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    Rivertowne Jewelers

    4.1 (13 reviews)

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    9 days ago

    Great personal service and great advice. Great value. I love that it's in the neighborhood

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    7 months ago

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    8 years ago

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    15 years ago

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    10 years ago

    Great service! Me and my family have been coming here for years. Great and fast service. I don't have one complaint about the company.

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    10 years ago

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    14 years ago

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    Helzberg Diamonds - Helzberg Diamonds

    Helzberg Diamonds

    3.6(9 reviews)
    1.3 mi

    Extremely Disappointing and Unprofessional Experience…read more What should have been a joyful engagement ring shopping experience turned into an incredibly frustrating ordeal. I was required to open a line of credit in order to place an order. After doing so, the store never actually placed my order. I was repeatedly given the runaround--first being told the order had been placed, then being told it hadn't. At one point, staff couldn't even locate my account, despite the fact that they opened it. When I asked to close the credit account due to their mistakes, they refused, yet still asked if I wanted to continue purchasing a ring with them. That alone speaks volumes about their priorities. The lack of communication, accountability, and basic organization was shocking. This process was stressful, time-consuming, and deeply disappointing. Engagement ring shopping should be exciting and meaningful--not riddled with confusion and frustration. I would strongly advise others to think twice before opening a credit account or trusting this store with something as important as an engagement ring. This experience has completely ruined what should have been a special moment.

    They had my ring for repair for TWO MONTHS AND COUNTING!!!! The level of irritation and…read moredisappointment with the experience that I've had over the last two months of dealing with this store is unexplainable. This is the 3rd time I've dropped my wedding ring and band off for repair. It was at this point I was told the type of prongs on my ring are prone to breaking, why this information wasn't disclosed before we purchased the ring, I have no idea. At least we would have known what to expect. Furthermore, they told me the ring would take 2 weeks to fix. I allowed 2.5 weeks to pass and heard nothing. I called them and they let me know they sent my ring to a platinum specialist, which would have been no issue had they set the expectation of the timeline for return, which was 1 month. This was a red flag because my ring had never gone to this platinum specialist the other 2 times it broke. So my guess is they were fixing the ring with the wrong material. After 1 month passed, still no ring. It's been two months and counting and I STILL don't have my ring back. As a person who loves their ring and values customer experience I am highly disappointed with the lack of communication of this store. I will be filing a formal complaint with Corporate and perhaps the BBB. To add, I was told I was not the only person waiting for their ring to come back. Which tells me this is a very known issue and not an isolated situation.

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    Rivertowne Jewelers - jewelry - Updated August 2026

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