I have been a customer at Extra Space Storage for several years and moved my RV out due to having a space at my vacation home. Justin was stellar as far as communication and kindness during my cancellation and even called me to tell me that I left I wheel chock at the site. Justin and Matt have been amazing over the years and treated me like family. The customer service skills they both possess are top shelf and highly commendable. This facility was always immaculate and well-maintained. The security at the site was good and the communication excellent. I am thankful for Justin and Matt and their care, expertise and professionalism. A great experience and much appreciated . Highly recommended read more

Extra Space Storage - Self Storage Near Me - Lake Forest, California

Excellent storage with convenient access. Everything inside is well organized. There's also parking for trucks and large vehicles. That's why I choose Extra Space, a great place read more

I recently rented a small storage unit to hold several boxes and some camping gear that I needed to store temporarily. About a month ago, the building had a sprinkler leak and there was a very slight amount of water on the floor of my unit. I was contacted promptly and encouraged to come check out my belongings. Fortunately, most of my items were in plastic tubs or were items not affected by moisture (camping cots, etc). The company that did the water cleanup/disinfecting repacked the items that were in cardboard boxes into brand new boxes for me. I compare this with another storage unit in RSM that I rented for several years. They had a significant flood that put several inches of water in my storage unit. I had to take a day off work to come clean and repack everything myself. Their staff seemed annoyed that I had a lot of questions about my damaged items. I didn't end up getting any sort of compensation, and they raised my rate right after the incident. Glad to have found a better storage facility! read more

Extra Space Storage - Storage unit - Self Storage Near Me - Lake Forest, California

Justin is amazing and i trust this storage space been with them for years. Highly recommend!

Justin was very helpful with getting a new unit set up! Very easy & quick process, thank you :)

My boat and jet skis moving out , had over thousand dollars stolen from. My Boat . This is expensive , you think your. Stuff is safe to keep hear for the price , they even made easy for stealing your stuff, front gate you had to enter a code get in and out , not anymore if you manage to follow someone in getting out even easy no code to get out , just drive up and gate open for anyone to get out . Was paying $600 bucks a month . Not a deal for under cover. read more

Extra Space Storage - Boat - Self Storage Near Me - Lake Forest, California

Awesome place. Matt the store manager is amazing. In and out. Super clean and safe feeling. Happy to be a customer here.

Clean and safe, albeit a very expensive rentals. However, received excellent service from Justin after losing the keys to my lock. Reasonable cost for drilling out old lock and replacing with new one, only charging for the cost of the new lock. Excellent! read more

Great prices, great customer service, and a safe location. Recommend 100% Justin & Brad were super helpful! read more

Justin was great. Prices are good, facility is clean. Staff is very friendly. thank you read more

They need to understand that their experience manager is one of the rudest employees that they have on site. I've dealt with her I've talked to her in one of the rudest ladies that doesn't understand anything. What is she in her 20s and think she knows the laws. kassandra kleitz One of the worst employees that they could've ever appointed I will be separating my business with these ridiculous employees that don't know how to talk to customers. I'm absolutely appalled by the way this woman spoke with me she needs to be educated read more

Great location , clean and great staff very helpful. Great ingress and egress. Gates are open from 6 am to 10 pm seven days a week.

We recently had to switch locations for our RV storage. We have family who had their RV at ExtraSpace Storage for years. And my neighbor also recommended them. After getting in touch with Matt, we were able to work out a spot and cost. Unfortunately, we had significant challenges getting in and out of the spot with some neighboring customers items so close. After chatting with Justin one weekend, we talked about an alternative option that might work better. He suggested we could try the new spot and see if it would work. We were concerned that the space was not quite long enough. A few days later, we moved the RV into the new spot and Matt joined us to give his blessing. We went from a completely frustrating, nerve wracking experience to being able to zip in and out without any problems at all. Matt and Justin were great to work with. We also have a small 5 x 10 unit that was super easy to set up and move into. We will most likely not keep that though because of the price increase. Overall, very happy with ExtraSpace. read more

I Am Furious!!!! I pay over $400 a month to store my Rv and pay for their insurance. My catalytic converter gets stollen only a couple months of being their and their damn insurance won't cover it. This is costing me $4,000 and 6 months without being able to use my Rv waiting for the part. You know what the cop says?? O ya this has been going on for years, they fixed the barbed wire and then the thief's cut it again. You would think after this continuing to happen for years they would do more than just fixing the barbed wire. I am furious this is not the last they will hear from me. read more

The prices are way cheaper than the public storage operation right next door. Just like most places they have both indoor and outdoor storage units. Plenty of space to maneuver a truck (in our case a moving truck) to haul junk (excuse me...valuable family heirlooms). If you're seeking a short term rental I definitely suggest one of the outside containers because it takes far less time to access (vs stairs and doors to buildings). The staff is friendly and knowledgeable and can be particularly useful in helping you decide which size storage unit would be best for your needs. I took off one star because some of the units were sadly in need of a refresh paint job. To be fair it looks like they just started repainting some of the units. read more

Was a tenant at the Lake Forest location for fifteen years. Never had any problems and the management has always been extremely responsive to any of my needs. read more

Extra Space Storage is an excellent facility, the one in Lake Forest, CA is well managed, clean, reasonably priced (for the short term) and easy to use. All facilities raise their prices after 4-6 months, but I have noticed they raise theirs more slowly than others I have used. Strongly recommend. read more

Wonderful people- very helpful. The tour of the facility and the different options gave me peace of mind with storing my belongings. Justin was great! read more

Great experience overall. Clean, well maintained facility for RV storage with friendly and helpful staff. Pricey, but to be expected in the OC. Would highly recommend. read more

We have used this facility for several years. Used for storage as well as RV parking. The staff have always been super helpful and accommodating. read more

Clean and Safe for my Travel Trailer. Great service as well. Reasonable price and easy access in and out.

Brad and the crew are super helpful . They offered several options with regards to my needs and costs. In the end I left happy.

Love the mgr. Matthew best ever like family! Been with him for a long time he has always taken care of me

I rented a unit in May for $127/month. Only four months later they increased the rate to $207/month with no notice. Just charged my credit card. 63% increase in 4 months! When I called to question it, they said I must have gotten a special Internet rate. So? There was no mention that the special rate was only for 4 months when I moved in. They offered to reduce it to $170 but that's still 34% more than what I signed up for, so I told them I'll be moving out. What a pain in the butt. Get a rate lock if you decide to go there. read more

This was my first experience using storage and man did the manager (kinda older, glasses, bald head) help me out a lot. Kyle was also another one who helped when needed made my request a priority. If you guys need storage def go here as the facilities are cleaned and the front office of people working here are great and have nothing but smiles alsong with great service read more

Juan Siri provided excellent customer service. Friendly, helpful. Recommend.

Matt was super friendly and helpful in finding me the perfect spot for my RV! The facility is clean and well maintained! read more

My most valued point of interest is very highly responsive staff, polite and professional negotiating/communication. JUSTIN was very professional and courteous! Two other of the men were great as well but I wanted to give Justin a personal nod. I have a very large unit and drive up access. This was essential, as I have a degenerative condition and need easy access and assistance. My rent has gone up - in my stay twice. However have worked with me as much as feasible. When I was hospitalized there was an error and they helped as much as I believe they were able. The staff are professional and polite. It's clean safe and extended access hours. Good spot. Christine read more

Great service, clean and well maintained. Matt is always very friendly and helpful as are the other employees. I would definitely recommend this location! read more

Good people. Good value. Great service. Secure. Safe. Excellent storage. Thank you for everything!

I have used Extra Space Storage since last June. Their service has been awesome. When i had a misunderstanding with the billing, they took care of it promptly. Now I can pay it manually and it's made it much easier. Today it was pouring rain and the customer service representative went out twice to help me make sure the gate would open properly. My only comment is that the price went up unexpectedly and I realized, it was nothing I could have anticipated when I opened my unit. The place is clean and well maintained. I have been there alone in the evening numerous times as a senior (female) and it was always well lit and felt very safe. read more

Very clean and friendly. I used the outside for a trailer. I used a drive up as well as an interior unit. I was satisfied with each.

Amazing customer service and incredibly helpful. I had a renewal for a unit and the Service Rep Justin was awesome and able to help me. Great place to do business and much appreciated. read more

Amiee was very helpful with selecting the right space for our RV. She explained everything clearly, was professional, friendly, and polite. our experience so far was great and the introductory price was competitive, but we will reevaluate once that price expires. read more

These guys were great! Sonny was very thorough and answered every question I needed with great patience and understanding. I highly recommend coming here for your needs. I happended to catch a great rate online which they had honored of course! Thank you gentlemen and thank you Sonny!! read more

Probably the best experience I have had with storage units. Mich and Dina team did amazing (I think I have the lady name wrong) she was so attentive and patient with me. So many moving pieces for this move! Thank You for the great service and friendly atmosphere read more

I meant to write this review a few months ago. I just wanted to give a shout out to the young man behind the counter, Kevin Rodriguez, who did a great job assisting me. My key for my lock had broken and got stuck in it. Kevin went above and beyond to resolve my issue, and to get me inside of my storage unit as quickly as possible. He was friendly, attentive, and provided excellent customer service. The man is a legend, as well as a huge asset to the company. We need more employees, heck, human beings like Kevin. Go by and say hello to him! read more

Super easy, affordable, and good location. I had a 5*5 space that was wonderful. I will definitely be back, and like how safe this place feels read more

Very good experience. Easy to rent and easy to check out. Very friendly and helpful staff. I recommend it 100%

I have been using this storage facility for over 20 years. It's clean, and secure. The only problem here is they have become very greedy. One day a few months back my rent went from $360.00 to $460 over night. I wasn't notified before hand. I was set up on automatic payments. Suddenly it's $460. This is ridiculous. I understand that OC is expensive so I tolerated the $360. When the fee went to $460 without any warning it pissed me off. I gave them notice that I was vacating my spot. They said well we will reduce the fee back to $360. For me this made the situation even worse. Basically if I didn't move out or complain they are ok with ripping me off. Then when I went in to close my account they really got greedy. I owed for 45 days. My debit card number changed. So I missed a payment. They wanted late fees, some bullshit foreclosure fee, and six weeks of rent. . $970 for 45 days to move out. WTF. Also they would not credit me for the months that I over paid a hundred dollars a month. Beware of their greediness. These people have dollar signs for eyeballs. Store your stuff somewhere else, or watch your bank account daily. Good riddance to Extra Space Rip Off Storage. Oh, just for the record I only had a 25 foot exposed, and uncovered parking spot. Not a indoor storage, or covered storage spot. By All read more