Affordable storage is a cntradiction. When ever you get more secure, the cost goes up. This drive…read moreup facility is nicely laid out and has over 300 units of different sizes. It was raining a lot when i looked three different units and the insides were completely dry. No water on the concrete floor!!! TIP: if you buy two months up front, it is half off each month and then she gave me a 10% military discount. This place is month to month, so no year contract!!!

Jackie was wonderful and helped me pick the best unit for my needs. They have a new climate…read morecontrolled building and a 50% off special for the first two months. It may not last long so call to confirm. They are open on Mondays now contrary to some website information. Remember that you will need to insure your own items if they are of value to you. There is a gate and you will receive a personalized gate code as well. Super convenient for residents in the Northtown area. Prices are cheaper than most as well. I very much like to give credit where it is due. Thanks, Jackie.

I couldn't be more please with the service that I received from Jessa she was amazing. She was…read moresuper helpful answered all my questions she made the process go smoothly and fast I left feeling very comfortable with my decision. I will most definitely refer this place to anyone who is in need of suggestions or places when it comes to storing their personal belongings.

Sherry helped me out and took good care of me. She went above and beyond to make sure everything…read morewas right.

started out with clean, new facility, reasonable rates near my home. now rates keep jumping up…read morefor no apparent reason and for the last 3 months the parking lot side entrance has been broken for "lack of parts" and last week the front door keypad was out of order and I was directed to the opposite side of the building from my unit. I went in the front door opened by the manager, went to my unit and carried out what I could in 1 trip then left. Broken equipment for entrance should be repaired or replaced immediately. we pay our high rent and we should receive high service!!

Bait and switch!! Read read read the contract!! While you are busy moving your belongings they are…read morehurriedly having you sign a contract without letting you know they can hike your rate significantly at their whim. My rate has tripled in less than a year. Another billion dollar company taking advantage of average people for their million dollar yachts and huge mansions.

Had a great experience today. Davion helped me out in a big way when the app wouldn't allow me to…read morecheck in on my own. Thank you!

Initially we got hooked up with a box truck on short notice and that was cool, we were informed…read moreabout the gas surcharge and mileage surcharge. That's all fine after using the truck I filled the truck up to exactly where it was(15$) . And fearing that I might get charged for "not filling the truck back up" I approached an employee and made sure that I wouldn't get charged. She hopped in the truck and checked the odometer. She seemed a bit unsure but then said that there wouldn't be any problems. I double down and asked if she was sure. She said yes. So I left reluctant that I still might get charged. I got my bill that I was expecting immediately . Thirty minutes later I got a 30$ charge for gas. Livid that I had been strait up lied too I call customer service. The man "Robert" was helpful in trying to resolve the issue. Now I am supposed to wait two days to get an answer if I'm going to get my money back. My advice is to take accurate photos of the gas gauge before and after your use of U-Haul. Just seems like a sneaky slimy tactic to squeeze as much money out of customers. Rent at your own caution.

As far as storage units go, this place was ok. The customer service at the desk moving in was…read moredecent. The place is clean and modern and secure. What we did not like was the large 10x30 unit required a trip up the elevator and several hallway turns to get to it. It added a lot of effort to moving in. The rates were a bit higher, but still ok.

This is by far the best self-storage I've done business with. I've had a unit here since the…read morelocation opened and just added my third unit this week. I've used various large corporate chain facilities in town and just thought all storage companies were disappointing until we found this one. First, the staff here is very helpful and friendly. They've consistently gone above and beyond to accommodate us and helped us save money along the way. The facility itself is very new, spotless and free from pests. I often see the staff sweeping, emptying trash cans, or walking the premises. The lighting is great and the door access control works without issue. Cameras appear to cover every angle and the climate-controlled areas maintain a consistent temperature with no humidity issues. Access is provided through multiple wide doorways with spacious elevators providing access to the upper level. The facility provides various flat moving carts that are conveniently stored just inside the doors. The loading/unloading area is well-lit and very close to the doors. Getting signed up is super easy. The paperwork process is quick and hassle-free with no hidden fees. **Pro Tip: Get your rental started by starting your rental via their website for the best price and to take advantage of their move in special. The pricing is very reasonable and a great value. A clean facility, robust security, and amazing staff--I feel like this is the best storage option in Overland Park!

I think it's easier to manage your reservation through the app, but i prefer stopping by in person…read more I've rented trucks from this location 4 times in the past few years for in town moves. Every person I've worked with has be competent and most are fun! This downtown location is usually busy, but I've never had to wait long. The staff makes check easy. If you drop off after hours, they send you a receipt the next day. Price is better during the week will have the best value.

I recently rented a 10' truck and received an email on May 20 with a pick up address of 1520…read moreLocust, Kansas City, MO. On my pick-up date, I waiting in line for 20 minutes. Once I got to the counter, the clerk told me that I had to pick up the truck at another location (3100 Main, Kansas City, MO). Since I didn't have a car (as I thought I was picking up the truck) I had to take an Uber the other site. When I arrived at the second location, there was another long line (20 minute wait). While in line, I received a call from U-Haul inquiring if I was still getting my truck since I was past the pick up time - the audacity. I ordered a dolley and it wasn't in the truck. I purchased a round lock for the truck and the cashier failed to tell me that it wouldn't fit on the truck's lock, so I had to purchase another one at Home Depot. There was less than 1/4 tank of gas in the truck when I picked it up.

My family is all Army for years. My Father for 33 years and I retired with about 30 years. I can't…read moretell you how many moving companies have moved us in the last 60 years- many. The McDermott group deserves 5+ stars. Fantastic. Caring, friendly, professional and hard workers. The best moving company I have ever used. Contact them with your move. Thomas Mathews COL, US Army, Ret.

We've used McDermott for years and have been very happy. Even referred to many friends and family…read more Our last experience was not good. Of the three movers only one worked hard. Our bill was $2000, way more than it should have been if the other two movers actually worked. It ended up costing much more time than needed. Hopefully this was just a one time situation and not an overall change to the compan

I've never used Extra Space Storage before. If they're all like this location, sign me up! The…read morefacility is clean, organized, and extremely well-kept. They also have carts at multiple entrances which is very handy. The app is extremely convenient and user friendly. You can do everything from paying your rent to remote access to the building. And last but not least, the best part of this specific location is the owner/manger, Matthew! Matthew is not only knowledgeable but he has some of the best customer service I've ever seen. This guy truly cares about the quality of his units and helping his customers find the best storage solutions at the best rates. I'd rent anything from that guy in a heartbeat and I'll be recommending all my friends and family to this location!