The elevators have been broke for days - unable to access any units above the first floor. Called customer service - no answer. No one picks up in the office. Sent message to corporate. read more

I do not recommend this company/location to anyone. It is not managed well, they operate in a very unprofessional manor. I recently sent a service company out to perform some repairs on equipment that was located in my storage unit and the manager of the facility was telling the service technician he had to leave the facility because I was behind on my payments. If the manager had bothered to check the computer, he would have seen that I had paid through the end of June. Regardless, the facility management should never have been discussing my account status with anyone other than myself. Not to mention, if they truly thought my account was delinquent, rather than demanding the company I hired leave the premises, they could have called me to request payment, at which point I would have given them the confirmation # for the payment I had previously made. Clearly this company is not concerned about customer privacy and or customer service. I will never do business with them again and would not recommend them to anyone. read more

My storage unit was burglarized about 6 months back around the bottom of Jan 2022. Over $1,500 stolen in property & currency. I was " fully " covered by " their insurance ". I filed a police report. They dusted for prints. Then they noticed that the unit next to mine was burglarized as well and was used to gain access to my unit. The police officers informed me that this was a routine at this particular location (1517 e Fowler Ave. ). The manager on duty at the time told the officers & I that... & I quote " they had just repaired several other units that had been burglarized a couple weeks prior to mines being targeted.. So this was a newer burglary & that its more likely an inside job. Due to the many homeless ppl sleeping inside the building or a current customer with a unit that's taking ppls property & placing it in their unit ". Because there's no cameras pointed at the units.. Only the elevators. They never repaired my unit after it was burglarized when i went back a week later to remove the remainder of my belongings to a more trust worthy, reliable storage facility.. The same breach remained untouched. I filed a case through BBB. THEY ( store space) LIED SAYING THAT THEY SENT A CHECK THROUGH FED EX I BELIEVE. WHICH I LATER FOUND TO BE NOT TRUE. ( They did not provided no insight or timeframe that they were going to send a check nor no Tracking number or proof of it being signed for) Just STOPPED RESPONDING AFTERWARDS SO BBB JUST CLOSED THE CASE. I ALSO FILED ANOTHER CASE ON THEM WITH A HIGHER UP AFTER BBB CLOSED THEIRS. MY FAMILY & I WERE NEVER COMPENSATED. I WILL KEEP PRESSURE ON FULL BLAST UNTIL WE GET OUR JUST DUE. COMPENSATION NEEDS TO BE Tripled FOR THE MONTHS LONG WAIT. THEY AGREED TO PAY $450 Which I FELT WAS WELL BELOW WHAT WAS DESERVED. PAY ME MY MONEY. STOP SENDING ME FRIEND REQUEST ON INSTAGRAM AND PAY WHAT YOU OWE!! Please do not place you or your families belongings at any of this companies location. You will regret it!!!!! read more

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It was good at first been with them for a year and half. But prices keep going up every 2 months and the place looks more ran down every time. Trash everywhere and the gate never works. Now they changed the hours and it's super difficult for me to go and get my things. read more

This is the worse storage place i could of rented. Nobody is ever in office they locked my unit without any reason on why and i dont have access to my unit. keep coming to the office to speak with someone nobody ever there.. knocking, calling still no answer been going thru for 2 days nows.. read more

This facility had a few problems after the first 6 months i was there- I have been there 1 year and a half now, and Amanda and Jeremy are running the show and they are really trying to solve all of the problems. Every place has a few problems , but good people can solve them . Amanda has wonderful people skills and solved all of my issues! I am happy! read more

Steer clear! Drugs and crime rampant around (and in) this facility. I only kept my belongings there for one month and even that was too long. Security cameras all over the place, and yet somehow they still manage to run a place that is inhabited by criminals of every imaginable sort. Never the same manager twice due to high turnover, poor indoor lighting, and dollies are never returned to the ground floor because they get stolen, scrapped, or otherwise "relocated." Look elsewhere for storage. read more

DON'T STORE HERE!!! Facility seemed relatively new and secure. Had my entire home stored here in a 10 x 20 unit for less than 5 months and received a call while I was out of state informing me that my unit was "possibly" broken into. Once I got back and found that it indeed was broken into (along with 4 other units on my floor) I realized the company was of zero help, not liable at all whatsoever, and offered nothing to help remedy the situation. I quickly removed all my remaining belongings only for them to tell me that I would NOT be refunded for the remaining half month of rent on my unit. Lack of security cameras, zero empathy and understanding from the office employees, dirty, and UNSAFE storage facility located in a bad part of town. read more

the location in Brandon fl has the absolute worst people. I had a large unit in the very back of the building on the second floor for nearly 2 year. I paid late several times but I always paid by the 2nd month. the manager knew it she even told me she knows I end up paying every other month but she knew for sure I would pay. and I always paid the late fees which were not cheap either. so that's not what I would say is wrong there because that part is true and correct. the problem is when it came time to move out I had someone call for me to put on credit card to pay off and move out and I was always in constant contact with the office. when making that final payment we made a comment "ok the stuff is good until the end of the month due having a lot there it would take time we were told "oh yes no problem you're good until end of the month which was 2& 1/2 weeks away. Get there to move tjeu said they would come up and make sure we weren't locked out by their lock get there she grabbed her lock and literally disappeared when o opened it my storage was nearly empty and my lock that was cutoff by an angle grinder with cutoff wheel lay on the floor. So the manager and employees went on stole my belongings and shut it back up acted like they did not know a thing about it. How can someone get in past a code at the gate a code at the door a code at the elevator then find my single unit all the way back in the middle of back wall, how? Then to be able to take an angle grinder and cut my lock no one noticed that? Then to get out of the building with all my stuff .... Impossible its impossible with the codes entry plus the camera coverage they bragged to my father about covering the entire place but oh imagine this guess where it was not operational.... right where my unit is . WOW GOT ME FOR A LOT not only my belongings but ALL of my memorabilia from my time as a united states marine, all my photos, uniforms keepsakes books boot camp firing range book my entire collect of rc cars trucks and boats brand new baby items we got for my wife's daughters newborn .... Unbelievable how can read more