Sherry is amazing!! Repeatedly she has gone above and beyond and provided the best customer service…read moreI've experienced to date, and I've had numerous experiences with storage companies as a former military family. Seriously, I'll never rent anywhere else as long as she's there!!

Sherry is amazing! The moment she answered the phone she was responsive. Helpful and really helped…read moreus get into a unit quickly. 20 years of experience and she loves what she does. You can go rent from the other people and it's just not the same. She's amazing and the space is clean and super tech savvy.

So many BIG BOX commercial storage companies have moved into this lovely town that it's impossible…read moreto keep count. Oak Hill Mini's Storage is a nice throw back to simpler times. You get to talk to real people who have been working there for years and years. It feels family owned and family run which makes this experience feel secure. Easy to get in and easy to get out and I for one will do business with them again.

I love this place! I just drive up to my unit, and unpack. I can get it all done in a few minutes…read more Last year I rented at one of the big box places, and by the time I loaded the dolly, got onto the elevator, and crossed to the other side on the fourth floor, I had already spent 20 minutes. I had seen Oak Hill Minis for years but never stopped by because it looked old. I wish I had checked it out earlier. The units are clean and safe, and the customer service is excellent and friendly.

Smells like rat piss. Rat shit everywhere in unit. Items chewed up. You would be better off…read morethrowing your stuff away.

I've had 2 units for a year now. Broken elevators, no carts (once in a whole year), and today the…read moreA/C is broken. There was one time over a weekend where both elevators were broken and there was no way to get to my units on the second floor because the first floor has a code. They just raised the rate of one of the units from $200 to $250 a month. Percentage wise is a crazy Increase! STAY AWAY!

If you're looking for great service from the manager Jessica or a nice environment at climate…read morecontrols to keep your things this is definitely the storage facility for you! It's very clean great customer service and 24-hour access. I wouldn't store my belongings anywhere else, I get this place five stars!!

I FEEL OTHERS SHOULD KNOW MY EXPERIENCE. They claim "Storing other peoples stuff and taking good…read morecare of it." which is ABSOLUTELY FALSE. My unit (and 2 others) were broken into at 5am on a Sunday morning in July. I did not find out about it until almost 3 days later on Tuesday, by email, after 10pm when NO ONE was available to speak with personally since the office was closed. 3 DAYS after the burglary. I was told that another tenant noticed that the door of my unit was open and items were scattered about the corridor on Sunday morning, and that he called the office around 11am that Sunday, only to have to leave a message about the situation. Yet, NO ONE from the facility bothered to check messages and physically check the facility until the next morning after 9am. So my unit and remaining items were exposed for at least 28 HOURS. I got my list of missing items to them, with pertinent serial numbers, within days. I could have had it to them sooner had I known sooner of the burglary. I REPEATEDLY checked every few days w/ management if evidence and video had been sent to the Travis County detective and was told it wasn't, but reassured that it would be sent very soon. I started checking in with the detective and found out she still had not received anything. Almost 2 weeks after the break in, I asked management again, and was told something to the effect that "I have been working 60 hours a week" and "maybe I am trying too hard to be the detective myself", and that the data would be sent. If one was working 60 hours a week, for almost 2 weeks after the burglary, I would feel that would be ample time to get evidence compiled and handed over to the detective; ESPECIALLY if the "other two victims never provided any information regarding their units or traceable stolen items", and since I "ended up being the only participant." So what was the delay? Management said they had been busy making improvements to the property since the burglary. But why wasn't evidence turned over to the detective ASAP to investigate SAID BURGLARY which prompted them to make these MUCH NEEDED improvements to the facility? I was beginning to feel that if there was a chance to recover my stolen equipment, that that opportunity was evaporating. At over 3 WEEKS after the burglary, I was out of town and I checked in with the detective, and was told "The storage facility did not provide any footage", and again, that I "ended up being the only participant", and that the case was "suspended pending leads". This was UNACCEPTABLE. I had to send a VERY TERSE email to the manager and the general email of Morningstar Storage (which got the attention of the District Manager) telling them that they were obstructing/impeding the investigation, and that I expected evidence to be given to the detective within the day. This FINALLY got the gears turning, and even then, it took them 2 MORE DAYS to get the data to the detective. It had been almost 4 WEEKS before evidence had been turned over by management, and I felt that the investigation and possibility of recovering my equipment had just about evaporated. They had camera footage of the vehicle, but the lighting was NOT GOOD ENOUGH to get the license plate. What is the point in having cameras if there is not enough light to properly identify burglars? It was also admitted to me that my particular unit had an inferior door latch, and that they hadn't gotten around to change it with a stronger, more secure one that many other units had. The burglars had to cut off the door latch of my unit as they could not get by my discus lock. I also had to repeatedly call the office to tell them that the back gate was left wide open while I was tenant. This kind of management from a business is ABSOLUTELY ATROCIOUS, NEGLIGENT, and IRRESPONSIBLE. The manager was even patronizing and EXTREMELY UNPROFESSIONAL writing, "I hope the free lock and rent discounts provided through September have helped offset the compromise...along with your insurance claim." I would ABSOLUTELY NEVER RECOMMEND using this storage company.

After researching several storage facilities in my immediate area, I found this one just right…read morearound the corner from me! Sure, the convenience factor was huge, but the place itself is clean and well-kept, feels very secure and doesn't LOOK as though it's 15 years old! A plus was the Manager, CJ. She could not have been more efficient, professional, kind and knew her stuff. Thanks for a great experience!

Friendly staff. helpful and courteous…read more I do not like having my rate more than double after 6 months of loading up the unit. But that's the standard business practice for storage facilities I guess.

Horrendous Experience, Locked Out of Our Paid Unit, Zero Accountability…read more We had one of the worst customer service experiences of our lives with US storage. After signing the contract, my husband tried to buy a lock from them--something completely standard--but none of their locks worked. They told us to bring our own, which we did. When we showed up on move-in day, with movers ready and all our belongings packed, we discovered they'd locked our paid unit and the facility was closed. Nobody would help us. Their so-called "support" simply told us to come back the next day, as though leaving a loaded moving truck waiting overnight was an acceptable solution. We were forced to scramble at the last minute to find a different storage unit (shout-out to CubeSmart for saving the day). This caused us extra costs in mover fees, wasted time, and a massive amount of stress. To top it off, they refused to refund us for a unit they made completely inaccessible. The level of disregard for our situation, the total lack of professionalism, and the refusal to correct their own mistakes is beyond appalling. If you value your time, money, and peace of mind, stay away from US storage. They are disorganized, unresponsive, and have no sense of accountability once they take your payment. This was an infuriating, stressful ordeal, and I wouldn't recommend them to anyone. I'm looking into a lawyer to get the refund for a unit we could NEVER use!

What a scam. After three months at the advertised rate they more than doubled the cost to "keep up…read morewith the supply and demands of the market". So ridiculous. Just advertise the prices that you require to stay in business. Why make a practice of deceiving people and then taking advantage of them once their stuff is on your property. It's sad that these business practices are legal.

Lauren and Public Storage on Bee Caves have given me the best offsite storage experience I've ever…read morehad. I was renting a large 10x25 unit but wanted to downsize significantly to a 10x5. Lauren made the entire transaction easy by handling the transfer paperwork mostly over the phone. She made available to me both units for a couple of days to give me plenty of time to transfer everything. She also made available to me temporarily an extra lock, dollies, and furniture movers so that I didn't have to buy these things myself. Lauren even arranged to give away a table and chairs that I no longer wanted! The units are very clean, the climate control is stable, lighting is good and safe, and you can even unload and load your vehicle under shelter from rain and other bad weather without ever getting your belongings wet. If you are looking for high quality and service-oriented storage in West Austin, this place is definitely worth it!

DO NOT STORE HERE!!! The pricing at first seems great but they will increase your monthly fees…read moreevery few months with no explanation. Within a year you'll pay $50+ more each month and they'll never stop increasing your fees.

Receptionist was vert dismissive after I was denied access to my late fathers unit. We returned…read morewith proper identification and report of death as told before. Still would not let me in. Its really sad, not alone could I be allowed to reclaim a part of my fathers life, but he's on autopay......... other than that I see why my father picked it.

Very clean/well maintained storage facility. The office staff are very pleasant to work with! I…read morewould definitely use them again.