New to Vallejo. Needed great , clean , safe and reliable place to store things . Owners are nice and friendly. Great customer service and the cleanest storage place I have ever seen . Can you find cheaper places ? I'm sure . But you get what you pay for . This storage place is worth every penny!!! This storage is the best !! read more

**CAUTION** Before renting at any storage facility managed by Cubix Asset Management, I would strongly encourage prospective tenants to do their homework and ask a lot of questions. My concerns don't stem from a minor customer service issue. They stem from how Cubix handled the aftermath of a burglary at one of its managed facilities where my property was stolen. As a disabled veteran, many of the items I stored were not simply replaceable household goods. Among the property taken were military awards, memorabilia, service-related keepsakes, and personal belongings collected over years of military service. Some of these items had been with me through multiple duty assignments and major chapters of my life. They carried sentimental value that cannot be measured in dollars and cannot simply be replaced with an insurance payment. After the theft, I spent months attempting to obtain basic information, including insurance contacts, ownership information, preservation of video footage and access logs, and a clear explanation of what happened. The process was frustratingly slow, communication was inconsistent, and getting straightforward answers proved far more difficult than it should have been. The facility advertised security cameras and surveillance. After the burglary, I was informed by the property manager that the camera covering the area of my unit was not functioning or connected to Wi-Fi. Learning that after my property had already been stolen was deeply concerning. I also learned that there had been another break-in in the same area of the facility just days before my unit was burglarized. That raised obvious questions about what additional precautions, inspections, or security checks were performed afterward and whether the advertised daily walkthroughs were actually occurring as represented. What was most disappointing was the lack of urgency and accountability after a customer suffered a significant loss. A theft is stressful enough. Customers should not have to spend months chasing information that should be readily available after an incident, especially when the stolen property includes items that are impossible to replace. In the end, after months of follow-up, the only resolution offered was roughly three months of free rent. While I appreciated that some offer was eventually made, it amounted to very little compared to the value of the property that was stolen and the time spent trying to obtain answers. Rather than providing confidence that the matter had been taken seriously, the offer felt more like an acknowledgment that something had gone wrong without any meaningful effort to make it right. The message I was left with was simple: the loss was significant, but the response was minimal. As a result, I have been forced to pursue the matter in small claims court. If you're considering renting at a Cubix-managed facility, I would recommend asking the following questions before signing a lease: * Who handles theft and loss claims? * How can tenants obtain insurance information if property is stolen? * What procedures exist to preserve surveillance footage and access records? * Are all advertised security cameras actually functioning and connected? * What steps are taken when there is a reported break-in at the facility? * How quickly are customer complaints escalated and resolved? * Who has authority to make decisions when a serious issue arises? I can only speak from my own experience, but based on that experience, I would think carefully before storing anything you would be upset to lose. Renting the unit was easy. Getting answers after a burglary was not. Anyone considering a Cubix-managed facility should spend as much time asking about theft claims, surveillance systems, and incident response as they do comparing rental rates. Those details may not seem important until the day you actually need them. read more

I needed to de-clutter and prepare for a down-size move, and so I needed to find a convenient storage business. I compared locations, prices, and reviews and set up a couple of appointments to make my final decision. My first visit was to Anchor Storage - with Magdelene (she runs this location). My gosh - What a fun/funny feel-good experience it turned in to! She's certainly a breath of fresh air! During a tour of the facility, and seeing how clean, well-organized, and well-managed Anchor was I cancelled the rest of my appointments, rented a unit there and my day was done! (Except, or course, for the all of the movind and storing I still had to do! Lol!) read more

It's hard to get ahold of anyone at this location. You call, no one answers. Leave a message, they may call back, but you usually have to call numerous times. You'll be real lucky if someone is actually in the office. The sign says open, but no one is at the front desk. Doors are locked. This has happened repeated times. read more

I am a repeat customer and extremely happy with the assistance provided by Property Manager, Magdalene Brown on 08/19/25. Ms Brown was very informative in addition to displaying great interpersonal skills. I would definitely recommend the Vallejo site for storage needs. read more

I went to Anchor storage today and was helped by Magdalene. She was very professional and friendly. She took the time to explain everything to me. I highly recommend this business. read more

Magdalene made this process to rent out a unit so smooth & easy. She was very kind & helpful. Anchor self storage is very clean.

I love the amount of security and ease that this storage unit has. I feel completely safe when I go and trust that my items are safe as well. So glad I found this place! Decent price as well. read more

Magdalene Helped us out very helpfully and efficiently. It was a very easy process with great prices and nice and clean facilities. Also seems to be great security in place so i don't need to worry. read more

Excellent and timely service and instruction! Lady in the office Magdalene was nothing but helpful and gave us a warm smile. read more

Storage is very expensive nowadays. I read watched places all over Vallejo and I'm so happy I found anchor. They were doing a discount special, the staff was helpful and timely. The storage unit itself looks very new, in a business area, and very secure. Highly recommend! Great job guys. -Chas read more

Been with anchor for 3 years an I love it very safe an clean I have my show truck I fill very safe I don't leave it nowhere but anchor

Clean and new facility. Looks great in here. Pricing is super competitive. Ask for Magdalene if she's available. She helped me and was awesome! read more

I have used storage units in San Jose, CA, San Francisco, CA, Oakland, CA, Vallejo, CA & Vacaville, CA. Out of all those cities I can truly say that ANCHOR SELF STORAGE is the GREATEST, the BEST, the CLEANEST but most of all rodent free. In the 6 months I used their storage unit not ONE drop of rodent mess at all! I Said NOT. ONE DROP! I was amazed. I HIGHLY RECOMMEND THIS FACILITY! The employees are also awesome. They hello you in any way they can. read more

I walked into Anchor to inquire about storing a vehicle, and the customer service I received was excellent! Unfortunately, I can't recall the young gentleman's name, but he was very courteous and helpful. I didn't end up renting a unit; however, I would definitely come back if I ever had the need to store again. Thanks Anchor Self Storage! read more

Dom was a great help in getting me in a storage as fast as possible and making sure it fit my budget and my situation

The management and facilities are fantastic. Rich and George are super friendly and helpful. The last facility I was at near Magazine St had 4 managers in 5 years, was poorly maintained and the management was arrogant and not very responsive. However I have been at Anchor for over a month and they are super professional. Its a great facility, very clean, free use of their truck for move in, 2 restrooms for use of tenants, alarmed sensor on unit, working plug receptacle, and high ceilings. Accommodating for large truck deliveries. Great facilities for small business. read more

Great customer service. Very welcoming facility. Clean and well managed. Great location to store. Rick and George are very helpful with all questions answered. read more

I have to say my first impression was a big smile from this staff, Rick, George, and the team. It was so refreshing to see a staff that truly cares about you and your storage needs. I have never used a storage before and I have OCD, and the staff here put me at ease and made things so pleasant. I think the customer service exceeds any service I have ever experienced in Vallejo. Hiring the right people is so key, and they truly have the best staff, very personable, almost like family, I left there smiling all the way home. They give you a warm fuzzy feeling that they value your business and will ensure you remain happy with their services. I am telling all of my friends and co-workers about them. And the units are spotless, new, and the front office smells great, and everyone there smiles and has such beautiful smiles, that says welcome and it's no put on, it's truly genuine. Thanks for delighting me with excellent customer service, you truly eased my fears about storing my entire house in your unit. I feel like you will treat it like your own, thank you so much. read more

I have always had amazing experiences with Anchor Self Storage. Management was amazing as well as the entire staff. There is no other storage that I would trust with my belongings and Anchor has a life-long customer in me. All of the staff were friendly and genuine and the owner running the show treats every customer like family. Thank you Anchor Self Storage!!! read more

I came when Anchor was first opening, and I must say George is an amazing manager. I came because my previous storage was broken into and I was devastated. George doesn't just work as a stick to the script manager; he works with compassion, he's attentive to his customers and makes you feel completely comfortable. It's rare now a days to have a great customer service experience, but when you come here you are guaranteed to walk out feeling satisfied! I truly recommend renting a storage here, best in Vallejo hands down read more

My unit was broken last week. All of my wonderful things are gone. Still Can't believe it.

I couldn't have asked for a better all around experience than I receive here. From the minute I walked in the door to the phone I made the next day. Customer service is better than 100% . They take their to answer your questions and make sure your knowledgeable about your unit and their policy before you sign. I told them I was scary so he gave me a unit close to the door so I wouldn't have to go so far inside if I ever had to come alone. And I needed to rent their truck, that went smoother than ice! All I needed was my proof of insurance and to come pick it up at 9 AM and have it back by 6PM same day $25 with 25 free miles how cool is that?! You can't find that deal anywhere. And the location is so pretty, I love that they have taken just a piece of Vallejo an upgraded it. Sonoma has been such a blight, this new location is a welcoming sight to see. And the 50% of the first 3 months isn't bad either. Lol thank you Anchor! read more

I'd high hopes for this place since it looks well maintained and supervised from the outside but upon entering Dominique the person from behind counter asked the reason why I'm there. It made double check my surroundings since I thought this place provides excellent customer service. I've asked if I can see available units then I proceeded to follow. Just an fyi before coming in here I was at a different storage facility and the lady there helped me thoroughly by asking what type of furnitures I am bringing and gave suggestions on what are my options will work with my situation. So Dominique led me to an empty 5x10 unit that is soiled with brown stain on the floor. He asked if I still have any questions. I wanted to know how many entrances the indoor building has and he said he was confused with my question. After that I did not follow up with any more questions since he was obviously in a hurry to get back to his seat. I was expecting him to provide me information about the security of the storage units and at least give me quotes for different sizes of the units and an overall pitch. I guess I just have a high expectation when it comes to customer service. I chuckled a little after getting back to my vehicle thinking the reviews here in Yelp are a joke. Please hire more sensible people, it doesn't take so much effort to provide customer service. read more

Nothing wrong with the storage units, but while conducting business in the office, another person (I assume an employee since he was behind the counter) broke into the conversation and was incredibly rude, amazingly insulting and actively hostile. I will not deal with a facility that allows this kind of behavior read more

Anchor is a most excellent choice to chose to store your "things". The prices have stayed the same for approximately 2 years. The bigger, more corporate storage companies keep raising the prices, making it impossible to budget. Anchor storage is clean, reliable, and the employees are super friendly and helpful. read more

This place is so very different from the typical self-storage business. First off, it is immaculate. I have an inside unit, and the hallway walls are white! Not a gum wrapper anywhere. Plenty of carts to help you move stuff. The staff is very professional and friendly. I keep seeing them out and about just looking things over. I feel comfortable having my stuff here. And despite the quality being a cut above, the rates are extremely competitive. read more

When we were in need of a small amount of storage with very little notice, I inquired with this place first. My original reason was superficial - I liked their signage. But upon calling for more information, I was very pleased with the customer care of the manager, George, and was satisfied with the special they were running. Even better, when I went in to sign up and get access to a unit, George went above and beyond to make the experience as smooth as possible. It'd been a horribly stressful week, leading in to an overly busy weekend, and I couldn't have asked for better service and care. Security is set up well. The units are satisfactory. And the customer care is top-notch. I highly recommend Anchor Self Storage. read more

A great experience for us, being our first time in renting storage space. The facility is keep very clean & secure and George, the manager, is amazing, helpful and experienced. It's very accessible to the highways and the rates were very good. I'd recommend Anchor to any folks needing a storage unit! read more

Excellent prices and people that seem to care about their customers - nice concept!