I've rented trucks from them 6 or 7 times since we moved to Petaluma in late 2018. Their prices…read moreare probably typical for this area, but their service and friendliness are incomparable! Chris and Sara, the owners, who also live onsite, go out of their way to please their customers. I rented a 10-ft truck from them last week, when they already had promised all their 10-ft-ers to others; Chris decided to give a free size upgrade to one of the customers that had reserved a 10-ft, so that he could rent that 10-ft to me, a local repeat customer. Wow! He and Sara practically treated me, an 81-year-old who lives very close by in a seniors mobile home park, like family, even giving me a discount when I returned the truck. What a way to treat an occasional, repeat customer! I've also seen their interactions with other customers, treating everyone to friendly, efficient service. They are also a Certified Green Business, and all of their power comes from solar panels, so they really care about our environment. They deserve 10 stars!

A great safe place for your storage needs!! Best service, safety & prices in town!! Sarah in the…read moreoffice is always helpful and friendly. Jeremy always helpful too! If your at those OTHER place's that always raise your rent every few month's... Get out of there and head a few blocks to Northbay Storage!! Cheapest prices aren't always best, but Northbay is safe , clean & well maintained!! The best spot I've used.

I highly recommend Lakeville Mini Storage. I have rented from them for ten years. Diana is…read moreprofessional, efficient, very kind, and all around amazing. I really appreciate her! She deserves ten stars. There is a man that works on her days off who is really nice and cheerful and seems so happy to help with anything. The maintenance guy is great too. They take care of their customers. The rates are reasonable and I haven't had any property damage. I am happy with everyone there and feel the buildings are safe and secure. It is easy access through the gate and for the units. Hours are good. Highly recommend!

Staff is great and ready to answer any questions you may have…read more Rented a unit for about 7 months! Good experience

One of the cleanest facilities I have come across. Not to mention, it is family owned and the most…read morereasonable prices around. Much cleaner and accommodating than the nearby "Public Storage" which is just a chain who doesn't care about their renters. Dianne in the front office is super helpful and kind. The only downside is that they are usually pretty full and I had to wait for a larger storage unit when I outgrew my first smaller unit.

RODENT infested!! DONT RENT here!! Please view the nasty…read morepictures! People don't put their valuables in storage and unknowingly get them ruined by rodents! New beautiful 10x13 rug ruined and many other items in boxes! WHO has time to go thru everything and deep clean or dispose of it ...??? And attitude of management said many items ( during my understandable rant) "well what am I suppose to do about it??" Really! It's your job to get this under control!! Not only my unit 59C BUT I witnessed another one very close by that was infested!! Don't take this chance!! It's NOT worth it! There's many other storage businesses that will treat you a lot better and actually give a damn!!!!

I was too flustered to get her name but either your lovely employee or perhaps the owner helped me…read morein my time of need without a pause or expectation of anything but helping a fellow person in need. This isn't about the storage facility per se but just the absolute kindness that was displayed. I had found myself with a popped tire and pulled over to deal with it she came over without hesitation offering her help and guidance to change my tire, when many others passed by (as most would do) she took time out of cleaning up the area just to help. Not sure of your name but I hope you see this and I hope your kindness is paid back and then some. Thank you so much for helping this exhausted overwhelmed mother in her time of need!!

I had a great interaction with the manager, Anne. Helpful, friendly, and clearly knowledgeable…read more Plus, easy in and out with great security

We visited Storage Master on 3205 Dutton Avenue on Thursday and met with the manager, Suzi. She was…read moreinitially friendly and helpful. She showed us a specific 10x30 unit we liked and quoted us $219 per month, compared with the $199 rate shown online for a generic 10x30. We particularly liked the unit's location and the fact that Suzi lives onsite, which gave us some comfort from a security standpoint. She also told us that, under a new California requirement, storage contracts must disclose the maximum rate a customer could be charged during the first 12 months. We appreciated what appeared to be transparency. Unfortunately, everything unraveled once we tried to reserve the unit. Suzi told us that, to receive the $219 rate for the specific unit she showed us, we would have to make the reservation online because the price would be higher if we rented it in person. The problem was that the website would not allow us to select or reserve that specific unit. My husband therefore made an online reservation for a 10x30 so that we would at least have a reservation in place, and then called to make sure it could be applied to the unit Suzi had shown us. Unfortunately, he was unable to speak with Suzi because she was not "on duty," so he was instead routed through StoragePRO's centralized customer service and an onsite employee named Danielle. Over the weekend, he was bounced between centralized customer service and Danielle. By then, the price for the same unit had already increased from $219 to $249. Danielle initially resisted taking a message for Suzi, insisted she could handle the issue, and then ultimately said there was nothing she could do. My husband called again on Monday. The price for the exact same unit had now increased again, to $279, just days after we had been quoted $219 in person. He again asked for Suzi to call us. She never did. I finally reached Suzi on Wednesday. Her first response was that "corporate" sets the rates and she could do nothing about them. After I explained that we had followed her instructions and tried to reserve the unit online immediately after our visit, but the website did not allow us to select that specific unit, she agreed to email corporate to see if she would be able get us the rate she initially quoted for the unit we wanted. She said she would get back to me early the next day. She didn't. When I had still heard nothing by that afternoon, I left her a message. Again, no response. So, within a few days: * We were told we had to reserve online to receive the quoted $219 rate * The online system would not let us reserve the specific unit we had inspected * The price for that same unit then went from $219 to $249 to $279 * We were repeatedly passed between centralized customer service and onsite staff * Multiple requests for a call back were ignored * A promised follow-up never happened * Even a follow-up message after that missed commitment received no response This was before we had even signed a contract or moved a single item into the facility. That is the biggest red flag of all. Once a storage unit is full, customers have very little practical leverage because moving everything again is expensive and disruptive. If this is how pricing and communication are handled before they have your business, it does not inspire confidence about what happens afterward. We decided to walk away and give our business to a storage company that actually seemed interested in renting us a unit, provided a written quote for the specific space we inspected, and understood that responding to and communicating with prospective customers is part of the job. Storage Master and StoragePRO gave us every reason to believe the pricing problems and communication failures would only get worse once all our belongings were inside and moving elsewhere became difficult and expensive.

I used this storage place for about 6 months and it was FABULOUS! Susie the manager was so friendly…read moreand helpful in every way! She and her staff made it so EASY to move in...and to move out! It is clean, organized and so affordable. I highly recommend this place. Someone was always in the office and ready to assist. The billing was easy and effortless. THIS WAS A GREAT EXPERIENCE!

Great service now that SouthPoint has taken this back over from US Storage. They are a little too…read morepricey for me so ai am moving out but the service is so much better here now! Thank

The worst storage company - they raise the rent every 6 months and there are rats all over the…read moreplace. No sense of loyalty or cleanliness.

I honestly have to say that this place is perfect. Linda, the office manager is great --…read moreprofessional, friendly, easily approachable & answered all of my questions. I liked that there was a good sized area to turn a 5th wheel around in, especially when it comes to maneuvering in & out of the RV parking area. I also liked the fact that there are security cameras everywhere, high iron fences, the place is pristine & very well kept. Also, they have indoor, climate-controlled storage lockers as well. It's also very convenient with the closing time at 10 PM for tenant access. I'm really glad I chose to store my rig here!

Frank began my unit rental with wonderful thorough professional service. Even when there was a…read moresystem glitch he overcame the obstacle and made sure I had a unit. Linda completed the move in process and was terrific and so kind. The location is safe & clean. Most of all the staff is impeccable! Thank you so much for taking such great care of me & my needs.

Pacific Mini Storage in Cotati has been the perfect place to my furniture…read more The area is clean and easy to access. Cherly, who is at the office is very helpful and courteous and is ready to help with any questions you have. I am very pleased with the service for my storage unit is the very secure and safe. I strongly recommend Pacific Mini Storage. Carol from Portola Valley, CA

Cheryl at Pacific Mini Storage in Cotati has been very kind and helpful to us through the process…read moreof needing two storage units and then combining them into one unit. Needing to store your belongings can be stressful and having someone like Cheryl running the office is great.