I wish i had more stuff so i could have a reason to keep storing with them. The property is very…read morewell taken care of and the customer service was next level. I would highly recommend using them for all your storage needs!

This storage spot is awesome. I was in a real jam and they really came through for me. I need to…read moregive a massive thanks to Tracy who just went above and beyond for me and really was amazing. We moved into town from out of state and our house ended not being move-in ready at the last minute, and we moving trucks pulling into town with nowhere to go. Tracy was able to get me set up with the perfect space and everything worked out. All of our belongings were safe and unharmed. I cannot thank her enough and everyone at the storage place. Thank you so much. Highly recommended this storage location.

Bert and Brittany were very nice and helpful in my 3 day move out of storage unit A++ customer…read moreservice !

Great management from day one. Ethical owners and management. Got my refund balance expeditiously…read more I've used them more then once and recommend them.

Brenden was amazing, not only providing me all the information for a seamless transition, but also…read moreproviding two helping hands while I was vacating, unmatched customer service! Used this storage room for about a year, and the staff was always friendly and helpful when it came to any issues as I was not in state.

The office manager is rarely here and the gate code has not been working for three hours on a…read moreSaturday. Very poor customer service and very high rates for such shotty service.

This is a review of Extra Space Storage at 11123 SW 68th Pkwy Tigard, Oregon. When I signed up for…read morea 10x10 storage unit, I didn't hear them say that it was a promotional rate for four months (my fault for not asking about the future rent increases). They did tell me that IF the rent was raised, I could negotiate for a lower rate. Alas, when the four months expired, the rent went from 155 to 255 per month (which included modest insurance). They were willing to drop it to 225 (including insurance), but that is still exorbitant! I will say the unit is clean and dry at Extra Space Storage--unlike the last place I rented that had rats and moisture. But I'm now moving to an equally clean storage facility in Tualatin, Oregon and the rent is 140 dollars per month (not including insurance). This mistake I made with Extra Space Storage cost me 500 dollars for movers to transfer my tools from one storage unit to another. Adios to Extra Space Storage!

James in the office was respectful, efficient, helpful and knowledgeable. I got there, was shown…read morearound, and got the paperwork done, all in less than 30 minutes. Thank you!

Four times I went to this location DURING business hours and 4 times they were CLOSED. No one…read morethere. Then FINALLY we went and we're told to wait OUTSIDE in the heat, because the "office is too crowded," as ONE other person was there and if we went in, it would be 4 people. Wow. Scary. While we waited I looked up other storage places and found far less expensive places AND one that was climate controlled. I didn't even get a chance to see units here because apparently the employees just don't want to work.

Management has absolutely no customer service. The effort of typing sounded like more than the guy…read moreon the phone had the energy to do. Could not quote prices as accurately as I could after reviewing the website, but they work there?! It's real estate. Hes there to make money, not provide service. Pushing business to competitors.

I'm in the process of moving from one part of the Portland, Oregon area to another and rented a…read moreroom in A Storage Place. I found the prices to be outstanding especially the senior discount! Michelle in the office in Newberg is incredibly friendly and helpful! I would recommend A Storage Place to anyone who needs a short or long term room! It is...

Kimberly is the BEST! She made making a reservation over the phone and very informative and easy…read more When we got to the storage to check in she was on it and very friendly! She walked me to our storage unit and was patient with me when I called because I couldn't find our unit when my husband showed up with my daughter's things. I will definitely be back next summer when we need to store my daughter's college stuff. Thank you Kimberly for an awesome job, we appreciate you! It's not often in these crazy times that you find such sincere and nice people. You truly showed us that the aloha spirit does live outside of Hawaii.

This is the worst storage place ever!!! The, so called, manager is never available for me to pay my…read morerent. I've been there several times trying to pay the rent with no one in the office. I've called a few times leaving messages with no return call! I'm 82 and cannot pay in line. They take cash or check and nothing else! Won't take my CC nor my Debit card or I could have paid it on the phone! In this day and age almost all companies take a card for payment! Then one time when I was there, I was knocking and a half dressed man came out of the bathroom so I immediately left, not knowing who he was nor why he seemed to beiving in there! Please be very careful with this company!! NEVER will I ever use this company again!!!

andI was a great help. very informative answered all questions and concerns. showed us a couple…read moreunits. fantastic employee give this man a raise. Quick and painless. flexible with our time management.

We've had a storage unit at this location since August 2015. We started out with a small inside…read moreunit, mainly storing holiday decorations (yes, we have a lot of decorations). In June 2019, we moved up to a larger outdoor unit when my Mother in Law passed away and we had to store of few of her items until my husband could decide what to do with them (he's still deciding). Karen and her staff were very helpful getting us set up the first time and when we moved everything from one unit to the other, everything went quickly and smoothly. The entire facility and grounds are very clean and well-kept. We often see Karen tooling around in her little 4-wheeled buggy keeping an eye on things. She always waves and says hello. Rules are strictly enforced inside and outside the units too. Prices are fair and reasonable when compared to other storage places. And we've always felt our stuff was safe and secure. The only drawback to having an inside unit from an outside unit is that the inside units are climate controlled and I don't think we found one bug or spider (or rodents) in the four years our stuff was stored. Often times it was hard to find the complimentary flatbed cart (used for transporting things from your vehicle to your unit) because there isn't a designated spot for it to be stored. We'd sometimes have to search throughout the whole building for it. The outside units are easier to pull right up to and unload but they are more exposed to the sun, wind and rain and we've had an issue with dirt and spiders. But that's nobody's fault. None of our stuff has been damaged however and we keep a broom in the unit to clean the cement floor. Sometimes we've taken our leaf blower over to clean out the entire inside. You just adapt. I love that I can pay online and take care of business from home. Although going into the office to speak with Karen is a pleasure. She always has a big bowl of candy on the counter too. All in all, we've been very happy with our experience these past 6 years with NW Self storage.

Let me start by saying that the lady in the office is great & this review has nothing to do with…read moreher. She is friendly & helpful. We had a storage unit here for about a year & a half. We just moved out on Saturday, as we bought a house & were ready to get our belongings. As we were loading things into the moving truck, we found mouse droppings on many of our things. They burrowed into a sealed bag with blankets & chewed up the blankets. They left droppings all over boxes, lumber, everything. We had to throw some things away & we will probably have to throw more away as we sort through boxes. We were spending over $200/month on this space. It is unacceptable to spend that kind of money & have your belongings invaded by mice!! I have had storage units before & never experienced this. I am attaching photos to warn other potential renters! The owners of this property need to fill in any open space where mice can get in. I do not recommend this storage facility based on our experience.