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2 years ago

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Phoenix Precast Products - Love all the fountains here

Phoenix Precast Products

(22 reviews)

$$

We ordered this fountain 21 Oct 2025 and it was finally delivered and installed 12 Jan 2026. Yes,…read morethat is 73 days! Here was our nightmare. After ordering we were told by Jennifer that they would be placing a batched order with Henri Studios from CA next week. Ok no problem. She also explained that it would take 4-6 weeks to get it in. We were fine with that too. In the meantime, we had our entire courtyard redone. On 2 Dec I called and left a message with Jennifer to find out when the fountain would be in. No call back. So I called again on the 3rd and spoke to Sophrona. She said the fountain never got ordered! We were so upset. She said that Henri Studio the manufacturer told her they could get in here in 3 weeks, (that was a lie from Henri Studios). Sophrona said they would give us free delivery and install because it was their fault on not ordering it. That helped easy some of our disappointment. Thank you Sophrona! Back to Henri Studios saying they would have it in 3 weeks was a joke. Three weeks would have been 23 Dec. You know nothing gets done during the holidays and this was true for the fountain. Cory came out to adjust the fountain since it was splashing so far out onto the travertine. The guys that installed it turned the flow volume the wrong direction for more water not less. Cory figured this out instantly. He also put a clamp on the hose to restrict the amount of water being pumped up to the waterfall. It all works a lot better now. Thank you Cory! We really appreciate the after-install customer service! If you order from them, make sure that your order gets submitted when they say the order is being placed. We love the fountain it just took way too long to get!

Jennifer was Amazing!! We ordered 3 Wok waterfall scuppers and a fabulous fountain!! Thank you…read morePhoenix Precast for the amazing products and fabulous service! We are thrilled!

Stotz Equipment - farmingequipment - Updated May 2026

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