The first thing you need to know is that Pacific Sales is inside Best Buy!…read more Yes, it's in Best Buy. But wow, what a change in a way of doing business!!! Yes, I did intend to hit the exclamation point key three times! If you have ever shopped in a Best Buy for a large item, we all know the horror of the shenanigans that go on when you're ready to buy something. "I would recommend our Two Year Service Contract for 250 zillion dollars" Ugh. Pacific Sales doesn't do that! In fact, when we recently purchased a replacement stove and microwave, they didn't even ask us. Oh, by the way, the service is excellent. We setup a date for the home delivery and it arrived on time, both instances. No excuses. They leveled the stove very professionally and carted away our old one. Very nice. We couldn't be happier. And, the prices and selection were better than Lowe's, Home Depot, Sears, and every other appliance store we shopped. I guess I've run out of my allotment of exclamation points.

If I could give them a negative star I would. STAY AWAY. The sales reps are great and very thorough…read morehowever the delivery company is terrible! They set appointments and no showed as well as committed times and dates..no showed again. Now one of my items is on backorder until mid January and I have already been waiting 4 weeks. It is not worth the hassle..you can buy anything on Amazon. The call center mocked me and then told me I should have my husband handle it. I do not have a husband and that was very rude. Ebony is the rep and she put me on speaker phone to have her team listen to our conversation and they were laughing. I have never been treated worse in my life~

All I can say is...wow. I knew the showroom would be great, but it totally exceeded my…read moreexpectations. It is impeccable, luxurious, completely stunning, and a true five-star experience. Even the restrooms are awesome! We met with Veronica and she was incredibly knowledgeable and all-around fabulous. She was a great listener and also provided suggestions of things we might want to consider to ensure we selected the features that would best suit our needs. And while we were able to identify the appliances we need for our new home in the allotted hour, we were invited to come back to modify and/or confirm our selections since it can be challenging to get everything just right during the first visit. We can't wait to come back and to enjoy one of the fabulous Chef prepared dinners showcasing the capabilities of the appliances. I've never been more excited to spend so much money, hah! Overall, an incredible experience that highlights why Sub-Zero, Wolf, and Cove are second to none.

Such a beautiful show room! I had the pleasure of performing here for a corporate event. It was a…read moregorgeous space! Excited to come back!

I had a great experience with one of the staff at this store - Amir. I originally ordered a small…read moreTV using the app, but walked through the Open Box section, and found a TV I liked better. However, it didn't work as I had hoped so I returned it the same evening. Amir happened to find me again and he helped me find the perfect TV for my needs. And, bonus prize, it was 50% off since it was an Open Box item. It's easy to head to a big box club or Amazon, but a more specialized store with great staff at Best Buy was exactly what I needed.

You can find this Best Buy in the Sonora Village. I talked with a super helpful staff person in the…read moreevening. I explained what I needed and he ordered the part for me. The next day I got a confirmation that my part was ready. I had already paid for the item and began to ask the staff a few more questions before leaving. Come to find out I had the wrong item. He directed me to the electronics where I got the correct parts I needed. Ask questions folks before you leave the store to avoid returning another day. I got everything hooked up successfully. Very happy about that. Shared parking lot and Wi-Fi in the store.

Bought an appliance here and two weeks later it does not work. I now find out that NOTHING is…read morereturnable once unboxed. Unboxing is the only way to know if something works. So, they have farmed me to two different repair companies of which neither will respond. Looks like we have thrown away thousands of dollars. DO NOT BUY FROM THIS COMPANY.

YELP REVIEWS MUST MATTER! One day after posting a 1 star…read morereview for AZ Appliance and Home a temporary solution has been reached. Tony from AZ Appliance called and offered to deliver and install the original triple oven after it was repaired, this coming Monday, and until an actual new triple oven arrives from Thermador. This is the type of interim solution that is expected of quality companies, I just wish a negative review did not have to be written to spur this on. Thanks again Tony, Cheyne and Jessica. I will continue to update and am hopeful the number of stars will increase as well.

Husband loves this place. They always have the items he is…read morelooking for employees are very attentive good prices. Good jobs guy's!

I called this Hayden location and selected plumbing parts option…read more A very helpful lady answered named Samantha helped me. Samantha works with Ferguson's headquarters in Virginia, inside sales representative that answers calls about plumbing and lighting. She doesn't give up trying to find me a hard to find uncommon part. I needed shortest length (1 foot) 3/8" double ended gas line connector, or 3/8" on one end and 3/8" mail FLARED end on the other end. Hardly anything uses 3/8", so Home Depot and Ace do not carry it, but Lowes did carry 3/8" but it was 36" long. I don't have room in my RV cabinet (to hook up RV fridge to run on propane) for all that hose. Samantha made several phone calls to manufacturers to find me that hose, but some manufacturers were not available. So she had to call me back next day. Well she never did call me back, so I assume she didn't find a 12" hose, but a friend had one in his garage, that he didn't need. I didn't even think they existed. If I had a company, I sure would be honored to have an employee like Samantha. I wish she could work for some of the property management companies that "aren't there for me" and give me horrid service, that I have to beat out of them.

Loved their inventory, our consultant Hannah was very helpful. You have to make an appointment…read moreusually a day ahead in order to get help. Lots of great choices for lights, kitchen and bath.

Walked around waiting to be helped. Was there to remodel my kitchen. Will never go back. I felt…read morevery unwelcome. I will give my money /business to someone who cares.

Ordered appliances for a large kitchen and back kitchen with top of the line appliances. 3…read moreappliances were delivered damaged. There was a delay in getting panels on appliances because they said it wasn't their responsibility even though we contacted for them to install. I've had a dishwasher installed for 6 weeks with 3 different guys to fix it and was told by one of the repair guys that it wasn't installed correctly and he won't touch it. Still doesn't work and I can't get them to install a new one. After looking on this site to review them I see they get 2 1/2 stars! After spending 90,000 you would think I could get 3 star service.

This company is an absolute JOKE. My mother in law got a BRAND NEW GE monogram built in freezer…read moreinstalled and it malfunctioned immediately upon install. 2 technicians have been there to "fix" it. I'm sorry but what?!?! This is a BRAND NEW FREEZER! It should not be broken upon install. This company is refusing to take ownership and make it right by replacing it. It's a complete lemon. What a joke. DO. NOT. GO. HERE. Stick with Spencer's who will actually take care of you.

Always a large selection merchandise, but Help can be spotty. It's one of the only shows in town,…read morehowever.

This is a horrible location! I live closer to and usually shop the Bell Rd/Tatum store, and that…read morelocation is spectacular. All the managers/employees, especially Manager Jason, are awesome there. Unfortunately they were out of the Midea portable floor AC unit I needed and had to go to the N Hayden location. I had purchased this unit from the Bell Rd Home Depot location on May 29th, 2026, and unfortunately it already died. I filed a claim with Midea, and provided them with all necessary documentation. After several days of review, they sent me a "Return Goods Authorization" (RGA) for a direct exchange at Home Depot. I originally went to the Bell Rd Home Depot, but they were sold out of the unit. They were very nice and called the Hayden location, who had the item in stock, and had them set it aside. I drove 25 minutes to the Hayden location and went to customer service with my form and unit. They had the new unit waiting. The customer service employee had never seen the form. I asked her to call a manager, as a manager should be familiar with this form and process. It took her about 20 minutes to locate the manager via phone. When she finally located the manager, Travis, she explained the situation to him. Travis never came to the Customer Service area in person, and on the phone, he just said that he would not exchange it. I told her he is wrong, I have all the documentation and he should at least come look at it because this is pre-approved through Midea and Home Depot. Travis refused to present himself in person, and they sent me packing, refusing to exchange. I hauled my merchandise back out to the parking lot and into my vehicle, and called the Home Depot customer service line. I explained the situation and the customer service representative was awesome and apologized regarding Travis. She asked for the case # and RGA# on my form and placed me on hold. She came back a short time later, apologized, and said go back in the store, that she spoke with Mr Travis, and they would exchange it like they were supposed to. She said I would probably see Travis back at customer service when I went back in. So I went back in, of course no Travis to be found, and they did exchange the unit like they should have. The employees were not overly friendly, but I understand they were following Travis' direction. Travis is a HORRIBLE representative for Home Depot and he represents the worst in customer service and not what Home Depot is known for. My guess would be this isn't their first issue with him. If you do have to shop this store, just hope you don't have to deal with Travis. Travis, at the minimum, you could've done your job. For me, I'll avoid the Hayden location and continue to shop the Tatum/Bell store as they represent everything great that Home Depot is known for!!!