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    Central Arizona Reserve

    4.0 (1 review)

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    10
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    3556

    1 year ago

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    Pacific Kitchen & Home - Pacific Sales, inside Best Buy.

    Pacific Kitchen & Home

    2.9(8 reviews)
    1.5 mi
    •$$$

    The first thing you need to know is that Pacific Sales is inside Best Buy!…read more Yes, it's in Best Buy. But wow, what a change in a way of doing business!!! Yes, I did intend to hit the exclamation point key three times! If you have ever shopped in a Best Buy for a large item, we all know the horror of the shenanigans that go on when you're ready to buy something. "I would recommend our Two Year Service Contract for 250 zillion dollars" Ugh. Pacific Sales doesn't do that! In fact, when we recently purchased a replacement stove and microwave, they didn't even ask us. Oh, by the way, the service is excellent. We setup a date for the home delivery and it arrived on time, both instances. No excuses. They leveled the stove very professionally and carted away our old one. Very nice. We couldn't be happier. And, the prices and selection were better than Lowe's, Home Depot, Sears, and every other appliance store we shopped. I guess I've run out of my allotment of exclamation points.

    If I could give them a negative star I would. STAY AWAY. The sales reps are great and very thorough…read morehowever the delivery company is terrible! They set appointments and no showed as well as committed times and dates..no showed again. Now one of my items is on backorder until mid January and I have already been waiting 4 weeks. It is not worth the hassle..you can buy anything on Amazon. The call center mocked me and then told me I should have my husband handle it. I do not have a husband and that was very rude. Ebony is the rep and she put me on speaker phone to have her team listen to our conversation and they were laughing. I have never been treated worse in my life~

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    Pacific Kitchen & Home - Pacific Sales, inside Best Buy.

    Pacific Sales, inside Best Buy.

    Pacific Kitchen & Home

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    Ferguson Home

    Ferguson Home

    2.9(88 reviews)
    0.8 mi
    •$$$

    Loved their inventory, our consultant Hannah was very helpful. You have to make an appointment…read moreusually a day ahead in order to get help. Lots of great choices for lights, kitchen and bath.

    Ferguson Home in the Scottsdale Airpark may just have the absolute worst customer service.... EVER…read more We're in the process of a complete reno - down to the studs. I first visited the showroom to buy appliances...not one person would help us. We ended up leaving and buying $23k worth of appliances at another nearby retailer that same day. When it came time for plumbing fixtures...2 bathtubs, faucets for entire home and 3 shower systems, we visited again. We walked through on two separate occasions for ideas. Each time, there was one female employee sitting at her desk - not engaging with anyone else, not on her computer...just sitting there. She didn't acknowledge us and stared right through us when we started to approach her. Perhaps I'm just a glutton for punishment, but we visited again this week to purchase all of our plumbing fixtures but left with nothing. Why? Because we couldn't find anybody willing to assist us. Not even the receptionist acknowledged us when we walked in. My husband finally approached the receptionist and said we needed sales assistance. She said she would put out a message to the team but wasn't sure anyone would answer it. After walking around the store for another 10 to 15 minutes, we left...forever. I'm not sure if employees simply aren't required to offer customer service, or if they screen potential customers based on attire -- we visited multiple times during the blazing hot summer in shorts and t-shirts. Either way, it's bad business, and we won't be back.

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    Ferguson Home
    Ferguson Home
    Ferguson Home

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    The Home Depot

    The Home Depot

    2.7(108 reviews)
    1.3 mi
    •$$

    Always a large selection merchandise, but Help can be spotty. It's one of the only shows in town,…read morehowever.

    This is a horrible location! I live closer to and usually shop the Bell Rd/Tatum store, and that…read morelocation is spectacular. All the managers/employees, especially Manager Jason, are awesome there. Unfortunately they were out of the Midea portable floor AC unit I needed and had to go to the N Hayden location. I had purchased this unit from the Bell Rd Home Depot location on May 29th, 2026, and unfortunately it already died. I filed a claim with Midea, and provided them with all necessary documentation. After several days of review, they sent me a "Return Goods Authorization" (RGA) for a direct exchange at Home Depot. I originally went to the Bell Rd Home Depot, but they were sold out of the unit. They were very nice and called the Hayden location, who had the item in stock, and had them set it aside. I drove 25 minutes to the Hayden location and went to customer service with my form and unit. They had the new unit waiting. The customer service employee had never seen the form. I asked her to call a manager, as a manager should be familiar with this form and process. It took her about 20 minutes to locate the manager via phone. When she finally located the manager, Travis, she explained the situation to him. Travis never came to the Customer Service area in person, and on the phone, he just said that he would not exchange it. I told her he is wrong, I have all the documentation and he should at least come look at it because this is pre-approved through Midea and Home Depot. Travis refused to present himself in person, and they sent me packing, refusing to exchange. I hauled my merchandise back out to the parking lot and into my vehicle, and called the Home Depot customer service line. I explained the situation and the customer service representative was awesome and apologized regarding Travis. She asked for the case # and RGA# on my form and placed me on hold. She came back a short time later, apologized, and said go back in the store, that she spoke with Mr Travis, and they would exchange it like they were supposed to. She said I would probably see Travis back at customer service when I went back in. So I went back in, of course no Travis to be found, and they did exchange the unit like they should have. The employees were not overly friendly, but I understand they were following Travis' direction. Travis is a HORRIBLE representative for Home Depot and he represents the worst in customer service and not what Home Depot is known for. My guess would be this isn't their first issue with him. If you do have to shop this store, just hope you don't have to deal with Travis. Travis, at the minimum, you could've done your job. For me, I'll avoid the Hayden location and continue to shop the Tatum/Bell store as they represent everything great that Home Depot is known for!!!

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    The Home Depot
    The Home Depot - Spotted this "whatever you call it" in lot

    Spotted this "whatever you call it" in lot

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    Central Arizona Reserve - kitchenandbath - Updated September 2026

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