Great job on my crown! Easiest ever! I've been you v here for years and everyone is great!

They will lie about your insurance. They will tell you that you are in network and then a month later you will get a huge bill and your insurance will cover nothing. Dentist are becoming better liars than mechanics. Sad, greed is spreading. read more

They couldn't even match my temporary bridge to my natural tooth color so I didn't want to proceed forward with getting a permanent bridge before the work had begun and Dr. Stratman refused to refund my money, lied- saying that he had done 90% of the work already when he hadn't. I paid $3,000 for 3 yellow front teeth that are different shapes and sizes. See the picture I added. read more

Stratman Family Dentistry - General Dentistry Near Me - Tucson, Arizona

Got scammed! I went in for a simple denture reline because my denture was a bit loose. Stratman's untrained staff over-adjusted and ruined my denture where it is falling out and there is no longer any suction. Stratman refused to take responsibility or refund his fee for my ruined denture or this incompetent service. He advised me to use glue to keep it in place! BNN read more

Stratman Family Dentistry - Got scammed!! - General Dentistry Near Me - Tucson, Arizona

Stratman Family Dentistry in Tucson has been our dentist for about a decade. Superb. I actually look forward to going to the dentist. Alison, who did my recent teeth cleaning, is a gem. The whole office staff are courteous and efficient. read more

This is an expensive review but I'm glad to share it and it ends well. The rating is not for Stratman, however. I did initially visit the oracle location for some needs and some wants. Some of which were covered by ins and some not. I was told I needed an implant in front. I knew there was some kind of issue so I trusted their diagnosis. Next step was get fitted for a temporary while the implant healed. Their imager wasn't working at the oracle office so I was scheduled to the across town location the next day to start that process. Before the appointment I considered costs and options and decided to get a second opinion. I told the Stratman office to wait so I could and they notated my acct status. The next week I visited Nogales Dental in Sonora MX. Not only was I seen by multiple professionals with new, well functioning equipment, I was treated exceptional, and cared for. They were able to save my tooth, rebuild it that very day, and with the savings I'll have room for some cosmetic items I've wanted! I drive home and asked them for my deposit money back since I had resolved the issue, and that I was still excited to use their office for the parts that insurance did cover. They read me a figure that was 500+$ less than the amount I deposited. They said they ordered the prosthetic and charged me for it. I wasn't sure how they were able to order it without the imager working so clearly I didn't not agree with their charges. I replayed my visit vocally with the staff who agreed and confirmed that my acct was notated as such. As well with the business manager, (a snippy rude one) and of course requested to speak with the actual Stratman himself and even having made an appt to do so, was still not successful in getting him on the line. Now if that doesn't say guilty ethic, I don't know what does. At this point, the doctor kept my 500 to lose my next 1800(the cash part I would pay for the covered work I still was going to do with them) and that business math lead me to cease efforts in reasoning with misplaced stubbornness. So I had them mail the check they prepared, after having been denied to replace it to my debit card as that's how it was taken, and mail the prosthetic piece they said they made. I've paid 500 bucks for that, and this story to tell. Praise to my new friends at Nogales Dental. The office is pristine and well kept. Clean, modern decor and equipment. I couldn't find a defect in the facility either, no cracks, missing hardware, patchwork or any detail out of order. Also like 35 steps from the port. Super easy to find. Phenomenal doctor. Seriously consider it should you find yourself shopping. read more

I called and had an extensive conversation with the staff at Stratman before switching dentist offices due to the fact that I'd be switching 5 people over & that is obviously a lot of work. I was assured that this dentist was "in network" for my insurance company however I learned that they are not. I learned this literally MONTHS AFTER our appts occurred. Today I learned that I'm supposedly awaiting a statement for one of us (so far) for overdue payment since their office is out of network and I can only imagine that I will be receiving more invoices for my other family members. Additionally, 2 of my children have dual insurance, which was something I mentioned on the phone and then again at our initial visit. Today their office called and I had to re-state that they have dual coverage when they begain to question marital status...also something that I had mentioned previously and that should have been notated in our files. Further, I was never notified that our initial appts were to only look us over and see where our dental hygiene was currently at, as I had scheduled us for actual cleanings. I found out once we arrived to the facility on the day of our scheduled appt. This meant that my children had to miss additional time away from school and myself and spouse additional time away from work. NOT ok. I am beyond angry that these folks are so disorganized and non-communicative but I am more angry that they were dishonest from the beginning. I must now spend additional money for these out-of-network fees and additional time finding a new dentist that can accommodate my family. I would definitely NOT recommend these folks to anyone - despite their friendliness - unless of course you have Delta Dental, who is apparently the only insurance company actually "in network" with them. Good luck to the rest of you if you choose their office. read more

We were new to Tucson and someone recommended Stratman dental. We were pleasantly surprised by the friendly and professional atmosphere as we have experienced the opposite at other dental practices. Kathryn, our hygienist was so upbeat and personable and puts you completely at ease. The dentists are friendly and knowledgeable. I had a crown done and it was such a good experience I'm having another. Wish I didn't have to, but since I do, I'm glad it's with Stratman Dental! read more

I would not refer anyone to Dr. Stratman. He attempts to be a one-stop shop dental practice and his work his sub-par. I have ended up at specialists several times to have procedures re-done. He does not take responsibility for his failures and lacks transparency. His hygienist, Catherine, is absolutely incredible! read more

I wrote another review about this dentist but wanted to add a note about a recent visit. I broke a tooth and was fit in very quickly and boy--- do I appreciate that they were soo kind and caring. In the past I had such a fear of dentist that I would literally be shaking in the chair. I'm still nervous but I know with 100% certainty that I will be well cared for at this office!! My review is not a one time visit where they were in a good mood that day but a practice that genuinely cares for their patients. Thank you so much for helping me to overcome my fear of dentistry. Ya'all are the BEST!!! read more

I went in for a new patient exam and the girl at the front desk was so off putting with me that I left without seeing Dr. Levy. The company website states " New patients who visit for a comprehensive exam and cleaning receive a custom take-home whitening kit for free! This is to thank you for trusting us with your smile.". When I scheduled my appointment I asked about the free take-home whitening kit and was under the impression that I was scheduling a new patient exam and cleaning. The girl who made my appointment told me to talk to the doctor about the whitening kit when I see her. When I walked in for my appointment the girl checking me in was so focused on the new patient exam "special of $19" and letting me know that my insurance wouldn't pay for the whitening that she wasn't listening to what I was asking. She kept informing me that my insurance wouldn't cover the whitening because it is considered cosmetic. I stated more than once that I understood her and kept referring to their online special but she kept repeating herself. Finally, I pulled it up on their website and showed it to her and she goes: "I don't know anything about that, we don't do that here" and walks away. I go well it says right here on your company website that you do so what am I missing? She goes, "Dr. Stratman isn't here today for me to ask but we don't do that, I don't know why it says that". I stated well, it's kind of false advertising if you don't honor your advertisement but whatever. She could not care less. Then I asked why would I need to pay for my exam if my insurance covers it and she goes, in case you don't want us to bill your insurance. Huh? Then I asked what exactly am I getting done today and she said they are doing the new patient exam which includes full x-rays and establishing me as a patient with Dr Levy and I will need to schedule a cleaning after I am a new patient. I have a toddler and I had to get special childcare once already and now I was going to have to schedule another appointment for a cleaning. Her reasoning was: "our hygienist get booked out and it can be a couple of weeks to get in with them so we never book new patient with cleanings". So let me get this straight: I had to wait 3 weeks for this appointment, and now I'm going to have to book another few weeks out for the cleaning too? Very inconvenient!! I was left with a very bad taste in my mouth for this office; I decided to cancel my appointment right then and left. It is one thing to be inconvenienced--it is a complete other thing to be condescending while also being inconvenient and misleading at the same time. read more

Stratman Family Dentistry - Screenshot from their website - General Dentistry Near Me - Tucson, Arizona

Poor workmanship and service, my bridge is anchored to an implant post and my molar which developed a serious cavity. My molar must be extracted, a new implant /post must be put in place and a bridge built to connect both sides to form a complete unit. This must be done as a guarantee of the work initially done and completed by Dr Stratman. Since Dr. Stratman completed the dental work, I have visited him twice to correct this problem, the correction was just a band-aid quick fix. Now this has developed into a major problems that must be immediately added by Dr. Stratman. Joe Agosttini read more

Stratman responded to my original Yelp review where I indicated they left me hanging in a dental emergency. In short, they called me a liar in my review. So maybe there is a simple explanation for them leaving me hanging in a dental emergency? Um no, they never called me back but hey, maybe my phone suddenly stopped working at the exact times they repeatedly called? Maybe the AT&T satellite suddenly dropped from the sky and prevented them from leaving a message on my phone and also prevented the posting of a missed call. It's possible I suppose. Heck, I ain't no rocket scientist so what do I know? Maybe they called me telepathically, kind of like my ex who thought I was a mindreader too when he took on a second girlfriend. Maybe they sent up a smoke signal on a cloudy day? ....and their response that a Yelp review is not a 'real review' but a Yahoo review is a real review? Um, ok. You gunna tell Yelp that or should I? Listen folks, I don't post reviews often except when the businesses are 'awesome' or 'stink'. Y'all can play Judge Judy on this one. BTW, found another amazing dental practice that hasn't left me hanging when I asked for a simple antibiotic for gum swelling. And interestingly, my phone works when they call. But hey, maybe precribing an antibiotic is legal in some parts of this town but not others? Boy, I sure do have a lot to learn about this place......huh, who knew? read more

I have avoided going to the dentist for many years due to a very bad experience. I had a dental emergency and needed help. Stratman Family dentistry got me in at 8am the next morning (I called at 4pm) the night before. The office staff (Randy) made me feel exceptionally welcomed. Every single staff member I came in co tact with welcomed me with a smile and made me feel so comfortable. Dr.Levy was absolutely amazing. This was the best dental experience I have ever had in my 50 years! It's a small family practice so no jumping g from one dentist to another within the same practice and not knowing who will be working on you. They see pediatrics so my kids can go there as wells. All services are done in their office so no need to run all over town for any work you need done. I'm thrilled to have found our new family dentist. I highly recommend them. read more

I started coming to this office last year. Had my 1st cleaning for 2018 today along with a filing. Dr Lawton has been amazing. The staff is wonderful, able to make payment arrangements if needed. HSA and care credit accepted also. Haven't had any billing issues and have had a great time. Don't know if I have ever said that about going to the dentist in my life. 1 Star- Total failure of an experience based on this experience would not return. Would not recommend. 2 Star- Below average on several levels, not a total failure. Wouldn't seek out to return or recommend. 3 Star- Average experience, minimum expectations met. Nothing that says wow or that stands out. Would return if someone else wanted to come, not a regular go to. 4 Star- Above average experience, will come here again and recommend to friends and family. 5 Star- This will be a regular go to and will be highly recommended to people I know. Exceeds expectations on a consistent basis. read more

I was referred to Stratman Family Dentistry by Dr. Delasandro after numerous attempts to get a porcelain vaneer to work in my upper mouth. After 12 attempts by Dr. Delasandro, I decided that I had had enough so I decided to try a new dentist. My initial impressions of Dr. Stratman were weak because of something that happened on day 1 of my experiences in his office. He noticed that my nose was crooked and made a point of calling several of his female assistants into the room to check out my "crooked nose". I though it was most unprofessional and ill-mannered. I received my new denture with three implants with snap-ons for $10,800 dollars. They were great at first but then I had difficulty taking them out of my mouth one day and the denture broke in half while pulling it from my mouth. I told the assistant that helped me when I first took the broken denture to the dental office that they broke while pulling them from my mouth. Somehow, the words became "dropped", instead of "pulled them" and Dr. Stratman said that my insurance would have to pay for the repair. I insisted that they broke while pulling them from my mouth but to no avail. After checking with another dentist, he said that Stratman was responsible for replacing and repairing my denture. I haven't been pleased with Dr. Stratman so I've decided to go to a new periodontist, Dr. Cole to continue dental services. Dr. Cole did say that my implants looked really healthy. read more

I have used Dr Stratman's office for many many years, but over the last few years the quality of customer service has declined drastically. He is in and out so fast, and on to the next patient, that it makes you feel like you're on an assembly line. He does not take any time at all to answer questions, nor does the office staff seem to pass along any messages to him. He, and the hygienist, Richelle, both missed a huge pocket in my gum that became infected. He also missed a cavity that clearly showed up on an x-ray, that eventually became so big that I had to get a crown on that tooth, costing me several hundred dollars (by a different dentist). I will never go there again. read more

I have them one star because zero is not an option. The service from the dentist, very satisfied. But be careful they will say they accept your insurance then send you an enormous bill and say that insurance won't pay them insurance will only pay direct to you. So they got me for almost $800 for my two kids one just a cleaning and x-ray the other had the same with two cavities filled. They did me dirty so beware. They charge way more than insurance will pay because as a provider the rates are negotiated. Not a provider, they charge whatever they want. read more

I've had an amazing experience at this dentist office. They don't pressure you on any thing you don't want they just diagnose all the work you need and it's up to you if you want to continue. Dr Levy is an awesome Dr and makes you feel very comfortable no matter how bad your situation is. I highly recommend the Dr and the staff are just as friendly. God Bless you for making me feel so special. read more

I truly do not appreciate the treatment here. I came in a couple of times and every time it feels like the dentist is in a rush and doesn't really care about patients. The work is not good either; I left with my teeth hurting more than before I came in. I am very disappointed in Dr. Stratman, especially based on the reviews I read here. Highly do NOT recommend. read more

I would not recommend: This office is dingy, run down, and out dated. They do not care about patients, only money. I had requested a filling for a discoloration on a specific tooth...did the WRONG TOOTH!!! Did not apologize to me or reimburse the cost. It's the worst customer service I've ever experienced. read more

I have been searching for a dentist that really listens and is highly knowledgeable. Dr. Stratman is amazing he figured out my issue with a molar after examining me and said this wasn't in my head as a previous dentist has said. I am so happy I found this office. I can't say enough good things about this office. read more

I went here as a walk in, luckily someone didn't show up and they were able to take back quickly. The dentist and his assistant was super nice and non judgmental, which was good for me because I was embarrassed going in. They were able to get a lot done quickly. I will be going back for all my dental needs. read more

I really regret going there. I had a gum problem and he said you need a deep gum cleaning. They charged me $800 for a service which was "exactly" a regular cleaning which doesn't cost more than $80. I have done cleaning before and I know how it works.That is stealing from customers. Also my teeth needed a crown. He put crown but I had pain from the first day and pain never goes away and I cannot chew with it. NOW he is telling me it needs root canal!!! Do you call it a professional work!!! Why you should not take care of it before putting the crown. It is not professional at all. NOT AT ALL. It seems I paid money to put crown to create pain (which I didn't have before) for myself and not being able to use my teeth after that. Afterward you are referring me to root-canal specialist and cause me more pain and money. So disappointed at their service. read more

If I could give no stars I would. Very unprofessional place that charges way to much even with insurance. And if u have to cancel? Don't bother remaking an appointment they won't do it for you. You'll be dismissed from their office. Definitely glad I found elsewhere to go. read more

Dental care was great but if you are reliant upon insurance -beware that they run a bait and switch. Originally I was told I had 2K in ins, coverage, had work done and paid my percentage. The next time I was told that in fact no, I had only 3/4 insurance coverage of what they first told me . I had already taken off work and so went ahead with my appt. but ending up paying a LOT more than I would have if their original info had been correct. They could have called me before my appt , it it had just been a mistake - they did not. I won't be going back , people who con people cannot be trusted to tell you the truth about what work you actually need - steer clear. read more

DR STRATTMAN FAMILY DENTISTRY 801 N. Wilmot Tucson, AZ I went in for a simple tooth extraction and ended up with an infection in my jaw (dirty instruments?) that landed me in the emergency room and an admission and extended stay in the hospital. I've lost a month's worth of work and wages. It took him three days to answer his mobile phone messages. I want to make sure that no one has to go through what I'm going through by this so called dentist. read more

I would give a negative star if I could. I went in this place for 4 porcelain crowns replacing my silver crowns and some fillings. Spent almost $5000 and then 3 years later one of my crowns cracked and chipped. I called and asked if I could get this fixed with discount or no charge since crowns should last at least 5 years. The receptionist said I have to pay a full price(about $1200) since I stopped going there!! I stopped going there after 2 cleaning sessions because the hygienist was very unprofessional. Now I'm concerned about the other 3 crowns. They also refused to let me talk to Dr. Stratman. They don't care about patients. They only care about money. Be careful. Never again. read more

I had a very serious family emergency. I emailed at 3 am that I would not be able to make it that day and to see if I could reschedule. They told me I was no longer able to book appointments at his office because over a year ago I had to cancel an appointment as well. I was literally banned from booking appointments and I had the option to call EVERYDAY to see if they had an opening. I work at the University of Arizona and I have to schedule my appointments. This is a crazy policy. They also stated that Dr. Stratman himself made this call. I paid out of pocket for my braces and all the work following. I am so disappointed in this office but if you read the "reviews not recommended" it is evident that the service has plummeted. I will be making calls looking elsewhere today" read more

Service is the worst. Last year I spent $10,000 getting a series of crowns and bridges in March of 2016.. I asked them the total cost, because I had to get a loan. I paid them the amount they quoted. After I left the office they told me I owed $450 for a night guard, which they forgot to put on their billing. I told them I couldn't get any more money, and that I paid them the amount originally quoted. Subsequently, one of my crowns fell out in October of 2017. I went in to have it glued back in. First they said it was going to be $90. I told them this work should be guaranteed. She then told me I should have been coming in for the last year and a half to have cleanings done, etc. in order to have them guaranteed. Problem with that is they never informed me of that when I got the original work done. then she came back in after conferring with Stratman and she told me they had written off the $450, but now they wanted me to pay that money, and he would do the repair for free. These people lie and manipulate to try and squeeze whatever they possibly can from you. I wound up taking my tooth that had fallen out and leaving. I do not recommend this dentist to ANYBODY. There are much better ones around for sure. read more

I had an incident with a bagel that left me without the majority of my front right K-9. Searching for dentists that had reasonable prices I came upon Stratman Family Dentistry online and gave them a call. I went in and had a consultation with the Dr. who said I needed a bridge and could start the next day. When I went to go over the cost with woman in the front office she explained to me that out of pocket cost would be about 1480 after my insurance covered half and that I could make 4 monthly payments which I agreed to. For the sake of saving money we agreed that I would first attempt to acquire a checking account to see if I would qualify for some other sort of payment arrangement that would be less out of pocket costly. I left and went to Bank of A. but couldn't get an account right then due to my expired ID that I needed to replace, (and did later that day). I called the woman and let her know I would go ahead with the monthly payments and put it on my credit card like we had discussed. She pauses and says, "Let me call you back in 10 minutes." When my phone rings a few minutes later she informs me the doctor would let me do the extraction only, if I paid cash in full up front ($75 that she apparently assumed was all I could afford). I asked her why the change of plans and she responded that she didn't believe I would make the payments. Embarrassed and mortified I told her I was completely capable of covering the payments and for her information it was actually my fiancé (who had been a witness to the entire situation) who would be putting up the card for the cost of my bridge. She tells me if I could pay in full up front they would go forward with the work, I told her I had the money to cover the surgery but would be appreciative of the monthly payments so my fiancé and myself wouldn't drain our funds. She told me payment arrangements were no longer an option because of her general judgement (most likely my tattoo's and lip piercing) and before she would even set up an appointment with me she wanted a credit card to run to make sure I had the full sum. I gave her my credit card number and made the appointment in tears. Needless to say the appointment will go unattended and I will be taking my fathers advice and going to his dentist. I learned my lesson about trying to get things done quickly and going for the first place I found on the internet. read more

I just had the worse experience at a doctors office. I am seriously appalled by the way I was treated and the un-professionalism. I have never left a doctors office in tears by the way I was treated. I made an appointment for me and my son. I called ahead of time to ensure that they take my insurance Aetna. I was told they took my insurance. I am a mother that works full time so my time is very limited. I took a couple of hours off of work to go pick up my son and take him to our appointment. I get there and they start performing X-rays on both of us. Once they were done a staff member comes in and tells me that unfortunately they don't take my insurance because it's Aetna DMO. I explained to her that I was told ahead of time that they took Aetna and I wanted to know why I wasnt told that they don't take specific type of Aetna insurances ahead of time. All she said that she apologizes and that they can give me their $19 special for X-rays and $80 for cleaning. So they basically lied to me to come in wanted to charge me $200 out of my pocket for a cleaning and X-rays for me and my son. I explained to her how this is something that should definitely be disclosed up front and how it wrong it was. The doctor comes in and doesn't apologizes once for the situation and tells me to get out. It was obvious that they do this often and only want your money. They had several opportunities to tell me that they didn't take my insurance, once when I called in and the second time when I first I got there. I can't believe a professional couldn't apologized and see how wrong it is for them to do this. They should be disclosing this upfront especially people that are taking time out of their day and can't afford to pay such a crazy amount up front. This is not okay and I will take further action. read more