Tire rotation, easy to schedule, in and out in just a few minutes…read more No issues, no charge.

Service was great. The only thing they said it would take about 3 hours. It was more like 5 hours…read more They should have kept me posted. They were right on about the cost. I'll be back.

Highly recommend this shop to anyone, not pushy at all and will only recommend what you truly need…read moredone. As a young girl, I have been to many shops who try to sell me on stuff I don't need, but these guys were very genuine and I felt truly taken care of as a customer! Reasonable prices too. Highly recommend.

First time coming here. Just looking for an Oil change and to inspect the clunking sound front he…read moreback of the car. Jacked the car up and found the issue and and had the parts delivered quick. Talked with the owner and asked questions about my wife's vehicle and was quoted prices for different types of service. Fast friendly service and I will be returning.

Big Lake Auto, in Big Lake, MN over charges ALWAYS for everything and sometimes without…read moredocumentation depending upon the mechanic, which the Service Manager, Haley, currently, should be responsible for documentation/follow-through/follow-driving vehicle upon completion. They do not do their due diligence. Totally liability. Please seek out Neighborhood Mechanic/763-498-1933, Big Lake, MN, Ryan, who used to work for them, who left b/c Big Lake Auto over charged for everything, per his statement.

These guys are fantastic. Honest, reliable, and they want to make sure their customers get a great…read morevalue. I had to buy a used car for my daughter after she was in an accident. When buying a used car you need to have them inspected. The first car I brought in needed a new oil pan & the tires were going to need to be replaced. Andy's didn't recommend getting that car. The used car dealership didn't care. So, I walked. Found another car and after just looking at the Carfax report they didn't recommend it. Third time was the charm. Brought the car in, they could not find anything wrong with it. Then they pulled the Kelley Blue Book recommended pricing & told me where to start with the negotiations. The dealer met me in the middle on the discount. We took care of the paperwork and she has a car.

I had a great experience! As a woman who has been intimidated and probably taken advantage of by…read moremechanics in the past, I highly recommend! I have a 2015 Audi Q5 I brought in to Andy's Service because the CV joint broke open. I know Audis aren't mechanic's favorites, but Josh was up for it! He worked on my car and it was done efficiently and at a reasonable price! His communication about pricing and procedure was top tier! I dropped off my car the night before because it worked better for my schedule, the key drop off process was easy. And when I picked up, the people at the desk were also lovely. This shop deserves all the praise! Thank you!

Nice people poor service. Who knew, that when you bring your car in on a spare tire, they do not…read moreput the spare away. Apparently, this is their business policy, NOT to put away the spare if you do not ask. Totally frustrated when I found out my spare was not put away. I asked if I should have paid more or ask for another service, nope, company policy but they cannot tell you the charge or what else to ask for. Nice people, bad store behaviors and policy. Is how I came up with my rating.

These guys have pulled my butt out of the fire not just fixing things right, but at a fair price as…read morewell. Friendly, helpful, and very knowledgeable I really think they are the best in Big Lake. This is the kind of place that they remember your name, and what you had done previously, so you kind of get that "Norm!" From Cheers feeling when you walk in. Point blank I trust these guys. I have never had any issue when thing got fixed, and it was always done right the first time. I know you might think I am pouring it on a little thick, but the fact is when you find someone who does things right, and you trust, much like a barber, you stay with them for life.m

I am still pleased with their services. I will keep referring them also. As long as the work…read morecontinues to be reasonable and good I'll keep coming here.

I happened to pass by last night when my tire decided to go flat! Panicked (it was after 5:00 pm…read moreand I was running late), I went in and asked for help. Brett dropped everything, checked all my tires and inspected the flat. Thanks to him, I was able to make it to my destination safely. Impressive service; I'm forever grateful!

Words truly cannot describe how much I appreciate and love Ray's Car Shop! As a woman, finding a…read moretrustworthy car shop has always felt like a nightmare--you never know how you'll be treated or if someone will try to take advantage. From the very first visit, everyone at Ray's made me feel welcomed, respected, and valued. Katie at the front desk is such a breath of fresh air. She's incredibly kind, transparent, and upfront about everything she knows. She never tries to upsell or pressure customers into unnecessary work, which is so rare in this industry. Her honesty alone gave me confidence that I was in the right place. I originally came in with my 2017 Mercedes AMG after becoming completely frustrated with the regular Mercedes dealership. Their outrageous quotes and unnecessary suggestions made it clear that their only priority was money, not the customer. After doing a ton of research, I decided to take a chance on Ray's--even though it meant driving all the way from Bloomington, MN--and I am so glad I did! Ray himself is one of the most genuine and meticulous mechanics I've ever met. He was honest with me about what needed to be done, careful with my car as if it were his own, and never once made me feel pressured. The entire experience was so positive that I immediately started recommending Ray's Car Shop to everyone I know. Now, I don't just bring my Mercedes here--I also trust Ray and his team with my Toyota. That says a lot, because once you find a shop this reliable and sincere, you stick with them for life. I can't thank Ray and his team enough for their honesty, professionalism, and the peace of mind they've given me. If you're looking for a car shop that truly cares about you and your vehicle, Ray's is the place to go!

Ray is the only guy in town who I will trust with my Chevy Duramax/Allison pickup. He is…read morecompetent, incredibly honest, and always keeps you in the loop. His pricing is competitive. I've been his customer for a number of years, and every job he's done on my truck has been top notch. I have a story to emphasize his honesty. I recently had a few "nagging issues" that I asked him to estimate for me. One of the issues, a loss of fluid problem, was initially estimated well north of a $1,500 dollars to fix. The truck has over 300,000 miles on the clock, so you sort of expect those things, but this one was "one I could live with", so I deferred that repair until my budget would allow. Meanwhile Ray had the truck for another issue "in the vicinity" of that loss of fluid problem. Contrary to his original diagnosis, his other work around that problem area uncovered a hidden loosened tubing connector. A couple of wrench turns (free gratis), and we're able to discard that expensive estimate. I've been in shops before where I might have never been informed of that discovery, and would have paid for the original estimate.

I really appreciate these guys and the service that they provide. They take pride in what they do…read moreand they work fast. Even when their schedule was full, they took care of me and had my vehicle up and running by the end of day. You guys are awesome! Thank you!

I wish I didn't have to come here so much seeing that if I'm here, that only means my cars are…read moregiving me problems! LOL! I always feel at ease though every time I walk through the doors because the owner John and all of the employees are very knowledgeable & is always able to properly diagnose the issues my cars may be having. I know I won't have to come back again for the same problems. Budget Auto is honest with what they recommend, they don't pressure you to get un-necessary services, their pricing is reasonable and the customer service is great. Here at this shop, as a women, I don't ever feel like I'm being cheated out of money for services I may not need. My husband & I bring all of our cars here for our auto repair needs. We have bought new tires from them & had them do the mounting & balancing (I also want to add that they take great care of expensive wheels & we've never had any damages to our wheels while being serviced here), replaced brake pads & rotors, replaced wheel bearings, fixed & adjust the suspensions.. Any much more! Only thing they can't do is alignment. If you need auto service & want it done correctly the first time, I highly recommend this place!