Very friendly & knowledgeable staff. They weren't pushy when discussing what needs to be done to my…read moretruck. Definitely gonna be back for service in the future!

These guys are the best. Always knowledgeable and very helpful…read more The only place we take our vehicles! Thanks guys!

dropped my car off for a turbo and some other little things and Dave was done very quick with all…read moreof it haven't had a problem since and it was a great price

This is a great place for auto repairs. They are honest, knowledgeable and work was done on time. I…read morecan't ask for more.

Always get honest work at reasonable rates. I never have to worry if the job is done right. I…read morehighly recommend this shop.

I told them my issue then when I told them I didnt want them to work on it they charged me for a…read more'diagnosis' of what i told them was already wrong and I've never heard a tow guy talk so bad about a place, dont trust them

WARNING! DO NOT GO…read moreHERE! My truck sat for 6 days and a chipmunk chewed some wiring in my truck. I had no choice but to get towed a mile to this place. They told me that it was my wiring harness. For that, 4 new tires, 4 new tire sensors, and labor, was just over $2k. Not a bad price. HOWEVER, When I got my vehicle back, left front blinker out, left 4-way flasher out, rear left license plate light out, washer fluid pump doesn't work, and left fog light out. So I took it back the next day. I waited until mid afternoon to call for an update. They said "Well this was more of a problem than we thought. It's probably just the bulbs, the washer pump isn't part of the engine harness. We'll take a look at that." The way they were talking made it seem like I was going to have to pay for it. So of course I got defensive I won't lie. But then I asked if they would fix it. Their response "Well of course we'll make sure the lights will work before we get it back to ya." ARE YOU KIDDING ME!? You didn't think it was a good idea to check to ensure the vehicle was in working condition before you have it back to me in the first place!? When I said this to them their response was "The truck wasn't running and we got the truck running." Just wow. How about you admit your garage did a poor job and did the absolute bear minimum. I specifically asked when I dropped it off if this was something they could fix. They assured me "Yes." Clearly this was above your scope of practice. So they call me back later in the day and say "Ok so we have no idea why the washer pump doesn't work but we can continue to look into it. The fog light and license plate light we changed the bulbs and they work. We fixed the blinker problem but now it blinks really fast and we really don't know why. Here's the deal, we can keep digging and fix this, or we can put it back together for you since you missed work and you can have your truck back." Due to the absolutely poor service, missing two days of work, all for there to be more problems with the truck (meaning you said it was fixed and all you did was get it running), I opted to go somewhere else. When I got home I popped the hood and when they said they would "put the truck back together" again, poor service. The wires in the engine harness are just laying there instead of in their protective plastic sleeve, the problems they stated are still there, AND there is no warning light on the dash to let me know if I leave my lights on. I see that the owners respond to bad reviews so I fully expect them to try to refute what I say. They'll probably say "Well we told you we would make this right but you chose to take your vehicle. We left the wires out because we thought you would bring the truck back to resume fixing it, etc etc." After this entire ordeal, you think I'm going to head back!? Avoid this place at all costs because you'll be out your money with more of a headache. HIGHLY SUGGEST NOT GOING HERE EVER! RESPONSE to owner's comment: I even said it was a good deal. That was not the problem. The problem is POOR SERVICE plain & simple. The fact is, when someone takes their vehicle to you, a supposed reputable auto repair shop, customers expect their vehicle to work/fully function. As a business owner, as an employee working at the repair shop, one would like to think when you return a product back to the customer, you would do a thorough job, to ensure everything is in working function. The fact is, you should have never even called me in the first place to tell me my truck was done had you actually done a simple functions check. It's wiring. It's electricity. Do your due diligence and check to make sure things are working. But your response says it all. You simply don't care enough about the customer. I don't care how long it took you to tear apart my vehicle. That's your job. Had you done it correctly in the first place, checked everything, you would have realized the extent of the damage ORIGINALLY, & charged me for more labor hours which I would've happily paid for, bc you corrected everything.

Big Lake Auto, in Big Lake, MN over charges ALWAYS for everything and sometimes without…read moredocumentation depending upon the mechanic, which the Service Manager, Haley, currently, should be responsible for documentation/follow-through/follow-driving vehicle upon completion. They do not do their due diligence. Totally liability. Please seek out Neighborhood Mechanic/763-498-1933, Big Lake, MN, Ryan, who used to work for them, who left b/c Big Lake Auto over charged for everything, per his statement.

First time coming here. Just looking for an Oil change and to inspect the clunking sound front he…read moreback of the car. Jacked the car up and found the issue and and had the parts delivered quick. Talked with the owner and asked questions about my wife's vehicle and was quoted prices for different types of service. Fast friendly service and I will be returning.

these selfish pricks who won't inspect you're vehicle wven if you specifically ask them too they…read moreare INCAPABLE of telling you what's wrong with MY vehicle, AND WHEN I went in for an alignment and told THEY told me to fix the camber myself, like wtf is this places deal?????????

Called today 08/28/15 for a labor quote about getting an oil pan replaced on a 2000 Honda civic ex…read more1.6 Was told I would get a call back in 1-1.5 hours. 2 hours had past, so I called back to inquire about my quote. Was told that "he got sidetracked and forgot", I said "no problem". He said "ill call you back in a few minutes and figure it out for you and call you back". Well, he never called me back.They had two chances to get my easy buisiness and they failed. Everyone else I called in the northern metro was able to give me a quote in 10 seconds or less on my inital phone call to them. 2 stars for the professional sound of the employee who took my call, the only thing pisitive from my experience today.

We are in the area annually for the summer season and have taken advantage of The Shop's oil change…read morespecials five times, which included tire rotation and vehicle inspection. They were prompt, thorough, courteous and got us in and out so quickly. We will definitely return, highly recommend.

Their prices seem very high. I had an engine warning light on. They waned to replace the engine and…read morepractically everything else on the vehicle. I'm sure that would have fixed it.

I have been long torn about whether to leave a review or not, but now I believe it is time that I…read moredo because damage has been done and I need to let people know about it. I needed a rear differential for my V8 van. Previously I had been getting an unbelievable 18-22 mpg. Not knowing exactly what to look for, I asked several times if the part they had would give me the same mileage. I was told that the gear ratio was the same and I'd get the same mileage. After I bought it on good faith my mechanic told me it was a different ratio, but I had already bought this one and sold my core. I had to move forward. Right away it went down to 11 mpg. So I have been afraid to drive it with gas fluctuating between 2-something and $4. Their carelessness halved my mileage, and made it so I don't even want to drive the vehicle any more. I am reluctant to sell it because any buyer will be expecting 18 miles per gallon. Who is going to buy it when I tell them it gets 11 mpg now?

I have been sending people to this shop for years. I also enjoy their commitment to local racing…read more Never have I heard a bad comment or even a shread of evidence they are nothing above perfect. I dont believe a review from Anchorage Alaska from 2012 has any bearing on this company. Hope my five star can nullify it.