Truly a beautiful area and set up between the saunas, pool, yoga studio or weighteoon its a one…read morestop shop for all your needs. Always kept clean and well maintained. I don't know if I have ever gone there and seen a mess or something wrong other than when construction is going on which is understandable.

I had a membership here for a while when I lived downtown. While the gym itself is on the smaller…read moreside, the pool is a very nice size for laps and is kept at a good temperature for lap swimming (it really is the Goldilocks just-right, where I find most pools either way too hot or too cold). I always loved standing underneath the waterfall and having the weight of the water get a little shiatsu massage my shoulders and head, and the massage jets in the hot tub also do a number on aching muscles (although all the jets are positioned in exactly the same spot so it's hard to massage anything other than your exact mid) back. The locker rooms are lovely as well (it's an especially nice touch to have a swimsuit dryer so you don't have to carry a drippy suit back to your room or house), and it's always nice to treat yourself to a sauna after your workout. It doesn't take long for the sauna to heat up, and I recommend turning it on before you swim so that it's hot and ready afterwards. The pipes in the shower area could use a major overhaul though. It sounds like a massive road construction project is going on right above your head when you're in the shower. Also, there is zero suds factor on the shampoo in the dispensers and even after rewashing several times and using tons of pumps of the stuff my hair didn't feel clean afterwards. I was staying at the hotel this week for a conference -- when I went back to the pool on day three In brought my own shampoo with me.

Brand new hammer strength machines, good selection of Cardio machines, not crazy busy. Overall…read moregreat place to workout. When staff is on property they always say hello.

The staff and trainers are unmatched! Always leave happier :). The gym itself is super clean. The…read moreequipment is nice and most of it is new.

I dropped in from Chicago and I had great experience! First the gym is really nice. Very clean ,…read moreupdated facility with all the equipment you need. The drop in price is very reasonable and with paying lil bit more $ you get a t-shirt. Coach Charlie was really friendly nice and professional. I would love to go back when I'm in town.

Excellent trainers! I just started but they were wonderful in making me not feel like the weakest…read morelink. And making sure I am doing all the moves correctly for the safest experience.

This gym is no comparison to the Kalamazoo location. There are never any mats, they have 3 total…read more The employees are rude and don't want to be bothered and act like it's an issue to use the amenities. If this was the only location I would have canceled.

I have had my account cancelled for like 3 months now and they just billed me $26. But they didn't…read morebill me last month or the previos one. So when I email them to try and fix it they just send me the list of billing and don't even help.

This club is clean. They have lots of great options for classes, fresh towels, and they generally…read moretake feed back seriously.

Overall nice facilities and staff. You can get many of the features they have elsewhere, but the…read moreracquetball courts and pool are what keep me going there. The main issue I've had is unsanitary behavior.in the men's locker room. Despite all the signs about washing before getting in the hot tub or cold plunge and wearing proper swim attire, guys (particularly under 25 yo crowd) will routinely use the sauna or steam room, and then hop right in the hot tub or cold plunge with nothing but underwear. Even worse, they throw their underwear in the swim suit water extractor. The locker rooms often smell like sewage. I've even been swimming laps only to see a bunch of high school or early college aged males jumping in the pool with only underwear... there were little kids at the pool! I spoke up that time, and they actually were surprised saying they had done it multiple times. Staff has been informed but does not enforce. The response I've received is, "it's above my pay grade." Upper level management and female staff seem to care more about this, but nothing has been done that actually fixes the issue. Apart from this it would be a 4/5 rating overall.

Awesome gym, has everything you could want and more from an exercise/weights standup. Great…read moreenvironment, owners are very kind and welcoming, and a great crowd. I very much enjoyed working out here, and will be back next time I am in town.

A clean, well-ran gym that caters to everyone. Owners are involved in the day-to-day operations and…read moreare passionate about helping their members achieve their fitness goals.

Three locations, once price. I say this intrigued me!…read more The newest location is on Westnedge. Nice clean locker room (ladies side anyway) and a lot more options for cardio equipment. Since this is newer, the workout machines are all newer and more modern. They didn't have 24 hr access yet, however, when we arrived they were just closing. The front desk guy said he was going to be there working out for the next 2 hrs so he didn't mind if we did too. I found that respectful and took up the offer! He could've said "nah, bye" lol Gull rd location is where I signed up for the membership. Aaron, the owner, was very kind and showed us around. Now, will I say he was a little pushy? Yes, yes I would. But he was not rude about it. It just kept cutting deals for us to say yes. Coming from Planet Fitness, this location has older equipment but more the traditional style gym I was looking for. Also, they have a ladies only room, not too much more convincing needed to be done :P The third location is off from W Michigan. If this was the gym I walked into for checking it out, there would be no way I would sign. The equipment is old and torn, very limited cardio machines, and an awkward parking lot. I know that this is close to Western so I can see the appeal to freshman in college students but as an adult, no thanks. I'll pass. I will say, that doesn't stop me from giving them a great review. The customer service has been terrific and being open 24hrs is convenient. Best part, several machines that you may have not used or seen before and it's not so jam packed you have to squeeze your way in to get a good workout.

I reached out to the number listed on Google for assistance with a billing issue. The owner…read moreresponded and told me my bill showed as paid on his end. I explained multiple times that it showed the same on my end, but the payment had never actually been withdrawn from my bank account. He told me that if the issue wasn't resolved by the next day, I should contact him again. When I did, he said he would waive the late fee if I left cash at the gym. However, I couldn't even access the building because my membership had been deactivated due to the billing issue. I reached back out to ask how I was supposed to make the payment, only to be told not to contact him again because I was "reaching out too much." When the only contact number listed for all four locations is the owner's personal number, I'm not sure what customers are expected to do when they need help. I also requested to place my membership on the three-month hold that he had previously told me was available. He instructed me to contact the billing company, but they informed me they don't handle membership holds. That left me with no option but to contact him again. I understand not wanting to receive business calls at all hours, but if that's the only customer support contact provided, customers shouldn't be criticized for using it. The lack of professionalism and customer service has been extremely disappointing. Unfortunately, the issues don't stop there. The gyms themselves are often dirty, and the location closest to me consistently has more machines out of order than machines that are actually working. Considering members pay both a monthly membership fee and an annual equipment maintenance fee, it's frustrating to see so many machines left unusable.