I have sent an email in November to cancel my membership due to his support of Israel, but I was…read morecharged for this month. So I reached out to get a refund. I called got no answer. They call me back and they asked me to text them my name. There was no reason I should've been charged for this month. Not only was the person I was talking to disrespectful, but so unprofessional. He refused to give me my refund. I wish I could give zero stars.

The gym itself is fine, although a lot of equipment is old and run-down. But the owner is a wack jobread more

I recently joined this gym and like it. It was one of the few regular gym that now exists. Most are…read morenow CrossFit, circuit training or some type of boutique gym. So this is a great gym to work out in on a regular basis. The equipment is a bit outdated but it all works and serves the purpose. However, this week I received an email from the gym with threw me- it's an email promoting a church service stating "It will be a Christian faith based message taught out of the Bible". I was not aware this was what appears to be a " faith based " gym. I signed a year contract so now I need to see how I can exit my membership as this is not what I had signed up for. But if this fits your lifestyle, then this gym will be a great fit for you , ** update - I spoke with the gym and I was assured it was not faith based . ** For more clarity I would suggest you contact the gym directly.

I joined this gym 3 years back and it was cool even when Joe took over. Not too busy and a good…read morelocation with all the basic equipment. But after a couple months of the new ownership, Joe just became erratic. I have no issue with his religious stance but honestly I don't think bible verses and crosses belong in the gym. It makes people who aren't of that faith feel excluded and uncomfortable. Also, the crosses are made out of duct tape fyi. Plus his Instagram videos are so off putting. Lots of swearing and drinking, you really get a good glimpse of what this guy is like. He even went so far to stroke his ego to try and make a movie about himself. He could have definitely used that money instead to purchase new equipment for the gym. The poor gym has outdated equipment from the early 2000's, but don't fret he also installed a boxing arcade game that's not even plugged in and has no business being in a gym. The seats on some of the equipment are completely ripped through and he just put duct tape over it like a bandaid. He gets super defensive of anyone that makes complaints to the point where he's just trying to come off intimidating. The bathrooms are so sick. They are RARELY cleaned and always lacking products (toilet paper, soap, toilet seat covers). The smell is so unbearable and the trash is never taken out. I eventually had to cancel my membership, but he makes it near impossible. You can only cancel it through him and he will make sure not to return your calls, texts, or emails and by the time he does he'll make you pay for one more additional month before "cancelling". I suggest for anyone trying to cancel, once he "allows " you to cancel, make sure to call your card company and have the payments stopped from being charged. Because what he is notoriously known for is continuing to charge ex-members since he never gets rid of your card information. This business isn't even BBB verified because they don't respond to complaints. He also has people writing fake reviews on yelp with 5 stars and coincidentally there's no detailed information about the gym lol. I eventually left because this place was stressing me out and I couldn't continue coming to a gym where I felt unwanted and under appreciated. Also, this gym used to cost $50 a month and recently when I looked at the new prices I COULD NOT believe that it is now $100 per month. And for what? Outdated equipment, a lack of proper cleaning practices, and the trauma from having to deal with Joe's shady business practices.

For all the reasons, I knew I needed to start strength training but never lifted a weight in my…read morelife. I always preferred activities like hiking, biking and yoga. I had concerns about form, injuries, felt self-conscious, intimidated...all of it. Then I found Samera. In the time I've been working with Samera, I've learned so much about strength training, feel confident to continue a practice on my own, learned how to nourish my body to support my practice, am stronger than I've ever been, and I've lost 40 pounds! (For reference, I'm 60 years of age.) All the while, Samera has been encouraging and supportive, notices improvements, celebrates advancements, and always with the deepest sincerity. Your wins are her wins. If you're looking for someone who is as invested in your success as you are, Samera is your person. Do not hesitate, you won't regret it.

Working with Samera for nearly a year has been an incredibly rewarding experience. I initially…read moresought her guidance to build muscle, motivated by witnessing family members lose muscle mass and mobility as they aged. I wanted to take proactive steps to combat this trend. Over the course of our time together, I've not only lost 35 pounds but have also gained muscle and improved muscle tone. While I've shed inches, the boost in confidence I've gained is truly transformative. What sets Samera apart, beyond her delightful personality, is her ability to make fitness accessible and enjoyable. She has helped me embrace a lifestyle change rather than viewing fitness as a temporary fix or a chore. By integrating my fitness goals into my daily life, I find the process far more manageable and fulfilling. This investment in myself has been the best decision I've made, and I know it will have lasting benefits for years to come.

Don't even know where to start: Melanie is AMAZING! She cares about her clients, gets to know you,…read moreshe recognizes where your limits lie and pushes you past them! But leaves you feeling empowered afterwards, rather than defeated. She is patient, very knowledgeable and competent and does so much more than just train you: she EMPOWERS, lifts you up and makes you feel home again in your body. She helped me recover from two injuries and increased my mobility and strength significantly. I feel like I am 30 again! I would recommend her to any woman who wants to feel stronger, healthier and more capable!

I started one on one training with Mel in October of this year after a year of hiatus. I got…read moreinjured to my right shoulder the year prior, so working out can be quite challenging due to limited mobility and pain. Mel did an assessment on all of my movements prior to creating her program to figure out what my limitations are. I really appreciate that because it lets me know that my program will be designed specifically for me. Once we started the workouts, let me tell you it will not be easy but that is the fun part of it. You will get challenged but Mel is also very knowledgeable about how to modify a workout if you are having a hard time with it. I cannot wait to see what Mel and I will accomplished but I'm already getting stronger and my shoulder has been improving as well. I totally recommend Melanie as a trainer.

This gym has been a life saver to my injuries I've been battling since 08. I've only been attending…read moremaybe a month and already I feel better and my results have sky rocketed. I've gotten to a 260lb bench press and 400lb dead lift. I played 4 years of highs school football and didn't receive the proper techniques of lifting that Andrew has applied to my work outs. If you are looking for a trainer that is patient and doesn't try to break you down but instead builds your foundation up with technically sound fundamentals than Andrew is your man.

First and foremost, this is NOT a CrossFit gym. This gym combines olympic weightlifting and…read morekettlebell strength training with intense athletic conditioning. And when I say intense, I mean the kind of intensity that makes you sweat tears and see unicorns. There is no AC, no TVs, no mirrors. You're not going to find any treadmills, stair-climbers or recumbent bikes here because those machines are too easy. That's why I made the move from the commercial gym (24 Hour Fitness) that has been my home base for years; I needed something to push me beyond my limits because I wasn't doing it on my own. Andrew (Moose), the head trainer, does exactly that with everyone no matter what their various limits are. I have only been in for about three weeks and my cardiovascular conditioning has improved dramatically. He is quickly turning me from a normal, beer bellied, bicep curling bro to a shredded, homicidal gym predator. The monthly rate ($105 w/ a 12 month commitment) is a bit more than what I've been paying at 24 Hour, but the unlimited hands on training is entirely worth it. I can't say this gym is for everyone because it's not, but anyone with a serious desire to push their limits to achieve their fitness goals should definitely check them out.

Honestly, if you are considering taking a class here, sign up right now! I have tried going to the…read moregym by myself and with friends countless times, and I have tried a few classes elsewhere, but nothing has compared to the experience of Power Pack. Brandon and Sofia, the husband/wife team that own the gym, are the people who made me fall in love with working out. I was totally out of shape when I started with them, but I never felt embarrassed of where I was at, or like I wouldn't be able to participate. The classes are FUN. The energy is high and it always feels like you get the benefit of the group without any weird competitiveness. I tend to take boxing and barre. Boxing is a newer endeavor for men but one class got me hooked the point that I went and bought my own gloves! Barre is a shockingly hard workout, and great for when you want to feel your muscles shake (and struggle to walk the next day). Seriously, take a class. There's no wrong choice. Even if you have injuries, disabilities, etc. they are fantastic at modifying exercises and keeping you participating and working up a sweat all class!

This is my favorite stop to start my day every morning! I've been addicted to the barre classes…read morewith my favorite teachers being Rachel and Sofia. I also like taking the strength and lifting classes too. It's a great community of people which brings me back to come to renew my membership every six months. I recommend taking advantage of their specials - especially their Black Friday special!

Great gym with all the technical equipment. Definitely recommend, Kai was super friendly and…read morehelpful.

"Good things come in small packages" is how I would describe this gym. It's not a big gym, but the…read moreequipment is amazing, and the members are super nice. Not to mention the owner himself (Mike) is an awesome guy. Great gym operated by great people.

Adj: Good and Getting to Great, gratefully…read more Gym's been improving, nooks and crannies could still use more deep cleaning once a year at least, but the ledges are not so dusty anymore. I know those window sills, etc. are very hard to keep up as dust just descend and cake on pretty quickly, but I appreciate the efforts to keep those ledges at least partially clean. Staff remain cheerful and welcoming, and many of them are doing a lot more cleaning, dusting, emptying trash cans, refilling paper towels, sprays, and wipes, and some of them vacuum. It's all getting better and it seems more and more people are coming to this location, so the cleaning will need to be kept up. The swimming pool certainly is a big draw, people want to do their lap swimming and with no pool at the Pocket location, the Greenhaven branch becomes the default for this area, so I'm noticing more new members. Women's locker room look better now, no more overfilling feminine products disposal bins. Sometimes the floor is still wet, so maybe more mopping up every couple of hours or for a staff to check or even just leave a mop for members to mop up the wet floor is a good idea so people don't slip and fall, especially since this location has a lot more senior gym members who have been coming to this location back from when it was Greenhaven Racquet Club. Anyhow, sometimes the women's locker room is TOO cold, the AC is turned WAY high, and other times it's like completely off and stuffy, so maybe moderate that. Finally, lately the women's sauna was down, and it was fixed within a few days so that was good. Hope this gym branch will continue to improve as it is a pretty nice community here, the staff are friendlier here.

Cleaning and general maintenance of the facility has improved. Basketball courts / exercise room in…read morethe back could still use a new door (currently without one), and I'm not sure if all the new lights have been installed in there, but it does seem brighter. Antonio the new manager has beefed up the upkeep of the gym overall. Sometimes the men's locker room could use some more periodic mopping of the floors for safety as well as cleanliness, but this location is still the cleanest one south of downtown and closest clean one to us. Staff are friendly and helpful, especially Ajay and Connor. They are taking on much more janitorial duties than we've seen staff at other locations doing so. Notably, Ajay and Jasmine we've seen clean quite a lot, as well as the older gentleman who's a new staff (have not gotten his name yet), my wife saw him vacuum late one evening this week, and Antonio himself sets an example. We appreciate his leadership to set the bar higher. The gym is older, but MOST of the staff are doing their best at keeping the gym in good shape, some staff do less though, I won't name names. Members do pay attention... But all in all, staff are all available and helpful.

I wanted to try Pilates for the first time and came in for the 6 AM class! I was greeted by the…read moreinstructor who was so incredibly kind to help me gather materials (I wouldn't have known anything by name so this was so helpful!). The class was incredible, Katia led everyone with such great enthusiasm, encouragement, and even gave modifications for the fatigued and out of balance (that would be me). I appreciate all the help I was given and had such a fun time despite feeling a little sick from a bit of over-exertion. 10/10 I would recommend! Don't forget your hair ties or water bottle ~ thanks again Katia for your kindness and upbeat attitude to guide this class!

So, I heard you want to be a baddie with a FATTIE?! You are def at the right place. The energy of…read morethis studio is best described as electric and reviving. I've cried here, laughed here, found myself here and more. This studio is exactly what you need in 2026 so why not start now? Your future self will thank you. P. S. CHRISTIAN is literally heaven sent - she's an angel for making Pilates affordable for ALL and accommodating everyone! Literally, this place has good f*cking energy only

I have been at the Vault for a full year and absolutely love it! There is a class for everyone and…read moreevery schedule. If classes aren't your thing there is 24/7 access to the open gym. The gym is amazing! Clean, variety of weights and equipment along with brand new Nordic track treadmills. The best part of all is the community! Su is such an amazing coach. The perfect amount of laughter, leadership, encouragement, and push to be your best. I've not only worked out consistently but started running again and joined Hyrox and DEKA events all with Su's support. It's the best here! And I absolutely love the women and friendships I have built!

I've been a member at The Vault Fitness for almost 2 years now, and I can honestly say it's one of…read morethe best decisions I've ever made for myself. From day one, it never felt intimidating - it felt like home. Coach Su has created something really special here. This isn't just a gym, it's a safe space for women to show up as they are, grow stronger, and support one another. She has the perfect balance of being incredibly supportive while also pushing you to be your best. She sees your potential even on the days you don't, and that kind of coaching is rare. The community is everything. The women here are uplifting, motivating, and genuinely root for each other. Whether you're just starting your fitness journey or looking to level up, you'll never feel alone. There's no judgment.. just encouragement, accountability, and a whole lot of strength being built together. If you're a woman looking for a gym where you can feel comfortable, challenged, and supported all at once, The Vault Fitness is it. I'm so grateful to be a part of this community and highly recommend it to anyone thinking about joining.