I came to Planet Fitness to work out and mind my own business, but instead I felt constantly…read moremonitored and judged. I also noticed that many of the younger employees spend most of their time on their phones and fail to provide customers with proper attention or service. Professionalism and customer service seem to be completely absent. Instead of interacting with members, employees appear more interested in chatting among themselves, sitting at the computer, and socializing. Thank you, Alfred Anthony Dessert III. Perhaps management, including Lisa Garcia, should have a serious discussion about customer service standards--or perhaps these concerns will simply be brushed aside as usual. Employees are here to work, not to judge members based on how they present themselves. Every member deserves to be treated with dignity and respect, regardless of appearance. Planet Fitness advertises itself as a "Judgment Free Zone," but my experience felt more like a "Judgment Zone." Management should seriously review its training practices and standards. HR should conduct a thorough investigation into employee professionalism, customer service, and how members are treated. Leadership should focus less on socializing and more on creating an environment where members feel welcomed and respected. Shame on you, Planet Fitness. Members deserve empathy, professionalism, and a truly judgment-free atmosphere--not to feel watched, judged, or dismissed while trying to improve their health.

Their website says that they are open and staffed 24 seven. This is a lie. I'm at the gym right…read morenow, which is at 6:09 PM on December 24, and they are closed. They are also closed tomorrow, on Christmas Day. https://www.planetfitness.com/gyms/new-braunfels-tx/#clubInfo I have a membership here, and I should be able to come any day of the week at any time of the day.

Just started here - love it. After getting ripped off my another local gym (Hixon) - this place is…read morenot only priced right - but huge! Tons of equipment / spaced out nicely. Highly recommended

Best gym I know it's my number 1 It's like my home…read more Rules are very simple don't be a jerk very simple

We love Hixon Fitness & Athletics. We pay for the private gym access, and it has absolutely been…read moreworth it. Having a clean, private place to work out without the crowds makes a huge difference. It gives you the space to focus, stay consistent, and actually enjoy being there. What makes it even better is the hometown local feel. This gym has helped me gain strength, lose weight, and build confidence, and the atmosphere is supportive and motivating. The equipment is excellent, the facility is well-kept, and it feels like a place that truly cares about its members. Proud to support a local New Braunfels gym that offers something different and does it right. Keep up the great work Jake!

I was tired of all the gyms I've tried. All the struggling to find parking and waiting for all the…read moreequipment and machines to open up. And then I found Hixon Fitness that was near my house. And 24 hours too!!! I then called to get a walk through and tour and loved what this business had to offer. Parking is vast since it's in a shopping center. They have military discount for their members. Like I stated before 24 hour access. Great customer service along with great and helpful staff. The cleanliness of the gym is great! Not to mention the bathrooms are equipped with showers and other accessories for its members. The gym has mostly everything needed, from weights, dumbbells, cable machines, bands, and other workout accessories. You definitely notice that Hixon cares for its customers and equipment. This is why I've chose this gym and why I keep coming back.

Super nice gym and definitely something different than the other big box gyms that are out there…read more This place has a lot of adult sports covered as well as different sports leagues for kids love that this is in the community and something that the kids can grow up with the gym has all the right workout equipment and never gets too packed as big as this place is good to say that it's a nice hidden gym in New Braunfels and it's also a great place to park during October fest!

Nice, clean community recreation center. (Although the name lacks originality.) A few of the…read moremachines have rust, and I don't trust them. The staff are really friendly and responsive to guests' concerns. I feel safe going there any time of day.

This location has closed. I'm really not surprised because of their persistent hounding and…read moreharassment by their staff to coach you into joining. Naturally my family went somewhere else after repeated calls they just didn't get it.

Just joined this gym a week ago after having a two week pass prior to moving here to New Braunfels…read more Since day one the customer service by all the employees was set very high. I took advantage of the complimentary pt session with Anthony Durand and was able to get a inbody (body fat test) done prior to the tough but great workout he put me through. I have to shout out Sarah, Alex, and Christy for just being very interactive and helpful. Makes the gym easier to go to when you know genuine people work their

One of the only places I will go for classes & training. For only $35 a month I can attend every…read moresingle class I want, ranging from 5am to 730pm! The trainers there are awesome & specialize in health issues & any major injuries. They were able to work with my back problems and now I'm stronger than ever. I also think it's fantastic that they have free childcare. There's always a movie running along with tons of toys plus you're 20 feet away! I will never go back to paying $100+ at a gym for classes!

From the owner: Personal Training Group Exercise Classes…read more Weight Room On staff Nutrition Specialist Family Friendly

Manager Chris was awesome and helped us with exactly what we needed. Such a welcome change from…read morewhen we visited a year ago and found no help with what we needed. So happy with Chris and our experience so far!

This was a nice gym with a lot of options. I typically workout at the one on Boerne. This one is 3x…read morethe size and has a solid about of options for free weights, cables, machines, multiple core and variable weight machines for rowing, multiple options for destroy legs. Wide open area for cardio or hybrid training.

Allison is absolutely an amazing trainer! I trained with Allison for 8 weeks online and I lost 11…read moreinches on my stomach, 7 inches in my thighs, and more inches everywhere totalling up to 59.5 inches in 8 weeks! If you need an online trainer I would NOT hesitate to hire her! She is hands down amazing! She responds very quickly and gives advice everyday!

Great place to workout it can be a lot when you first info with the information but after you get…read moreset up it a great workout, working everything in your body. It is a little pricey to set yup in my opinion but the mthly are average compared to others around it. I love my first workout I was a little sweaty and felt it everywhere. The environment is so up bringing and filled with so many helpful people. They do have a place where kids can be while you workout.

Love the inclusive and powerful atmosphere of this gym! Surrounded by STRONG ladies makes all the…read moredifference. Every single coach is FANTASTIC and very motivating!

Get stretched and gain mobility, flexibility and LONG LIFE! A fantastic and much-needed addition to…read moreour community! Thanks to Aubrey my lower back feels wonderful again!!! Today was an introduction session and I felt the movements and stretching were safely performed. The MAPS intro was a neat eye opener! Ready to come back for a second session soon! Very clean, smells wonderful, professional and knowledgeable staff.

The staff are friendly and the stretch is good. Location is clean and comfortable…read more That being said this is a subscription model with limited staffing and limited availability. Unless you have lots of free time during the day, finding an available appointment time can be challenging. Credits (4 per month) are use them or lose them. Like other reviews have said, this is a good way to throw away around $300 a month as you're at the mercy of their staffing or lack thereof. I'd prefer a model where you can buy credits and use them at your leisure. Cannot recommend based on current business practices.