Customer service needs a lot of work. Do not expect that they care about member experiences.read more

This gym is more interested in selling classes in addition to the membership. You don't have to…read morejoin the classes, but the problem is when the classes take up all the usable space and members are left with little to none. For example, youth swim lessons and water aerobics take up the entire pool area on Saturdays, making it impossible if you would like to swim laps. "Alpha" fitness classes have two areas that take up a significant portion of the upstairs gym, and they run classes constantly. On top of all this, the equipment that is left for members to use (i.e. benches and machines) are old and falling apart. I personally had a pin slip from an adjustable bench when I had it set to incline for bench press. I fell back with it and chipped my tooth. For the money you pay and for the money they add for extra classes and "events", they should really have better stuff for the general membership. It presents as though little regard is given to the overall members.

Gym is a great affordable option. only problem is the entire time I have had a membership here 1/4…read morestair masters have been broken. I assume it just won't be fixed. Well now 2/4 are broken and it's nearly impossible to get a turn at all during the evenings. It's really disappointing because that is the main machine that I use, as do a lot of other people. I would love to see these be fixed at some point and not just left untouched. It's unfortunate you have to wait sometimes hours for these machines and sometimes don't even get the chance to use it at all:(

I spent 20 years at Life Time Fitness paying for amenities that I never used such as the pools. My…read morewife & I have now been at Lenexa Rec Center for a year now. The price was right for our needs. I mainly use the sit down bikes due to back issues. I just wish there were more of them and they would keep the TVs working.

I've been a Genesis member for about 3.5 years, and unfortunately, the Ridgeview location in Olathe…read morehas been a consistent disappointment. The only reason I've maintained my membership is because I'm a tennis player and regularly use other Genesis locations like 110th and Merriam. Ridgeview, however, is closest to my home, so I still visit in the mornings - and nearly every visit highlights ongoing issues that have never been resolved. To be fair, the staff is actually one of the bright spots. Most of them are attentive, friendly, and genuinely seem to care about members. The few who were not up to par are no longer there. This makes the situation even more frustrating, because the front-line staff is doing their part, but the overall facility conditions don't reflect their effort. Cleanliness is a major problem. The locker rooms, showers, and steam room are consistently dirty. I've personally seen trash, hair, and even toilet paper scattered across the steam room surfaces. The showers are regularly filthy, and the hot tub is frequently in unacceptable condition - cloudy, green, and foul-smelling. On one occasion, I tested the water myself and found zero chlorine or proper chemical balance, which is frankly unacceptable for a facility that markets itself as "luxury." Even basic amenities like towels are an issue. They are often stained, worn out, and sometimes visibly tattered - not what you expect from a premium-priced club. Equipment is another major problem. On any given day, it feels like only about 60% of the machines are actually functional. Broken cardio equipment, damaged weight machines, and even unsafe conditions - like equipment missing seats but still left on the floor for use - are common. It's not just inconvenient, it's dangerous. What's most frustrating is the lack of response or accountability from leadership. I've emailed staff, spoken with management, and even reached out higher up - and nothing changes. My most recent email detailing the condition of the steam room didn't even receive a response. There was recently a promise posted throughout the gym that new equipment would be installed by the end of Fall 2025. Those signs quietly disappeared in early January, and now the explanation is that they are "waiting on new flooring." This has reportedly been the excuse for years, and at this point it's hard to take seriously. This location is marketed as a premier Genesis club, but it falls well below the standard of other gyms in the Kansas City area. Even other Genesis locations, like the 135th Street club, are significantly better maintained and updated. At the end of the day, you're paying a premium price for what should be a high-end experience - and this location simply does not deliver. If you're considering a gym in the area, I would strongly recommend looking elsewhere. Lifetime Fitness, while more expensive, at least delivers on cleanliness, maintenance, and overall quality.

Think Twice! I can…read moreonly speak from my perspective, not that matters to the management of this money grab operation. I was pressured into "discount--soon to expire pricing" for ill-conceived amenities I told them I did not need. -my bad for agreeing. Shortly after joining, equipment I needed was often broken and left as such for as long as I had been going. The AC broke and a lousy work around was put in that did not address the over heating problem. I often had to go hunting for towels, and nearly no one was cleaning their nasty sweat of of the equipment after use. I stopped going and asked to be let out due to these reasons, but of course all I got was "sorry it's policy that you have to pay an absorbent cancellation fee totaling the same the same amount as if I kept the contract. I'm not sure management has their customer in mind. I saw no one using their so called amenities, not once, I wonder why??? Perhaps it is because it is a f façade, designed to lure in customers and trick them into over paying for service. When my contract was coming to an end, they wouldn't even let me put in early notice to cancel at the end of term. No, I had to wait until a very specific day to give 30-days notice to avoids paying for extra months. Then when I called up there I was promised over the phone I would have the extra month waved, which of course was an empty promise just like everything else this place claims to offer. There are much better options out there. I encourage you to seek them out.

Great staff Good array of equipment and amenities membership fee is extremely reasonableread more

How can i describe 24/7 Workout Anytime? Great. Awesome. Fabulous. Home away from home.read more

Crunch fitness is a good gym that most likely has everything you need to reach your fitness goals…read more Especially for the price. It's very affordable when comparing other gyms of their size. The reason for 4 stars out of 5 is that the parking lot can get very crowded and they only have one set of water fountains. During peak hours you will likely have to weave around cars that park in non-designated parking spots and you will have to park over near the old Joanns fabric store building. They do have an overflow lot just west of the building and recognize that it's a problem but that area fills up too. I still feel for what you are paying for that it's not inconvenient enough to look elsewhere. Equipment is never broken. It is clean, new and gets the job done.

Find a better gym. There's a reason it's cheap…read more It's always filthy, locker rooms smell of weed and piss. Count yourself lucky if there's soap and paper towels in the bathroom. Toilets are always clogged. Parking is a disaster. Workers are scammers at best when it comes to membership agreements.

I love Element Fitness! Been coming here for almost a year now. It feels like a miniature Lifetime…read moreFitness to me - there's a little cafe that offers free coffee & protein shakes, 2 separate studios to do your own private workout if you want but they also offer tons of classes, the locker rooms are really nice and include showers and a dry sauna, and the main gym area has a track plus TONS of workout equipment. It is stocked full of stuff for you to be able to do so many different types of workouts! The staff is super friendly. They make you feel right at home. I love this gym!

My husband and I have belonged to this gym for about a year now and couldn't be happier. They have…read morea really nice balance of weight sections, cardio machines, open spaces for HIIT workouts, and classes. The people who go to this gym make it a relaxed and positive atmosphere with individuals from lots of different walks of life. The locker room is clean, updated, and the sauna is a nice perk.

My previous CP review for West OP (135th and Antioch) was posted a few weeks ago, but I figured I…read morewould leave a review for the 87th street location. Up until 3 weeks ago, I was not going to renew my CP membership. I just was not getting what I needed exercise wise. I also found the instructors were too by the book and I just didn't feel like I belonged. However, after returning back to the 87th Street location changed my mind. Why? Inclusion and Respect: 9.5/10 I signed up for a 9a cardio sculpt class with Sandy. Upon entering, she greeted me so warmly! I was so surprised, but it was such a nice surprise. I instantly felt welcomed and the group I worked out with were personable and a lot of fun! Feel The Burn: 10/10 OMG Sandy is not afraid to go heavier on the tension and warms you up in no time! I instantly felt my muscles activating. The playlist was also fire! It was easy to stay engaged and motivated during her class! Staff Responsiveness: 9.5/10 Sandy is great about giving you feedback while pushing you to the max. She also checks in often with the class to make sure we are good. Her energy is unmatched! Also, emailing the staff here is great! They are pretty quick to respond and they are open to feedback! Class Availability: 8/10 Sandy and Callan are popular instructors, and they often have waitlists for their 1.5 and 2 classes. If you work full-time and have other scheduling obligations, you are going to be waitlisted. Your best bet is to schedule in advance if you can. Hopefully, they hire more instructors to teach the types of classes these two ladies do for more availability! Proof is in the Pudding: 9.5/10 I have been coming to CP consistently since last month and I am already seeing results! If you are looking to tone and sculpt, coming at least 4-5 days a week is your best bet. I started out coming twice a week, but increased to five. Do what you are comfortable with. I also recommend speaking with the class instructor for tips. Health is $$: No rating for this one - more of an opinion, but the unlimited CP membership is pretty pricey, especially when comparing other studios in the metro. It is a privilege to be able to pay for an expensive membership. I acknowledge that. This location offers perks - points and referral bonuses. A single class is $35 and if you like it well enough, it can add up quickly. Do your research into what you want out of Pilates and research various studios around the area. Staff Diversity: 8/10 Rebecca R. is a Black instructor who works at this and the OP West location. I am so happy to see and would love to see more instructors of color. Shoutout to Sandy for making me feel so welcome. It is hard to find a studio that is inclusive of Black and brown individuals. Overall: 9/10 This location is legit. The instructors are top notch: (Callan, Sandy, and Adrienne) It is always clean and the music is always good! I am happy I didn't stop my membership and I am beyond elated that I found Sandy!

Great instructors and amazing results! I have been in an unlimited membership for years now and…read morehave seen a tremendous improvement in mobility & core strength.