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    StretchLab

    4.0 (3 reviews)
    Open 7:00 am - 7:00 pm

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    3 years ago

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    19 days ago

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    Customer Support S.

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    2 years ago

    took my family in to try 25 min stretch and it was great. nice professional staff and felt great after.

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    Ask the Community - StretchLab

    Orangetheory Fitness

    Orangetheory Fitness

    3.9(19 reviews)
    4.3 mi

    I'm currently a new member at Orangetheory Fitness on MacArthur in OKC. The workouts are fun and…read morecoaches are great. My issue is with management's billing integrity. After completing the "free" first time workout studio manager Dennice offered me a discounted rate for healthcare professionals -- the low rate was the deciding factor in joining that day. Four days later, I was told the rate "didn't exist" and would not be honored. After escalating to the regional manager Andre, I was promised a $50 credit on my first month as a resolution.The credit was never applied. I've reached out to Dennice to correct the charge, and it remains unresolved. Being promised one rate, then charged another, and not receiving an agreed-upon adjustment is unacceptable. At this point I cannot recommend this studio.

    Overall the coaches were amazing! However I feel like they don't fully explain how cancellation…read moreworks at all and what agreement you are signing! so it all comes to a surprise when I try to cancel. They make it impossible to cancel. Denise is just a horrible person with bad customer service! This is what she did: I notified that I wanted to cancel exactly 30 days in advance verbally! I spoke to her she said that I needed to come to sign paperwork in order to cancel my membership. I told her I could not go in that day because I was working. I told her I would go in a few days later to sign that paperwork. I go in several days later to "sign paperwork" for her to txt me the cancellation form that I had to do online anyway!!! Why couldn't she just send me that txt when we first spoke instead of having me go in there. Please make it make sense! All I had to do was fill out a cancellation request via txt!!??? Then she proceeds to tell me that since I didn't give that cancellation notice 30 days my membership wouldn't end until two months! I was so mad but I let it go! I then had a doctors appt where I had an X-ray done that showed I had a tear on my knee. I then told Denise hey I can't come in anymore so I really need to cancel that membership earlier since I have a tear and cannot work out. she then proceeds to tell me that I need a doctors note in order to cancel earlier. Got that doctors note and she tells me I need to go in person to give her that note which I did. Mind you, I work so it's really hard for me to be going in at that time. She then proceeds to tell me that she cannot accept that letter from the Dr because it does not have a length of time. So I ask her if that's all I need, a length of time she says yes. I then called back and spoke to Andre because something just didn't sit right with me. Please note Andre was very nice. I explain everything and He proceeds to explain that he will do this exception and cancel my membership earlier. And he explains to me that my doctors note was missing a signature from the doctor as well as their cancellation policies. So why did Denise not tell me that from the very beginning!? Was she going to tell me after I turned that second letter? Oh and she also tells me there is an agreement that I signed that is for 12 months! So careful people when signing up because if something happens with your health you cannot cancel if you are within that 12 month contract and you could only pause your membership unless your injury lasts more than your 12 month contract then you need a doctors note. That is what they failed to let me know when I fist signed up. Shady business practices! Please know what you are signing for and that was my mistake.

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    StretchLab - fitness - Updated June 2026

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