I am a frequent customer at Rainey's. I was in the other day and the lady who checks you in is…read morealways on the phone, well she's on the phone talking about dogs this time, she couldn't even talk time out to tell me thank you for your business or thank you for putting money on my pay check. I just found this a little rood. Rainey's is still by far the cheapest price for mechanical work that I know of. My grandpa delt with them, so I guess I'll carry on.

Friendly hometown service, by ASE certified mechanics!…read more I'm a local in our small town of Lenoir, and recently my breaks started squealing like they were bad. We recently purchased the vehicle used, so was unaware of the condition on the break pads. I scheduled an appointment with Rainey's automotive and dropped off the vehicle the next day. Promptly, the mechanic personally called me, and told me that my breaks were not bad, they were about 1/2 life left, but the rotors looked like they had surface damage from being too hot. He resurfaced the rotors, and it took care of the problem. The mechanic could have lied, and told me the breaks were bad, and made more money, but was honest. Honesty and integrity go a long way in my book. I will be back! It's great to have a mechanic that you can trust! It's one of the advantages of our small town :). Definitely an asset to Lenoir! Thanks guys for a job well done!

I cane in needing inspection sticker and u had a screw stuck in one of my tires. They got to me…read moreimmediately. Professional staff, clean waiting room. Everyone was nice, super fast service I was in and out with in 30 minutes. We have used them in the past for inspection and have always been fast, and friendly. Thank you to the staff at MR.TIRE we appreciate you!

Went in for new tires & alignment and asked for brake inspection. Receptionist efficiently got me…read moreset up and so far so good. When picking up the vehicle, there was dirt & grease over the bill, the alignment results were not covered & no mention of the brake inspection. The vehicle never pulled to the right until after their "alignment". After turning around and taking it back, they worked on it again and a technician it for a test ride. while it was getting later and later, the test ride employee decided to run personal errands and was gone for 30 minutes and came back with his groceries. I was then told the car still pulled to the right and was suggested to try another Mr. Tire. The errand running technician left grease on the car and rags in the seat and forgot to give me my keys.

As a customer service-oriented person, I try to see the positive side of everything, but also know…read moreif you don't service your customer, someone else will . It stands to reason, people sometimes have an off day; however, with the most recent experience(s) I've had, with the lack of service at the Lenoir Walmart Auto Service Center, I'm very frustrated with the staff. I purchased my tires at this location and have them rotated (free of charge) every time they need it. I was having my oil changed here also until recently. My main reason for this posting is to advise others if you are looking for complete and competent, customer service, you may want to look elsewhere. When I inquired on how they handle their service appointments, it's first come, first serve. So, when walking in to get service, you're looking at a minimum wait time of 1-1/2 to 2 hours before they even begin service. I understand service takes time, but there seems to be a shortage of staff, lack of concern for the customer and things just do NOT flow smoothly. I have witnessed (on multiple occasions) a male associate taking personal phone calls while in the midst of consumers waiting for help. I originally chose Walmart because some of the independent locally owned shops have limited operating hours that do not fit my lifestyle. Since Walmart, has varying hours I thought this would be more convenient for me. However, after the most recent experiences, I'll find a way to maintain my vehicle from the independent service centers.

I went to get a battery installed on 1-29'22. I was told it would be an hour and 2 and a half hours…read morelater they still has not touched it. They evidently either forgot or just did not care. I just left. The Lenoir Walmart auto service will never get any business from my family again.

Jacquelin is fantastic! Helped us out and even called a competitor when they couldn't help! We…read morebought a new tire and will be back soon for any other needs.

I made an appointment to have new tires put on my truck over the phone. I was told over the phone…read morethat my total would be 855 out the door. When someone tells me that to me that means after ALL charges that's the total, but when they told me the total it was 905. When i told them the quote over the phone they said that didn't include mounting balancing and tax. I have had a a lot of tires put in before and all other dealers tell you the installed price. So why would a company try to scam an extra 50 bucks from you just to get a bad review? While I was there they tried to convince an old lady that she needed a brake line fluid flus. Who the hell has ever even heard of that. Then the guy who is putting on my tires just leaves the shop right in the middle of the job on his little e bike and leaves me waiting there while he is off doing who knows what. WTF who does that? They told me my appointment was at 11 and finally after two hours I get to leave. If that's the shady way they do business than that was my last set of tires at Mavis. Do yourself a favor and go to Alray. Every time they tell me a price on tires that's what I pay. I'm pretty sure that's what people expect, you know doing what you say your going to do. Who would have thought that.

we were visiting relatives in Lenoir and upon leaving noticed low pressure in a rear tire , we were…read morelooking for a tire service place and came upon White's Tire Center (they had not even opened yet), but it turns out one of the owners and a manager were inside ,so we asked about help , they took a look , said they could repair it ,open a bay and repaired the tire at no charge . If you have a tire problem these are the people to see .

Call to ask a question about a car sitting in their lot they didn't care to answer any questions…read moreabout it. Just said did it have a for sale sign i said i didn't see one i drove by and he said "there you go" and hanged up on me not a way to run a business.