I recently brought my vehicle in for a routine oil change and inspection around 3 PM. At the time of service, my vehicle had no warning lights or known issues. Approximately two and a half hours later, my check engine light came on. I returned to the shop the same day, and they scanned the code, which came back as P0430 (catalyst system efficiency below threshold). What is concerning is not just the timing, but the response I received. I was told it was "just a coincidence," and no further effort was made to inspect the vehicle. Given that this issue appeared immediately after service, I expected at minimum a basic check of components that may have been accessed or affected during the inspection, such as oxygen sensor connections or anything near the exhaust system. Instead, the concern was dismissed without any attempt to rule out whether something may have been inadvertently disturbed during service. As a customer, that lack of follow-through is frustrating and does not reflect thorough or responsible service. Additionally, my overall experience raised concerns about professionalism and honesty. During check-in, I was told that I would need new wiper blades in order for my vehicle to pass inspection. I was initially quoted $14.99 for the blades, but then the associate realized the correct length I needed was actually priced at $20. I was told he would still honor the $14.99 price, but that the receipt would show the 24-inch blades at the higher price. Being told one thing while knowingly documenting something different is concerning. Given that this kind of falsehood occurred, it raises questions about what else may not have been handled correctly during my service, including whether the correct oil was used or if something else may have been impacted. During check-in, I was also encouraged to leave a five-star review due to the number of one-star reviews the business has received. A specific complaint was even mentioned about the business not having a working phone. However, a phone number is printed on receipts, which would reasonably lead customers to believe they can contact the business by phone. That disconnect is misleading. While waiting for my vehicle, I observed staff engaging in unprofessional behavior, including using profanity and focusing more on social interactions than customer service. After paying $163, even with a $25 off coupon, I am now in a position where I still have to consult with a reputable mechanic to resolve an issue that was not present when I brought my vehicle in, and clearly was not present when the business passed the vehicle for a state inspection. I understand that the mechanical issue may ultimately be unrelated. However, the timing alone warranted a closer look, and I should not have had to push for that level of care. Combined with the lack of professionalism and questionable business practices, this experience has left me needing to seek a second opinion elsewhere, something that could have been avoided with more thorough service and accountability. read more

I've been coming here for years, getting oil changes and state inspections. They are consistently friendly, quick, and fairly priced. I will admit that the claim to 10 minute oil changes seems dubious but you can pretty consistently get out in under 20 minutes unless they're busy. Inspections can be slow because they only use one of three lanes for that, so you can have a line of cars waiting for inspections with two empty bays. The customer lounge is minimal, but at least there's chairs and air conditioning, and really you're not here long anyways. I've never had issues with them trying to do shady upselling like some places (air filters/wipers/etc without even checking.) All around quick and professional service and a good choice. read more

See all

Ended up not getting the oil changed. The greeter was taking pictures of my information on a personal cell to text to another person. One employee with a mouth full of sonic burger wanted me to put my registration on the dash. Then I waited 29 minutes with only one car ahead of me. That wasn't the problem. Not one employee was working. They were all standing around, on cell phones. I decided to leave. On the way out one employee kept yelling "Yo" whistling at me and chased my car down. Come on people. An oil change and basic customer service ain't hard. read more

I realized yesterday that my tags went out at the end of March! Drove down to Strickland brothers I was there 8 minutes total that's with payment and everything. I go to the one in Lexington all the time for oil changes. I recommend to everyone that will listen! read more

I always get my oil changes done at Brothers. They've always been great. The new manager did a wonderful job and changed my cabin air filters which had never been changed so I appreciate his thoroughness and professionalism. 5 stars for Ian. read more

Great service quick easy and friendly. I got an oil change very good and fast and freidnly I enjoyed my time at Strickland brothers Mario 13 minute oil change man read more

Absolutely horrible! I went to get my car inspected on 10/5/2023. I was informed by an employee to pull to the last bay because that is where they do State inspections. There was one car in the bay and one in front of me. After waiting 45 minutes, the same car was still in the bay. An employee came up and asked me to pull up closer to the car in front of me. I asked him why the car in the bay was taking so long for an inspection. He said they were changing the oil. First, they advertise 10-minute oil changes. Second, they had two other bays open that they could have done this oil change. Third, why wasn't I told it would take over an hour to get my car inspected? Let me say that they had at least 6 employees working so they weren't short of help. Poor management and customer service. There are too many places in Thomasville without having to go to this place. I hate having to give it one star. read more