I ended up on the side of the road 5 miles away from the…read moreValvoline on Main St in High Point NC after my 160.00!! OIL CHANGE and inspection! All the lights came on including the engine light, then the car began to shake and I lost power!! I WAS STRANDED on a two lane highway. I called the store to to advise them of my situation. It took them 45minutes total to get to me.Only 5 miles from the store, 25 mins. Later I call back to see where the manager is, Shan, the Asst. Mangr. rudely says, "I'm running the floor, I don't know" I advise her I'm alone on the side of the road, she says "so" and hang up on me. Horrible attitude. Infinite, the store manager arrives finds out it's WAAAYY too MUCH OIL. Long horrible story short TWO HOURS LATER we get back to Valoline. I see Asst. Mgr. Shan and ask her if she hung up on me. "Yes, I sure did. I didn't mess up your car. You don't blame me." As I walked away, I told her she was very unprofessional. She began saying some kind of slang, "I build'em up and knock'em down baby" " I'm the real" so aggressive and demonstrative that the manager had to the step in front of her and calm her down. I was totally disrespected. I WILL NEVER EVER STEP IN ANY ESTABLISHMENT THAT ALLOWS THAT KIND OF BEHAVIOR!! I FELT UNSAFE AND THREATENED. I have never in my life had such a horrible experience.

Katie took care of everything from the last visit! I appreciate everything that was done to rectify…read morethe situation. Everyone has been great. Today I went in again and everything was fantastic! It was good to see that Addison will now be taking over as manager and she is handling everything extremely well!

They really go above and beyond to help! They even did problem solving to help with an issue they…read moredon't service here. I highly recommend this place!

David at Walmart Auto Care was incredibly helpful and kind. He went out of his way to help me when…read moreI was traveling with my children and we ran out of oil.

We are so thankful for the service and great care we were given. Dakota is the Service Manager and…read moreMia was the mechanic who performed the service for my niece, a local school teacher. At first it appeared we needed a new $880 starter based on the computer readout. Well this is where they kicked it over the top with service and honesty: Mia cleaned the connections and tightened. Started right up!!! $880 became $20. This type of human touch is rare. Thank you. My niece has an honest shop to deal with in Thomasville. Thank you Dakota and Mia! Merry Christmas.

These fucking ass clowns let's start with Jeremy who I called I spoke with before I even came in…read morefor a serpentine belt replacement quoted me $195, even if he didn't include tax on that should have been under $210. I ended having to spend $227, and serpentine belt should be a an hour job, got there at 11 had to wait they took my car back and took them 2 hours to come to me with another quote trying to upsell me on sparkplugs which I just changed and a check engine light they could solve the last time I brought it in. Authorized the belt replacement was told it would be 15 minutes to get the belt and 30 minutes to install. Over an hour later Jeremy comes back and they got the wrong damn belt and have to wait for the right belt. Another hour finally my car is done get over charged compared to the quote drive my car home park it and don't touch it again until I have to go to work last night where I realize they didn't put a single fucking clip back in to hold up my fender. Call and speak to spencer who tells me they would charge me another $20 to fix that and they don't have my clips/there weren't any when I brought it in. Fuck this place go to mavis, go to quality tires, or go to West main anywhere but here!

Outstanding service! Very fair pricing. They went above and beyond to accommodate me on very…read moreshort notice. I was very stressed out at the thought of having to rent a car for a week while my car was in the shop for an alternator. I called them at 10:30 on a Saturday morning to get a quote, I dropped my car off around 11:00 and they were done by 2:00. It would have been quicker, but they were delivered the wrong part. They made a stressful situation almost pleasant.

Currently bringing this shop to court for an engine swap that I paid for up front. Engine installed…read morewas trash and burned oil immediately. Car sat on his lot for over a year before I had to get the vehicle scrapped. He even had the audacity to try and collect payment from the scrap company. Owner is a fraudster and a thief, stay far away as he wouldn't know the truth if it hit him in the face.

DONT GO HERE!! I put 5 stars so it would post my review. But I will tell you this. If Nick is the…read moreone you get. Ask for someone else. You will have to hear all about how he hates having to do this or do that to certain vehicles, we sat here for over 30 minutes and less than half of it he sat over there helping the other guy who was doing just fine and said so his self. And Jay ended up doing it as well because Nick couldn't stop complaining about how hard it would be wilth the plastic pannel.

Ill start by saying the service itself was fine. Everyone was very nice. HOWEVER, my car started…read moreleaking oil immediately after because they somehow screwed up putting the oil cap back on correctly and I had 2 gaskets on there for whatever reason. I went to a different auto shop to get it fixed and cost me another $150 on top of what I paid for the oil change. Speaking that this is their day job, do better. I will be contacting them to try to get my money back and get them to pay for my other bill.

Great service. Honest customer service and support. I have been using this location for a year…read more I'm always pleased with the service. Prices are very reasonable.

Ordered tires on Friday. Christian said he would call me on Saturday when the tires came in. It…read moreis now Monday and not a peep out of Christian.

Chris has helped me several times!!! From coming to my home multiple time to service 2…read morecars(headlights, brakes & rotors, oil changes), to working on my car at my job so I didn't miss work to literally servicing my vehicle on the side of the road where it died...You can ALWAYS count on Chris!!! He also has a haul-off service and advertised for rid your driveway & sidewalks of snow! Do yourself a favor and call Chris! Outstanding value and service!!!

He had the old battery out and the new battery in the truck ready to go within minutes. Call Chris…read morefor your Mobile Mechanic needs.

Always friendly service. They do good work and I like that they always show the new clean oil level…read moreon the dipstick after the oil change, this mostly bc of an incident I had with Firestone years ago... They also seem to always have discounts available thru the website which texts coupons directly to your phone if requested. Keep up the good work guys!

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Lexington.

this NTB thomasville location is horrible.BUYER BEWARE always check behind them!i took a new to me…read morevehicle to them in feb this yr and got oil change which includes free brake check, and multi point inspection. i also purchased new set of tire and had alignment done. first off always get the alignment result print out from them becuase they are terrible at alignments per my previous reviews and now theY actually turned some green stuff red and told me my car was fine but thats not my issue . my issue is that they told me everything suspension ,and brake wise was GOOD, here we are 3k miles later and noise from brakes now i need rotors and pads?one time i ask them to check brakes on a previous vehicle and was told GOOD but drove out the lot grinding noise. the only reason i keep going back is only because of convience otherwise DONT GO TO THAT LOCATION,AND CHECK BEHIND THEM.

I took my truck in for a tire balance and rotation due to a high speed vibration. I made an…read moreappointment and showed up on time for my appointment. They were able to take my truck straight in but immediately started telling me that I would have to buy new lug nuts from them if I wanted them to work on my truck. They said it was because my nuts were "swollen". I agreed to the up-sell and proceeded to wait over 2 hours for them to do the rotation, balance, and change the lug nuts. After watching my truck sit on the stand for the extended wait, I finally demanded that my truck be put back together and returned to me. They stated that the rotation and balance were complete. The wheels were obviously rotated but the vibration was still there, so I left thinking that something else was wrong with my truck. Today, several months later, my truck is in a different shop that reports that my tires are grossly out of balance. The guys at NTB apparently didn't do anything but rotate the wheels during the 2 hours that I sat waiting for them. I could have done that much at home!