I made a reservation. The transportation to and from the airport was excellent. I did not like the virtual pick-up process and had a difficult time understanding the representative. I paid a price up front and then was hit was hidden charges at the time of the rental. The security deposit return was a long process to refund my deposit. I would not rent from them again, nor would I recommend renting from them to anyone. Do not expect to be able to talk to a human - every conversation is done virtually or through text messages. read more

Ipcompany called United Car Rental at Orlando airport. After waiting an hour for a shuttle (other companies had shuttles running every 15 minutes.,as promised) I was met with the "we don't have your reservation" scam. Through the hour and a half long digital agent process they worked to rebook me in their system, requesting me to show them my credit card, in which they took screen shots of as well as all my insurance information. After back and forth with some digital customer service, the agent told me I needed to pay additional $550 to cover things that my full-coverage personal insurance does not cover. This is something I have never heard of or run into at other car rental companies. At that point, the scam was in full effect. I gathered my items and shuttle back to the airport to rent from a reputable company who I could trust. Have it been known we were not the only person in the hour and a half span that left with no car. For your own travel satisfaction, I would NEVER suggest you use this company. I would also recommend anyone who use this company to report them. Something does not feel right with this and I am constantly checking now for credit card fraud. Absolute travel, nightmare, and horrible way to begin a vacation. read more

Brief Summary: This is a predatory Orlando business targeting travelers. Upon arrival they tell travelers they cannot honor their original car rental reservation and must instead make a new reservation at the current day rate, which is hundreds of dollars higher. Details: The car rental agency operates under the following names: MEX rent a car, NEXTCAR, Facility rent a car. Zoom rental car, Stride rent a car. While they use a variety of names, in reality it is all the same business and location. When travelers arrive, the perpetrators will claim that their reservation wasn't processed by the original booking site (Expedia, Travelocity, Priceline, Booking.com, etc) and that they no longer have a vehicle available. They will then tell travelers they must cancel their original reservation and rebook with one of the "other companies" on site at the current daily rate, which is hundreds of dollars higher. Why it Matters: I was on the receiving end of this predatory scam and witnessed them employing the same bait and switch tactic on every other person who arrived to pick up a car. I spoke with other travelers who told me they were coerced into paying 4 to 5 times the cost of their original reservation. These were often people who couldn't afford to do so and were financially vulnerable, but felt like they had no other choice but to comply. The company poses as a reputable agency but in reality they are targeting and deceiving unwitting travelers and extorting them for higher prices when they no longer have an alternative. Impact: Travelers at the location are exhausted, vulnerable, and still being preyed upon every day. These people had small children, elderly parents, and important life events they were trying to get to. It's a scam designed to force people to accept a substantially higher rate under duress. I have never encountered a situation like this in any other city or country I've traveled to. The fact that a business like this is being allowed to continue operating in Orlando is an embarrassment to the entire city, which relies heavily upon tourism. Expedia, Priceline, Booking.com and other booking sites should remove this company's listings immediately and report the operator to the Orange County Consumer Protection Office: Email: fraudhelp@ocfl.net Phone: (407) 836-3111 2450 33rd St., 2nd FL Orlando, 32839-8726 https://www.orangecountyfl.net/NeighborsHousing/ConsumerProtection.aspx read more

Stride Rent A Car - Don't waste your time - Car Rental Near Me - Belle Isle, Florida

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I would like to share my experience regarding my rental and the return of my $500 security deposit. Despite several follow-ups by email and WhatsApp, I have not received any clear response from the department concerned. I dispute the tobacco-related charge and have repeatedly requested the full Bosch RideCare report, as well as any inspection report or supporting photos. To date, no evidence or explanation has been provided to me, even though my contract mentions a tobacco penalty of up to $250. I find the lack of transparency and communication in this matter regrettable. I hope that a professional solution can be found quickly. read more

This rental car process was the worst I have ever experienced, it began with the bus being 45 minutes late at MCO airport, then having to go into a booth at the rental car office to talk to a person on a video screen and then all the additional and unexpected (never seen some of the charges if hundreds of car rentals). customer service was terrible and the best part of the process was turning in the vehicle. The vehicle was nice. read more

While the agent inside the rental area was extremely nice and helpful. Attempting to reach a customer service agent over the telephone is impossible. I called several times to let them know that I was having issues. I was going to be late and each and every time an agent was not available. It said that they could reach me through text messages or through the WhatsApp app. However, no one ever contacted me. No one ever answered the phone. I had a lockout with the rental and was not able to reach anybody through the phone thankfully, I had my own roadside assistance service and they helped me get back to my hotel. I would not recommend this car rental place to anyone as it is an absolute mess to deal with. not to also mention that the windshield had some type of film on it and we try to wash it and it was nearly impossible to see through the windshield. There were several times where I had to pull over on the road because I could not see as there was no visibility during the day when it was pouring rain or especially at night. read more

Do not use this company. It's a scam, they lie and charge you much more money than what you originally signed up for. The pick up location is a hole in the wall, they sign your initials to much more than what you signed for. They charged me $200 more than why I originally signed up for. They charge you for using your own insurance and charge a lot of airport tax and said they were located in the airport-meanwhile they are not and it took an hour to be picked up in the hot humid heat. DO NOT USE THIS COMPANY read more

Horrible customer service, they up charged me even though I have excellent auto insurance. Also charged me for a toll I know I did not go through & I have yet to see my security deposit refunded and it's been over two months. I can't get a human on the phone and no response to my messages anymore. I give them ZERO stars. Learn from my mistake. Don't rent from the best price. Go with a reputable company that doesn't cheat you out of your hard earned money. read more

This is the worst rental car experience I have ever had. I waited 50 minutes for the shuttle with my baby and it never came. I had to end up getting a taxi at my own expense just so I could get to the rental office before it closed. The agent at the desk was extremely indifferent, and I then had to speak to the virtual agent who took over 30 minutes just to fill out the paperwork so I could get a car. Then the first car I was provided was in such bad condition the roof was literally falling down inside, so after turning in my damage form the desk agent then told me I had to switch all of my belongings and car seat into a different car because that one had too much damage, he didn't bother to go out and check out what I was talking about. I was supposed to get my rental car at 8:30 PM and I didn't get to leave the lot until 10:30 PM. Not to mention that there were hidden fees due upon my arrival. I will tell everyone I know not to rent from Next Car, because I think it is a scam and if I did not have my husband with me, I would've felt very scared and unsafe to be in that area at 10:30 at night with my baby. I ended up turning in my car early just so I didn't have to be there in the dark again. And to top it off the virtual agent got my email address wrong so I have never received any of the paperwork I was supposed to get with my receipt and charges. read more

Reservation for Nextcar in Orlando get to airport wait forever for shuttle you call only get texts no person, when we get to office they made us take insurance when or credit card and personal insurance cover the rental, rep would not give us the car unless we got the insurance and to top it off reservation was for a mid size SUV they gave us a compact SUV, still waiting on response from an email I sent them describing what happened read more

Biggest rip off ever with Nextcar. Booked through Priceline. The fee and charges they show you when booking is a total lie. A car I had confirmed for two days should have $175.00 including taxes ended up being almost $500 when I got the counter to pay. TOTAL SCAM! They did this to everyone that was waiting in line for their car that booked through Priceline, read more

THIS PLACE IS A SCAM. I booked a car here due to a last-minute change. This place is in the hood and have four "agencies" under one roof. Mex, Stride, Next car and a few others. Read other reviews here for details. The whole place looks slapdash and borderline dangerous. I returned the car on schedule several days later. The clerk at the counter demanded that I give him my phone so that he could be assured that I left a positive review. Obviously, I declined and left on the shuttle to MCO. Two weeks later, I got a call whilst running errands informing me that they would be adding a 450 dollar surcharge (after the fact) since the car was returned "dirty". There was a small amount of residual sand on my shoes from a trip to the beach and they somehow decided to charge my credit card four times the actual car rental price for this. BUT, the guy who called said that the fee would be waived if I sent them a video of me leaving them a good review on a similar review website. Under duress, I did this and documented my objections to them in writing. They never did refund my $450. I contacted the Florida Attorney General's office and initiated a credit card dispute. These twits actually had the stones to complain to my card company about the chargeback. Fortunately, due to documentation I had kept (and ironically, the pictures of the sand that these clowns sent to my card company) the chargeback was upheld and my money was returned. This place is a scam. Read the reviews and don't believe that it won't happen to you. read more

this is the most abuse and unpolite rent a car. i had my reservation paid for large suv, with priceline they over charged me, forcing me to buy insurance when i have my full coverage with all state. customer services agent very bad, focus in watching the soccer game of colombia. the person ask me to me check and provide all teh information of the vehicle. i returned the car night before due the fact of my flight advanced. this is a shame for orlando have this can of business. read more

Advertencia / Warning / Atenção Estafa con el reembolso del depósito de seguridad Scam with security deposit refunds Golpe com o reembolso do depósito de segurança Español Quiero advertir a todos que eviten rentar con Stride Rent a Car (también aparece como Routes o bajo oficinas afiliadas). Yo prepagé mi alquiler a través de CheapTickets (Expedia) y, después de devolver el vehículo en perfecto estado, la empresa me cobró un depósito de seguridad de $350 que nunca fue reembolsado. Su sistema de atención es completamente automatizado: no se puede hablar con una persona real, y solo responden por mensajes de texto o WhatsApp, diciendo siempre que "están trabajando en el reembolso" y que enviarán un correo electrónico -- correo que nunca llega. Después de insistir durante semanas, tuve que presentar reclamos formales tanto en CheapTickets como con mi tarjeta de crédito, y solo gracias a esos reclamos logré recuperar mi dinero. Buscando en internet, encontré muchos casos similares de clientes que nunca recibieron su depósito. Esto demuestra un patrón de comportamiento fraudulento con el supuesto "depósito de seguridad". Tengan cuidado. Si ya rentaron con ellos, contacten de inmediato la plataforma de reserva y su banco o tarjeta de crédito para disputar cualquier cargo no autorizado. English I strongly advise everyone to avoid renting with Stride Rent a Car (also listed as Routes or affiliated local offices). I prepaid my rental through CheapTickets (Expedia), and after returning the car in perfect condition, the company charged a $350 security deposit that was never refunded. Their customer service is fully automated -- you can't speak to a real person, and they only reply via text messages or WhatsApp, always saying they're "working on the refund" and that an email will be sent -- which never arrives. After weeks of trying, I had to file formal claims with both CheapTickets and my credit card company, and only after those claims were investigated did I get my money back. I found many similar complaints online from other customers who never received their deposits. This shows a clear pattern of fraudulent behavior with their so-called "security deposit." Beware of this company. If you already rented from them, contact your booking platform and credit card issuer immediately to dispute any unauthorized charges. Português Quero alertar a todos para evitarem alugar com a Stride Rent a Car (também conhecida como Routes ou filiais locais). Eu paguei o aluguel antecipadamente pelo CheapTickets (Expedia) e, após devolver o carro em perfeito estado, a empresa cobrou um depósito de segurança de US$350 que nunca foi reembolsado. O sistema de atendimento é totalmente automatizado -- não há como falar com uma pessoa real, e eles só respondem por mensagens de texto ou WhatsApp, dizendo sempre que "estão trabalhando no reembolso" e que enviarão um e-mail -- que nunca chega. Depois de tentar várias vezes, precisei abrir reclamações formais com o CheapTickets e com o meu cartão de crédito, e somente após essas investigações consegui recuperar meu dinheiro. Pesquisando na internet, encontrei muitos casos semelhantes de clientes que nunca receberam o depósito de volta. Isso mostra um padrão claro de comportamento fraudulento com o chamado "depósito de segurança". Cuidado com essa empresa. Se você já alugou com eles, entre em contato imediatamente com a plataforma de reserva e com o seu banco ou operadora do cartão de crédito para contestar qualquer cobrança não autorizada. read more

The worst company ever waited an hour and a half to get picked up from the airport end up taking a cab no one in the office. I was the only customer to an hour to finalize complete disaster. read more

where is my refund? you ripped me NRLPD815069 pick up date dec 20, 2025. Flagging you on every media and airport outlet possible. Rand Osiason tampa 813-546-9470 randy@stanleychair.com you guys are crooks avoid stride rent car, easy rent, these off airport companies run by foreigners using whatsapp and very difficult to communicate with. rip you off take deposits, overcharge your credit card and debits cards read more

Horrible experience, would not recommend. Airport shuttle did not show up for 1.5 hours and because my pick up time was going to expire, I had to Uber to pick up rental. No washer fluid in the car. Then, 6 days after I returned the car, I was charged for a flat tire which would be impossible since I drove 70 miles from Ormand Beach to Orlando directly to drop off. No one inspected the car with me upon return and when disputed claimed video evidence. Impossible!!! I wouldn't be able to drive with a flat tire. Extra charges upon pickup from original reservation and then ripped off after returned. Disreputable and dishonest company. read more

Do not rent from these bandits, you are guaranteed to get RIPPED OFF ! Terrible service, GOOD LUCK GETTING YOUR DEPOSIT BACK ! All communication is by text only! Winds up costing more than big name rental co. NEVER, NEVER AGAIN !!! read more

Worst rental car experience ever. After 1.5 hours of waiting and then trying to up charge us and using a virtual agent. We cancelled and got an uber to return to the airport and rent elsewhere at a higher cost. Our uber driver agreed that he gets return trips ALL THE TIME from this place. Awful. read more

This company uses a low rate to attract customers and posts charges after the cars are returned. I found my credit card being charged for $275 for a stain found on the seat. Fortunately, I took pictures inside and out before I gave it back. My dispute was approved. So watch them carefully, or just simply walk away. read more

They fee and tax you to death, you're better off going to a big rental company. Ended up costing me over $250 extra

Worst car rental experience I have ever had. 1st rental facility is miles away from the airport. You have to catch a shuttle to get there. 2nd you have to talk to someone in a booth through a computer screen which takes about 10 mins to connect. 3rd I was told I have to use there toll system and that I cannot use my own, which was an additional charge. 4th, an additional charge for using my own car insurance (which I later regretted.) 5th, I was told and made to do my own car walk around and inspection and to make sure to take a picture and write down every ding, scratch and damage on the vehicle. The initial quote for the car was $30 for 2 days (great price). After the forced up charges $117. When I returned the vehicle attendant told me to wait inside while he inspects the car. He comes back and tells me that there is damage on the car. The bottom of the bumper lip was off a little ( looks to me like someone intentionally did it, no scratches or marks on the bumper lip, looks like it was pried open.) long story short, $516 on top of the inflated price! NEVER AGAIN WITH THIS BULLSHIT COMPANY!!! I would give it 0 stars but it's not available! read more

Stride Rent A Car - Bottom right of the bumper lip is pried open $516 - Car Rental Near Me - Belle Isle, Florida

Horrible experience - not good whatsoever. Upon signing the rental agreement you are charged $250 deposit which is to be returned 30 business days after the return of the car. It's been two months and still no refund. Several of us have NOT received our deposit. Car was in good condition and there was more gas int eh car than when i picked it up. When I call the number provided, it's an AI recording and no way to talk with a staff member of leave a message. read more

Big time scam company, they will find ways to add almost $500 extra among deposit, insurance and toll fees. The car was dirty and smaller than what I booked. To the owner: you are a liar close it down, and stop apologizing on line and doing the same to other people. Have some decent principles and be honest when you advertise,it's false advertising and by law it's illegal. I am not the only one complaining about the same issues so it's a reality. Also l would be nice to talk to a human when you try to contact you, but I understand you know you are a big SCAM! By the way clean the cars before you charge so much money, it was pretty dirty and you make enough money scamming persons. read more

I am writing to report that the car rental company Stride is NOT a reliable firm and that no one should rent a vehicle there. They do not return security deposits for car rentals. They do not respond to emails, they do not respond on WhatsApp, and they take advantage of consumers' good faith. I rented a car for only 24 hours (on June 12) at the Stride branch located at 2720 Collins Ave, Miami Beach, FL 33140. To rent the car, they required me to make a security deposit of $350, telling me that if I did not leave that amount, I would not be able to rent the vehicle. I made the deposit from my checking account. I returned the vehicle in perfect condition. They took photos and gave me a receipt. They emphasized at the counter that the $350 would be refunded very quickly, within a few days, they told me with a smile on their faces. As the weeks went by and nothing happened, I emailed Stride to find out what was going on with the refund of my $350. Maria Quintero (Customer Service Representative) replied, telling me that the deposit refund process took between 15 and 30 days, not counting weekends. It is now August 22, 2025, meaning 71 days have passed and I have not received a penny back. If any American or foreign consumer has the bad idea of renting there, think twice. I consider Stride to be a scam company. I have rented vehicles from many other companies and none of them have acted in this way. Sincerely, David Azócar Journalist read more

Stride Rent A Car - Car Rental Near Me - Belle Isle, Florida

about Stride Rent a Car - ( NEXT RENT A CAR ) Due to my flight 1 hrs late arrival, i had picked up the vehicle 1 hrs late and returned 1 hrs late but still less than 48 hrs rental period. The rental rate is for per 1 day - 24 hrs. As I return the vehicle 1 hrs, they forced me to pay 61$ extra, they could charge me for extra 1 hrs or at least half day. I will never ever will come to this place until they refund me. read more

This is the most horrible car rental place I ever rented from. I travel 2 to 3 time a week and I was on vacation with my family. Beware they will charge you $200 cash at the location and make up some excuses why you need to pay cash. The fees each other charges add up to over $125 then they hold $500 on a credit card. Be aware be aware!!! I made my company and employee aware of it and posted a sign Do rent from this company. read more

This is the WORST CAR RENTAL experience ever!!!! You stand in a booth for over an hour then will be charged double of initial costs. I explained that I have auto insurance and that covered my rental. They said I had to pay an extra $1,500 on top of my prepaid fee to pay for insurance. This place is a SCAM!!! Run away from these scammers now!!!!! read more

They take your deposit, and don't give it back. They dont prefer local clients. My husband and I had to call 4 times and go into office twice to get our 2 deposits back. Then, after thatvwe were blacklisted. They wouldn't rent us a car, sunce we came in and demanded theybrefund our deposits back on our credit card read more

Car ran well. Shuttle picked up at airport and the drivers were very friendly and prompt. No issues with the vehicle and it was reliable and safe.. read more

This company should not be in business. It's run out of Miami. There are no managers at the Houston location. Even their employees are clueless, his suggestion was if you don't show up you won't be charged! Who in their right mind would trust that? I had reserved a car with stride car rental and my plans changed (2 weeks before). I tried to cancel reservation, I called 3 different numbers got nowhere! I actually went to the physical Location in the middle of nowhere. Not close to the airport at all, they were not able to help me either, the phone numbers they gave me to cancel, I had already called the day before. Finally after a day and a half of getting the run around, a nice guy at the counter called Miami and I got a phone call as I was standing there and he sent over a text message of cancellation! What a Waste of time! read more

Very poor service. It took two hours to pick me up at the airport, and another two hours to deliver the vehicle. They have hidden toll charges without offering any alternatives and charge unjustified fines. They are not transparent at the time of booking. read more

do not rent from this company. they will steal your deposit. read other reviews. read bbb complaints. its a scam car rental place that iffers low rates because they will not refund your deposit and there is zero way to contact them. read more

Horrible car rental. Staff was unfriendly. Lots of ridiculous fees. Don't rent from this place. read more

This car rental is a total rip off and robbery. First of all make sure you have $1350 on your card for security hold. I rented this car and soon as I drive off engine light came on saying oil need to change and the press start on the key does not work. The service sticker on the car was expire one year ago. These people are buying crash car and redo for rental at a cheap price. Spare wheel was also soft on air in the wheel. This company is cheap but a total rip off. Pay a few extra dollar and get a better deal with headache free. What's most important after you rent the car and if anything happens you cannot get hold of anyone on the phone you have to go over to a location to get help which is very nasty. Prepare to handle your own emergency. read more

The WORST car rental I have ever done!! Don't walk to another company... RUN! They charge you for things they should not. They try to charge you for every little scratch or ding you don't document. Renter BEWARE! read more

Stride Rent A Car - Car Rental Near Me - Belle Isle, Florida

Abaolutely horrible abuse of customers: I was clearly instructed to wait for a shuttle at Tampa Airport and was held there waiting for one hour by customer service. They kept saying "wait, the shuttle has left to pick you up..." Then after one hour I decided to take uber to their office to find out my reservation was cancelled due to a no show of shuttle. I was stranded with no car and had to rent last minute across the street for $600. I was also late to my meeting- they refused to refund money. read more

I don't even know where to begin with how unbelievably dishonest and frustrating this rental experience was. What started as a straightforward reservation at a reasonable rate turned into a blatant cash grab that more than doubled the agreed price by the time I returned the car. First, the total charge bore absolutely no resemblance to the original booking. Hidden fees, unexplained surcharges, and conveniently "overlooked" terms somehow inflated the cost to more than twice what I had agreed to. There was no transparency, no clear breakdown--just a final bill that felt like it was designed to see how much they could get away with. Then there's the mileage issue. My reservation explicitly included free mileage, yet I was still charged as if I had exceeded some limit that was never disclosed at pickup. When I questioned it, I got vague, contradictory answers that made it clear either the staff didn't understand their own policies or were hoping I wouldn't push back. The most outrageous part, though, was the insurance scam. I clearly presented valid coverage through my American Express card as well as my personal auto insurance policy--both of which are widely accepted and fully sufficient in the United States. Despite this, they still added an insurance charge without proper justification. It felt less like a misunderstanding and more like a deliberate attempt to pad the bill. Customer service was equally disappointing--dismissive, unhelpful, and unwilling to take accountability. Instead of resolving the issues, they doubled down and treated legitimate concerns like an inconvenience. This experience was not just poor--it was predatory. I would strongly advise anyone considering this company to read every line of their agreement, take photos of everything, and be prepared to dispute charges. Better yet, save yourself the headache and rent from a company that actually respects its customers and honors its own terms. read more

Beware and do not use this company in spite of their below market costs. When my wife and I arrived we waited in line for 45 minutes (mind you there were only 3 people in front of us with 3 representatives working). Once we were helped it took another 22 minutes (we timed it) and they sprung on us that there was a $1,500 deposit that was required. This was never disclosed previously when booking online. Finally we were told the car that we reserved was not ready and waited another 15-20 minutes to get another car. In aggregate roughly an hour-and-a-half of wasted time. Four days later we returned the car in perfect condition and full gassed up. I then checked my Credit Card statement 4-5 days thereafter and saw that the $1,500 security deposit charge was still on there. I e-mailed their customer service department and was told by "Alejandro" that it would take 15-30 "business days" for a refund of our $1,500. Really? Why so long? I am now paying interest on this? This company is budget all the way around from their wait times, to car inventory, to transparency to holding onto a deposit for an exorbitantly amount of time. I'd advised this company that if they don't refund my money by 1-31-2025 that I'll be filing a formal complaint with the BBB and filing a dispute with my Credit Card company. Stay tuned but STAY AWAY FROM THIS COMPANY!!! read more

Would give negative stats if possible. Not airport accommodating. Charge extra when you have an early flight. DO NOT USE!!