The best outdoor gear shop in Nashville! Like all REI co-ops, this one is clean and has friendly…read morestaff who are well-educated in the products. The store is large, but the team here goes above and beyond to guide you toward what you need. Just recently I returned an ill-fitting item I purchased online and an employee helped me find a better option for me in store - somewhere I never would have looked. I trust this store and would recommend to anybody in need of supplies for an outdoor adventure!

This has to be one of the most organized stores around town. Although I have been to many REI…read morelocations, and they basically all are. You walk in are immediately greeted by helpful faces asking how they can help. Which is great as the store is so big and has so many options, it surely can feel a little overwhelming. The employees there are experts in the outdoors, and genuinely want to see you walk out happy so you can go enjoy the outdoors too. Their return policy is amazing. This location is just off Franklin Road and has a huge and convenient parking lot. Anytime I need a little help and don't have time to do the research myself, this is my #1 stop because I know they will steer me right.

Situated in the large shopping plaza on Mallory Lane anchored by Kroger, this Dick's is your…read morestandard location. I pop in on occasion and have shopped for clothes, shoes, grills and coolers. As with most Dick's, they have a solid selection of sportswear and you can usually get a solid deal on good quality athletic and athleisure wear. My only gripe with this location is the service, or lack thereof. On my last two trips in I was looking for something specific and needed assistance locating. Finding an associate that wasn't on the registers was nearly impossible, and when I did spot one, they seemed to scatter when they felt I was going to approach with a question. On both trips, I ultimately just looked, didn't find and left. And oddly on my way out, both cashiers who were not assisting other customers didn't even interact. The store is kept in good condition and is clean on each visit. Always stocked well and easy to navigate. Overall, not the best Dick's experiences.

Popped in last night for new shoes, Micah and Tony were fantastic!! I wasn't sure what size I'd be…read morein On Cloud and Micah was super patient bringing me sizes until the fit was right. I grabbed two pairs of them and then repeated the size game with Hoka and grabbed a pair of those too. They were really busy and none of us had to wait for shoes. Solid customer service !! We'll definitely be back!

I was in need of new running shoes after completing my half marathon as a "gift/reward" to myself…read more Note that I'm no runner nor would I consider myself to be one. However, after doing a brief research of nearby places to visit to get advice and pointers on shoes - Fleet Feet was the place I ended up deciding on visiting. I guess it was my high expectations based off of reviews of others, but my visit wasn't all that "amazing/great." I felt like the person that "helped" me during my scheduled visit didn't really help much. I was looking for more of a conversation between the employee so that I can make a more informed decision. By the end of it I walked away with a new pair of shoes that I've been testing for roughly a week and a half, and honestly I'm not moved by it. I felt like my decision was rushed and that no real feedback or guidance was provided. I also wouldn't consider myself as a hard or complicated customer/client - I just asked questions but felt like I was pulling teeth. Because of this, I'll have to revisit for a return and look for an exchange. Felt like my time was wasted but maybe it's just me?

This Fleet Feet store is the optimal location for buying tennis shoes, my favorite in all of…read moreNashville. They carry Brooks, the only sneakers I'll wear. And unlike Dick's where you'll wait for 20 minutes for an employee to even acknowledge your presence, you're immediately helped at Fleet Feet! This is such a better experience than a mega sports store! Despite being tucked away at the back of a strip mall, the secret is out because the store is always bustling with shoppers. And we were shocked that they carry our favorite Advocare products including almost every flavor of Spark in both canisters and packets! We haven't seen any other stores selling this product. If we ever run out of Spark at home, we know where to go!

This Academy Sports sits near the intersection of Mallory and Nichol Mill, not far from Cool…read moreSprings Galleria, and is your standard Academy location for the most part. My office is not too far from here, so when I am after something specific, in my most recent case, a weighted vest, I swing by this location. Of course, even though I am after something specific, I always browse their gym clothes and shoe wall. The store is well lit, well kept and clean. Service is standard. I am acknowledged on the floor and the cashiers are friendly and helpful when needed. Overall, while I did not find the type of vest I was after, I enjoy this location for what it is, and surely will be back when the need arises again!

This academy sports is like every other one I've visited. Clean and well organized…read more Their golfing section was limited, but they had just about any ball you might want. For the 2A enthusiasts they stocked all popular ammo calibers, however the selection for 9mm was limited.

Extremely disappointed in Dick's Sporting Goods and how this situation was handled…read more My 85-year-old grandmother purchased a pair of CALIA pants and tank top end of September as a Christmas gift after being explicitly told by a sales associate that the item could be returned through the end of January due to the holidays. She relied on that information when making the purchase and, frankly, was taken advantage of due to her age and good faith. When I attempted to exchange the item after Christmas -- brand new with tags and accompanied by a gift receipt -- I was told it was ineligible because it was 102 days since purchase, exceeding the 90-day policy by just 12 days. The store stated there was "nothing they could do." I went in store, used live chat, and escalated via phone, yet no one was willing to help -- not even by offering store credit or a gift card. I was never seeking a refund to the original form of payment. It is unacceptable that Dick's chose to rigidly enforce policy while refusing to stand behind what their own employee told an elderly customer. A 12-day difference should not outweigh basic customer service, especially for a holiday gift purchased in good faith. I am now left with a brand-new item I cannot use and a very poor impression of a company that claims to value its customers.

This Dick's Sporting Goods is in a great location situated inside of the mega complex that is…read moreNashville West. Given its location, parking is never an issue. I have visited this Dick's on multiple occasions for a variety of items from coolers to shoes, to sportswear and even just to walk around and waste time. All visits are pretty standard and I usually find what I need within a reasonable time. They stay well stocked at this location, this along with keeping the store clean, organized and in good condition makes it a decent spot to stop by. I will say the one thing that is inconsistent with this location is the customer service. On my most recent trips in, I have wandered the full store for over 15 minutes each and not once was I spoken to...even when I entered and left the store. And it was not because the lack of staff. They were there, just not interested in assisting I assume. Overall, if they can get their service in line, it would easily be a 5 star shopping experience at this location.

I visited the store to make a $100.00 payment toward my credit card balance. However, this payment…read morehas not been applied to my account, nor has it been received by Comenity Bank. I am concerned that a payment made in-store has not been properly processed between the store and the bank. Since then, I have been working to resolve this issue and provide proof of payment. Comenity Bank has requested that I submit my payment receipt for verification, even though this situation was not due to an error on my part. Unfortunately, I have been unable to send the requested documentation because the Comenity Bank website is not allowing me to submit a message; I have attempted multiple times, but the system appears to be malfunctioning. This situation has caused significant inconvenience. Although I made my payment on time, I am now being charged late fees and additional penalties. I will be canceling my credit card account.

I went to the store to purchase a pistol and was treated like criminal by the counter guy who…read moreliterally told me that he would not let me purchase just because he did not feel like selling it to me, he has no way to know me and did not even Intent to do a background check, the only justification he could have is that I'm Hispanic and he just wanted to be racist. This store has been my family store for years but we are not going back anymore.

We signed up our six year old for softball, but we had no gear. I decided to check this place out,…read moreand they had everything we needed. There is a lot in there! When I walked in with my four kids (6,4,3 10mo.), we were kindly greeted. I asked where the softball things were, and the young man helped me find the area quickly. We spent some time looking at the many options, and found practically everything we thought we needed: bat, mitt, batting helmet, pants, ball, fielding mask, bat bag. They had lots of cleats too, but we already had some at home. When we went to check out, the man kindly told us we had picked out a t-ball bat, and he went with us to help find a softball bat that would work for my daughter. I appreciated that help in finding what would work well for her. Thank you! I would go here again if we pick up any other sports along the journey.

Excellent selection fair prices. Very helpful staff to help you find what you're looking for.read more

Academy Sports is situated on Gallatin Road just beyond or before the Walmart shopping center…read more While I have no certainly loyalty to a big box sporting goods store, I will say that if I had to commit to one, after my recent visit to Academy...it probably would not be them. Popped in on a Saturday morning after shopping online. Figured be best to look in store before purchasing. The store is large and laid out well from a section standpoint. Everything is labeled, easy to find and easy to navigate. The store has seen better days. After walking around, some sections of the store give off "closing" vibes with empty or disheveled shelves and displays, or products on display that definitely need to be replaced. To go along with that, the floors are worn and stained in multiple places, shelving units are in disrepair, ceilings are stained, and more. The store needs some TLC. While I was in store to look at very specific items, I decided to wander the aisles and look for any deals or items of interest. I walked around the store and through each section for over 15 minutes, and passed by no fewer than 12 Associates and not one time was acknowledged or spoken to. Not that I needed help, but it is wild that no one took one moment to greet a customer, not even when I was leaving the store and passed by 4 Associates huddled by the registers. Overall, the store is not a good representation of Academy, or at least the Academy Sports I remember visiting. From condition of the store to service, or lack thereof, this location did not show well. Selection if solid and prices are not the worst, but without that, this would have certainly been a one star review.

We used to live 2 miles from this store, Madison Tn., and would prefer to drive to Mt. Juliet…read morelocation almost 30 miles away. Came back in town for a visit, looking for some fishing line and see things haven't changed at all. Older gentlemen employee holding 3 brand new fishing rods in his hand, using them to cram garbage down in a can.....yep....no surprise to me either. Saw a longer rod crammed on top shelf, bowing against ceiling tiles. See pic Onto BassPro for me

I was in search of a pre-owned or refurbished precor treadmill. I found these guys on the Internet…read moreand chatted with Mikey the Internet salesman. We came to agreement on a price and he passed my info to the store. I was contacted by Andy from the store and we set up the sale; everything was fine, but then he called me back and told me he would be worried about it until the treadmill actually reached my house. He told me he had a brand new True treadmill in the store that he could sell me for the close to same price. This meant that I would get the warranty the comes with buying new equipment versus just a 2 year warranty on a refurbished treadmill. And it was BRAND NEW. After a few more questions from me to make sure it would fit my needs, I agreed it would be perfect. I purchased the true PS 300 and it was delivered the following week. The crew came and set it up in my garage and it has been getting used daily for a week now. It is great! The process to purchase the machine was smooth and the salespeople were helpful. I would recommend them 100%!

My wife and I decided to setup a small gym in our bonus room. I wanted a precore and contacted to…read more3P in Brentwood. Stephanie answered the phone and I knew in just a few minutes that I didn't want to talk to anyone else. I cannot say enough good things about her! She is incredibly knowledgeable about every piece of equipment we looked at. She helped us so much throughout the selection, testing, purchase and setup. The pricing couldn't be beat and the service was outstanding. If you're looking for quality exercise equipment and amazing service you owe it to yourself to contact Stephanie. Ken Dunn

Mountain High Outfitters is a wonderful establishment. The staff is knowledgeable and friendly…read more Tommy is especially helpful, he helped me pick out the perfect climbing shoes. I cannot wait to try 'em out. Also, they have super cute women's apparel. It's a great place to go for my hiking trips and my leisure trips. They sell everything MSRP so they have the best prices/price matched in the area. If they don't have the size or color you need, they will get it from another one of their stores and it just takes a couple days. Love Love Love this store, definitely will be a repeat customer.

One of the worst customer experiences I had all day at outdoor mall. When I walked in I noticed…read morethree employees behind the counter, it felt as though I was bothering them by walking in. There was no greeting, no how can we help you, no what are your looking for today, absolutely nothing. I walked to the back of the store where clearance was which happens to take right by the registers and still nothing. Took my business right out of the store.