my husband and I have been planning on getting a strong spa hot tub for 3 years! i called Albany strong spa and Zach Todriff called me back, Zach ans so many q for me so we went to visit the Albany spa and Zach was very patient and accommodating with my husband and I. we did decide on a hot tub and felt very good about our choice with the comfort of Zach! Any time I have a question I text him an he immediately responds that is amazing customer service and loves what he does! Ty so much Zach we appreciate you! read more

bought a strong spa from a local distributor in 6/23 , one year later the heater was defective had to be replaced, had a spa for twenty years, and use in winter , including 2023, 2024, in 2026 the spa stopped and had problems. However found the leak and was repaired, not by strong spa My problem is with their customer service, rude and unhelpful, ready to blame you the consumer, at this point the seal on the cover is defective, the basket gets stuck where the filter and the arms from the cover are rusting , this is a 10.000$ spa , spoke to Alexis and Evan , both nasty people, was told to send pix etc I did and today got AI answer to my Email ! Of course AI was not able to answer intelligently, cause it was to much information!! So beware when buying STRONG spa, poor quality and poor customer service!! read more

sent with no cover . Nightmare getting it sent out waited over 2 months to use .avoid this company the owner is not involved and does not care about his customers. Buyers beware. read more

OK so they sent a new cover unfortunately it was shipped without any protective material. Just clear plastic. So there was a rip in the cover, which now they are sending a new cover. The representative that handled it was very professional and therefore I raised the rating because of her to 4 stars. Will advise if anything changes. read more

5 years old and broken. This POS. Move on to another brand. Now I have to pay someone to take this crap off my patio.

Horrible quality Have had 2 years, stained by the rubber sealing the hard cover. Rust spots near control panel Called company when I still had warranty and explained the problem and sent pics, terrible response. No solution, DO NOT BUY STRONG SPA! read more

Cabinet bleaches over time. Poor material. Have asked them to give a better option. If they do, i will edit this review.​

Delivery took 2 weeks to go 5 miles from the store . Tub would not come on after our electrician connected the power. Contacted customer service and a tech from NJ Hottub was sent out within 2 days and he got the power on. Later that same day I noticed several other problems with waterfalls, outer lights not coming on, unmatched dark gray and light gray panels, jets not working on 1/2 of tub, leaking control valves, 2 wrong color t strips. I notified my sales rep and emailed customer service with the current problems. We spent a lot of money for this tub so I expected better quality and better customer service. This has not been the case. Finally got an email today 5 days later saying a service tech will come on this coming Thursday (a week later. In my opinion, a brand new tub off the showroom floor should not have this many problems. read more

Inexpensive...crap quality...you get what you pay for. I had to replace the heater at 16 months, and also had to replace the leaking (disintegrated) seal around the light. And their promise to send a couple of filters to you after an Amazon review...lies. Crappy customer service. The department and manager are focused on squirming out of any service at all cost. It takes a special kind of stupid in the business world to spend way more time and money denying service, than simply and honestly following through with your commitments. read more

Strong Spas - Hot Tub & Pool Near Me - Lewisburg, Pennsylvania

came for a hot tub, but I stayed for the comedy routine! Robin, our amazing sales rep, had us laughing and splashing in no time. Seriously, she's like the stand-up comedian of spa sales. The product? Exceptional. These spas are so well-built that I'm pretty sure they could survive a meteor strike. And let's talk about that hardcover--finally, a spa that doubles as a dance floor for impromptu backyard parties! If you're in the market for a hot tub, do yourself a favor: head to Strong Spas, ask for Robin, and prepare to be entertained while making the best purchase of your life. Cheers to endless bubbles and laughter! read more

If I could rate these people higher I would! Great selection of hot tubs to choose from and all at a fair prices. The staff took their time and gave me a "hot tub for dummies" course. If you are in the market for a hot tub Strong Spas is the place to go! read more

12/5/23 These spas are garbage. 1 year after owning the spa, the heating element broke. It was repaired after several months of waiting. Year 2, the spa started leaking. We have been in communication with Strong Spas, since Feb. 2023 and the spa is still leaking. We have had 3 servicing companies sent out to fix leaks and the spa still leaks. The last company said it was a crack in the liner. Strong Spas sent them a silicon patch to fix. Guess what, still leaks. Every few days, the water level is below the jets. Not impressed and highly considering a lawsuit! 2022 Pretty disgusted with this company. We purchased our spa about 1 year ago and the spa quit heating. I contacted the customer service line the end of March and was told a technician would be contacting me within 10-15 days. When I had not heard from anyone last week, I contacted customer service again. I was told my ticket would be expedited and the original customer service rep that initiated the ticket would send me an email. Today, I have still not heard from a technician or the original customer service rep. I contacted customer service again and was given the same run around I was given last week. I am almost certain I talked to the same guy, "Art" ext. 306, all 3 times. He told me he could not look at my notes to see if anything was done last week and whatever he did for me today would do no good because no one is in the main office. read more

Anyone that has gave this company or the Quality of their spas a great review is a fake review‼‼ The company will ignore you, Spa only worked perfect for the 1st 3 month. my spa had 3 pumps, 1 had a bearing start screaming after the 3rd mont. I couldn't get the strong spa company to return my calls. I finally got a hold of them pretending to set up and be a spa dealer with them. then, they just past me off to service guy, that said, they wouldn't send him a pump. I worked for another 2 months trying to get them to send me a pump, and I would had replaced it my self. Now I purchased my spa directly from them. I finally gave up and purchased pump from eBay. $600 gone. I had my spa for about 7 months and only used it for 3 months. It worked great for about 2 months sep through October and in November the heating went out in it. I tried once again to contact them with major run arounds, dodging me any they can and this time it was mo than I fix, because it wasn't a simple heating elemen, it was something in the green board itself. aft dealing with them for over a year getting absolutely nothing out of the, NO HELP‼‼ I dec to try to buy a completely new heating and control uni. I went through hell trying to find one and once I found the unit that was supposed to be in the spa, I noticed the wiring hookups were dif read more

Worst experience in a hot tub company. I have called and they refuse to come repair a 1 year old spa. No reputable company will come and look because they say strong spa is junk and have a known suction line issue. I'll be posting this review everywhere I possibly can to save others this hassle. read more

DO NOT BUY A STRONG SPA!!! in less than 2 years I have had to repair it numerous time as once you buy it that is where it ends, literally hours on hold and multiple emails to their support email or maybe a better way to say it is "the ignore" email address they give you, what a joke. Purchased at Costco, they gave me a case number and that's where that ended too, will be seeking legal action, this all began long before Covid-19 NO EXCUSE, just want a phone call! Buy Elsewhere!!! Steve read more

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This is the worse brand you can purchase the service and warranty is not worth it and their fabrication materials are not the proper grade they use schedule 10 plumbing instead of schedule 40 and charge you like they use schedule 80 piping their components broke easy and their warranty is voided if you move your unit even you use a professional company to do it be aware of this company is just to steal your money with no quality product and no customer service. Don't fall for their pore manufacturing and quality. read more

Robin was awesome! Very nice and friendly. Taught me all about spas. Very professional and honest. Great prices and financing available. Highly recommend buying a spa here. Great service. read more

Apr 16, 2018 Purchased a Refurbished Hot Tub Rio 11 Jet Spa. Damn thing melted. Now all the side edges droop inward. Contacted Strong Spa, told that it's within specifications. What a load of crap. Don't buy from here... read more

I am EXTREMELY DISATISFIED with this company. We purchased a motor to fix our spa, and it ended up not being the right motor. We returned it after months of requesting a return authorization. Despite the motor being received, we STILL HAVE NOT been reimbursed. Delay after delay, excuse after excuse, contact after contact, emails, and calls, they still have not rectified the problem, nor even produce a reply. Customer service is more aptly named customer dis-service, and customer satisfaction--DISsatisfaction. It's been nearly a YEAR since our purchase, with no relief! read more

Bought a hot tub cover came damaged and they refused to replace or give me my money back.