I just want to thank an ATT phone rep. Named Sara that helped me out, alot today...because their…read moretwo outdoor employees trying to promote their "ATT Fiber", charged me for new internet account service(that will be refunded, ASAP...). I already have one. Thankfully, Ms. Sara fixed everything backed for me!! Bless her heart!! 11/20/24: And a BiG Thank YOU, too!! Mr. Denzel & Evan w/ATT Billing/Cancellation Internet customer service dept. crew members, y'all some MVP's.

If you cancel your internet service mid-term, they still charge you the whole month:(…read moreNo prorated billing.

As advertised. A fair price and competent technicians. That's all I ask for and that's what I got…read more Well done to them.

Tony, Paulo, and Mattheus did a great job wiring and installing speakers and an electrical outlet…read more The wiring was a challenge, and they did an excellent job by minimizing the number of cuts to the drywall on the walls and ceiling. They cleaned up, put all the furniture back, and dialed in the new speakers to the existing setup before leaving. Extremely happy with the work.

We live in University City and wanted to get an outdoor antenna for the digital over the air…read morechannels. We had been using an indoor antenna but could only get about 35 channels and no KPBS channels. Kurt was courteous and prompt in providing a quote and scheduling the install. After he installed the two antenna setup on our chimney (no punctured into our roof) we were able to receive 90 channels! His pricing was competitive and he is very knowledgeable about what would work. Thanks, Kurt!

We ditched our cable system for an Over-The-Air (antenna) system and have been extremely happy ever…read moresince. Mark and his team offered a system that met our needs- even as we live on the north side of a hill that blocks some reception from SD stations. They did an installation on our two-story house and showed us how to control the motorized antenna to get LA stations. Our investment paid it self off in less than a year - it's been one of the best decisions made. I'd call Custom Antenna for a new system if I ever move again!

Not sure why this place has such a low rating. I came in to compare prices for new internet since…read moreI've recently moved. The whole process was quick and painless. Download the app, create your account, and everything else is pretty much there. I was given my router, and Jessica was transparent about prices. She even went above and beyond to make sure I'm getting the best pricing. The only con I see is the horrible, congested area it's located in, but what can you do when Trader Joes is right there.

Arrogant and disgusting customer service. I was having…read moreissues with the unlocking of my SIM card from my former carrier over to Cox. After each carrier blamed the other for the inability to unlock the card, and after having been transferred from one agent, department to the next without the agent explaining the situation to the former, I was left to continue repeating myself?! Finally, I headed out to the Hillcrest location. These two men there, one in his mid thirties; the other late 30's had these arrogant attitudes as if I were inconveniencing them?! They said "you will have to call them, Spectrum , to get them to unlock the card." We can't do anything to help you?!" Back and forth both Spectrum and Cox blamed the other. Now just how am I supposed to call them without service?! I don't know what to tell you, but you can't come in here and expect to use our phones to get your card unlocked?!?" I said absolutely nothing more. I got up from my seat and walked out the door. Look into AT&T, Verizon, or any other carrier. Save your time and money. There are SO many other companies that will compete for your business and are concerned with customer retention. This business couldn't care less about obtaining your business, let alone retaining it.

Robert did an amazing job installing an 85" TV on my wall. He completed the job effortlessly and…read moreit was clear he is highly experienced in what he does. Pricing was fair, he communicated well when providing ETA, and I'm really glad I hired him for the job. Highly recommend Robert to anyone needing TV installation.

The service I requested was performed quickly, quietly and at the price quoted. The noisy dish is…read moregone as it is dangling cables and I am a very happy person.

I honestly had a crazy morning and was stressed out because my router had died and I was supposed…read moreto be working from home. The wait was quick and Christina was able to help me get everything resolved. She also helped me upgrade so my internet would be faster/more efficient for work. Thank you, Christina!

Absolutely terrible service. When they're trying to sell you something, they're very helpful. But…read morewhen it comes time to return the equipment, or cancel service, it is awful. When I was at the store, there were 30 people waiting to see a representative. I walked out after 45 minutes. They actually make you conduct a survey before you cancel your connection and if you refuse to do the survey, they will not cancel the connection. They claim. I cannot say enough bad things about Spectrum. Thank God for AT&T.

For the most part my Spectrum/Charter service has been reliable. The reason I am giving Spectrum a…read morelower rating is because they were charging me for 200 Mbps service when I was only receiving 100 Mbps. Their excuse for not fixing the issue on their own was they had a merger and did not take it upon themselves to alter the agreement I had previously. I did not have a previous contract that they would have needed to alter. I feel when they altered their service they should have informed customers of the available services. They knew I was paying for 200 Mbps service and left me at 100 Mbps. I contacted them in attempt for them to make right the deficiency, but they only offered to switch me to the 200 Mbps service that I had already been paying for for 4 years. They did not offer me a refund or any other form of restitution. I requested that they upgrade me to 400 Mbps service for 12 months at my current rate, but they specified they had no way of doing it. This is a classic example of a large company padding their wallet at the expense of loyal customers. Spectrum did not bury the broadband cables. They left the cables strewn across the ground, some cables were weaving through the pickets of my fence, and I even found a large heap of twisted cable overgrown by grass and weeds. I found a service hub in my back yard behind a tree next to my fence. The hub had cables running from it to other homes near me, and those cables were not buried either. Spectrum, please make this right.

Extremely disappointed with Spectrum Mobile. My bill increased without a clear reason or any…read moremeaningful explanation. When I signed up, the representative strongly promoted how "great" Spectrum Mobile is, how fast the internet/data would be compared to other providers, and how "cheap" the service would be overall. Those claims did not match reality at all. What bothers me most is not only the pricing change, but the attitude afterward -- it feels like customer concerns are NOTHING, and getting a straight answer is impossible. Because of the unexpected increase and the misleading sales pitch, I do not recommend Spectrum Mobile.

I've been a loyal customer for 10 yrs or more, but my recent experience with their customer service…read morewas very frustrating. I was initially offered a promotional rate of $90.00 per month for two years for my internet, which I agreed to. However the representative didn't complete the process. When I called back, another representative claimed there was no such offer and quoted me $93.00 instead. After explaining my loyalty to Cox and the original offer I was given, the represena- tive eventually confirmed the $90 promotional rate after putting me on hold for 10 minutes. While I appreciate that they honored the offer. the process was unnecessarily time-consuming and frustrating. Cox needs to improve their communications and consistency across their customer service team. If an offer is made, it should be properly documented and honored without requiring multiple calls and lengthy explanations."

After a seriously awful experience today (unauthorized changes to my service and being hung up on),…read moreI checked their Google corporate link to see if anyone at Cox is watching and has stopped to check their ratings on Google - They are Awful or worse than my experience today! It appears the same is largely true here on Yelp. We are 40+ year customers of Cox and I've had enough experience with Cox customer service over those years to see the negative change that's been occurring for a while now. What happened? If Cox isn't checking their customer satisfaction scores here in Google or Yelp for their stores and unaware, they should be alarmed and so should you if you're reading this and thinking of contracting with Cox for home internet. If tho, as I'm guessing their zeal and drive for sales from upstairs has left any interest in their public facing legitimacy behind, it's not a surprise. So unfortunate for a once good company.