My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

Under New management back in 2017 too many patients not enough employees who never helped my mom to…read morethe restroom after buzzing them several times. My sister and I visited her every day. she died there because she was crying in pain every night according to her roommate she a UTI that the nurse said and their Dr was going to treat it but she died that day after I was told. I should have sued them for neglect, but I didn't.

Only because I'm required to post a star ti place my review…read more This place is literally a patient dump site. Do Not allow your loved ones to be placed in this place. Employees/management are unmoved by patients in need. Awful!

When my husband had his recent accident, we were informed that he would need to be admitted to a…read morePost Acute care facility for recovery and rehabilitation. After some research by a relative, "Cottage Crest" in Norwalk was chosen. We will be forever grateful for the personal care given by the staff, the cleanliness and professionalism rendered. I felt very comfortable leaving him in their care ( not an easy thing for me to ever say). Thank you again, "Cottage Crest" for a very positive experience. Louise Mc Connell

Cottage Crest is an amazing place. The folks that work there are very caring, loving and patience…read more. The CNA's are the best! They always make the patients feel loved and valued which is very appreciated. There seems to be a great team atmosphere in place. Everybody is always willing to help each other. It's an old facility, rooms are small for a two bed setup, but they are always fixing it up and making it look very nice. i would recommend this facility for your family members.

I toured the facility this morning. Scarlett was very friendly and kind. The facility and staff…read morewere pleasant, smelled nice and the patients looked happy to be there.

AVOID AT ALL COSTS!!!…read more Under NO CIRCUMSTANCES should you ever let a family member be admitted to this facility. When you enter the building you are overcome with an indescribable foul smell. The staff is extremely unprofessional as they are constantly laughing and many "nurses", when not helping patients, are at small school type desks apparently studying. Shouldn't the staff be licensed to help patients? The care from the nurses is awful as they pay no attention to patients and only notice issues with patients when family members point them out to staff. Your loved one may be placed here by their insurance company without any say, as my family member did, so defend your family member and do not allow them to be placed here or if they are then get them moved IMMEDIATELY!!! All around care is awful! PLEASE DO NOT LET A FAMILY MEMBER GET PLACED HERE!

My grandmother was at Intercommunity for some time. I got to know some of the staff that took care…read moreof her while she was there. They were all caring, respectful and made sure her stay there was as comfortable as possible. Although it was hard on our family to see our grandma there, we knew that she would be well taken care of by everyone. Her room was always clean and the food they provided looked great. I cannot express my gratitude enough for everyone that looked after my grandma and everytime I went to visit the staff was always so nice and helpful. Thank you for caring for my grandma.

A nice easygoing caring atmosphere especially from a sweet lady named Marcela V. She's so patient &…read moreenduring, always see a smile. Customer service is always available. I've been here in the past to visit besides known friends who had their loved ones here too. They do their best to be accommodating to all at this convalescent facility especially with their patients/ residents.

As being one of the first student to graduate and pass the CNA exam, the school at Third-Gen…read moreNursing Academy has been a wonderful experience the school and the professors are amazing, I can say it's been a pleasure being part of it. The professors here are so amazing, helpful, nice and thoughtful. The 6 week course went by super quick. Thank you once again professor Adriana and Ms.Gwen for everything

This nursing school is top-tier when I tell you, they accommodate you in every area of learning and…read moreI love that it's a mother and daughter owned business. My six weeks went by so fast. My clinical was awesome with my professor there every step of the way and I'm here to tell you guys I am now a board certified CNA So if you're looking for a school that That cares and that is top quality third GEN nursing Academy is the one for you do not wait!

everyone is very nice at Tesla love to buy a Tesla on that location can wait to go back all give…read morethem a 10 of 10

Wonderful Staff...Guests look HAPPY! . The flooring is new! Very clean! . The back door should be…read moreaccessible to visitors as well. It's inconvenient to halve to walk all the way to the front to enter.

Best facility. Great services, therapy, nurses, activities and dietary go above and beyond. They…read moretreat their residents so well.

Excellent experience from start to finish. The staff was professional, friendly, and attentive. The…read moremedical team took the time to answer all my questions and provided great care. The facility was clean and well organized. Highly recommend this medical center!