My father was admitted to this facility at 1am, and the nursing staff were prepared for his visit…read more He was able to get his own suite, which was helpful to his healing and ability to rest and get strong. If I ever had a concern or issue, the front office staff (Denise Ortega) and Debra (social worker) were very responsive and helpful; I have so much appreciation for them! The nurses tended to him on a regular basis by changing his sheets and cleaning his room, giving him sponge baths, changing his diapers, and changing his clothes that I left hanging in his closet. The nurses who had a positive impact on my father were Molina, Monse, Cristina, and a male nurse from Jordan who trimmed my dad's beard. When my dad was discharged, he missed them all so much! The nursing staff gave him medicine on time and Dr. Sharma did a good job of monitoring his symptoms and labs. My dad loves food and not once did he complain about their food, so that was telling for me! The cafeteria staff were always friendly. The physical and occupational therapists were friendly, supportive, and positive with my father; thank you, Claire, Araceli, and Carlos! They were very helpful to him gaining some of his strength back. They had a kitchen, bathroom, and a car in their PT/OT space that allowed my father to practice doing certain things when he returned home.

My father was recently transferred to Southland Care Center following major surgery, and our family…read morehas been deeply disappointed and concerned by the overall care environment and safety issues we experienced during his stay. My father suffers from dementia/confusion following surgery and is considered a high fall risk. Shortly after arrival, we became extremely concerned about the level of supervision, responsiveness, and overall safety precautions in place for vulnerable patients. We had to request additional safety measures ourselves, including bed rails and a floor mattress, because we did not feel comfortable leaving him unattended overnight. I ultimately stayed overnight at the facility myself to help monitor his condition and ensure his safety. What made the situation even more concerning was learning about the facility's recent survey deficiencies while simultaneously witnessing several troubling issues firsthand. The overnight staffing situation appeared overwhelmed, and the environment did not feel appropriate for someone recovering from surgery with cognitive impairment and complex medical needs. Our family has since begun requesting a transfer to another facility because we no longer feel confident this is a safe or appropriate environment for his recovery. I understand healthcare workers are often under difficult conditions, and I appreciate the individual staff members who tried to help, but overall this experience has been heartbreaking and extremely stressful for our family during an already vulnerable time.

Quality care in the heart of Norwalk Ca. Caring, compassionate staff. Providing short term and…read morelong term care. Ready for the holidays. Exceptional care

Welcome to Norwalk Skilled Nursing a family friendly environment. We welcome short term skilled and…read morelong-term residents depending on bed availability. We have staff available 24/7 for care needs. We offer physical therapy, occupational therapy, speech therapy, wound care, IV antibiotics, activities, social services assistance, dental, vision services and hearing services. Our social services department has experience with discharge planning for your loved looking to transition to retirement, independent livings or board and care. Visiting is open with mask still in place and checking in with our front desk. Feel free to contact the facility for any questions.

Transferred a patient here from my hospital, they were attentive, paid attention to details,…read more I spoke with the resident family and they are happy we were able to find a temporary home for their loved ones. It has been a few weeks and the patient is doing better, and family is very happy. Hoping he will return back to his family soon. Thanks Intercommunity!

Avoid this place if you can. My mother had money stolen from her purse, we never got a care…read moreplanning meeting, and the doctor reduced her Parkinson's meds. This was not a good experience.

My grandmother was at Intercommunity for some time. I got to know some of the staff that took care…read moreof her while she was there. They were all caring, respectful and made sure her stay there was as comfortable as possible. Although it was hard on our family to see our grandma there, we knew that she would be well taken care of by everyone. Her room was always clean and the food they provided looked great. I cannot express my gratitude enough for everyone that looked after my grandma and everytime I went to visit the staff was always so nice and helpful. Thank you for caring for my grandma.

A nice easygoing caring atmosphere especially from a sweet lady named Marcela V. She's so patient &…read moreenduring, always see a smile. Customer service is always available. I've been here in the past to visit besides known friends who had their loved ones here too. They do their best to be accommodating to all at this convalescent facility especially with their patients/ residents.

Place felt like a hospital. The inside looked clean, smelled clean. No separate room to visit with…read morepatient, except for main entrance. Everyone was tucked into their rooms/bed by 6pm. We were searching for place to rehab an Adult Alzheimer's patient with walking capabilities. Two problems for us, no locks on inside of doors to hold patient in, and main door super close to busy street of Rosecrans Avenue.

my sister has been here for just over three months after a terrible car accident…read more They are understaffed and not always consistent but, the staff, the administration, and the doctors truly go out of their way to meet your needs. The nurses are kind, always respectful and they are a pleasure to have around. When I leave my sister there, I feel like she is in good hands.

My 91 yr old mom had to go to a rehab facility after her brain surgery bcus her legs became weak…read moreafter the surgery & needed therapy to walk again. I visited many locations b4 deciding on this place. EVERYONE THERE IS ABSOLUTELY WONDERFUL INCLUDING THE CLEANING STAFF. BUT MYLENE REGASA ALWAYS WENT ABOVE & BEYOND HER DUTIES to help my mother & me with just about everything. Her CNA Christa was superb. I'm just mentioning 2 people that made my mom's stay there confortable as if she were one of her family members. HOWEVER, EVERY PERSON AT THAT FACILITY IS A SUPER STAR TO ME. Thanks you all very much.

I will never stay at this place. The nursing CNAs were treating like I couldn't understand. Very…read morepoor service! I did love their physical therapy.Back to the incompetent staff. Very, very ignorant and bad attitudes. Food was ok

When my husband had his recent accident, we were informed that he would need to be admitted to a…read morePost Acute care facility for recovery and rehabilitation. After some research by a relative, "Cottage Crest" in Norwalk was chosen. We will be forever grateful for the personal care given by the staff, the cleanliness and professionalism rendered. I felt very comfortable leaving him in their care ( not an easy thing for me to ever say). Thank you again, "Cottage Crest" for a very positive experience. Louise Mc Connell

Cottage Crest is an amazing place. The folks that work there are very caring, loving and patience…read more. The CNA's are the best! They always make the patients feel loved and valued which is very appreciated. There seems to be a great team atmosphere in place. Everybody is always willing to help each other. It's an old facility, rooms are small for a two bed setup, but they are always fixing it up and making it look very nice. i would recommend this facility for your family members.

The care here is amazing. Truly first class. I'm now doing outpatient therapy here and have one…read moreissue. The doors to all of the public bathrooms in the outpatient building are heavy and difficult to open. They're impossible to open while using a cane or walker and I have to find someone to assist me. You would think the bathrooms at a rehabilitation center would be more accessible

I highly recommend this rehabilitation center. The Physical Therapy (PT), Occupational Therapy…read more(OT), and Speech Therapy (ST) teams are professional, knowledgeable, and genuinely caring. They take the time to create personalized treatment plans and encourage patients throughout their recovery journey. The staff is friendly, the facility is clean and welcoming, and the progress I've seen has been outstanding. Thank you to the entire team (inc. SWs, doctors, nurses, Case Mgt) for your dedication and excellent care!

I have been here several times when I have needed top notch post operative quality services…read more This facility is super clean. Everyone from nursing, therapy, kitchen, housekeeping, maintenance, and especially activities are the best at what they do. Thank you so much to the CNA's for the quality of work they provide selflessly. Great job in the kitchen making sure I always had something enjoyable, and tasty for my meals. Especially the going home breakfast they made me. I can't say enough good things about Brookfield Healthcare Center. I usually post my reviews on Google, but I thought I'd do yelp this time. Thank you to everyone on station 2. Your a great team. Too many to mention by name. Thank you therapy dept. Thank you Jackie, Mary Chris, and Alejandra.

Brookfield is a wonderful skilled nursing facility where the residents' well-being and quality of…read morecare are clearly a top priority. The staff is compassionate, attentive, and genuinely caring toward the residents. The facility is clean, organized, and well-maintained, which contributes to a comfortable and positive atmosphere for both residents and their families.