This review is simply based on the initial process, I never actually got my hair done here so I cannot speak to the quality on that. I had reached out to Orlando who was extremely kind and helpful with the process needed for my hair. The stars are truly only for him. We had spoken on a Saturday and I was told I would be matched shortly with a hairdresser that same day. I hadn't heard anything for a few days so on Wednesday I texted him asking about how the process was going to match me up with someone. He said Lorraine had tried calling me and even tried to leave a voicemail and gave me her number to contact. I was extremely apologetic and told him I would call her right after work. I had checked multiple times and had no missed calls in the last days. When she later picked up the phone, I very kindly said 'hello is this Lorraine' and her automatic response was 'yeah, not only did I try calling you, but I also tried texting you as well and you never responded' in an extremely rude tone, didn't even say hello and wasn't even kind about the mixup. I was taken aback and truly didn't know how to respond as on my end I legitimately had no misses calls and definitely no missed texts. I was never even given a chance to respond to apologize before she continued to go on about my hair, what needed to be done and trying to get me in for a consolation. When I finally was given a chance to speak, I apologized to her very kindly and said on my end there wasn't any missed calls or texts. I then went on to tell her i would be out of town the day she was trying to get me in for a consultation and wouldn't be able to make it. She very rudely responded 'well I'm not trying to get you in for an ACTUAL APPOINTMENT, just a consultation'. Obviously I knew this, I was just relaying I wouldn't be in town at all. She tried looking for another day she had available and that's when, yet again, I tried to apologize to her about the text/call mixup. I truly felt bad and didn't like how she had been speaking to me. I figured if she knew how apologetic I was she would be kinder to me. She completely ignored me, did not respond for a while then said very shortly that I would just have to get into contact with her when I was back in town. I'm hoping she just didn't hear me but either way this enter call had just been rude. Needless to say I will not be pursuing this salon, if someone cannot treat me kindly or even be understanding of a mixup they do not get my business and cannot touch my hair. Again, or Orlando was great and extremely helpful. The stars are only for him. I'm hoping this was just an off day or moment and no one else has had to deal with being treated as such but this was my experience. read more