Beautiful arrangement to congratulate my daughter and her fiancée. Same day delivery and the…read morearrangement was more beautiful than the photo.

Very poor delivery and communication. Flowers for our anniversary were not delivered. I contacted,…read moreand spoke to Cathy 3 times to confirm the order (4:30, 5:00, and 5:30pm) and delivery status, each time being assured that it's on it way, it'll be there any moment. Last two times Cathy spoke to the driver to confirm and called me back - again it'll be there any moment. Finally, as we're leaving for our reservation at 6pm it's determined that the driver forgot the order and it'll be another 15 minutes. I cancelled the order. Luckily, my wife was less upset than I was. I assume you need to pay for "timed delivery" if you want good service. Yes, Cathy apologized and offered to redeliver at no cost on Monday but the anniversary was over. Too little to late.

MAKE THE NEW LEAF YOUR "FIRST CHOICE" FOR FLOWERS!!!…read more ... is what's requested in "About Our Company" -- and I must emphatically agree! They DO, as also stated, "go the extra mile to make your floral gift perfect." Shopping online from Maine, theirs was the 5th or 6th on-the-ground real, in-town (vs. online) floral shop I researched, following discovering them here, thanks to Yelp. Nobody offered what was shown on the typical FTD or Teleflora, it seemed. Only, I needed something special for my friend, who'd suddenly lost her husband. Arrangements offered by others weren't right for my artistic friend's elegantly designed and furnished home and tastes, nor the expression I'd hoped to achieve. THE NEW LEAF's, however, were phenomenal. I was blown away! Never had I seen such beautifully designed arrangements -- indeed, "beautiful floral designs" -- which is why I chose them. I selected "Soft Serenity" for the balanced trio of greens, lilac and whites, and balanced artful composition, too -- only to be sad seeing what'd arrived had substituted some yellow and other flowers. Uh-oh... Calling Dina with my disappointment, however, I was kindly offered either a refund or to send again. We worked closely to ensure that softly serene design I sought for comfort was replicated as closely as one can... I'm so glad I did! My friend was just over the moon with superlatives! While the first was nice, the second was absolutely Wonderful, she'd said. And just now on the phone she shared how the arrangement was simply Magnificent. "Wonderful" and "Magnificent" are pretty exceptional descriptors of their designs... All-in-all, a terrific value and experience. I've saved Dina's number for the next time I need something special for my friend in Virginia Beach.

Fabulous local florist that knows the industry and understands customers' needs; they went above…read moreand beyond on a recent order for a friend that lost a loved one. At first visit, Sara and James were friendly, welcoming and knowledgeable. My vague wishes: "she likes low maintenance, maybe an orchid or an arrangement in the $75 range." She offered to create a fresh and unique arrangement in summer colors AND have an orchid dressed so I could choose; she even ok'd pickup outside of their normal hours. Turns out, I ended up needing it a day sooner...and they came through, calling to update me when needed. At pick-up, James said "I saw this peach double orchid and knew it was for your friend." That's personalized service at its finest!

Shoutout to Norfolk Florist for coming through like floral Avengers on my anniversary. I have the…read moreplanning skills of a goldfish and the panic of a man who definitely forgot to order soon enough. But these floral heroes didn't judge. They just smiled, worked their flower magic, and whipped up a bouquet so beautiful it made my wife tear up--which I think was from happiness and not the memory of last year's gas station roses. Fast, friendly, and full of blooming miracles. If Norfolk Florist ever starts offering "emergency husband support packages," I'll be first in line. Thanks again for saving the day--and possibly my future birthday privileges.

I ordered 24 pink roses for a valentine's day gift and what I received were faded, fully open,…read morewilting roses! (See pictures) These pictures were taken upon receipt of the flowers. I was offered half my money back but I wanted was a quality product for the exorbitant price I paid. I will never do business with Norfolk Florist again!

A few months (2), my dad transitioned and the funeral home shared this floral shop with us to order…read morethe arrangements. The customer service from the time we walked in and selected the floral arrangements leading up to the service was amazing. The floral arrangements were beautiful and met our expectations during one of the hardest moments of our lives. Thank you for your kindness and the lovely flowers and the ribbons. Everything was so nice. Everyone shared how beautiful the flowers were and this was one less thing to stress about. I don't have pictures but please trust my judgment.

3 roses and several carnations for 99.00. Every co-worker agreed this is outrageous for size. I…read moreorder regularly from different vendors, never had a presentation this tiny. Flowers are pretty, but this was 120.00 with delivery.

Diane was very helpful in taking my order for my husband's funeral and church flowers for following…read moreSunday. I will certainly call her again as the flowers were beautiful for the funeral! Thank you Diane!!

My husband and I received an arrangement from my MIL for our anniversary in October. The flowers…read morewere so fresh and beautifully arranged! They also lasted much longer than many other arrangements I've received from some others in the past. The first few photos are from 10/4. The others are from 10/11 after some of the others had already opened up. It was a wonderful combination of the two and I appreciate the balance. The only 2 cons I know of with this experience: 1. My MIL purchased them online through a 3rd party site (she can't remember which) and apparently paid extra for them to be delivered before 1pm. They were delivered between 3 and 4 when we were gone. The delivery person did call us when we didn't answer the door and mentioned that ordering through that 3rd party site was sometimes problematic as in they didn't know of the early delivery option. Which leads me to... 2. If you look up Martin's Florist directly, there is no way to order online from them directly. The website doesn't even list bouquet options. Only the ability to ask for a quote and call to order. For someone like me who often shops for these things in the evening and wants a good idea of how a bouquet will look, this is off-putting. In fact, I found this out when I tried to order from them about a month later. Ultimately ended up ordering from another business online because of it. Overall, I do recommend this florist bc as far as flowers go I was very impressed.

need flowers for a special occasion or just want a flower bouquet in the Norfolk area? This floral…read moreshop is a wholesale store. You can order ahead if you need a bouquet that is needed and they will wrap up the flowers that you requested. However I didn't get a chance to pre order my flowers and the women in the front wrapped up the flowers so nicely when I visited the store. Super friendly and since it is a wholesale flower store the bouquets are huge for a reasonable price.

Cindy really helped me for picking out flowers for my wife .Very professional florist looking…read moreforward to coming back as a customer for life

So my daughter is 3000 miles away in Chesapeake Virginia, and due to covid I couldn't be there to…read moresee my first grandchild be born. My daughter is in an unhealthy relationship with her boyfriend and his mother. They made her pregnancy a nightmare. I wasn't certain if he would send her flowers so I thought that I would. Flying blind I googled florists. I absolutely refuse to use a tele service ever again after receiving the most horrible arrangement ever and I thought they were beautiful until my friend showed me a picture of what she ordered and what she paid for after she complained to the website they dispatched to another florist and had another arrangement sent which was incredible. So I'm really reluctant to use a website for long distance delivery So I stumbled onto The flower Lady and I saw this designer's choice option, but there weren't any photos of what the designer's choice might be. But the other arrangements are beautiful but I wanted something big and over the top because she just needed something special as she and my grandson. I wrote detailed description of the situation at hand as well as you know it's a boy and my my message and I asked her to please make it special and over the top because of that. Baby was born in the evening so the store was already closed when I logged on and I called at 9:00 a.m. my time and the flowers were already delivered and she said that she made it extra special and sent me a photo. I didn't ask for a balloon but I signed the card I love you to the Moon and back and she said we have one of those balloons so I added that to the arrangement. And it was the most beautiful arrangement with the prettiest blooms. And done within hours of them opening and it was already on its way to the hospital. The special care and attention that she gave was just incredible. If you have a need for florist in the Chesapeake Virginia Beach area you cannot go wrong with The flower Lady

Place charges about double what they should. Massively over priced for underwhelming results do not…read morego here.

I live out of state and wanted to send a sympathy bouquet…read more The assortment and quality of the flowers are absolutely amazing. I ordered in the late afternoon on the West Coast and they were delivered the next day. Thank you for making such a beautiful arrangement and delivering so quickly to the family.

This was my first time using this florist, which I picked based on Yelp reviews. I selected…read more"Designer's Choice." It was the strangest color assortment and not at all what I expected for a summer birthday. Brown, lime green, yellow, orange, pink, blue and white (??) On the upside, the arrangement was a good size, nice and full, and they delivered on time. I also appreciated being able to include chocolates from a local business. If I were to order from them again, I would call ahead to find out what flowers they had in stock.