Very friendly, thorough, and compassionate. She cleaned the jewelry I brought with me in an…read moreautoclave to sterilize. This service is so good - highly recommend.

High level customer service, personable & professional - the owner was very knowledgeable and…read morehelpful. It was also a fraction of the price to get my daith done here than other piercers who overcharge like crazy. Support your small business owners - you will $ave and get a much more quality experience!!

My fam and I checked out this place Sunday. One of us got a new nose piercing and I gotz new nose…read morejewelry. The crew there was very friendly, knowledgeable and down to earth. They have nice quality options to choose from and the facility is very clean.

The place is beautiful! And the people there are really nice including the piercer! I got a jewelry…read morechange to accommodate swelling and the process was super quick and less painful than I expected! I recommend!

UPDATE: I got a tattoo here. Dave Norton is a very talented dude. I actually followed him on…read moreInstagram before I realized he was at this shop. Loved him for the cubist work he does and now I love him even more for how original my tattoo is. I came in with an idea of what I wanted and when it came time for me to actually tattoo, Dave exceeded my expectations in design. It was so dope. During the session, we watched two movies on the huge projectors in the shop. We were in a temp space, I think, as they were renovating the main place. Either way, everyone I interacted with was super kind, really funny, and just all around great people. I left kind of sad as we had spent 4 hours pretty much kickin it while I got my tat. Looking forward to get more work done here with Dave! --------------------- Don't really know about the tattoos, but my piercing experience was great! I felt the need to get a nose piercing and found Pino Bros through Yelp. I walked in and it was pretty busy, but I immediately was greeted by someone at the front and was taken care of (already impressed). The guy that greeted me told me that it would only be a few minutes because someone was ahead of me which was fine. I didn't mind. I only waited maybe 8 minutes until Aaron walked up to me and introduced himself. He immediately made me feel comfortable and I knew it was going to be a great experience. Aaron walked me through everything and made me feel at ease. Super sweet guy. Everyone there is pretty nice and I would highly recommend!

I've always had such an amazing experience at pino bros, I've been going to gonzalo for a few years…read morenow and he always does awesome work. everyone is so friendly, the vibes are great and there are some amazing artists here. 1000% reccommend

I came in looking for a gift for my two maid of honors for my wedding. Carina was so helpful and…read morekind. She answered any questions I had and was respectful of my budget. I'm very happy with the pieces I picked. Carina also went out of her way to package them up so beautifully! Truly appreciate the great experience!

I understand that it was a busy Saturday, but this location was downright unhelpful. I already knew…read morewhat I wanted to get from a prior trip to the Seaport Mejuri location and just needed to come in to check sizing. I looked up my items online, which was difficult given that (with no labels on any of the jewelry) I didn't know what to search on their website. So I was ready to purchase items, just needed to check sizes (which is what an in-person jewelry showroom is for). We waited in line due to store occupancy limits (understandable, it's a small location) and once we got in were immediately accosted by an associate who asked if we were finding everything ok. She disappeared once I said that I knew what I wanted and needed help with sizing. When I had to go ask someone from the back desk area for help, they rolled their eyes and scoffed at me for...asking them to do their job and help me understand the (unlabeled) sizing for the bracelet. If you're going to have no labels on your display for what the sample sizes are (20/22 inches for a chain necklace, a very slight difference, plus no idea which sample bracelet was for the M/L/XL sizes) at least have helpful staff! Then, when checkout time came I was told that the price was going to be more than I had originally budgeted for since we had picked out the necklace with a slightly larger diameter. I asked for clarification and the girl helping me gave the most convoluted explanation about the bracelet already being upsized. She expected me to already be knowledgeable about the different finishes too. I had to advocate for my 10% signup discount to be applied. And when we got home, one of the boxes was missing the storage pouch and polishing cloth. Overall a really scummy experience all around that I felt like I was being tricked and upsold with unclear explanations even when I knew what I was purchasing. I'm used to buying fine jewelry and having nice laid out options sheets that this business model was clearly lacking. Or even transparent pricing! I'm betting that they treat their staff poorly because they are so unenthusiastic to even help out people who know what they want! Such an unnecessarily stressful experience. The gals next door at Glossier are so much nicer and more helpful, and their price point for makeup is far less than the consideration for buying what is ostensibly marketed as fine jewelry. Most things are extremely marked up and of variable quality as compared to standard jewelers. I only came because I liked one particular design and had felt it before as solid. TL;DR Even if you already know what you want, don't go to the Mejuri on Newbury, maybe the one in Seaport instead. Very unhelpful layout and staff.

I got two conch piercings here a few months ago; originally I had planned on getting one conch…read morepiercing per ear, but my piercer, Lars, recommended against it, and was very accommodating to how I wanted to proceed. I was also recommended against piercing with hoops by the people working in the jewelry cases, for which I am also grateful for. Overall, the piercing was a very pleasant experience. Everyone was so nice and patient, which put me at ease as I was very nervous. I cannot recommend Lars enough; they were very kind with me

Clifton was the absolute best piercer! It was my first and I was nervous and he was so amazing…read morewalking me through every step and answering all my questions.

Everything is scheduled by appointment, but the staffs are super nice and they're great at…read moreinforming different types of jewelry and types of piercings. They make the process of getting a piercing rather comforting. They have a good amount of jewelry selection, which are on the price side I would say, but still great quality

Recently got my nose pierced, and it was the best experience I've ever had with a Piercing. The…read morefirst thing I realized was the calming atmosphere and decor when you enter. Secondly, they offer an amazing collection of jewelry to choose from, or to swap out previously had piercings. My piercer was named Robyn and she was super personable, and made sure that I was relaxed. Immediately it was apparent how professional she was at piercing and took her time with sterilizing all the parts. A week later I reentered and had to get my bar extended to account for healing. The owner squeezed me in immediately and I was also able to talk to the owner who helped me out. She was also super kind & friendly I could tell she was super passionate about opening this piercing facility & wanted only the best for her staff & customers.

Did not have an appointment and just walked in. Staff are always so amazing and helpful with…read morefiguring out piercing location and specific jewelry type. Always have the best experience.

Run, don't walk...away from STUDS…read more It is 2025 and customer service should not be that hard to deliver, alas, I've been proven wrong. Is studs convenient? Yes. Besides the fact that my piercer was nice and it was easy to get an appointment, the rest of my experience left a lot to be desired. I am going to include all the details here so that when Annalisa comments and asks me to reach out to share more details we can all know that this is a canned response and they truly don't care about their customers. Day of piercing. They were a bit behind. No worries. I chose my jewelry and was get my flat helix pierced. The piercer marked the spot, though she didn't use a light or anything to check for blood vessels. I'm not a piercer, so maybe not all piercings require that. Honestly the initial experience was more or less fine. It was about one month later that my piercing got knocked out of my ear in the shower. I was flabbergasted because I have several other ear piercings and it is actually impossible to remove them. I literally had to sign a waiver for an MRI bc I couldn't get them out. Studs jewelry, on the other hand, is cheap cheap cheap despite the unnecessarily high pricetag. I was fortunate to find both pieces of the earring when it fell out and I attempted to get it back in. My ear was swollen and then grew much more swollen through my attempts to get it back in. I figured I was causing harm so I decided to stop and go back in. I called to see if I could pop in before I left for vacation the next day. They don't have a phone in their studios. Like what? I figured I had no other choice but to go in and quickly ask someone who does this all day long to quickly pop it back in. When I walked in and shared the story at the desk, you would think I was asking them to perform a root canal. The receptionist seemed outraged that I would make such a request 15 minutes before closing when there is still one appointment left for the day. I let her know that I'd be happy to wait. I was told they have to close. Like duh, I understand, but this will take like three seconds. My entire piercing appt was 3 minutes. Like y'all, we can make this happen. Like I mentioned, I was going on vacation and I didn't want my brand new piercing that cost like $80 to close up. I thought they wouldn't want it either. A good piercing out of that studio is a walking billboard. The receptionist agreed to ask the piercer. A lady comes down with a horrible attitude, does not introduce herself and tells me why it is not possible for them to put my earring in. I asked how long it would take. She informed me a couple of seconds. She spoke to me in such a condescending way using phrases like, "what I am trying to explain to you is...," "what you don't understand is...," "if you would just let me finish..." She also told me that they work 8 hours and have to come back the next day to do the same thing as if they are the only people in the world with a job. I literally have never spoken to a customer about my work schedule as an excuse to not be kind and accommodating. Now I thought I was talking to the piercer. I said how about we get this in my ear instead of yapping about it. Turns out it was the manager, Sasha. I was being spoken down to by the manager. Customer service 101 is listening and she was unable to listen, she spoke over me time and time again using sarcasm which I did not appreciate. I get really anxious in this type of situation and my eyes welled up and she told me, "to stop crying. There is no reason to be crying." Anyone who is highly sensitive knows that makes it way worse. The manager should not be saying that to a customer. She eventually went to ask the piercer if it was possible. Upon her return she asked me to sign a waiver (like for what plus I already signed it for this exact hole) and then tried to charge me a $15 jewelry change fee. I was outraged. This should have been a courtesy given the horrible quality of the jewelry. If your jewelry falls out in the shower, that is a quality issue. While I was waiting for the manager to speak to the piercer, the receptionist gave me a tip for getting it back in myself. Bro, if we started there, this would have never gotten blown out of proportion. So all that said, I will only be going to a real piercer from now on. The quality of jewelry is better. I've had more healing issues here than any of my other piercings. Oh and they tend to be legitimately nice in real piercings studio. Just don't bother. Even if the initial appt seems fine, there are long term repercussions for getting pierced there.

Got my ears re-pierced and nurse Sarah was so informative, friendly, and clean! I'm all about…read morecleanliness and they definitely are above and beyond with their cleanliness. Highly recommend! I felt more at ease going here after hearing feedback from a friend's girls getting their ears pierced here.

Update: I followed all their instructions and used the spray twice a day to prevent infection…read more But less than 2 weeks after piercing, my ear was red and throbbing. Had to be on antibiotics for a week.

Sylar was a godsend. He did a tattoo for our daughter about a year ago, and my wife and I went in…read moreto get the same one this year for our daughter's birthday. My wife was a little anxious and Sylar really helped her through it. His work was impeccable! Highly recommended.

been here twice. i'll admit it's pricier but that's boston and it is quality. The artist and ppl in…read moreshop are cool and easy to explain and talk to they're very forgiving about switching designs, placements, and making sure you get what your asking for. the first one i got was a halloween flash and the second was a hand drawn one my artist did for me. i appreciate the shop and their attention to detail and comfort.

Clean, quick, and painless experience overall at Superficial ModSpa. The space itself has a really…read morenice aesthetic inside, very clean and modern, with a calming vibe that immediately makes the whole visit feel more relaxed instead of clinical or rushed. I was waiting for a bit before being seen, but honestly it didn't feel long at all. The environment is set up in a way where you can just sit, look around, and zone out for a minute, so the time goes by fast without you really noticing it. Once things got going, everything felt smooth and efficient. No confusion, no stress, just a straightforward and easy experience from start to finish. Overall it felt well-organized and comfortable, and I'd go back again.

I can't recommend Superficial ModSpa enough. Katie has been absolutely amazing to work with for my…read morepiercings. And everyone on staff is welcoming and friendly. Don't hesitate to book an appointment.