Owner and employees are knowledgeable and kind. Gigantic…read moreselection of Warhammer. Thorough card selection of multiple popular games. Prices are fair, and owner is updating prices regularly.

I came in looking for help, and no one offered it. At first, I assumed the staff might just be…read morebusy, so I waited by the front counter for a bit. Even then, no one acknowledged me or came over to ask if I needed assistance. After standing there with no response, I wandered around the store hoping someone might check in. Only one person said hello, and I couldn't even tell if they worked there because they had no badge or uniform. Meanwhile, there were about six people gathered around a table setting up a Warhammer game, complete with miniatures, terrain, and buildings. They were laughing, joking, and clearly enjoying themselves. Could one of them have been an employee ? Who knows!? I don't mind people having fun at work, and I understand they probably all knew each other well. But you'd think at least one of them would have noticed a new customer walking around the store looking a little lost. Not a single person broke away from the group to ask if I needed help or even acknowledge that I was there. What makes it more disappointing is that I genuinely try to support local businesses instead of just ordering everything on Amazon. I'd much rather walk into a store, make a connection, and support a local community space. But this visit made it clear that this particular store didn't seem to care about welcoming new customers or earning that kind of loyalty.

My girlfriend had Rik at the Frame And Picture Shoppe in Wilbraham frame 3 pictures for herself,…read moreshe requested non-reflective glass because of a problem she has with her eyes. When we went to hang the pictures, wee found that the glass was very reflective, so we brought them back to him. He insisted that the glass was ground to be non-reflective, I asked him if they only grind one side, and he said yes. He removed the glass from one and it looked to be correct, so I suggested that maybe he put the glass in backwards with the non-reflective side facing the picture. Rik started getting pissed off at me then, he knew I was right, but his ego wouldn`t let him admit it. He kept pointing his finger at me, saying I was insulting him, since I had no experience in the frame business, and he was the expert. I took the picture and reversed the glass in it, and it was now non-reflective, but Rik kept insisting that what I did was the wrong way, and that I was still insulting him. He did offer to flip the glass in all 3 pictures, but that after that, he didn`t want to see us in his store again, all the while continuing to rant against me. My girlfriend finally told him that she felt insulted, since it was obvious that I was right, and that he kept insulting me. All we wanted was for the pictures to be what she paid for them to be, but he was escalating the situation into more than it needed to be, he finally shoved all the pictures back at us and told us to leave and to never enter his store again. I knew that I could fix the pictures myself, so I packed them up, and as I started to go, his young boyfriend came over, told us to leave, and I told him that we were. At that time the guy body checked me, thankfully the store was crowded with displays so I was able to stay on my feet somewhat. I saw that he was behind me and advancing, so I drove my elbow into his chest to get him to stay away from me. I turned and faced him, and then Rik started calling for the police and saying that he has it all on tape. We left and later talked to a cop and gave him our story. In the police report, Rik claims that I was swearing at him the whole time and then for no reason I punched his boyfriend, which I never did. This all could have been settled so nicely if he offered to fix his mistake, but in his mind he isnt capable of making a mistake. If you ever get into a disagreement with him, he`ll instigate a fight and call the cops on you just like he did on us, just to save his fragile ego. A person like that should never be running a business where you deal with people.

I have used Rik and previously Kim who owned sold the shop to Rik. I have problems with my eyes so…read moreI always order the non-glare glass for my pictures.I have ordered non glare from Kim , and also Rik. One side of the glass (which is what I ordered and paid in full for (non glare) I paid for 3 pictures. I picked them up. When I got home I realized that Rik installed the glare side of the glass. I returned to the store and told him that he installed glare side of the glass. He responded with Cindy you are insulting me. I know what and how to frame, My boyfriend who was with me suggested that perhaps he installed the glass on the wrong side. At this time Riks temper was escalating to the point of a temper tantrum. To do a little test Rik removed the back of one of the picture to show me that the glass was non-glare. Holding the glass up you could see the non-glare, HOWEVER when the glass was turned over,, you could clearly see it was glass that was glare. Rik was clearly embarrassed. Yes he was most likely humiliated, only because he was so embarrassed. His face with a shade of red told me he would flip the glass and finish what I paid for ....for his mistake. I then told Rik that I was a very good customer. I then told Rik that I was personally humiliated by insulting my boy friend. In the midst of me telling Rik this , he shoved all of my artwork towards me, told me he was not going to finish what I paid for and that he did not want to see myself or my boyfriend in his store ever again. I placed my pictures in my bag, and we started for the door, a skinny man who I have seen in the past in that store, just hanging around. My assumption was that they were employees. One of those men stayed the entire time in the frame part of the shop , while the gentleman with a very large blond afro stayed in the toy section of the store. AS we started to walk out of the door the gentleman that had stayed in the frame shop (not Rik) Rik was behind the counter the entire time. The skinny man lurking around the frame shop hip checked my boyfriend as we were exiting, in response my boyfriend elbow backwards, Skinny man told me he was a veteran. Rik told the police that there was a child in store which was a complete lie He also said that my boyfriend and I were swearing....which is also a complete lie. Moral to the story is first I would not go into that store. This is only going to hurt his business. My entire employment was customer service. The customer is always right. I knew the previous owner Kim .of The frame and picture shop....and she always made things right.Ric should have admitted to his mistake graciously. Karma

Jenn does beautiful work and her prices are very reasonable . I use her for all of my framing.read more

Great little shop with an artist owner who has an excellent eye for matching frames to your…read morepaintings/photos/art. Very reasonable prices, as well. The small gallery has lots of interesting small pieces of art, beads, and other items for sale by the owner and other local artists.

It's a good thing they have a giant inflatable man wildly wiggling in the air, and also a large…read morebanner advertising their location because otherwise it's pretty much impossible to find them. Even following Yelp's directions, they ultimately lead to you to a parking lot where the building beside it looks abandoned. We almost gave up and as we were walking up the street, the wiggling inflatable man caught my eye, and I realized that's actually the art store. This was a fun store to browse. They have a lot of supplies for all your artistic needs, and at pretty reasonable prices. I was looking for pottery supplies on this visit and found a few. They only carry speedball glaze, not sure why but it would be nice to see them carry brands like Laguna or Amaco. Perhaps they don't have enough people buying glazes to justify supplying a large array? Regardless, I ended up buying one, especially since it was a few dollars cheaper than online. It felt good to support a local art store in this way. They had a great sale going on, especially with regards to paint brushes. I didn't buy any as pottery glaze tends to be harsh on bristles so I always get whatever is cheap but if you're looking for oil, acrylic, watercolor supplies this place would be great for that. The people working here were stellar! Very friendly, and easy to talk to. Would be a regular if I lived here.

Found exactly what I was looking for right away. Shop is well organized, staff is very helpful…read more Parking was a little dodgy but not horrible

Wow, what a gaming store! I remember I used to love how…read moretheir old location felt, but their new location feels like it should be the benchmark for gaming stores in CT. I LOVE their private gaming spaces and the ambiance of the place is always so neat. This is how an EPIC gaming store should be.

I'll start by saying that this space is genuinely good. It's clean and well kept, the employees are…read morepleasant, and the food is good and convenient. My friends and I go 2-4 times a month to play commander. There's a table pass system in which you spend $10 and get a voucher that lets you stay and play and can be exchanged for $10 off of a purchase. This is fair and we've never had a problem with this. We typically end up spending ~$20-$30 each when we come and play anyway (more when we buy sets). The problem is how this voucher is limited in its use. My friend and I wanted to split a pizza, but were told we couldn't use our vouchers together in one order. A whole pizza here is $24, which is already fairly high priced; but because we had to do separate orders for a half pizza each we ended up spending $32 total for a whole pizza. Quite frankly, it's exploitative and greedy. Until this policy changes, our group will be playing elsewhere for our weekly magic. UPDATE: The owner's response to this was to explain the entire business model and how if he let customers spend their $10 voucher however they wanted, he would have to charge double that for people to play there, and then force people to get a $20 voucher on top of that. Well Jared, I may not be able to understand the mental gymnastics it takes to justify extortion of your customers, but I can see greed when it appears. I will not be feeding this greedy toad and would not recommend anyone else does. (:

Great spot and good dude who runs the place . Would recommend checking them out if you're around.read more

wonderful local owned firearm store. HIGHLY recommended…read more Purchased Ammo, and a nice semi auto. Go see them!

Purchased an 8BitDo Ultimate 2 controller from GameCity via eBay and was scammed. Seller sent me a…read moreused 8BitDo ultimate controller instead which is a much older model and much cheaper. I could have bought it new on Amazon for less than what I paid for this old used junk. The seller said I was wrong and that's not what they shipped me which is a complete lie. Stay away from this scammer or it will happen to you too!

Called Game Hunter Game Cities sister store around 2pm today, made an inquiry about three different…read moreunique controllers that i was searching for, which was the Logitech G Heavy Equipment Side Pannel, Which came out in 2018, a Hori Farm Vehicle simulation control Setup which was released last year so did not have high hopes , or a Thrustmaster SimTask Farmstick which also was released around the same time as the Hori. Now I am aware that one item is obscure but has been out for a while, and the other two were obscure and relatively new. Sadly they had not seen any of those controllers in their store and were unaware of exactly what they were however they listened intently to my description and allowed me to leave my number with them for when the odd day comes when someone is selling obscure simulation controller. The employee at Game Hunter Suggested I call up their sister store to see if they had any of the items possibly in their inventory, saying they tended to get more obscure simulation items. I called up Game City right after, I asked the individual on the phone if they had a moment to see if any of the three items I had on my list were possibly within the store, he said yes how can i help? I then asked if they possibly had any obscure simulation controllers or peripherals currently in house, he said then hurriedly again asked me what exactly are you looking for? I Barely finished the word Logitech and he goes yeah yeah ill take a look and then call you back.. Okay take a look at what? since all he heard was one word and decided that what ever the heck he was doing prior that was exclaimed as non existent became immediately pressing to cut me off mid sentence to tell me he needs to let me go and call me back after he goes and looks.. To be clear he didnt listen to me, just cut me off on the phone and never returned the call. Now to be clear i was courteous, respectful and fully understanding of the obscurity of what i was seeking, which to be clear two of the items are technically main brand items aka logitech and Thrustmaster so obscure is a relative term . Let me be Clear, I am 35 years old have been gaming since a wee one and have been doing buissnes with independent shops and pawn shops all the like my entire life I have nothing but respect for individuals who work in those industries knowing that many customers are well just down right unpleasant. This interaction left a horrid taste in my mouth, I felt deeply disrespected as a customer and the level at which i was dismissed felt almost Bigoted, I am a transwoman and its clear when i speak. If you are LGBTQ I highly suggest you avoid this establishment, since they made it clear that Their bigotry was more valuable then my patronage. I have never written a bad review before or wrote a review before period, nor accused a store owner of being Transphobic if not hateful. Its been several hours since that interaction took place and i still feel that my experience was so unpleasant that I feel genuinely upset and treated unfairly which at a geeky small game store with a pocket full of cash Which dosent happen often Has left me feeling deeply uncomfortable to the point i will never step foot into a privately owned game store again because the sadness of being treated that way overshadows the few good things and experiences i could have. Game City broke my confidence to interact with small business owners Also i grew up in Vermont Grassroots... I will now be buying everything off of amazon and Ebay its sad when the cold indifference of a faceless corporation though mail is preferred to a small humble locally owned grass roots store, of which is selling you not just games but Memories Nostalgia, even a lost childhood to some. I am sorry to make this about transgender issues, but if you take a peek at the reviews about this place on here that the other review is about being poorly treated to the point of it almost being spiteful is also a Transwoman.... Not a good look, Not to pull a gamestop nightmare or anything but as a nerdy woman I just ran out of places to shop at ease without being discriminated against. The largest Knife Shop in the World in Pidgeon Forge Tennessee made me feel more comfortable and they were selling Nazi War Artifacts next to the extended Ar P mags. To work off what Emu M. Said that they are not knowledgeable, that was incorrect sadly, they are highly knowledgeable of the trade, but have zero patience or desire to assist a transwoman. Glad i served...

All I can say is wow! Good customer service, it's family owned from what I can tell. The older…read moregentlemen fixing the jewelry had funny jokes and the employees had good attitude about helping us. Really reliable always come here for fixes and watch battery replacements.

This place is horrible I just went here to try to resize my enagagement ring and the jeweler guy…read morewas nothing but rude and disrespectful. He told me that my fiancé didn't love me enough to get me a bigger karat ring. He shoved the ring size thing at me and didn't even try to help us with this process and kept being rude to my grandmother and disrespected us both. Please do not buy or resize anything from this place you ll regret it.Thank goodness we walked out.