RESPONSE TO BUSINESS:…read more Let me get this straight, you are blaming me for your expired products and rude staff? Really? I was 100% given a hard time during the return process. The interaction was tense, dismissive, and uncomfortable, which is why I spoke up at the time. Whether that tone shows on "video" does not change how it was experienced in person. The facial also caused a major breakout. My skin is still healing! I've had plenty of facials before, and this is the first time I've ever had a reaction like this. I did not previously leave a positive review. This was my first visit and my only review. Instead of taking responsibility or apologizing, the spa is pointing fingers at me, citing "footage" and a supposed positive review that doesn't exist. Their response is ridiculous and only reinforces how unprofessional this business is. My original review stands. ORIGINAL REVIEW: I've never had such a hostile and weird experience at a spa. I spent over $125 on a facial and $100 for two products for my birthday, only to find it smelled disgusting and when I looked at it more closely it was expired. From the moment I walked in and tried to return them, the receptionist was aggressive, rude, and interrogating, as if I owed her an explanation. When I mentioned returning the second unopened item (that wasn't "expired"), she treated me even worse. I literally had to say, "There is no reason to be so nasty to me?" because her behavior was so unprofessional. She then called the owner in front of me, framing the situation to deny the return. I was told she would "make an exception," as if the return was some huge favor. FYI, I was never told products were nonrefundable, and selling expired ones should be corrected without argument. To top it off, the facial caused a horrific breakout. I won't be returning and would caution others before spending money here.

Nicely decorated, clean facility. Very professional staff from the front desk to the massage…read moretherapist Konstance. Konstance knows how to find the knots and sore spots. I strongly recommend her and the business.

I have taken my teens here numerous times. The waxers are amazing and so detail oriented. The…read morefront desk could learn a few lessons in manners. 1. Left a message over 24 hrs and no one ever called back. I saw there was an appt available for the time and date I was looking for online but prefer to call 2. No one called me back, so we showed up to see if we were actually scheduled. Front desk says no, can't accommodate with a smirk , I said can you explain why no one ever called me back... she stared me down 3. she says "do you want me to reach out to my manager?". ( while intermittently staring at her phone)I said no can you accommodate tomorrow? She says no. I said now reach out to your manager bc I want to know why no one ever called back. 4. Front desk response. I could text her, but I don't want to bother her bc she is sick today and she probably won't text me back. So I am not going to. 5. I said thanks so much for nasty attitude, we will be bringing all of our business somewhere else, she said great. Miss teenager, who I have remained nameless but know her name. Learn your manners in a customer service business and get off your freaking phone.

Go see TIFFANY! love her she made my first waxing experience so effortless. I started going to see…read moreher back in July and now I come every month literally drive 35 minutes to see her. She's sweet and she is very good at her job. Waxing the city has a membership if you sign up you get 20% off your selected wax service every month and they just charge your card so all you need to do is pay the tip. I come enough that it's worth it. Back to Tiffany, she is very personable and easy to get along with. She remember details about you which makes you feel even more comfortable very easy to talk to and by the time your done you don't even realize it. Front desk has always been very welcoming and even if you need to reschedule any appointments they are more than happy to get you in. Great waxing location and great employees!

Went in for just eyebrow waxing with Leslie & WOW! Just WOW, she is amazing. She was so sweet made…read moreme feel comfortable. The wax was painless & the process was relaxing. Love my eyebrows. Never thought they could look this good! I'm so happy.

Absolutely love this place! I've been getting my lashes done with Iyani and she is amazing. She's…read morereally sweet and gentle. She works with you to come up with the best lashes for your face. I've also gotten Brazilian waxes here with Jackie and Leslie and both are phenomenal. They are friendly and efficient and do an amazing job. The front desk staff and everyone is super friendly, helpful and welcoming. And the place itself is gorgeous! This is my go to place! Highly recommend.

I had a truly wonderful experience at this European Wax Center location. I had no idea there was…read moreone in Freehold! So close--yay! I was told that there was a wax specialist training at this facility so I was eager to give her some practice and experience a luxurious full leg wax for the first time in ~forever~ and WOW! Upon entering, the super helpful women at the front desk told me that my wax specialist would be with me in two minutes (right on time, JUST how I like it) after I checked in. I was promptly brought into the very clean room. Kirby was the training wax specialist and I was so incredibly impressed with how wonderful my visit was and how professional all of the employees are here. Her trainer (I don't remember her name but also very kind) taught her very well and Kirby didn't miss any hairs on my legs. I will certainly be returning to this location!

IF I COULD GIVE ZERO I WOULD! ***READ BEFORE GOING***I never leave reviews for others , but after…read morewhat happened to my best friend today THIS NEEDS ATTENTION! the day before her birthday! I am in absolute disbelief and emotional distress. My friend was unfortunately placed with a waxer named Vanessa, someone she had never seen or heard of before. And after today, I hope and pray no one ever sits in her chair again. She has no business touching anyone's skin, let alone working in a professional setting.Vanessa was cold, unfriendly, and barely communicated with her throughout the appointment. Right away she knew something was off. She applied the wax dangerously close to her undereye area which is something I've never had done before I have also been going to EWC for years and now I'm scared to return. The wax was burning hot she texted us to tell us how much it hurt she said "ouch, this wax is really hot" and she continued without hesitation WHO DOES THAT! After she ripped the strip from under her eye, she stared at the wax for an uncomfortable amount of time she knew exactly what she was doing I now know why: she had already torn her skin.She moved onto my upper lip, used the same way too hot wax, and again she told her it was burning. She still didn't stop. And then as if things couldn't get worse for my friend she rubbed alcohol into the raw skin. ALCOHOL. Directly on broken, burned facial skin ARE YOU EDUCATED. I have never had that happen before OR HEARD OF THIS BUT MY FRIEND IS NOW A VICTIM OF YOU, because any trained esthetician knows how dangerous and painful that is. HER skin felt like it was on fire.After the appointment, SHE walked out to pay, and I could see it in everyone's faces something was wrong. MY POOR friend has to look in the mirror horrified and scared of herself. She has deep rips under her bottom lip and a tear under her eye. Not irritation full rips. Where was Vanessa? She hid. She didn't come out. She didn't apologize. She didn't own up to a thing. Just vanished.she is a 20-year-old college student. Never on and has no acne medications or topical treatments nothing that would have made my skin sensitive. This was 100% her fault. Now we can't enjoy the sun during her birthday weekend, no pictures, and she may end up with scars on her face for life -- all because of someone who has no business waxing professionally. I am devastated and needed to make sure HER voice was heard and it WILL be. This is not just a bad service. This is physical damage. This is unacceptable. Vanessa should be reported, retrained, or removed from her position before she permanently scars someone else.Corporate, if you are reading this which they will so Vanessa prepare this is a serious liability. You owe me not just an apology, but real accountability. The lack of care, the absence of professionalism, and the physical damage done is appalling.Do better. And get Vanessa away from other people's faces before this happens again.

My family and I have been customers of Swank Salon since its opening. We walked in as strangers…read moreand as soon as our feet crossed the threshold, we have been family! The owner and her employees are filled with nothing but talent, kindness and perfection. Since Swank opened, I've had several family affairs where up to eight of us needed updos, blowouts, makeup applications AND lash extensions at one time...before, during and after hours! Many of our guests are now loyal customers of Swank Salon since they made us all, and continue to make us all, look and feel so beautiful. The salon is impeccable and stunning. I'm so glad to write this review because it makes me happy to recommend it...another very satisfied customer, over and over again!

Just went to Swank Salon for the first time and will absolutely be back!…read more Beautiful salon and Very friendly staff on top of a FANTASTIC haircut by Tina!! I highly recommend Swank Salon!!!

Lovely atmosphere. Corinne was very knowledgeable and sweet about her products and services. Will…read morereturn!

From the owner: Our business specializes in women and men's full body and facial waxing. Comfort and results are…read moreour biggest goals. We have a variety of waxes to cater to different hair and skin types. We also offer same day skin brightening that can be included into a waxing service. LGBTQIA welcoming.

Been coming to Maddi for over a year now. I highly highly highly recommend her for all your waxing…read moreneeds! She's very accurate, nice, welcoming, loving & all around amazing person and waxing studio! I always feel so comfortable and welcomed everytime I get waxed.

I recently moved here a few months ago and was struggling to find a good wax place…read more I have since been back multiple times and I'm on a regular Brazilian wax schedule with Maddy. She is so down to earth, knowledgeable in the field, professional and reasonable prices. The wax bar is clean and sanitized regularly. I have become a regular and I can truthfully say Maddy makes me feel comfortable each visit and is consistently great at what she does. 10/10 recommend to all! This is now the only place I go.

I went to Christine as a walk-in and thankfully she had time to take me. She did a wonderful job…read morefor my first time waxing my legs and armpits. I would highly recommend her!

Christine is amazing. She is so kind and makes the entire appointment easy. I would recommend her…read moreto everyone!

Terrible- would not honor a Groupon - tried to tack on extra fee. I do not understand why…read morebusinesses do this if they are trying to attract customers. Stay away!

website said $60 for an hour facial. when we got to the checkout she asked for $80. i gave four 20s…read moreand asked for 10 back...she said no you have to tip 20%. the place was not worth $90. would not recommend & got scammed out of $30. after we left, she chased us to our car and said sorry the price was different because she forgot to edit the menu. did not offer the money back, just told us rent went up and it costs a lot to keep the place running. shady

Tried on a whim..was not happy with my prior girl for my eyelash extensions...best decision ever!…read moreJenna is a true professional..i do extensions myself so am very picky..she exceeded my expectations..super clean and a very friendly place..highly recommended!!

So happy I decided to try this place. It was my first time here and I had such an amazing…read moreexperience. The owner Kim is super friendly and welcoming. Overall lovely lady with good vibes and super clean environment. First time my wax did not hurt so I will definitely be coming back.