I've been coming to this restaurant for over a decade as a local and have nothing but good things to say about the food I've had there; it's excellent. I've spent over $1,000 at this restaurant just this year on take-out and personal DoorDash orders for pickup. However, this recent experience I had was so bad that I was willing to create a Google and Yelp account for this encounter with the particular employee. To preface, I had also overheard a customer complaining about this specific employee a few months ago, which I had initially brushed off, assuming it was just an unreasonable customer giving a service employee a hard time. However, I was wrong. I recently went in to get a slice of cake as one of my regular orders, but as I was trying to place my order, an employee named Marisela accused me of stealing. I was confused; she had then gone on to say that she took a photo of my car before I drove off with the "stolen" slice of cake. She then claims that I fled after she told me I didn't pay for the slice of cake. To clarify, the day she was referring to, she did not tell me that I hadn't paid for the slice of cake. She approached my car that day and told me right before I was about to eat my slice of cake in my car (in a designated public parking spot directly in front of the restaurant) that I needed to move my car because I couldn't park there, I assumed that I wasn't allowed to sit in the car parked as it was relatively busy and there are limited parking spaces in the lot. So I obliged and said okay and left. So I was really taken aback when she accused me of stealing. She then showed me a picture of my car that she had taken while I was leaving. For starters, it is basically impossible for you to steal any of their desserts or food orders, as the desserts are inside a refrigerated glass display that is only accessible by employees behind the counter, and they do not hand you your dessert until AFTER YOU'VE PAID.
Also, the food is made to order, which means you have to wait to be served your food until... You guessed it, AFTER YOU'VE PAID, or there is available pick up if... YOU'VE PAID ahead of time. Second, if I had taken my order without paying, why would I then sit in my car, eat directly in front of the restaurant with the food I stole, then flee, and then come back?TWICE, three days later? I then asked, When was the photo taken? As I don't carry cash, I could easily verify when I paid for my order. She then told me the date and time, and I showed her the charge and transaction details on my card, which I had used to "steal" the slice of cake. She then brushed it off and didn't offer an apology, and only let it go after I told her I have no reason to steal when I've come here for so long and have spent thousands of dollars there FOR OVER A DECADE. All she said was "Oh, it's okay" as if she was letting me off with a free order. I returned shortly after to ask for her name and to speak to her manager, but she claimed she didn't know what hours her manager typically worked. I believe she also intentionally overcharged me 70 cents out of spite on the day she accused me of stealing. Here are screenshots of proof. November 14th is the day I "stole" my order paid for, November 16th is the day she accused me of stealing and overcharged me when I returned, and the other screenshot shows the transaction total for what I spent there this year alone. I'd also post the video where I asked for her manager, but I can't post it here. read more