Used this place once.. I asked them to dry clean a shirt that needed "hand pressed" and they…read moredidn't... my shirt was totally destroyed when I picked it up. I didn't realize it until I unwrapped and got home.. I assume a business would know if they destroyed my shirt. Because the label said "dry clean" and didn't say "hand press" they refused to refund me a dime. The rejection processed took more than a month. This place is trash.

I use this Sheldons all the time and have never experienced any negative events. My cleaning comes…read moreback on time, well done and the staff is always pleasant to engage with.

Use this dry cleaner!! They went out of their way to help me when I was traveling through Grand…read moreRapids. I needed a quick turn on an outfit and the wonderful staff got it done within hours. Plus it was perfectly pressed. Thank you!!

Ruined a formal gown, then the owner hid behind text messages, instead of connecting over the phone…read morefor an in person conversation, offered no apology, no compensation and accepted no responsibility for ruining a perfectly beautiful dress. WORST CUSTOMER SERVICE EXPERIENCE EVER.

If I could select no stars I most certainly would. I took one top to be dry cleaned and had them…read moremark the top urgent as I needed it within 48 hours for an event out of state. The top was not only unavailable at the promised date and time, I was told "looks like it's lost, we are only human" by the very unconcerned employee, might I add, this top was nearly $200 so understand my upset. I spoke to three customer service people saying they'd let me know when it was found, I heard nothing. Three days after the promised date, I was told it was found. I went to pick the top up today and it looks and smells terrible! The entire top is wrinkled AND I was charged for the dry cleaning and rush service! Not only will I never return, I'll be certain no one I know uses their services.

I can not believe how bad our clothes smell after cleaning... The oder from their dry cleaning…read morefluid is so strong it brings tears to your eyes.....This can NOT be safe...

Though this place is called a "cleaner", it is actually a laundromat too! The inside is warm and…read moreclassy and there are plenty of machine sizes for you to get your loads done. For those that want someone to wash and fold (or not), they do have a drop off service and you can save about half if you ask them not to fold. Regarding the laundry machines, they appear to be well maintained and our clothes came out great. (No burning fabric due to hot dryers). The only criticism is that I am not a fan of the card system for using machines and I prefer using good old quarters This said, the washer/dryer prices were reasonable, so if in the area again, we will take another visit.

My experience with Sheldon Cleaners was extremely disappointing, both because they lost my clothing…read moreand because of how the situation was handled afterward. Sheldon Cleaners lost a custom-tailored pair of suit pants that were part of a two-piece suit. After the pants were confirmed lost, the Customer Service Manager asked me to provide my receipt for reimbursement. I sent the receipt, which showed the pants cost $121.34. Instead, I received a check for just $50. From there, the experience only got worse. I spent the next three weeks trying to get ahold of the manager to discuss the reimbursement. Because Sheldon Cleaners does not have a posted policy explaining how lost garments are handled, I hoped we could reach a reasonable resolution, especially considering the entire suit was now unusable without the matching pants. We also had to purchase replacement pants in time for a wedding, in addition to making multiple trips back to the store and spending weeks trying to resolve an issue that wasn't our fault. When I finally reached the manager, she said she would look into it and get back to me. She never did. The following week I left additional messages with her coworkers, and the week after that my calls went unanswered altogether. Eventually, I received an email from the manager stating that the $50 reimbursement was final, and my phone number was blocked, leaving me with no way to continue the conversation. Losing a customer's clothing is frustrating enough, but the complete lack of communication, accountability, and professionalism afterward made the experience worse. A business isn't judged solely by whether mistakes happen--it's judged by how those mistakes are handled. Unfortunately, Sheldon Cleaners failed on both counts. I recommend Suburban Dry Cleaning instead. They clean items in-house rather than sending them out, which reduces the chance of items being lost, and their staff is helpful and kind!

We have a high quality down comforter. I left a bright blue highlighter uncapped when I fell asleep…read morewhile reading and it left a big blue stain. Sheldon Cleaners got it out PERFECTLY!

We have been taking a lot of clothes to get dry cleaned here for over a year. The last time we had…read morea vintage screen printed jacket that was accepted without looking at it and came back ruined. After many calls, trips back and text messaging, customer service offered us a refund of $20 (less than the original cost of cleaning which was $35). When original receipt with the $35 dollar charge was sent them, they sent back a receipt allegedly rung up at the same time and date as the one we supplied with the $20 charge and refund. How could you have done a refund at the same time and date and the original receipt?! Offering $20 for ruining a jacket with the excuse that they are not responsible for damages is insulting and ridiculous! Then who is responsible??? A screen-printing business we consulted to repair the jacket stated that Sheldon should have never tried to dry clean as the chemicals they use are damaging to the printing.

This place ruins clothes. Don't recommend. My white jacket came back all yellowed, with the sleeve…read moreedges and collar still dirty. It's like they steam pressed it dirty/as-is, sealing in the stain with hard water (yellow) steam. It's the 3rd fiasco between my husband and my clothes so it's no fluke.

Ann & Monroe Cleaners is by far the best dry cleaning service in the Grand Rapids area. I have…read moretried multiple cleaners including Curtis cleaners and Sheldon. This company is a small, family run business which is extremely customer friendly and has unbeatable prices. Sheldon would charge my upwards of $10.50 to dry clean a pair of pants (and their prices would always change depending on the pants, leaving you surprised every time you came in to pay). Ann & Monroe charges $7.50 for a pair of pants and the quality is just as good or better than any other cleaner in GR. Check them out on google for more reviews, but you won't be disappointed with their price, quality, and friendly service.

Quick service & very friendly. This is the place tat keeps the cops uniforms looking sharp.read more

Fast and courteous dry cleaning. I have always been happy with my dry cleaning and have always…read moregotten great customer service from the couple who owns the shop.

Our cleaner Barbie was outstanding. Excellent attention to detail and very professional. Cleaning…read moreservice was easy to customize and schedule. Will definitely use their service again!

From the owner: Fully insured and background-checked, ready shorten your to-do list. 100% money-back guarantee if…read moreyou aren't satisfied.