Do not pay your bill without going over the receipt. That's if you get a receipt!!!! I paid and…read moreeven gave a tip.... The labor on the hitch was 100.00 the labor on the wiring was 125.00 . The wiring was not completed yet I paid the full price. At the time of pickup computer was down so I didn't see the receipt. The technician said that there's no way to run the wiring out of my van. So he wrapped up the wiring and said that I will have to do it myself.....what did I just pay for......and when I was going to move my van out of a parking spot the next day lights on my dash cam on on. Something is wrong? Never again will I trust U-hall

These guys would not honor a quote I got online for labor and tried to get $50 more bucks out of…read moreme. When I showed them the my quote they badmouthed customer service and refused to do the service even after I reluctantly agreed to pay it. Awful. Avoid this store.

The customer service rep was just doing his job. BACKGROUND: I prepare taxes. Because of a law…read morechange in NYS, Fuel Oil Companies must have at least 10% bio fuel in their deliveries as of 7/1/25 which means Fuel Oil Delivery customers get a partial NYS tax refund based upon the gallons delivered and the percentage of Bio Fuel. EVERY single oil fuel delivery company I've called, except for Petro, promptly informed me that as of 7/1/25 they have 10% biofuel delivered to their clients. Petro apparently is not aware that there is a NYS tax refund for oil deliveries that contain 6% or more bio fuel. I called Petro 2 times and I emailed them. They never answered my email. All the CSRs told me was "it's up to 20%" which does not answer the question. How much is being delivered NOW? PETRO, YOU NEED TO KNOW THIS WILL BE A BIGGER DEAL IN 2026 FOR NYS TAX REFUNDS IN 2026.

These yahoos dont even deserve their 2.3 overall rating. I paid $400+ for their "Maintenance Plan"…read moreand the one time I used it the service tech tried to get me to agree to a $2200 maintenance item that, of course, was not included in my plan. When I declined, he said they would "throw in" another service that was worth $500 and would be included in the $2200. When I pointed out to him that either: (1) the service was not worth $500 or (2) the $2200 service was overpriced at least $500 he got a little testy in his Eastern European accent. They just filled my oil tank at $5.47 per gallon. Just do a search on google for the average price of #2 heating oil and in my town it is averaging between $3.75 and $4.25. These bozos will rip you off if you let them.

I have advocated as positive as I can for Bottini while not lowering my score for them, however…read moreyesterday this weekend was not necessary. As a customer I am on a fixed payment plan and locked in pricing, I agree to delivery on their schedule using their forecasting tool that tells them what my tank should read. It has never been accurate, in fact as of this weekend it was off by 25%. Now this is important as you get close to needing fuel. It they have me higher then I will run out if I trust their forecasting, but I can upgrade for $150 to a digital that they can monitor in real time. This has led me to have many conversations, especially when doing a contract. I make sure it is okay to call in a request and not go by fate of the oil gods. It is never an issue. They even have a spot in the app that you can do that for that reason. EVERY time, someone tells me I do not need a delivery. Every time, I have to call and explain - this is what my gauge reads. I know you service a huge client base. I am sending an awareness message as at times it can take a week or more to get on a delivery schedule. Oh, okay. Saturday, I was told my tank is not as low as I said. Excuse me? I'm looking at it. Well, what changed? Perhaps the 20 degree temperatures and single to teen overnight lows? The month prior we were 30/40 degree days and 20 overnights. Maybe I am using more hot water? Who cares. You don't need a delivery as you should only use 10 gallons a day. Well, if you need us to deliver this week or keep calling we can remove you from fixed pricing and terminate your contract. We cannot just add you to our delivery as emergent as there are people who need oil more! No one asked to be added to todays cycle or even this weeks. I sent a request indicated the tank level which is an option. You determine when to place me into rotation knowing that your forecast is incorrect. That's not how it works. We can charge you full price. Manager, Dana was no more helpful - coming out the gates very smug unless that's her speaking tone always to which, yikes. Basically I can deliver on Thursday or she can cancel your contract. This being my option because when an agent threatens to cancel my fixed pricing or contract, I asked to speak to a supervisor. Dana went on to tell me I abuse the system by calling in a request and that they never fill my tank completely and that I waste their time when drivers could be servicing those in need. It didn't matter I was told I should call when the tank is at 3/8 to 1/4 to let them know to get me adjusted in the schedule. It doesn't matter that they are given the precise level and can determine where I should fit in the delivery schedule. It also doesn't matter that this is only a winter issue and in the summer they use their forecast and have delivered a few times when my tank was more than 50%. Manager Kelly was more helpful and notated my account that I can call in and that they can determine when to schedule as I have never demanded a deliver within a day, I am merely saying I need one with the next weeks. I was told that more home owners should be like me and give an appropriate heads up as they no rally get people without oil in emergency. If that's the case, then why did everyone before argue me? Between being threatened to be cancelled, having a driver tell me that they would not deliver because my drive way a sheet of ice in which I sent real time pictures and there was one area of wet slush on a 40 degree day, and a propane tank that was leaking for a week before I was taken seriously that my tank smelled and something was wrong, a technician charging me to turn a screw that my wife said I could handle later but it's not a problem he was in the radiator but conveniently forgot to mention if he turned the screw 1/8 of a turn and then back this was a full service charge - I think it's time for management to really listen to their customer experience.

Have been a Bottini propane heat customer since 2006. They've allowed my tanks to run empty at…read moreleast twice despite the fact that I am on an autofill plan and have a CC on file to charge. This can be a dangerous problem in winter (frozen pipes). I am now currently almost empty again and it's going down to -1F tonight. This despite paying for an annual contract with them (Gremlin device) to monitor the tank levels wirelessly (so they know when they are low). Still, they let me nearly run empty. I called their customer service twice today but no one picked up (even on the emergency line where I waited on hold for over 10 min twice and never spoke to a person). I will call them at 8am tomorrow morning and demand immediate fuel delivery and an explanation. This will be my last winter with Bottini, I've had it.

When I needed fuel, they delivered promptly. But for the past few years they came up with a minimum…read morefuel charge per year that was never part of our contract nor was it something we agreed to. I finally replaced them as I am tired of fighting every year about that. I returned the tanks but they refused to pay me for the propane that was left in the tanks which was at 55% on 250 gals. I would be very careful dealing with them as they make up fees and force you to pay them instead of being honest and informing you as to what their fees are. For years, I never had an issue so it clearly was something done to force me to move to another provider that did not charge an annual fee.

These guys are terrific. Absolutely five star service! We are a small business and due to COVID we…read morehave been leaving doors open for safer air flow to customers. As a result we just ran out of gas on Saturday night. I called at 8AM Sunday morning. They got here at 9 AM with no emergency service delivery fee, AND installed a monitor at no charge that will give them a daily read out on the gas level in out tank:-). Russo is the third company we've tried, and it looks like third time's a charm!

I had a under ground propane tank installed by Star Gas. They recommended RF-Scapes to do the…read moreexcavating. Ryan did a great job digging the hole. No damage to the area around where he dug. Also the area was cleaned up. Leaving only some light raking and putting down grass seeds. Star Gas had two man on the job as soon as the tank was in the ground it was hooked up and tested. they had the tank filled and back in service with in a half hour. We were down total of 4 hours great job guys thank you.

Been away for several months. Went out to wood shop and smelled gas. Called, explained my issue…read more Lisa sent out tech early next morning. Problem solved. Heater working and no gas odor.

I needed help with a heater. 2 other stores had given me the wrong part so a friend recommended…read morethem. I can't say enough good things about my experience with them. From the knowledgeable ladies at the counter to the gentleman who took the time to make sure I had the right part and explain exactly to me everything about it. To the kind man who was outside filling my 40 gal propane tank This is a wonderfully run business who really cares about their customers This is my new go to store & should be yours

From the owner: Full-Service Hardware, Lumber & Building Supply Milton…read moreHardware & Building Supply has been proudly serving the Milton, New York area for more than 30 years. We pride ourselves on our reputation for excellence in customer service. Our store offers a wide range of cutting-edge products and services, and we're adding more every day. We have everything from Benjamin Moore™ paints to STIHL™ power products. Our lumber and building supply yard offers quality lumber and building supplies at competive prices. Come visit us and experience the quality products and customer service you deserve.

We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

called the company because I had no heat from the zone in my house. They sent a technician out off…read morehours and he said I had a faulty thermostat. So they replaced it and said that would fix the problem. Well it didn't. 3 days later I still had no heat in that zone. Once again I call them and the same technician comes out and now tells me I need over $1000 in new equipment. The next day they send out a technician to replace everything they said I need. The next 2 days, still no heat. I call them once again and now they tell me I need an electrician to do rewiring. They strung me along for over a week and kept charging me for all their service calls and unneeded parts. I finally got someone else who fixed my problem right away. Would never recommend using them.

I can't say thank you enough to upstate energy! It was the hottest day of the year and I was in…read moresearch of someone to please come look at my ac that was failing . I called upstate energy and even though I wasn't a client yet they understood the severity of my situation and came out in a very timely manner. The technician was thorough and friendly and walked me through the issues. Everyone was super kind and friendly from calling the office to technician! I would highly recommend upstate energy to everyone and anyone !

Need my Centra Air fixed and Was quoted $3500 by Jones and $4000+ by JSP Home Sevices. Way way…read moreoverpriced, so I called Jansen Construction and he recommended Ulster Energy, they came a few days later and fixed the issue which was replacing 2 internal filters and recharging the AC with 16 pounds of freon. Total cost was $995. I plan on keeping their number handy in case I need anymore HVAC or plumbing work done

Literal the best oil/propane company around! Friendly service and fantastic customer service.read more