I am a new propane customer and they exceeded my expectations. They answer the phone, they do what…read morethey say they're going to do when they say they're going to do it, and they offered a good price. Plus, they're local.

Really frustrating company to work with. They were hot and cold. Some of their people were great…read morebut they were apparently short staffed and I would go weeks without an update. They leave a lot to be desired. It was a really disappointing experience.

Nicholas M. 03/10/2023…read more This is a mercenary company AT BEST. They issue "Delivery holds" without communication with the client, despite 10 years of service. They hold onto credit money for months without issuing refunds. I highly recommend that you DO NOT DO BUSINESS WITH THIS COMPANY. They overcharge for propane by almost $1.00 per gallon and refuse to believe that their drivers do not consistently leave delivery receipts. Go with SUBURBAN PROPANE OR AMERIGAS. Both of those companies are efficient and reasonable.

I love Tevis Propane from the girls in the office to the field Techs. They made a smart move by…read moretaking a field tech that has years of experience and put him in the office. Tom oversees all the field techs and already knows what they need before they get to the job most times. My sales lady Bonnie is second to none, she is on it even if I need propane at 2am in the morning. I have 16- 1000 gallon Propane tanks and to 4000 gallon diesel tanks if I call her in the morning she will get a truck out ASAP. As far as paying bills it doesn't matter if I'm buying propane or diesel the office ladies are always a joy to talk to. So I have to say if you need a great Propane company use Tevis and make sure you get Bonnie she is a sweetheart.

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I had a question about a service I had scheduled that they could not find On their calendar…read more Normally that would not be any type of issue except partial payment of another service was to be put towards this. No only did someone reach out to find out what had happened but wanted to make it right. With all the options out there sometimes it's difficult to find the right one that you want to stick to because it's when something that doesn't normally occur is when you truly see how they value their costumers. I can without a doubt recommend Gerner Energy because I know they care and deliver on their promise

These are the greatest organization to get your propane. They are understand customer service. We…read morehave tried other services in the past, but they rate second best to Great Valley .

Fantastic service. They are very prompt with their service and professional…read more We left our outdoor propane grill on. The grill drained all the propane from our tank. They were at our home with in 24 hours to fill our tanks. Please note this was not an emergency call as the propane is only for the outdoor grill and indoor range. Thank you .