My parents have been using Gastec for about five years now, and they've consistently had a great…read moreexperience. It's hard to find a company that is both reliable and trustworthy, but Gastec has proven to be exactly that. Their team is professional, responsive, and always willing to go the extra mile to make sure everything is running smoothly. Whether it's routine service or addressing an issue, they're knowledgeable and take the time to do the job right. Emily and the team there are excellent at what they do! After five years of dependable service, it's clear they truly care about their customers and the quality of their work. I highly recommend Gastec to anyone looking for a company they can trust for their heating and gas service needs.

06FEB2026 morning of my step daughter's wedding. Go out check my propane level and I'm down to 18%…read more I call my propane company if the last 10 years, and they tell me they are three weeks out to fill. Normally they do come out the next day. They tell me since I own my tank to go try somewhere else. Panicked, I start calling around. It's the coldest in a long time around here, and no one is picking up. I leave messages as I get ready for the wedding. Eric from Gastec calls back and after a few forms they tell me they'll be out as soon as possible. Two days later, worrying I may of messed up waiting so long they came out and filled the tank! $10 hazardous charge and lower price from my other supplier. I will definitely be using them again!!! Thanks to them for coming out so quickly!

I am a new propane customer and they exceeded my expectations. They answer the phone, they do what…read morethey say they're going to do when they say they're going to do it, and they offered a good price. Plus, they're local.

Really frustrating company to work with. They were hot and cold. Some of their people were great…read morebut they were apparently short staffed and I would go weeks without an update. They leave a lot to be desired. It was a really disappointing experience.

Nicholas M. 03/10/2023…read more This is a mercenary company AT BEST. They issue "Delivery holds" without communication with the client, despite 10 years of service. They hold onto credit money for months without issuing refunds. I highly recommend that you DO NOT DO BUSINESS WITH THIS COMPANY. They overcharge for propane by almost $1.00 per gallon and refuse to believe that their drivers do not consistently leave delivery receipts. Go with SUBURBAN PROPANE OR AMERIGAS. Both of those companies are efficient and reasonable.

I love Tevis Propane from the girls in the office to the field Techs. They made a smart move by…read moretaking a field tech that has years of experience and put him in the office. Tom oversees all the field techs and already knows what they need before they get to the job most times. My sales lady Bonnie is second to none, she is on it even if I need propane at 2am in the morning. I have 16- 1000 gallon Propane tanks and to 4000 gallon diesel tanks if I call her in the morning she will get a truck out ASAP. As far as paying bills it doesn't matter if I'm buying propane or diesel the office ladies are always a joy to talk to. So I have to say if you need a great Propane company use Tevis and make sure you get Bonnie she is a sweetheart.

I have dealt with other heating oil deliverers before and Town & Country is by far the best. Their…read morestaff is always friendly and helpful; they arrive when they say they will; their prices always reflect the current economic climate in the best way possible; they are a very trustworthy and classy business. Highly recommended!

I found this company thru Google when I was calling around to check prices in July 2019 to fill my…read moretank for the upcoming winter season. Town & Country had the lowest current price by quite a bit! In addition, the man who answered the phone was very friendly and knowledgeable. He knew immediately pricing, appointment times, delivery policy etc. I found this to not be true of some other companies. For example, upon calling some of the others the person answering the telephone did not have current prices or know their companies policy on minimum delivery amount etc. They had to have someone call me back. Weird and very annoying. Who has time for that. So I appreciated Town & Country's quick and friendly response. I just received my delivery yesterday. The delivery person was quick and left my bill and a small gift of a nice mug and magnet and company info at the door. Very nice touch! Will use this company again in the future I am sure.

Propane is delivered based on a computer program and is not flexible. When I asked for delivery to…read morebe made when requested I was told that was not available. recently when I called on Monday to request a delivery, I was told to expect delivery before Saturday. I actually received the delivery on Wednesday around 5:30am, waking my family and pets. To me delivery in the hours of darkness and before the family is awake is not acceptable and not safe. Limited visibility conditions during darkness can be avoided especially during non emergency and should be avoided. I tried to contact the manager and left a message to return my call but never heard back. I guess they weren't too concerned about customer feedback. I do not recommend this company for residential service.

Finally decided to get a propane heater for my pool this year. Researched nearby providers and…read morefound Patriot. Unfamiliar with the whole set-up I would need I found their contact and staff extremely helpful from the get-go. Site review, placement of tank and needed line all fell into place nicely. I wasn't ready for the safety check right away as the pool/filter was not yet opened and operating. They made the extra effort and came out the day after I opened for the safety check. Early next morning propane delivery and I have a heated pool. Grandkids are happy. Highly recommended office staff, technicians and great service. Thank you Patriot Propane for a smooth undertaking.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

We have purchased our heating oil for three properties from this company for somewhere between 7 to…read more10 years. They have us on auto delivery and they're always on top of our delivery timing needs. The drivers are great --courteous and friendly. And anytime I have had to call the office the owner and staff are really helpful.

I would strongly recommend avoiding Gerner Energy. Our experience with their billing practices and…read moresubsequent customer service was abhorrent, and I would frankly never trust this company with any matter again. We called Gerner on 8/12 regarding a propane leak in the line that goes into our generator. We shut the line off in advance of calling Gerner. We were explicitly told during this call that there was a diagnostic fee of $139 and that the technician would diagnose the problem and Gerner would provide us with a quote BEFORE any repairs were performed. We agreed to a service call on that basis. The technician came to our home same day on 8/12 and was at the house for a little over an hour. He diagnosed the issue and, unknown to us at the time, performed repairs without our knowledge or consent. There were no new parts on the line when we checked it later that day, so naturally we assumed that Gerner was going to provide us with the promised quote and that we would schedule repairs from there. Unfortunately, that did not happen. On 8/17, we received both an invoice and a $417 charge on our card for those repairs. The invoice provided no meaningful explanation or itemization of how Gerner arrived at $417. Even more absurdly, that invoice we received on 8/17 stated our card was to be charged on 8/13. Apparently we were supposed to travel back in time if we wanted an opportunity to question the bill before being charged. We've spoken with Gerner a handful of times and received shifting explanations of what that $417 represents. Initially, we were told that the $139 fee covered an hour and essentially re-triggered as soon as the technician was there for more than an hour. Interesting explanation considering that $417 would imply 3 hours of labor despite the fact that the technician was at our home for roughly an hour. The next explanation was that actually $278 was the "minimum" charge and that this had supposedly been disclosed to us when we originally scheduled the appointment. It was not. Had we been told that the minimum charge was $278, we would not have scheduled the service call in the first place. Not to mention that every explanation we received from the office conveniently failed to address the fundamental issue: we did NOT authorize the repairs in the first place. On Wednesday, 8/19, my husband finally had the opportunity to speak with the owner, Kip Gerner. His proposed resolution was a $50 CREDIT to our account. We told him that this was not a fair resolution and that we wanted a refund. Kip said he would think about it and get back to us. Later that same day, he left a voicemail stating that he was willing to consider a larger credit, but the voicemail ended abruptly. We called Gerner less than 10 minutes after Kip left the voicemail and were told that he was "too busy" to speak with us now and that he would give us a call back later. It is now Friday and we have not heard from him. At this point, the money isn't even the most concerning part. It is the complete lack of trust created by this experience. We agreed to a $139 diagnostic visit after being explicitly told we would receive a quote before repairs. Instead, repairs were performed without a quote or approved price and $417 was charged to our card. When we questioned it, we received changing explanations for the bill, offers of a future account credit instead of an actual refund, and finally a promise from the owner to follow up that he simply did not keep. We gave Gerner multiple opportunities to explain the charge and make this right. They chose not to. If you are considering using Gerner Energy, I would strongly suggest saving yourself the headache and calling someone else.

These are the greatest organization to get your propane. They are understand customer service. We…read morehave tried other services in the past, but they rate second best to Great Valley .

Fantastic service. They are very prompt with their service and professional…read more We left our outdoor propane grill on. The grill drained all the propane from our tank. They were at our home with in 24 hours to fill our tanks. Please note this was not an emergency call as the propane is only for the outdoor grill and indoor range. Thank you .

No complaints in 2 1/2 years. Doug and Bobby have always come through for us. We're not on an…read moreautomatic fill, so I call and give them a two week heads up notification with the propane gas gauge reading. I do it again with a 1 week heads up. I use a remote gauge and it's pretty accurate, and I have no issue doing it this way. This gives them an idea how much fuel we're burning and allows them to get me on the delivery schedule. With any snow or ice storm, I clear the driveway, our sidewalk and I remember to clear a path to the tank. This last storm (1/25/2026) was brutal, a lot of sleet and freezing rain. The driver showed up as scheduled on Feb 3rd and was thrilled to see a clean spot on the street for him to park the truck, with a clear path to the tank. And hats off to the delivery guys, they're awesome!

This is the worst propane company you could rely on in an emergency. We scheduled to have delivery…read moreone week out. They failed to show even though they delivered to a neighbor 300' away on the same street. They rescheduled for 5 days later. Economy Propane called our neighbor 2 days later said they were not coming because there was snow on the street. There is snow on every street in the city. The Federal authorities have issued an emergency order allowing fuel to be delivered on snowy or icy roads. Economy Propane said they didn't care even though our street is pool table flat. DO NOT USE THIS COMPANY IF YOU DEPEND ON PROPANE.