Our technician Kevin was very informative and gave us an expectation on our job, and helpful tips for managing our tank/service. Well done!

If I could give this company a 0 star review I would there is noting easy about working with this company I can't get service set up despite repeated calls to the manager LOU who cant seem for follow un on accounts and is the most dismissive person I have ever spoken to. Like my business does not matter to him and he cant call anyone back. read more

Reporting this company to federal trade commission for Fraud. Got a bill that included late charges. Never received the initial bill which they claim was left on the door. We were outside working in the yard and suburban truck did not come. I checked the ring camera and no one approached our door and to leave the bill. Called the local number. Lady was very rude and would not shut up to listen to the issue and then she hung up on us. Not only did they try to scam a late charge but also a transportation fee when they did not sho up. I wish I could get rid of this company. I have not used any propane in about 20 years . However the scam is they will charge you to remove the tank 1000. drain off the gas and you dont get any credit for the gas and they leave a hole which you need to get filled in. read more

When delivering they can not give you a window of delivery. I was looking for 8-12:00 or 12-4:00 or 4-7:00. no they tell you 8am to 7pm. No customer service read more

Suburban Propane has tried twice to gauge me on the price of their propane, most recently charging $6.99 a gallon plus delivery fees. I am now looking for another provider. I would not recommend this company to anyone. read more

Really poor service. Initial set up takes over two months standard for everyone, but this expe tation is not set. Sales people very quick to get you to sign and pay. 17 phone calls to get them to my house and 3 trips to get it installed. Still not complete, be prepared to miss multiple days of work with no results. No empathy, no urgency. They could not care less... read more

I have been a Suburban Propane (Tampa) customer for over 14 years. Their customer service has been excellent. In the process of having my tile roof replaced I was advised that the gas cap was rusted and needed a plumber to replace it. I contacted many plumbers and found they did not replace gas caps on roofs. Those that did were extremely expensive. A few plumbers suggested I contact my gas company. So, I contacted Suburban Propane and asked for Casandra. She is my first choice as I always found her to be knowledgeable, courteous and always helpful. She put me in contact with Operations Manager Robert. I explained my situation and he said, "Let me see what I can do." He called back and told me someone will be at my home in 2 days and gave me a window of time. Thank you, Robert. 05/26/2024 Robert G read more

I need to give a shout out to Mike Buss. When I spoke with him this morning regarding a pending repair - that needed an empty tank (with a hurricane heading our way)- he drove out to my house to check that my tank wasn't empty. I very much appreciate him going out of his way to calm my nerves. That is excellent customer service! read more

Worst company EVER!!!! Customer service is just PLAIN terrible. Nobody in the WHOLE organization knows ANYTHING about service. And be advised, if you sign up with them you WILL eventually cancel your service because of how INEPT they are, they will charge you $150 for terminating your account with them. GUARANTEED! read more

A bit thank you to Drew O. Drew was so kind and understanding. Even more he was exceptionally responsive to my calls and texts when we knew there was an issue with our gas line that powered our generator. As Hurricane Milton was coming towards Tampa we really needed the generator up and running; Drew somehow managed to get a crew to our house in record time to repair the gas lines. Thank you again! read more

Been trying to add a disconnect hose for over two weeks. The work has been rescheduled multiple times. They will not help you by calling ahead or providing updates so you can take time off of work to be home. Customer service leaves alot to be desired. However, getting fuel, they are right there to fill your tank. Not happy after getting a recommendation for their installation services. read more

My review is how horrible their employees drive on the road . One of their trucks on a merge with a three car space gap spend up so no one could get in . Then proceeded to get hostile with the people around him . This is an example of their customer service and everything in between . If they don't care about the people on the road what makes you think they will care about your home and their service ? There are better options out there . read more

Excellent service for 20 years. Recent prompt action to replace tank when valve issue developed while tank was being filled. Friendly staff. Could improve a little on updating notes in file. read more

Avoid this business at all costs! Previous owners of our house (which we've had for over a year) had an underground propane tank that was serviced by them. Previous owners cancelled account when they moved out. Never told us it existed. Fast forward 1.2 years and this company sent two backhoes to dig up my yard to retrieve the tank without bothering to contact us in any way. Destroyed grass, ran over sprinkler heads, workers were rude. Giant tank has now been sitting in my yard for two days because the people who dig it up didn't take it. Unreal. read more

I have been a Suburban Propane customer for more than 25 years. Their customer service is excellent. I recently had occasion to go into the office with a concern I had with my usage. Sherry greeted me with politeness and a friendly face and promptly connected me (in person) with Tom, the service manager. He listened attentively to my concerns about my usage and suggested that perhaps the problem was an issue with the installation of my tankless water heater. He arranged for Suburban to make a service call to inspect my entire system. However, that afternoon I called the company that installed the water heater and, Tom was right, the water heater had not been converted from natural gas to propane when it was installed, which resulted in a spike in my usage. read more

Thats worse company i ever had to deal with, highly recommend never becoming there costumer there is way better companies out there.

We scheduled with them to come and do a safety check on our propane equipment. The customer service told me that they will call you a day before to let you know what time they'll come. the night before I got a call that the technician will come tomorrow but no time frame. the next day I called and asked what time the tech will be there and the customer service said he comes when he can and there is no specific time or time frame. So we waited all day, but no technician showed up and after a week we still haven't received service or a phone call to reschedule. the customer service is extremely unhelpful and rude. read more

They won't service my home as I only want propane for a stove/oven. They stated that my usage would not be enough. I do see them drive through my community so not sure what the issue is. read more

Repeating my review from BBB...WITH PHOTOS The service could not possibly be as bad as the 1 star rating would suggest; but it is. I will start with the positive, the person I spoke with this morning was polite and pleasant and did help within the limits that he could. NOW the bad...they started charging me $7.19/gallon for propane. It is almost 3 times the national average and, at best, still twice the local published index rate. They claimed it was just the computer changing the price and not intentional. Suburban Propane could probably afford a "computer" that doesn't rip people off. So sad that the options in the Propane world are so limited. This company has a multi-decade history of sub-par satisfaction but continues to grow. This review will make little difference, but please check your bill carefully for "computers" adjusting your rate by 300% market price Company responded and called me a liar so I figured some documentation would do it well. read more

Suburban Propane - Bill charging $7.20/gal - Propane Near Me - Tampa, Florida

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Horrible service and poor billing practices. Need a new provider. Had Countryside and miss them so much. But everyone should be entitled to retire. Suburban should be last resort. read more

Horrible customer service, rude argumentative attitude, completely inept in making service calls.

If I could give 0 starts I would. For the past 3 weeks we have been back and forth with the Tampa office and their technicians. ZERO communication between the two which has had us waiting 3 WEEKS for propane. During these 3 weeks spring break has passed where the kids couldn't use the pool - family came down from Ohio unable to grill out / enjoy our hot tub- now this week when I had to literally CHASE THEM DOWN for my sons birthday party which is TODAY! Not only have we not had our tanks filled but on 3 separate occasions I am waiting all day checking my cameras to see if they ever show up. Horrible service, I've asked to speak to the manager on multiple occasions to no prevail. 0/0 stars! AVOID THIS COMPANY !!! Only reason we continued with this company is because we were grandfathered in by our new house.... STILL having to pay fees for a "new account" . read more

Cassandra was very helpful. About a 8 minute time on hold. She was knowledgeable, personable and competent. I paid upfront, so they don't fill. read more

Horrible Customer Service ! Suburban Propane Company came out 1-24 and put 50 gallons of propane in my 80 gallon Tank per my bill and charged me $304.76 which I paid. They came out a gain 3-7 and said they put 80 plus gallons in my tank and charged me $685.82 . The last time I received gas in my tank prior to January 2024 was 2019 as I only use for my cook top. I did not request the fill and am not on a schedule to fill. I called and said it is impossible for me to use that much gas and why did they fill it. They agreed to reduce my second fill by the $304.76. as they should not have come out again, and they did not add 80 plus gallons of propane on 3-7. If you can use natural gas do . Suburban Propane is not an honest company and they unfortunately are the only option (Monopoly) in my area. Customer satisfaction or service is not a priority for Suburban Propane. I now have a bill for fuel I did not request and honestly don't believe I received . read more

If you value your time and your money... Do not work with suburban propane. Their customer service is horrific, their pricing is ridiculous! They are so expensive and for what? To just show up at your house whenever it works for them... And not solve any of your customer service problems when you actually need them. Please please use literally anyone else for your propane requirements. read more

We called for a delivery to fill our tank before Hurricane Ian. We called last week when Ian was just a blink on the horizon. Here it is with the storm due to hit Tampa tomorrow and no gas. Someone told us we called to cancel but we had not. I have breathing issues so cannot tolerate humidity and because we have invested in a whole house generator have made no plans to evacuate. Now it's too late. If if makes an problem for me, it will be a problem for them. This is totally unacceptable. We called yesterday and twice today but the local office closed so they say. I'll bet they'd answer to the home office but no will call. read more

Read the reviews here! This is the absolute worse Propane Company to deal with!!! They're prices are more inflated then most and trying to get them to come out is nearly impossible!! They sent a tech out to do some repairs at our home and when he didn't finish our expectation was that he'd be back the next day??? NOT at suburban!! They make a lousy attempt at putting you on a schedule for completion 3 weeks to a month later!! Who does that?? At least they are consistent!! Consistent at being horrible and not taking care of their customers. Go with your gut after reading all the reviews here. Use ANY company but them!!! Too bad they don't allow you too give negative stars!!! One star is too nice!!! read more

We requested that Suburban not fill our tank until we requested them to do so since we use very little gas. The last time they filled it it was four years ago. They came yesterday and filled out without our permission. When we called they said we HAD to have it filled every year and in addition they now have an additional $50 charge over and above the gas and tank rental. The employee could not really say why except deliver fee which is already on the bill. So, now we HAVE to buy something we do not want and pay an additional $50 for nothing. Worst company I have ever dealt with. read more

Suburban is terrible. We were from countryside until they took over. Ran out of propane twice and so many excuses. We requested a 500 gallon tank for a generator and they were to sorry to upgrade us, stating they couldn't come out until a month later to access the tank. We changed to Northside whom came right away and charged a dollar cheaper. Suburban charged some bs close out fee of $95 and to pump it out $48.96. The tank sat on our property 2 weeks before they picked it up stating they didn't have any trucks running in the area. Why would they give up a good business offer? The best experience was with Cassandra in the office whom always was friendly and knowledgeable. read more

Horrible ! I was a loyal client for 7 years .I moved and asked for and estimate on my new address ,that was since june 27 , after manny calls , thanks with the help of casandra ( i think is the only one is doing his job ) i have and incomplete quote , still waiting on the updated one . anyway i prefer to give up propane and not have to deal with this people. read more

Worst customer service I ever experienced. Did not show up for appointment, no phone call. Did not send estimate and just unorganized. We have since found another gas company to work with. They must be so busy with commercial accounts that residential is not important to them. Very disappointed and a waste of our time. read more

Worst company ever - highly recommend you avoid. My new personal mission is to let everyone in my gated-community know of my experiences, and to get them to switch to someone else. happy to share facts, figures, stories ... and still ongoing, as i disentangle myself.... BEWARE AND AVOID! And can i give zero stars? And just look at all the other horrible reviews ... I'm not alone ... read more

This company is the absolute worst! I had Countryside Propane for 4 years before they sold to Suburban and they were great... ever since Suburban took over I have run out of propane on multiple occasions. There have been numerous excuses given as to why but somehow always my fault. I have since changed to a much more frequent delivery schedule and they still don't come on time and now when I am low I am being told since I haven't run out and it's a Sunday they will charge me a $195 fee... so basically run out and then we will deliver for no additional fee. This company is horrible!!!!! read more

We have been trying to use their service since 11/09/21, when they so kindly took a large down payment. Service technicians have shown up once, on 01/14/22, then didn't pass the County Inspection days later. We hurriedly got a plumber to get all of the preparations complete on our end, as we assumed they'd return promptly to address the issue and complete our hook up, but that has not been the case. They invoiced us on 01/20/22 for the FULL AMOUNT, no down payment reflected, showing DUE UPON RECEIPT, despite the fact that we still have NOTHING hooked up. We had previously received STATEMENTS showing $0 due, as well as reflecting the credit for the amount paid. Interesting how this one was an INVOICE, despite a phone call (in response to our complaint) stating it was not a bill. What is it then? We were told last week that 02/07 we would have someone here. We waited and no one showed so we called around 3pm to make sure we were on the right day and were told yes, someone would be here. We got an email at 4:11pm stating a technician was on the way. It is now 6:37pm, no one has shown up. This customer service is the absolute worst and the billing isn't any better. read more

Horrible Customer service. I've been a customer since the late 90's never felt the need to review. Their pumps have been down at least 3-4 weeks. I'm out of propane completely. They refuse to deliver because the size of my account. They told me to go to u haul, but u haul refused to fill because their(SUBURBAN'S) tanks are out of certification. I am now looking for a new company who knows how to treat customers. Thanks for nothing SUBURBAN. RUMOR HAS IT YOUR OUT OF GAS!! read more

Does anyone answer the phone there. Every time I call it's a forever hold. After about 30-40 minutes I give up. There is no excuse for this poor customer service. Today is Jan 13, 2020. I have called 3 times today. Hire some help! read more

This could quite possibly be the worst company I've ever experienced in my life. The customer service is non-existent. They set appointments, don't show up, then when you call you get a national call center that says they will pass your message on and they will call you back. Then no one ever calls back. I don't understand why it is so difficult to purchase propane. read more

I have a been a loyal customer for over 20 years. All I can say if there is another propane company out there run to them don't walk RUN! Never use this company every. Propane users be ware. This company gave us a tank had a lean. It a defect in the tank. And I had to pay for defect in their tank. They rushed out to clean up the take, saying we can not enter the house we could die. Then they said they had been calling us for two months only to find out they were calling some else no apologies. Can I just say this is the worst I have ever been treated ever. Never Never use a company that can't even get your phone right after 20+ years. If that doesn't how much they don't care for their clients I don't know what does. Oh may sending us a tank that could have caused harm or killed my self or the people around us. read more

Technicians don't show and messages aren't returned. Suburban has changed in the last few years for the worst. Now looking into other gas providers who actually return calls and show up. read more

We had been a Suburban Propane customer prior to our retirement in the Tampa area. Chose to stay with them when we converted from electric to propane for cooking. That was 4years ago. Our desire to convert to a propane on demand whole house water heater has quite frankly been a nightmare. Weeks to get a proposal! Installation date set, but we had questions related to needed clearances for the electrical outlet our electrician was doing. Call after call after call after call....... could not get a straight answer, never received a call from their estimator or service department rep. Their customer service rep was worthless. Their astronomical phone wait times are horrendous. Learned after the installers were on site that they do not do the plumbing, only the connection. They did not pull a permit either. After having the electrician and plumber complete their work Suburban was notified and their customer service rep advised we were scheduled for final install today. My plumbers are here to complete the electric water heater removal and guess who's not here. You've got it.....Suburban Propane! 33 minutes almost all on hold and told we have no notes that I called. We can be there in two days. What! Sorry our schedule is full and that's the best we can do! Hopefully the install will be completed two days from now. Lesson learned? They sold an appliance, but didn't have the capacity or clarity in their proposal to get the job done properly and with their custom in mind. Avoid Suburban Propane in Tampa for anything other then propane delivery, if that. read more