Propane Ninja is one of the finest companies I have ever dealt with. The company itself and every…read moreperson I was privileged to have contact with demonstrates personal concern, integrity and professionalism from start to finish. Specifically, that includes Xavier in sales, Ben the controller, Nicole in permitting and Haley in accounting. In the end, they didn't actually install propane tanks for me due to unexpected circumstances, but they persevered with me through several months of challenges (on my end, not theirs) and took care of me well. As soon as Xavier came to the house, I was impressed with him and with Propane Ninja. He was totally honest, provided expert guidance and did not try to talk me into anything. I paid an initial deposit of 50% of the contract price (standard practice), and then they pursued getting the permit from the City of Tampa. That turned out to be quite a challenge, due to the unique situation with my lot and the desired location of the tanks and generator (another company was handling the generator installation). The reason I needed a backup generator was due to my wife's serious health issues. In the process of me pursuing a "design exception" with the City of Tampa in order to try to get the permits approved, my wife unexpectedly passed away. And then I really didn't have a pressing need for a backup generator. Propane Ninja was gracious enough to agree to refund the full deposit I had paid them. Well, it turned out to be quite a challenge in order to actually make that happen, not because of any problem on their end, but again, on mine. Basically, it had to do with the bank I had used to make the initial deposit and the bank's system not allowing a refund to come back into the account. But then "superhero" (as far as I'm concerned) Ben, the controller at Propane Ninja, jumped into the ring, and after trying multiple ways to get the refund processed, was ultimately able to make it happen! I can't say enough positive about the folks at Propane Ninja. There just aren't very many companies like this anymore, sadly, that take the kind of personal interest they do and have the willingness to persevere through every challenge in order to make sure the customer is taken care of.

More long and detailed explanation below, but bottom line is this is a company with significant…read moreinternal communications and coordination issues. I was never provided a comprehensive list of what work I would need to subcontract nor who the responsible points of contact were to for each phase of the installation process. We had to call the front office and leave messages quite a bit for follow-up as they are not very proactive in keeping you up to date. Finally, they lock you into a five-year "ninja watch" contract for their monitoring equipment and delivery, then charge your credit card at $16.49 a month (which was specified in the contract). I can't say whether they're any better or worse than others out there, but this was my experience. I wanted a 500 gal underground tank install and had received several estimates. I went with Propane Ninja because they were competitive and were located close so I thought they were a smaller business. The biggest problem with this company is communication. Started with the contractor manager who surveyed my house for the estimate and talked me into them providing the tankless water heater. He never told me that the electrical and plumbing work were going to be my responsibility until I asked since it was also not referenced in the estimate (I could have purchased one for less from Home Depot and took care of installation on my timeline). The contractor manager also didn't inform me until I asked a couple weeks after going under contract that it would take 4-8 weeks to do the install from the time we went under contract. He tried to blame the county for the delay, but other companies told me they could start the work next week as the permitting process takes only a day. His survey had the tank in the wrong location and the gas stove lines run unnecessarily through the attic. On the day of installation, I was informed that they did not have a water heater available...30 days after taking my deposit for said equipment. I had to call several times to get someone to assure me it would be delivered the next day when my plumber was scheduled. When I contacted him about the water heater, his response was that he doesn't manage materials for the jobs. We still have to hire an electrician to wire the igniters because the plug provided wasn't long enough to reach the available outside outlet (something that probably could've been identified during the site survey). The reason I provided two stars over one is two people that we worked with that tried really hard to help out. First was Jose who did the installation, he identified that the lines didn't have to run the attic and other site survey errors that saved us time and pain. He was personable and professional and took pride in his work. The other was Tara who assisted us in identifying and rectifying billing errors. It took a month to get it right, and while she was too professional to identify the reason behind the delay, I'm pretty sure it was IT and staffing issues out of her control.

I have been buying my propane here for a year now. why, I do t know, but they hired this moron to…read morefill you tanks. what a jerk! I knew my 20lb tank wasn't totally emptied. in that case they would only charge what was put into the tank. He put 2lbs in my tank and charged me 19$, the price for filling a completely emptied tank. bottom line, I paid $19 for 1 lb of propane, which is ridiculous. Needless to say they lost me as a customer, be very careful when dealing with this company! There are many others out there that can provide you with propane. these guys are theives, STAY AWAY!!!!!

I LOVE these ppl! Exceptional all the way around! I've only had my home 11/2 yrs.. had no idea who…read moreto call when my a/c went out! The HOA president was quick to recommend.. and they did not disappoint! Honesty and Integrity in every sense..!! This also happened when I was broke Not only did they invoice me 30 days out.. they even gave me an extension to pay remainder Unheard of in these times! Forever my A/C ppl!

This is an awesome service! Ring the bell or call the number on the sign. Someone comes out right…read moreaway. Didn't get the guy's name but he was super polite, pleasant and helpful. Super convenient, right here in the neighborhood. Highly recommend!!

It is convenient to have a local venue that is available 7 days a week and friendly. I also…read moreappreciate that they had new 20lb tanks that I was able to buy. Great location, convenient, and easy. Thanks!

You need to return calls for service. Fortunately, I no longer need it. I am sure I saved a lot of…read moremoney and aggravation in the process of finding another service.

Mike installed a hot water heater and thermal expansion tank for me. He is punctual,…read moreknowledgeable, personable and a pleasure to work with. Highly recommend!

Frank and his son do a great job. They carried my tanks to my car which was an added bonus. Prices…read moreare GREAT

I just got a new 20 lb tank filled. Frank was super helpful and informative. It's now my go-to…read moreplace for propane refills.

Thanks to all who took the time to review Suburban Propane!…read moreWas about to make a mistake by signing on with them until I read your reviews. Am currently with AmeriGas and NOT happy with the way I am being treated after their tank went empty 8 months early. Its been 6 days and I am still out of propane! Guess I will need to keep looking for a new provider.

Sold out to Suburban. Fewer and fewer suppliers around makes the market less competitive and more…read moremonopolistic.

Great staff and very well stocked store. That also had my favorite soap in store. And they also…read morehad great pricing on the reason for my visit, propane.

I like the idea of supporting small businesses. I tried with this ace hardware, but it didn't work…read moreout. I needed two keys cut. I had the blanks and I simply needed them cut. No programming, nothing. I was told it would cost $50 to cut two keys. When I questioned why they said that's just what the owner told them to charge. If it was a reasonable $5 per key I would've had them do it. Everyone needs to get paid for what they do. I would even have paid $10 per key to save me a trip elsewhere. But $50 is insane. I went to one of the big box stores thar I tried to avoid in the first place, and they were nice enough to cut both keys for me for free. Maybe it's the small retailers that are putting themselves out of business and not the big box stores doing it to them. Oh well. I tried to support small business.

If I could give this company a 0 star review I would there is noting easy about working with this…read morecompany I can't get service set up despite repeated calls to the manager LOU who cant seem for follow un on accounts and is the most dismissive person I have ever spoken to. Like my business does not matter to him and he cant call anyone back.

Reporting this company to federal trade commission for Fraud. Got a bill that included late…read morecharges. Never received the initial bill which they claim was left on the door. We were outside working in the yard and suburban truck did not come. I checked the ring camera and no one approached our door and to leave the bill. Called the local number. Lady was very rude and would not shut up to listen to the issue and then she hung up on us. Not only did they try to scam a late charge but also a transportation fee when they did not sho up. I wish I could get rid of this company. I have not used any propane in about 20 years . However the scam is they will charge you to remove the tank 1000. drain off the gas and you dont get any credit for the gas and they leave a hole which you need to get filled in.