Had delivery issues from one of there competitors gave Interstate a call. They were very responsive…read moreand all about service. Although the rain was a deterrent this year in swapping out my tank. They followed up timely to accommodate the change over. I'm looking forward to dealing with this company going forward.

I highly recommend Interstate Propane!! My experience with interstate propane began after a…read morehorrible experience with another propane company. I had many times run out of propane with the other company having to wait two weeks without heat or hot water. The hot water heaters pilot lights went out and ruined both tanks. After replacing them, they let us run dry again. At this point I was calling for 4 weeks straight to get propane. Having two elderly parents living with you with no hot water was difficult. Interstate propane came to the rescue. Within two days I not only had propane but hot water and heat in the house. We were so grateful at their quick response. The drivers have always been courteous. We have not run out in the last two years and they always keep us topped off so that we don't run the risk of running out. We have two hot water, heaters, gas, propane tank for the barbecue, as well as a stove and heat for the house. In a family of five we go through a lot of propane. And they keep us going. I can't recommend them enough!

I've consistently had an issue with the service when it comes to the front office and ordering…read morepropane to be serviced. Due to the changes with the office staff not being able to keep up with billing, I've asked numerous times in the past two weeks to have a supervisor call me to discuss this issue and still haven't received any response. Now I'm coming back from my trip out of town still with no answers and my propane is low and forcing me to look for alternative options for gas. Horrible Admin Staff

I appreciate their service and transparency. Fair price without a bunch of hidden fees tacked on…read more They even post their price online, which you don't find elsewhere. They try to fill my tank before the high winter prices hit but it's best to call and ask. Happy I made the switch a couple years back.

Issues with installation it took several visits to get the propane running. Promotional credit…read morenever applied after they kept giving me a new reason why it might not fit my situation. Delivery guys are nice and personable but that's about it.

I have been a customer for 14 years but lately the customer service has gone downhill. They don't…read morereturn calls, the service is not reliable and their management does not seem interested in retaining clients. So, sad to say, I am canceling them. I cannot recommend and wouldn't recommend them to anyone starting a service.

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

yeah, not great. My first time dealing with this company they're located Marysville Rd very close…read moreto my (new) home. I took over this property, Brown's gas owned the tank so naturally I called them. But before I could call them they showed up. Twice. once when we weren't home (the previous owner contacted me and told me via cell) and then the second time we were home the driver, randy, very nice guy and I spoke, he was told that we had not transferred service yet and he made it clear to me that he couldn't put any gas in the tank until I did that and of course I said yes I understand how commerce works I haven't had a chance to do this yet and you just showed up out of the blue. Again. I'm sure the previous owner told them that they sold the property when they showed up the last time and spoke to her. Lol. So I went to the Browns Gas office to open my account - it said they were closed for lunch on the fence, it wasn't lunchtime, it was 1030a. I came back 4 hours later around 2:30 PM and that sign was still up. This time I learned my lesson and called to make sure they were there. I came back the following Monday and when I mentioned that they said there just wasn't anyone there that day and fair enough I understand it's a rural company I guess. I opened an account and deposited money to get a delivery and was told they'd "let me know when that could be", roughly a few days later they let me know when they were coming and I asked what time frame and they said they couldn't give a time frame. I've run a service company for 30 years I found that amusing so I thought they must have meant they won't know until that day when they set up his delivery route so today is the day and I called and I spoke with Sam in the office. She assured me that she could not tell me any time frame when the driver would arrive and when I said that sounds odd, never heard of that, she seemed pretty indignant explaining to me that the driver is operating a vehicle filled with explosive gas and that because of this very reason they cannot offer a time frame to which I of course replied doen't that argue against not knowing where your driver is? in fact you should have a precise schedule for a driver that you're turning loose with a gigantic 20 ton bomb, you should know exactly where they are at all times or at the very least within a 2-3 hour time window. She remained indignant clearly regarding my comment as out of line. So here I sit with dogs put away, m gate open and unable to leave all day long because a service company cannot figure out a delivery schedule the day of - I've had other propane companies, this has never been a problem, no one else does this as far as I know. also it is weird to me that the last Yelp review here is 2 years ago. I get yelp reviews every week and my business is not large. If people aren't writing positive reviews you're doing something wrong And if you've been in business as long as they have and you only have a handful of reviews at all you're really doing something wrong and judging by their overall rating on Yelp I'd say that's confirmation. I don't think they realize we have choices up here.

After an initial issue with rude customer service office staff, the regional manager called me and…read moreapologized and straightened out the problem,

TALK ABOUT GREAT SERVICE??? The Herger Crew... Wendy, Sarah & Teri are THE BEST!!!…read moreFast, Courteous and Professional... not just this last time... but EVERYTIME!!!

What a Joke. Who knew that having Herger Gas come & replace your Brown's Gas Tank would End Up…read morecosting You a $500 Mistake on Herger's Side. Herger was supposed to Swap Tanks & Transfer Propane to The New Tank. Did they do that? Of Course not! What did they do? They FILLED Our New Tank & Charged Us $480 for a Mistake Devin made. When I called to Resolve the Issue, they gave us the Option to either Pay or Come get the Tank (during Winter) that's a Terrible way to do Business! Pretty Upset that My Landlord chose to Dump Brown's Gas for These Morons!

Shaun McGee has been up here doing some work on our gas lines for the new owner's insurance…read morecompany. I was compelled to ask him if I could speak to someone about how well he did. He's very kind, professional and I would hire him in a minute. You have a great employee! We've had McPhail fuel since 1998 and the company is great. Shaun is a great example of someone who represents a company quite well. Thank you, Faye Ghielmetti

The service is good, but I wish the driver would leave a of how much it cost. The other always…read moreleft