I was so impressed with how well this location was on top of things! They had everything ready to…read morego, extremely professional, explained the process clearly and all with a good attitude. Customer service experiences like this are hard to come by these days, I'm proud that when I do experience this it's in the beautiful city of Richmond. Major shoutout to Luis, Myron, Huey, and Charles for taking care of me.

Rented a trailer, they installed the receiver/ball hitch for me, hooked up the trailer for me,…read moreshowed me how it works, And was in and out in less than 15 minutes. Would definitely rent from again.

Garth that's is the name of the guy you have to look for, if you go shopping at Oliver's Hardware…read more His knowledge about his work is outstanding. He will make you questions about what you need and give you advice, about what you have to buy. The customer satisfaction is his best attribute! Selection they have everything, the value of good too.

Always a pleasure to shop here and shop local. Highly recommended. Pick a room to upgrade and keep…read moreyour home fresh and comfortable. Slowly slowly you can transform your home and yard spaces.

Not the safest area to fill up gas, especially at night where variants or other undesirables are…read moremore difficult to notice. As with all Arco stations, be aware of the extra cost if you use anything but cash unless you have their an Arco-branded credit card, which is on top of not taking EBT. In other words, not a place to hang out but there's a convenience store should you need some snacks or drinks. As of May 2018, this station now sports Mobil branding, but that doesn't address most safety concerns.

Zero stars. Nasty place. Lock your car and do not use the bathroom because there is pee And…read moretoilet paper and clothes soaked in Pee on the floor. Plus it is a gender neutral bathroom so there is crap everywhere. The worst place I've been to in my life. Zero stars. Disgusting.

OK to start off one night I need to gas real bad so I use my debit card & my debit card end up…read moregetting locked into the gas pump & as I tried to use my debit card to pay for the gas. It got locked in the machine & I had to come back and get it later on. But the young lady that helped me at the register was very nice. & she Called me when she was able to get my card unlocked out of the gas pump and I came and picked it up. They're still nice people in the world.thanks again, Chevron

I don't recommend this gas station if you want to clean your car's front window. The pictures talk…read morefor themselves. I used to manage several gas stations from the peninsula and you'd never experience this situation. I think no matter what, customer should have it easier on the way. I always come to this gas station bc it is the nearest from home. I will still come but I really hope that the person working so the job she/he is getting Pay for.

I was having a tough time finding the right cam locks for an executive desk I ordered from Wayfair…read moreand was feeling completely lost in the store. Chris noticed I needed assistance and immediately jumped into action. Luckily, I had taken pictures of the desk and parts, which Chris used to guide me directly to the exact hardware section I needed. He was exceptionally attentive, knowledgeable, and patient; especially compared to a frustrating experience I had previously at another big-box retailer. Even though a wood glue recommendation we tried didn't end up working for my specific fix, his willingness to share his knowledge and problem-solve with me was outstanding. Chris provided top-tier customer service, and I truly appreciate his effort and dedication to helping me out.

Line 8 ppl deep to get stuff out of locked cabinets with one person staffed to help. People are…read morejust giving up and walking out the door It's really unfair this is a problem - stuff is locked up bc of crime, crime isn't the store's fault, and they can't afford to eat shoplifting the way home depot can. But if you are in a hurry you might need to do harbor freight or Home Depot.

The entire staff are very friendly & helpful over the years & much appreciated! When ever I have a…read morehome project they always have the knowledge & tools that I need! I think the prices are adequate & love the gardening selection & great BBQ section!

If I could rate. "0" I would. SHOP AT YOUR OWN RISK…read more I am a working professor like everyone else. I'm a nurse and I ordered a lawn chair to pick up same day. They sent me an email said it'll be ready in 35 minutes. just to watch my grandchild's game. I went there in an hour and Eddie working at the front told me that they had none in stock even before I showed him the order. I told him we'll just cancel it. He stated that they don't usually do that and he called his manager on the speakerphone and his manager stated tell her we'll ship it. I told him I don't want it shipped. I have a game this afternoon. That's why I ordered the same day. The manager sent an African-American gentleman up who explained to me that Eddie was new. I told him what does that have to do with anything? Just cancel the order I've made an hour ago. He said that there are procedures that need to go through, but it will be canceled. THE NEXT DAY I RECEIVE AN EMAIL THAT IT'LL ARRIVE ON TUESDAY AFTER I TOLD THEM TO CANCEL. IT WENT IN THE STORY. The next day I called on Sunday at 12:32 MELISSA, WHO THEY TOLD ME WAS A REGIONAL MANAGER. I asked to speak with her. They put me on hold for 12 minutes and 56 seconds. And every time I call back both times they put me back on hold for five minutes. NEVER SHOP HERE IF THE REGIONAL MANAGER HAS NO CUSTOMER SERVICE AND DOESN'T CARE WHY DO YOU THINK THE STORE EMPLOYEES ARE INCOMPETENT? MONEY wasn't a factor CUSTOMER SERVICE WAS INADEQUATE AND NONEXISTENT IN THIS STORE

Always amazing. Great customer service always from owners Rita and Vincent. Also the staff are…read moreamazing. They will order a product for you to not carried. So nice to visit them always. Also gave my dogs a huge bag of cookie treats!

These guys have been decent and I've supported them over a chain pet supply for years until now…read more They sold me a bag of feed infested with bugs and won't take it back or provide a replacement. Seems like a manufacturer issue but the store refuses to make it right. I will not go back.

It's been a very long time since I've posted a review for the Home Depot In Hercules. After many…read moreyears I decided to give the Home Depot another chance. I'm not sure what changed, maybe new managers? For the past few years employees seem more friendly and more helpful. I no longer wonder around trying to find an item. Now someone will approach me and asked if they could help me find something. This is a welcome change for years ago. Yesterday was the best of all. I went into have some keys made and there was no one at the kiosk, so I went to the paint counter and they called someone to help me. Nathan was there in seconds to make my keys. Of course I joked around and told him I wasn't sure if it was a self service kiosk, and he said that they do have a self service one at the other end of the store. Nathan was very friendly, personable and very polite. He is probably one the friendliest employees I've ever encountered at the Home Depot in Hercules. The cashier, Carey was also nice and friendly. Based on my visits over the past few years and yesterday I'm officially a Home Depot loyal customer and won't need to drive across town to Ace Hardware. Home Depot has a some good sales which I don't remember them having years ago, so definitely a good reason to shop there.

April 21 5 pm ish We are doing some projects with the…read moreDepot's merch and we have been getting way better service than usual. Bot a washer and dryer and the sale went smoothly. Bought a Crescent wrench and was able to get help finding one and releasing it from its cage. Joey working in the paint dept. Wife came home from there raving about how helpful Joey is. Joey boy props to you!

I stopped by this location today to find a replacement part for a furniture project I was working…read moreon. Hardware/fasteners can be tricky to navigate, so I asked an associate stocking and organizing in the fasteners aisle for help to confirm if a specific cam screw would work as a replacement. Unfortunately, she was completely uninterested in helping. Instead of taking a moment to answer my question or point me in the right direction, she acted like I was an inconvenience for interrupting her work. Good customer service means prioritizing helping customers in the store over organizing shelves. While I eventually found the hardware I needed on my own, the encounter left a really bad impression. I hope management reminds their floor staff that assisting customers should always come first.

Security came out and greeted me! Saying I can't loiter there! Rude! Give me a chance to get out my…read moref in car sir! Security need a lesson in manners. And as I was saying I'm going in! He stays looking at me playing on his cell! Are you securing or playing! Now I'm already heated bc as I turn to park! A rude man insist on paring the opposite way. And won't move up so I can park first! Now mind you it is on n a million spots! I say to self this must be April Fools! And I know he went and told the guard! Yet I didn't leave a HORRIFIC NOTE ON HIS CAR! So yeah my morning not so good so far! I'm walking around Home Depot remembering my son! So nostalgic! He worked for many of them until he passed! So many different cities! I miss you son! I will read my Bible and go enjoy the day! That the Lord blessed me to see! Amen. Three stars bc the guard standing over my car! However Home Deit is always clean and full of everything nice! Oh shucks just went down to two stars! Employees in the way chatting won't move! Rude! Let's not get down to one!