We've hired this company a few times now. We first hired them during our process of buying a foreclosure. And they've been back since. The first time, they were out to talk to us about where the septic should be placed and the size of it, the rep that they sent out was super knowledgeable. The second time was routine maintenance and this week we called because our washer drain was overflowing back into the house. I called at 7 PM to leave a message and that night one of their reps called me back to talk about a schedule and to see if this was an emergency because they didn't want to leave us hanging. I got a call first thing this morning about when they can arrive and what my thoughts were and they were super transparent on the price. Sidenote, in the last six years their price has also not gone up for septic pumping which I think is important with inflation and everything going on. Overall- really great service. Super responsible. Will continue to use! read more

Called because of issues with slow draining and gurgling toilets the came and pumped, shortly after there was water backing up into my crawl space. When I called back and asked of they had checked the lines for blockage they told me to get a plumber (they had not checked for blockage as they should have, which was confirmed by plumber). When I called back to tell them what had been said the girl got really rude and said they would have to pump again and that they would charge again. Taking no responsibility for the fact they didn't do the job properly the first time. Absolute waste of money. Don't recommend they'll mess your stuff up so you have to pay them to fix it. read more

Excellent service and reasonable prices. What sets them apart is their superb customer service. The person who answers the phone is exceptional. She is always pleasant, answers all questions and concerns completely and promptly, and is willing to go the extra mile to help her customers. I've used SSS for the past 11 years and will continue using them in the future. read more

Professional service with friendly staff, can't say enough about how happy I am with the pump out. The driver came prepared with town records and took care of where he dug, didn't make a mess with the dirt at all. It's nice to see a company take pride in their work, we very much appreciate your service. read more

Literally helped turn a "crappy" day around... we needed a pumper truck out to our house to empty our holding tank ASAP in order for the new grinder pump to be installed and Suburban came through!! The ladies in the office are amazingly friendly (like nicest ever!) and were able to save our day and get a truck out to us within a couple of hours. I'm crossing all my fingers and toes we won't need their services again, but sooooooo appreciative of their services today!! Highly recommend!!! read more

I do not recommend suburban sanitation at all after being a customer of them for a couple years I recently had my septic tank backup due to them placing the filter in correctly which cause a filter to get clogged. I had to have emergency septic company come as all the waste was coming up to my yard. The company did knowledge that the reason for the clog was due to the filter being installed back incorrectly. When I called surburban to notify them of the mistake their employee made they did not want to take any responsibility for it. This company is only loyal to take your money. I would recommend other to search for another company before this happens to you or they ruin your septic. read more

I needed a full new septic system for a very old house in a very tight spot. They were 100% up-front with me about what I needed and the process of a new septic system (which is VERY detailed with health inspections and building permits). They got a new Geomatrix GST leaching system and 1000 gallon tank tucked in with no fuss in about a week for an awesome price (and I mean AWESOME). Other companies would have probably just passed due to the constraints of an old property with unknown buried structures. Luckily, this was not an emergency situation and we had a seamless cutover to the new system from the old. Every step was very careful and thoughtful, right down to the contour of the landscaping. No BS, just did an awesome job and really nice guys. I know they work all over central and eastern Connecticut. The Geomatrix products are very innovative over traditional leaching systems, I know they install a variety of their products. read more