I go to this Chick-fil-A before work occasionally in the morning to treat myself. I'm not a college…read morestudent and have to be at work at 8 AM. Every single time I have come in here, I order my food and watch as the girls prepping food in the back ignore the sound of an order, they will continue taking their time and will not come out to put two items in a bag. I have been late to work almost every time I take the risk of coming to this Chick-fil-A. Today was almost to the point where I wanted to just come around the counter and put my food in a bag because it sits right there on the warmer.

Terrible experience. I've work at Chik-fil-A for 2 years now, and this does not represent what…read more Chik-fil-A is and the management does not look like they care about it either. And it felt uncomfortable.

Served me a raw big arch tonight. Tried to call but phone is off the hook.i ate a quarter of it…read morebefore realizing it.

I am writing to formally express my dissatisfaction with the service I received at your Lillington,…read moreNC location on 102 Cornelius Dr. This incident occurred on June 21, following a pre-scheduled order I placed on June 19 for a prayer breakfast intended to celebrate the fathers and men of our church. Upon arriving at the restaurant at 8:30 AM to pick up my order, I was initially greeted politely by one of your team members. However, the situation quickly deteriorated when I was informed that no order was on file under the church's name, despite my prior payment and confirmation. The team member could not find any record, and it took considerable time for this to be addressed. Throughout the ordeal, I faced continuous delays and excuses regarding the preparation of the order. At 8:53 AM, only part of the order was handed over, but it was clear that important items--including coffee and condiments--were missing. When I pointed this out, the team member expressed surprise, indicating that they were unaware such items had been included. During this time, I noticed other customers leaving in frustration due to similar problems with order accuracy and wait times. Despite these evident issues, the manager failed to step in promptly to provide any form of service recovery. Instead, I overheard the manager describing me as an "angry customer" to staff members, an inaccurate characterization given that neither I nor my companion raised our voices or behaved disrespectfully. When I addressed this with the manager, I requested that she correct her language, explaining that we were frustrated--not angry--due to the failure to have the order ready at the promised time. The manager then attributed the issue to incorrect order timing or date information but declined to accept responsibility or offer a meaningful apology. Furthermore, the manager's detailed explanation of coffee preparation was unwelcome; as a paying customer, I expect to receive the items I purchased without unnecessary commentary. The coffee we eventually received was delivered in wet boxes with difficult-to-open spouts, further compounding our disappointment. To make matters worse, upon arrival at the church, we found that packaging was mislabeled, requiring us to open every wrapper to confirm the contents, causing significant inconvenience during the event. This experience was not only disappointing but also unacceptable for an establishment of McDonald's stature. It has caused me to decide against returning to this particular location in the future. I hope this feedback is taken seriously, and I encourage your team to review their procedures to prevent similar issues from recurring. Pat

Love this local gem! Home town diner with ambiance ... comfortable seating with tables and wicker…read morechairs ... so great place to eat or just sip coffee. Western Omelet was delicious, grits cooked perfectly and bacon was delicious. Definitely a place to visit when in Lillington.

Loooove their Triple Salad platter with chicken salad, strawberry pretzel salad, and grape salad…read more They close at 2 pm.

Was my new favorite place. In the past several weeks there…read morehas been a noticeable reduction in the portions. Pretty much got a taste of Roast Beef today on my lettuce and bread sandwich. The return value just reached the "let's try other options" level.

Food is good but why do I order online 15 minutes ahead and have the wait an additional 25 minutes…read morelonger while walk in customers get served in 10 minutes. Will not be back.

This store was very clean, delivered excellent service and makes wonderfully fresh and delicious…read moresausage biscuits! This is the quality that Bojangles fans love and expect. Zero disappointments here!

It would be nice for the cashiers to say Hello and Welcome. It would also be nice if the staff…read moredidn't act like you are bothering them, when you are just ordering your food. The dining room needed attending. The ladies room smelled of sewage. My sandwhich was delucious, my fries barely had seasoning, you have to ask for more and were not hot just warm.

I don't remember the last time my order was correct at this location. One time they forgot the…read morechili for the taco salad and gave us cobb salad dressing. Another time they did not give us part of our order. Ask for no ketchup or onions and your burger will be dripping ketchup and extra onions will be on board. Fast food workers believe they deserve $20 an hour? Not even close.

Do you serve breakfast or not? Just wasted my time waiting in line on Sep 14 at 0715. If you aren't…read moreopen for breakfast, stop advertising that you serve breakfast!!!

Waited 15 minutes just to end up missing half our order, even after repeating the order 3 timesread more

Fresh ham egg cheese biscuit and Bo- rounds. Everything was pretty decent . Arnold Palmer was…read moregreat. Restaurant was pretty clean, not spotless but decent

If i could do zero i would. Waited 20+ minutes for our food. Then watched them bring our food to…read morethe car parked in front of us. Watched that family open up all of the food then take it back in then hardee's immediately brought it to us. Lied to us saying they replaced all of our food after the other folks opened it all. But it took 20+ minutes for them to make it and 30 seconds to remake it??? Then found two long hairs in our bag and one hair in our son's biscuit. They also have a 87 for a restaurant rating. TRASH. Do not go here.

Food was cold. The woman at the window had an attitude. Won't be going back! They had no one there…read more Don't know why they couldn't cook the food fresh

The service is terrible everytime I go. I try to refrain from going to this particular location but…read moreit's near my school and the only place that serves lunch before 11, however, everytime I have gone they have been very rude to me regardless of whether I come in the drive through or get down, I also work in fast food so I try to be understanding and nice to all workers but they always run me the wrong way. I went yesterday and ordered a large Baja blast and I never got my cup, when I asked a worker for it she said a large cup is an up charge and I can only get a medium, I said I already paid for a large cup and I showed her my ticket and she said it's for a large Baja blast, when I said yes, I never got the cup for it, she slammed it on the counter and rolled her eyes at me! Again, I always try to be polite so I felt as this was rather uncalled for, I'm giving them two stars because an older lady who worked there was nice and I would feel bad giving only one star

Received very Greasie food, and they had the nerve to put all the food on the Mexican pizza. I…read morecalled up there 7 times with no response. When I was confronting them about the issues all they told me was everything is made fresh.... ummm NOOOOO 42$ was thrown in the trash and all she told me was to dispute it with my back and call amd report it. She said because I didnt bring it all back she couldn't do anything.... she could have, she just didn't want too.

Just ate there. It was awful!!! Had to ask for eating utensils and napkins. All tables were dirty…read more HD to wait for staff to clean it. Food was cold. Floor was very sticky and had food on it. Will not be back. No recommendation from me. Plus it was not worth the money spent!!!

my Zaxby's experience was horrible I asked for a kidy finger and they gave me 3 chicken tenders…read morewhen I asked for kidy finger.They did not give me a cookie like I asked for,they tried to give me a tea when i asked for a coke. Horible experience!!!!!!!!!!!