I go to this Chick-fil-A before work occasionally in the morning to treat myself. I'm not a college…read morestudent and have to be at work at 8 AM. Every single time I have come in here, I order my food and watch as the girls prepping food in the back ignore the sound of an order, they will continue taking their time and will not come out to put two items in a bag. I have been late to work almost every time I take the risk of coming to this Chick-fil-A. Today was almost to the point where I wanted to just come around the counter and put my food in a bag because it sits right there on the warmer.

Terrible experience. I've work at Chik-fil-A for 2 years now, and this does not represent what…read more Chik-fil-A is and the management does not look like they care about it either. And it felt uncomfortable.

Waited more than 25 minutes for a Shamrock shake. What a joke. Literally no other food. Just a…read moreshake. ‍

I am writing to formally express my dissatisfaction with the service I received at your Lillington,…read moreNC location on 102 Cornelius Dr. This incident occurred on June 21, following a pre-scheduled order I placed on June 19 for a prayer breakfast intended to celebrate the fathers and men of our church. Upon arriving at the restaurant at 8:30 AM to pick up my order, I was initially greeted politely by one of your team members. However, the situation quickly deteriorated when I was informed that no order was on file under the church's name, despite my prior payment and confirmation. The team member could not find any record, and it took considerable time for this to be addressed. Throughout the ordeal, I faced continuous delays and excuses regarding the preparation of the order. At 8:53 AM, only part of the order was handed over, but it was clear that important items--including coffee and condiments--were missing. When I pointed this out, the team member expressed surprise, indicating that they were unaware such items had been included. During this time, I noticed other customers leaving in frustration due to similar problems with order accuracy and wait times. Despite these evident issues, the manager failed to step in promptly to provide any form of service recovery. Instead, I overheard the manager describing me as an "angry customer" to staff members, an inaccurate characterization given that neither I nor my companion raised our voices or behaved disrespectfully. When I addressed this with the manager, I requested that she correct her language, explaining that we were frustrated--not angry--due to the failure to have the order ready at the promised time. The manager then attributed the issue to incorrect order timing or date information but declined to accept responsibility or offer a meaningful apology. Furthermore, the manager's detailed explanation of coffee preparation was unwelcome; as a paying customer, I expect to receive the items I purchased without unnecessary commentary. The coffee we eventually received was delivered in wet boxes with difficult-to-open spouts, further compounding our disappointment. To make matters worse, upon arrival at the church, we found that packaging was mislabeled, requiring us to open every wrapper to confirm the contents, causing significant inconvenience during the event. This experience was not only disappointing but also unacceptable for an establishment of McDonald's stature. It has caused me to decide against returning to this particular location in the future. I hope this feedback is taken seriously, and I encourage your team to review their procedures to prevent similar issues from recurring. Pat

Crystal was great! Quick service, food was great! Had the Rueben on rye with onion rings. Super!…read more Restaurant is cute inside. Perfect little lunch spot.

My breakfast sandwich was good. His breakfast eggs were over done. His toast was barely toast and…read moreno butter on it. Our waitress Krystal was awesome!! Then the bill comes. Over charged us and everything is an up charge! Check your BILL!! Plus they charge you.35 cents for water cup. They choose all plastic throw away cups, cheep foam plates & plastic silverware then charge you for it extra!!!! Toast is an up charge even though it comes with your breakfast. So are sausage link. $2.50 more but at least the menu told you about the charge. But everything else is an up charge and it says nothing. Sourdough toast doesn't say it's an up charge. Only if you get rye bread or croissant was a dollar more. Then charged us $1 for up charge of sourdough. I should not have said I'm new to the area. The waitress Krystal is a gem! Great waitress! Beware of what you are charged!!!

Was my new favorite place. In the past several weeks there…read morehas been a noticeable reduction in the portions. Pretty much got a taste of Roast Beef today on my lettuce and bread sandwich. The return value just reached the "let's try other options" level.

Food is good but why do I order online 15 minutes ahead and have the wait an additional 25 minutes…read morelonger while walk in customers get served in 10 minutes. Will not be back.

This store was very clean, delivered excellent service and makes wonderfully fresh and delicious…read moresausage biscuits! This is the quality that Bojangles fans love and expect. Zero disappointments here!

It would be nice for the cashiers to say Hello and Welcome. It would also be nice if the staff…read moredidn't act like you are bothering them, when you are just ordering your food. The dining room needed attending. The ladies room smelled of sewage. My sandwhich was delucious, my fries barely had seasoning, you have to ask for more and were not hot just warm.

Food was fast and hot, almost 0 wait…read more Service was polite and caught a mistake of a missed fry before even we did and corrected it. Probably the first Wendy's we can't complain about for slow, awful service or horrible food. Maybe we caught them on a good day. But deserved a great review.

This was one of the worst experiences I've had at a Wendy's. I placed a mobile order requesting no…read moreice in my drink, but it was still made with ice. When I arrived, I was asked to pull forward even though there were no cars behind me, which made no sense. After waiting, I received food that was cold. The fries weren't fresh, the sandwich was cold, and it definitely didn't taste like it had just been made. To make matters worse, when I politely asked for my drink to be remade without ice, the employee rolled her eyes, caught an attitude, and snatched the cup out of my hand. That level of customer service was completely unnecessary and unprofessional. Overall, the food quality was poor, the mobile order wasn't prepared correctly, and the customer service made the experience even worse. I won't be returning to this location unless significant improvements are made.

Waited 15 minutes just to end up missing half our order, even after repeating the order 3 timesread more

Fresh ham egg cheese biscuit and Bo- rounds. Everything was pretty decent . Arnold Palmer was…read moregreat. Restaurant was pretty clean, not spotless but decent

If i could do zero i would. Waited 20+ minutes for our food. Then watched them bring our food to…read morethe car parked in front of us. Watched that family open up all of the food then take it back in then hardee's immediately brought it to us. Lied to us saying they replaced all of our food after the other folks opened it all. But it took 20+ minutes for them to make it and 30 seconds to remake it??? Then found two long hairs in our bag and one hair in our son's biscuit. They also have a 87 for a restaurant rating. TRASH. Do not go here.

Food was cold. The woman at the window had an attitude. Won't be going back! They had no one there…read more Don't know why they couldn't cook the food fresh

They forgot something as they always do, and they almost forgot something else. We had to ask him…read moreabout it. I'll probably just go elsewhere from now on.

I hadn't been in for a while and with the storm coming I figured I'd give it a try. When I walked…read morein, two young women were behind the counter chatting. There were only two customers seated and no one waiting in line. One of them pointed to the kiosk and told me to use that, adding that if I had questions I could come back to the counter for help. I replied, "No thank you, that's not polite to ask of me," and I walked out. If this is the new service protocol, then I'm done with fast food. Kids don't want to work and worse they don't realize this new self service portal revolution will eliminate a lot of opportunity and jobs, not to mention the Restaraunt experience.

1 star. This is one of the most frustrating fast-food locations I've visited. The drive-thru is…read moreconsistently slow, even when the line isn't long, and the wait times are unacceptable for a quick-service restaurant. What makes it worse is that my order is frequently wrong. I've dealt with missing items, incorrect food, and having to double-check everything before leaving because mistakes have become so common. The menu is also incredibly inconsistent. Too many items are unavailable on a regular basis, so there's a good chance the meal you came for won't even be offered that day. It's frustrating to pull up expecting a specific order and then find out they don't have it. When the food is actually correct, it can be decent, but the combination of slow service, inaccurate orders, and constant menu shortages makes this location difficult to recommend. Management needs to seriously address the drive-thru efficiency, order accuracy, and inventory problems.

Just ate there. It was awful!!! Had to ask for eating utensils and napkins. All tables were dirty…read more HD to wait for staff to clean it. Food was cold. Floor was very sticky and had food on it. Will not be back. No recommendation from me. Plus it was not worth the money spent!!!