On April 10th, 2026 at 8:48 PM, I had an extremely frustrating and disappointing experience that I feel others should be aware of. I accidentally placed an order at this Subway location while I was no longer in the area. I actually intended to order from a Santa Ana location instead. As soon as I realized the mistake, I immediately tried to correct it because I could not proceed with the order. I called the store several times and even left a message, but never received any response. Despite that, the order was still prepared anyway, with no attempt to contact me or confirm anything. A simple phone call could have prevented this entire situation, which makes the lack of communication even more frustrating. That day, I did not have any other food options, and this order was supposed to be my only solution for the day, which made the situation even more stressful. I also have call logs that clearly show my attempts to reach the store, which confirms I made multiple good faith efforts to resolve the issue immediately. To make it worse, the only communication I received was on April 14th, 2026, stating I would receive a 30 percent discount that expires tomorrow. However, this is not helpful at all since I currently do not have the funds available to use it. On top of everything, I was told I would not receive a refund or even my points back, which feels completely unreasonable given that I acted right away to fix the mistake. Overall, I am very disappointed with how this was handled and the lack of basic communication. I will be disputing the charge with my bank, and I hope others do not experience the same lack of responsiveness. read more

Subway - Call Log for attempts made to contact the store - Sandwiches Near Me - Mission Viejo, California

We stoped in for a quick bite for my daughter's lunch break. This store is so clean! We were immediately greeted so warmly I thought maybe my daughter had been here before as it is in the center she works in, she said it was her first time being there. We were helped by Fabiola, and she was great! The food area was really well kept and tasted good! We will definitely be back! I highly recommend this place! read more

Always dependable - my sux inch tuna (3 scoops ); fresh fountain soda Great staff Clean dining room Perfect location next door to LA Fitness (don't say it - calories are fine !) read more

Placed an online pickup order. Say at the store for over half an hour after it was supposed to be ready. They said they don't have my order and repeatedly told me I was at the wrong store. I was in fact not at the wrong store and even verified address multiple times. They refused to do anything. They barely spoke English so I couldn't even get anywhere because how bad the language barrier was. Repeatedly told me my name was in fact a different persons name and kept telling me I don't know my own name. At the end they show me the screen trying to say my order isn't there and I am looking right at my name. Told them to just cancel my order. read more

Service is horrible. The ladies that work here at so bothered and mad at you they have to work. Definitely don't go to this subway. Their bread is always burnt and no customer service. read more

Location clean. Employees (2girl/1man) were friendly and greeted us upon arrival. Food prepared quickly and correctly as ordered. Have been to this location many times and have never been dissatisfied. Recommend this location! read more

Subway - Receipt - Sandwiches Near Me - Mission Viejo, California

No ham in my turkey and ham sandwich. How frustrating since I bought beforehand and picked up and couldn't watch Brandon make my sandwich. 2nd time messing up read more

Subway - Sandwiches Near Me - Mission Viejo, California

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Good to get food on the go, app helps with preorder and I just go and pick it up. The service is good too, and the ambiance is like any other subway read more

While we have never had an issue with the food here, and still don't, my lower rating is for one particular employee.....GLORIA. The last 3-4 visits we have had GLORIA wait on us. The woman never says hello, thank you,or goodbye. She always acts like we are putting her out/bothering her. Made the mistake of asking for a "teeny bit more mustard", and you'd think I insulated her. Like I said, the sandwich was fine, but it's the constant rude attitude that GLORIA has that isn't good. read more

One of the WORST Subways I have ever been too!! The older Mexican lady with glasses has NO understanding of customer service. I arrived here around 9pm and waited in line, not behind any customers, but behind TO-GO orders. I've been in customer service most of my life and know that you always take care of the walk-ins First before the phone/online orders. She refused to serve me until she completed all of the To-Go orders. On top of that Speed is definitely not one of her strong suits. After waiting for 30min to have my order taken I'm told that she doesn't want to open a new package of tortillas for wraps tonight and tells me I can only order sandwiches... I just waited here for over 40min to not even receive any food. read more

This location is hit or miss. You can either get a great sandwich or terrible sandwich. 50/50 chance of either. Last night it was terrible. Ordered from the app. It was a pick up order and I'm assuming they had to fill the people standing there first then the pickup orders. We picked up our order and there was no churro in the bag. Went back in and they handed us a churro and a pretzel. The churro literally had no cinnamon or sugar on it and it was a limp noodle however it tasted burnt but it wasn't even golden brown. Very odd. The bigger problem was that both foot long sandwiches bread was so stale it was hard as a rock. Like it was hours old. Which made the sandwiches taste pretty bad. The lettuce seemed soaked in water and put right on the sandwich that way so we had to pull most of the lettuce out of them. The quality last night was awful. read more

Store is clean, no wait. There was no customers. That said, the ingredients were good but the bread was hard. I had to toss part of it.

Every time I order a pick-up from this place the bread on my sandwich is wrong. That's annoying but I can live with it.. even though I shouldn't have to since I'm paying them. But today they made my sandwich wrong twice. The first time I got the wrong bread at lunch. Then I ordered a different sandwich at dinner. I ordered a basic meatball and wanted to add cheese and jalapeños. When I got the sandwich it had no cheese, no jalapeños, a teaspoon of sauce, and 4 pathetic mouse balls. And as usual it was on the wrong bread. This all has to be deliberate at this point. They obviously don't care at all. I don't think I'm winning the subway wrong order lottery each time. They clearly just don't care to read the order ticket. Included is a picture of the mouse ball sandwich they slapped together. Note the obvious care and quality that went into it. read more

Subway - Pathetic - Sandwiches Near Me - Mission Viejo, California

Went in here today for dinner and the lady working spoke no English so she couldn't assist me at all. I'm not talking about having a heavy accent... she literally SPOKE NO ENGLISH. SHE COULDN'T COMMUNICATE AT ALL. I asked about the sign up that said they now have churros and she looked at me like a deer in the headlights. I said do you speak any English. She said nothing. Just looked at me. I said, is there someone here who speaks English that can help me?? Still nothing. Blank stare. Unless you are Mexican you won't be able to get assistance here. Its just absurd. This is still America right?? I will never set foot in there again. How can you not have any English speaking employees in an American restaurant?! read more

Nice location but the staff needs some better training. They don't listen to their customers and they mess up on orders. While we were there, picking up our sandwiches, three other customers were upset because their orders were messed up as well. We had two orders in, and the worker behind the counter argued that we didn't. She was reading the name wrong, and my husband pointed out the ticket on the counter. She kept reading the name wrong. He kept reading the name correctly out loud four or five times until she finally realized she was reading it wrong. The listening skills are not on point and they do not pay attention to detail, so double check your order before you leave to make sure that you have what you want. read more

Got food poisoning from the sandwich I think the mayonnaise was bad or could've been something else I ordered the spicy Italian. Woke up in the middle of the night sick to my stomach it was the only thing I ate that was different than what my kids had so I know that it was from subway. read more

Don't come here, unless you want to deal with someone who hates her job. This is the second time I've come here with my family and got a horrible service by the worker. She gives a bad attitude as if she hates her job and does not care if she gives a good service. When given instructions for the order she does not follow and requires for us to repeat. The problem is not that you need to repeat yourself. The problem that she makes it seem like it your fault for her not hearing the first time. Go to this location at your own risk read more

Came here recently to purchase a couple of sandwiches. The employee nicely greeted me and took my order. I was happy to see that she was putting together a couple of nice looking sandwiches with lots of the fresh toppings that I had asked for. It's nice having the option to get a healthier sandwich meal option whenever in the area versus the standard fast food drive-thru options. I will definitely be back! read more

THIS SUBWAY CHARGES extra to toast your sandwich. Wow, they squeezing every last penny from customers, so Ridiculous! I ordered a 6" Turkey sandwich from store #12659-0 located on Santa Margarita Prkwy, M.V. They don't care about their customers in these tough times. I hope the owner BOB G reads this and changes his policy. read more

Subway - Only works for the cheap sandwiches! - Sandwiches Near Me - Mission Viejo, California

Updated review: stopped by today 12/19 on my lunch and did not have the same good experience I usually do. I was ordering and it was loud inside the store so the lady kept saying "I can't hear you" or leaning forward with her hand to her ear - no problem I get it it's loud so I leaned in closer. As it continues she gets so frustrated that she can't hear me that she starts rolling her eyes. Instead of getting mad at the customer maybe turn town the music or limit the amount of people inside the store at a time, which in my opinion you should be doing regardless because of covid. That was my first time I never tipped there. Disappointing. Old review: Staff is always friendly here when I come. Food has always been good I've never had a problem. They always remember me when I come in and always have a big smile. read more

I went to the Subway in Mission Viejo on Santa Margarita Parkway. I ordered the six inch Breakfast Combo: wheat flatbread; eggs, ham, Swiss cheese, red onions, spinach, olives, cucumbers, tomato, and mayo. I had it toasted, and it was good and flavorful; with potato chips, and a Diet Coke to balance the meal. The cashier was nice and friendly and very helpful. For dessert; one oatmeal raisin cookie, and one chocolate chip with M&M. mmmm good! I will go back, to try their lunch menu. Robert H. read more

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The ladies that work here are rude as heck and super stingy with their toppings and meats. I ask for a bit more lettuce or olives or something, and they get very moody like it's coming out of their paycheck. I live across the street and have been coming here for a while, but I'm over it. I'm going to go to a Subway location farther from my house because I'm tired of this store's attitude towards customers. Yes, this isn't a 5 start restaurant, but damn don't give me attitude just cause I asked for a tiny bit more lettuce or shredded cheese. read more

The service is genuinely terrible but honestly what do you expect from subway. 5 stars because the lady who made my sandwich doesn't gaf and I respect that. Food was yummy. read more

How you gonna have a sign that says open at 9am but the gentleman inside says they open at 10 makes no sense whoever the guy is on shift today your customer service is garbage. read more

Subway - a sign for temporary hours of operation - Sandwiches Near Me - Mission Viejo, California

I absolutely love this location! (It has definitely gotten much better over the last year or two!) the nice woman Adriana who helps me every time always has a big smile on her face and remembers my order because I'm one of those people who orders the same thing (Turkey Wrap no cheese!) every-time. I absolutely love her and my husband and I will continue to come back to this location :) thank you Adriana you are a super star! read more

Okay. I've gone here so many times to grab a quick and cheap sandwich for my boss. I work around the corner on El Toro and Marguerite so it's the closest one besides the one next to Ralphs shopping center across the street. I'm a frequent customer yet every time they greet and customize your sandwich, it's like it's the most annoying thing ever. They don't smile. They seems to always be on their PMS. And I ALWAYS have to repeat myself over the simplest sandwich. You better watch what they put in your sandwich because otherwise you end up having to come back, waste your time, and get even more aggravated they don't apologize for their mistake and make it seem like it's your fault. They've made mistakes over my sandwiches before. I took the time to come back and they accuse you of being at fault. I know you ladies behind the counter talk smack about me, and your customers in spanish. I see you snickering and purposely lagging when making my sandwich. It's no wonder I have to shout at you my order because you're not even paying attention. And make sure you grab your receipt, or ASK for it, cuz they tend to forget to give it to you. People, calm down and treat your customers with respect and kindness. read more

Well what can I say but great work kevin!!! I came in tonight and not really knowing what I wanted I asked kevin. He suggested the club and dang it was amazing. I will definitely recommend having him make your subs read more

Usually pretty understanding, but this store needs work. My order from the app was not made at the time it was supposed to be ready. There were no lines in the store*. Then the sandwiches were mixed up in terms of sauces and veggies. Just disappointing. read more

If I could give them 0 stars I would! I was in months ago getting sandwiches and there was a lady Lorena that had a runny nose and while wiping her nose multiple times while making my sand which I refused to buy them and left. Now over 6 months ago and today I went in and same lady went from sweeping to making my sand which with the same gloves! Did not think to change her gloves. Will never go there again. I am absolutely disgusted! PICK ANY SUBWAY BUT THIS ONE!! Especially if this lady is there. Maybe a food handling class is in order or needs to be updated! read more

We eat from this location weekly & usually have a good experience. The last 2 times we've ordered from here we'd had an fairly expensive item missing from one of the sandwiches. Adding avocado to any order is pretty awesome, but we've had it missing from #7 Sliced Avo Mexicali, which is pretty disappointing since the name of the sandwich has Avocado in the title!! Going back to correct the order is kind of a hassle because of time/money/etc. So, maybe next time we order from a different Subway location next time!! read more

We came in here and ordered $45.00 worth of sandwiches. First off on the sticker menu it says mini artesian bread at the bottom. I asked for a mini sandwich on artisan bread. The lady acted like she didn't know what I was talking about and insisted that she never heard of that and was giving me rude looks. I gave up and ordered a 6 inch. The other sandwiches were supposed to be lightly toasted. They over did the toasting on them and the bread was hard. Then as we were paying we asked for cups for water since they have a water dispenser on their fountain drink station. They refused to give us cups for water and basically were like "that's your problem because you should've ordered drinks" It was the worst service with rude staff at any Subway that I have ever visited! read more

This has been my go-to subway for years. I haven't visited in awhile but decided to go in today. I am terribly disappointed with the customer service. I asked for two subs and as I was going through the line, I asked for a veggie delight with bacon and a sub with no meat or cheese. The women rudely corrected me saying "you mean a BLT?". She put the bacon on the wrong sub and I clarified that it was on the other sub. She seemed upset with this request and let out a frustrated sigh as she put the bacon on the other sub. I work in the food service industry and I know that customers don't always understand the store's menu which can be frustrating at times. I tried my best to apologize and get through the line quickly but her attitude made me hesitant to ask questions which left me settling with the items on my sub. Overall, I left my subway visit unsatisfied. read more

This Subway is the cheapest sandwich shop I've ever been to. Not price but..... I gave my order of a tuna sandwich to the staff and she started my sandwich. I was about to object to the tiny amount of tuna she put on when another employer came over and removed the tuna scoops and cut them IN HALF. They would only put about 6 pickle slices on or it would be extra. No more than about 8 slivers of onion or of course it would be extra. A tiny amount of cheese or.... Well you get the idea. Well I suppose that's what I get for ordering a sandwich from a company that puts yoga mat in its bread. Never again at this one. read more

They were making their own food before mine even though I was standing in line for awhile. Then they toasted my sandwich twice without asking me, resulting in burnt meatballs and burnt bread. I came in around 6pm on March 11th, 2019. First time here, and I don't want to ever go back now. read more

Luckily, there is a Subway just about on every corner, so you don't have to come here! I went here today and was very displeased with the service and food Patty made my sub, as she was the only visible employee around. When I walked in, it took her a few minutes to even acknowledge me. After she gloved up, I ordered. I asked for a small amount of onions, she threw on a handful, in the middle of the sub. I asked for pickles, she put two. You get the picture. She really did not care. After I paid, I grabbed the bag with my sub, and put my fingers in a mess of mustard. There was mustard all over the handle. When I opened up my sub, there was mustard and mayo EVERYWHERE, but inside the sub. Half the contents had fallen out, and the remaining contents were on the edge of the sub. So I had to remake my sub, and wash my hands from the ridiculous amount of mayo and mustard that was literally everywhere. I'll probably never come back to this location, since most other Subways are much more decent. read more

Placed an order on the app for a later time. Submitted payment, then it says "this restaurant cannot take your order at this time". What the hell? Now my order is gone, my card is charged and I've called the store and nobody is answering? Now I have to drive there and fix it or hope to. I get that apps sometimes have issues, but answer the phone! read more

Coming here for years they are the best!!! Fresh baked bread & friendly service!!! Daily specials!!! Fast service...clean...enjoyable on the run!!! read more

Had a catering order delivered for a meeting at my Church. Not only were they on time but the sandwiches were very fresh and good!! They even brought a platter of extras like pickles, jalapenos, olives, etc! Way to go the extra step! read more

Right as I entered the door, the lady at the counter welcomed me warmly. She made me feel like I was at home. This exquisite place made my sandwich just right. They put the right amount of ingredients exactly the way I wanted it. read more

Please, please, please do the Buisness a favor and hire new staff. Went there tonight, a young man and young girl working. The guy very slow but decent the girl incredible attitude and wouldn't listen and kept getting the sandwiches wrong. Just do us all a favor and pay attention instead of gaining an attitude and trying to change to the next customer. No wonder out of all the subways this one has the lowest reviews.. read more