Ordered a sandwich bowl this evening via the app. My husband picked it up and when he returned home with it, it was made completely wrong. So he took it back and the two women at the counter were rude to him and asked if he wanted a refund. He told them No he would like them to make it the correct way (no bacon, added pepper relish and added roast beef that I paid extra for) The lady told the girl, just remake it. Had they apologized immediately and offered to remake and were kind about THEIR mistake, I would not be writing this. I realize customer service is a thing of the past, but there are many other JMikes and sandwich places I will be taking my business to from now on that do care. Oh and side note, she tried to argue that they did put roast beef on it, and good thing he had it with him because then after looking said to the other girl "you didn't add roast beef?" As if that was the only thing wrong. read more

Jersey Mike's Subs - Sandwiches Near Me - Mission Viejo, California

Staff: They were okay but nothing special. Felt like more transactional like they were just serving me but not necessarily a warm welcome. Quality/Quantity: The food here is always spot on good. Value: A little high in my opinion at $11 for a regular. Overall: This is a nice store. It is clean, has plenty of parking, seating inside, and I would return again. read more

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I've been coming to this Jersey Mike's for a while and they've never let me down. The sandwiches are consistently fresh and packed with flavor--always made to order with care. The team behind the counter is friendly, quick, and efficient, whether you're dining in or ordering for delivery. Delivery is fast and always accurate, which I really appreciate when I'm short on time. If you're in the mood to dine in, they've got a clean dining area and a nice little patio outside that makes for a great casual lunch spot. It's everything you want in a sandwich shop: great food, friendly service, and a reliable experience every time. read more

Jersey Mike's Subs - Original Italian - Sandwiches Near Me - Mission Viejo, California

I love this place very much because the sandwiches here are super fresh, savory, flavorful, and delicious, good service, nice atmosphere with upbeat music, and I had an amazing time. read more

Jersey Mike's Subs - Sandwiches Near Me - Mission Viejo, California

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Great sandwiches! Highly recommended! Staff was friendly and helpful. I ended up taking the sandwiches to go. read more

My family and I have enjoyed this Jersey Mike's location for quite some time! But recently I went to a different Jersey Mike's in a neighboring city and I was quickly reminded how much better this location is. Even when the line is long, they are quick and efficient. Always lots of staff on hand and my sandwich always tastes fantastic here! read more

I'm usually happy with my JM order in any other location but this one, The sub had 50% less fill compared to other places and tasted horrible, read more

They were fast making our sandwiches which was great... BUT! This was the first thing my Gf saw when she opened her sandwich.. smh read more

Jersey Mike's Subs - A strand of hair in my Girlfriends sandwich - Sandwiches Near Me - Mission Viejo, California

Okay so... the food was fine. It's Jersey Mike's. You know what you're getting. But the guy behind the counter... I think his name was Mark or Matt? Gave me some... unexpected energy. He asked me if I wanted my sandwich Mike's Way, and when I said yes, he goes, "Yeah... not everyone can handle it that way." ??? What does that even mean, Matt?? Then while slicing the turkey, he randomly said, "This is the same way I cut people off." I laughed awkwardly, but he didn't. Like... dead serious. Sir, are you okay?? Also, he kept calling my sandwich "her" like: "She's lookin' good. Just needs a little vinegar." I'm not mad, just confused. Anyway, shoutout to the pickles. 10/10. Matt or Mark or whatever your name is, if you're reading this.. I hope you find peace and/or a journal. read more

Even with a long lunch line, the employees did a great job of moving things along while also giving everyone a personalize experience. They deserve props for that. Especially our group that had 4 small kids, they were kind, patient, & answered all of their questions when trying to decide on what to get. Sandwiches were fresh & tasty as expected. On par with every other Jersey Mike's I've been to. They're definitely one of the best sub sandwich chains. If I had to give them a ding, it would be seating. It's clear that they're hoping most people will be taking stuff to go. There is little to no seats inside & outside the seating is shared with all the businesses in the shopping center & so it fills up fast. So, just plan on taking your food elsewhere to eat. read more

Jersey mikes know what they are doing. Their Philly cheestake Sammy is my favorite!! It's hot, the cheese is gooey and the peppers spicy . And I also love the Italian. Oh oh so good. You want a good sandwich, mikes Is for you read more

Very good Jersey mikes. All staff are attentive, dedicated and hardworking and patient in trying to figure out what our customer orders are. The food is freshly sliced meat and baked bread with many different options. The ambiance is a simple interior with seven four tops that I've never seen completely full so you can bank on have a spot to eat there if that's your preference. My go to is the #4 with a lot of meats that you can't easily find in the super market. Highly recommend read more

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They have the meats but it ain't no Subway (I realize it's an Arby's slogan, but let me live). Deliciously made with fresh ingredients and this sweet pickled relish that I firmly believe changes their sub game from straightforward to ridiculously flavorful, Jersey Mike's Subs continues to be a favorite of mine. THE FOODS | Subs which can be made into wraps or bowls. - #13. The Original Italian | Ordered the giant size because life has to be about indulgence sometimes. It comes with thinly sliced provolone, ham, prosciuttini, cappacuolo, salami, and pepperoni. The slicing is done right in front of you, thus ensuring freshness. I went with their soft white bread because life also has to be about simplicity sometimes. Highly recommend asking for "Mike's Way," and they'll add onions, lettuce, tomatoes, sweet pickled relish, red wine vinegar, and olive oil blend. Overall, it's a solid sub with a substantial amount of savory meats and fresh crunchy vegetables. Love. THE PARKING SITUATION | Jersey Mike's Subs is located in a big shopping plaza with plenty of free parking near the store. Never had issues finding an open spot. THE ORDERING LOGISTICS | I ordered through their website and picked up at their location. WOULD I COME BACK? | Yes, and I'll always order "Mike's Way," because there really is no other way. read more

Jersey Mike's Subs - #13 The Original Italian. Order it Mike's Way & they'll add onions, lettuce, tomatoes, sweet relish, red wine vinegar, & olive oil. - Sandwiches Near Me - Mission Viejo, California

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The guys at this location were al extremely nice and friendly! They work quick and had attention to detail. Despite being busy, my food was ready quickly with no issues and tasted great! Would reccomend this location. read more

Sandwich was fantastic and totally up to, or above Jersey Mikes standards! But I am here to also complement the staff on their kindness to myself and staff. A gentleman, who was probably a manager complemented his coworker on setting a good example for others. The employees don't seem miserable which was refreshing! read more

Ordered a large tuna sub with all the fixings for delivery with a bottle of soda and lays baked chips this evening. We utilized Postmates for the delivery, and the service was excellent. The sandwich was so good and I saved half for lunch tomorrow. Very fresh and tasty. Recommended read more

I enjoy Jersey Mike's. Today is Jersey Mike's 2025 Day of Giving. This location wouldn't accept online orders and closed their doors super early claiming a "power outage". Jersey Mike's are franchised. Don't eat at this franchise location. Find another read more

Had a weird experience with a worker named Matt. Multiple items were wrong including an allergen and he was generally pretty rude. Unfortunately I can't recommend this location to anyone and won't be returning. It's been a long time since I had an experience uncomfortable enough to leave a bad Yelp review. read more

About $10 for a regular roast beef Sub and got it Mikes way which included the oil and Italian seasoning as well as tomatoes, lettuce and onions. Tasted great and bread, meet and cheese tasted fresh. The only reason for 4 star vs 5, is it was a little messy in the restaurant and needed a good wipe down behind the counter as well as in the lobby. I appreciate a clean restaurant. Sat in the outdoor seating which is nice and welcoming and the sub had the perfect texture that was a great quick dinner. The employees were nice and service was quick. Good overall experience. read more

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Was only offered "White bread," while there was three types of bread to choose from. I am Asian. The staff is White. The workers looks at each other afterwards and smirks. read more

Welp, not really something I wanna write out on a Sunday and normally I hate yelp reviews but after that experience I had too. 1) idk why there's a whole army of people behind the counter to the point where there having to squeeze by to get to the back or anywhere else. 2) hire people that seem like they wanna be there, everyone was rude and I guess just hated life. 3) God forbid you ask for anything extra because they give you a look like you just asked them for there first born child lol. Would recommend this location, try the one in RSM wayyyyyyy better. read more

Excellent customer service by management to customer concerns. Greatly appreciated. Love the quality and speed of service.

Sandwich was soaking in oil, asked for "light on the oil", too much oil makes me ill. I was sick for 2 days from their sandwich. Don't eat here unless you like being sick. Bad meat, and preparers of your sandwich, don't care. Pure Garbage. read more

Upon nearing the store a fine gentlemen by the name of Lucus kindly held the door open for me and greeted me asking about my day as I entered. As I approached the counter I was welcomed again by two pristine looking fellows who went by Marcus and Michael. Marcus was the slicer and my goodness the way he sliced was a thing a beauty, the way he sliced the meat and cheese and placed it onto the sandwich was akin to watching your grandparents tuck your young ones into bed. Perfectly snug under the covers and placed perfectly in the middle of the bed. it was wonderful to see him work. Then he passed my sandwich down the line to Michael who treated my sandwich the same way as the other. The way he sprinkled the lettuce reminded me of watching the snow fall in my hometown of Vermont. While the juice reminded me of the cold rain falling down and absorbing into the grass of my front lawn all with a smell akin to it. This experience has left with me a feeling that no other sandwich shop ever has and most likely never will. This establishment has earned a lifelong patron and I hope to see the growth and prosper of those gentlemen who made my day so grand and filled with heartwarming appreciation. I see in them the same characteristics the original owner Mike had envisioned all those years ago. I hope this review showcases what they've done for me and why it means so much. Sincerly, Margret Murkoff read more

I suddenly felt the craving for cheesesteak which I haven't had in quite some time so I headed over to this place to grab one. I love the grilled onions, but I'm not a fan of the peppers so I asked for the regular cheesesteak with no peppers, but onions were OK. I got it on a wheat roll and specifically requested the beef cheesesteak. Even though there was nobody in line the person who took my order, asked the cook and he said that he was very busy with some other orders and that it was gonna be a little while. I was in no hurry so I didn't mind waiting And I took a seat to wait. Mind you this is after paying and getting the prompt to give a tip which of course I declined because I'm getting this to go and I don't see any purpose in having to tip somebody for just taking my order. Regardless, I got the sandwich and went home with it. When I unroll the sandwich, I noticed there was a small piece of chicken in the paper. I brushed it off thinking that maybe it was just when they cut the sandwich on the board and paid it no mind. I took one bite into the sandwich which was primarily bread and noticed a big pepper in it as well as the sandwich was chicken and not beef. They had completely gotten my order wrong, and I was very unimpressed with the amount of meat in there compared to the roll. The roll was overly sweet and the chicken lacked flavor. I had to go through and remove all the bits of pepper that were in there, but didn't manage to get everything which is spoiled the flavor even more. I didn't wanna drive all the way back and deal with it and I was hungry so I just ate some of it anyway. I was raised to not waste food so I couldn't bring myself to just throw it away. The only good part was the cheese, but even that didn't save the meal. For $12 I felt completely underwhelmed and will absolutely never go to this place again. Not only was the product inferior, but the order was wrong and the vibe in the place was pretty lame. Try to do better in the future. read more

I LOVE Jersey Mikes -. Yes they may charge a bit more then the other guys however they don't have pre weighed out packaged meats - Jersey Mike's takes the meat and slices it fresh right in front of your eyes and places it right on the choice of your fresh bread - either a small Which is enough for a child to eat - or Regular that is about a half sandwich not actually a full regular sandwich but works for me - and most - then they have what they call the Giant that would be technically a regular plus the small added together. If your HANGRY- do buy the Giant and you will have enough . I have bought the Giant and ate 1/2 for lunch and ate the other half for dinner - made spending the price got the Giant worth it since I got two meals out of it . I usually go to the Rancho Mission Viejo Jersey Mike's and they Rock ! I have tried Lake Forest and they were great - I just love Jersey Mike's and when my picky picky mom loves a heathy sandwich - and has fallen in love with this over the other guys - ITS A WIN WIN !! Now there is one coming to my home town will be ready in Jan . I am going to eat there once a week . I should but stock in it ! Thank you all for doing a GREAT JOB during Covid with online ordering and having pick up on a table allowing only one person at a time inside while you were closed for inside ordering !! read more

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I came in just a few minutes ago to pick up my online order. I got in line behind somebody that was paying. Right after they finished somebody that wasn't working the pickup area asked the lady that came in after me that was behind me with her dog what her name was for her order. They filled her order before me even though I entered first, was next in line, and right in front of the staff working the pick up area/register. I don't know if it's stupidity or racism, but I'll never give this place any more business having such a bad experience. Would give no stars if possible. read more

I love jersey mikes sandwiches but the workers who work in this shop don't listen to your order and are always giving free stuff to people that they know. When someone in front of me in line doesn't pay for tons of free extras and then I pay a lot for extras it really makes you angry because it's unfair especially to loyal customers. The workers are always just chatting to each other and not paying attention to what the customer is asking for. It's very unfortunate. Online ordering from this store is the worst because you never get what you ask for! It's so sad because your sandwiches are so good but I will be going to your competitor if nothing changes. read more

Jersey Mike's Subs - Turkey and cheese - Sandwiches Near Me - Mission Viejo, California

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Just want to do a shout out to George. He took great care of me and I appreciate his attitude. Thank you George appreciate you! Jersey mikes you do a great job because you hire people like George! read more

Love this place but won't eat here if I pay high price and get less. Even though I don't get veggies, I Ordered a giant and there is less meat than usual. The point of ordering a giant is because the regular isn't enough. But less main ingredient? No way! read more

Great experience every time at this location! The staff is friendly, service is fast, and the subs are always full of meat, fresh, and tasty. Price is a little high but that the case everywhere. Every time I try a competitor, I'm disappoint. This lis my go-to spot for a great sandwich! read more

I tried this Jersey Mike's Subs out because I had a coupon for a dollar off. The interior is clean and spacious. I found that there was a variety of seating from tables, booths and counter chairs. I liked the monitors and imagined I could enjoy some light entertainment. Some of the staff is a bit shy. I was greeted when I came in the door but not much more. The more senior looking employees were more body language receptive to being asked for suggestions. So that is what I did. The Italian was recommend and so I ordered that (regular size). There was only one person ahead of me who had ordered four sandwiches to go but I felt more ordered was prepared fast. The sandwich was FRESH and tall. After eating half of it I would say filling as well. I took the other half home to eat for dinner. I think the sauce was what stood out to me and the lettuce (there was a lot of it). The only real downside is the price. Jersey Mike's is not Subway Sandwiches but it costs like a place that charges more than Subway. Worth it if it is convenient, you can afford it, and are in the mood. They have a club for perks and discounts. Also this location does not take higher than $50 bills. read more

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Poorly run location. Of all the JM's locations I have been to, this location is the worst. Tables were filthy. Tea dispenser was not working. Staff looked lost and were not fully engaged. There didn't appear to be a manager in charge to supervise these young employees. Only positive note, I had no problem with the food. I won't stop coming to JM's, I just won't go to this location. I'll just have to drive to a further location, which is unfortunate. read more

We are regular customers here and though the subs are great, the customer service is lacking. A simple Welcome and acknowledgement of a customer is so important. I was waiting in line for more than five minutes without even a hello or someone expressing that they were finishing orders and would take my order in a minute. It was not even busy. That alone would have appeased me but nothing, nada. Eye contact is important as well and the workers don't appear to enjoy their job. I don't need someone to be giddy but pleasant. The fountain drinks - many are out of order and need to be fixed. read more

I was running around doing errands with my wife on a Saturday and could feel myself getting cranky and needing something to eat. We were near a plaza with several "quick" eateries and Jersey Mike's seemed the most acceptable choice. There was no line but a fair amount of sandwich-eating people sitting at the tables both inside and out. I ordered the roast beef & provolone on their rosemary bread. I had it done "Mike's Way" with lettuce, tomato, red wine vinegar, olive oil, seasonings....but I chose to go without onion. Also got chips and a drink. We found a ratty booth (the interior has definitely seen better days but at least it's kept clean) and ate. The sandwich was good and was enjoyed as my blood sugar got back under control. It was a bit dry - maybe could have used more vinegar or oil or maybe I should have asked for some mayo. But it was okay. Staff here seemed unenthused but did their jobs. Walking back to the car my wife noticed the back of my shorts had a residue on them from sitting on the duct-taped seat here. It necessitated a bit of scrubbing in soapy hot water when I got home but they eventually came clean. read more

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This is our favorite sandwich place but we have been very disappointed in the orders we place online for pick up. Our last online order we paid extra for bacon and did not receive bacon on the sandwich. Today we ordered sandwich on the left to have bacon and green bell peppers added to the sandwich. Very little bacon that we paid extra for and no green bell peppers. Both sandwiches lacked lettuce and just very sloppy and thrown together. It seems better to go into the location and order so you can watch them make it. read more

Jersey Mike's Subs - Sandwiches Near Me - Mission Viejo, California

On 09/02/22 at approximately 3PM, I needed to grab a quick bite before work. I ordered a sandwich and while the employee was preparing my sandwich, I noticed a fly inside the refrigerator. The fly was landing on the cheese, hams, etc. Another fly then landed on the ham that was already on my bread. The employee waived it off acting like I didn't see it. I then asked for that ham to be replaced and he seemed confused. What is there to be confused about?! During his confusion, another fly landed on top of my bread. At this point, I said cancel the order and I walked out. There's no way you can get me to eat that crap or expect your customers to eat in a dirty place. It's not like this location is clean. The cleanliness is mediocre. I put the date and time on this review so the manager could review their surveillance video. I am the one in the black hat, black t-shirt and black shorts. read more

I love Jersey mikes food......but the way they handle online orders is ridiculous. Placed an order online and at the appropriate time went in to pick it up. The restaurant was very busy with a girls soccer team. I waited 15 minutes past my pickup time before my food was ready....in the mean time all of the people ordering in line were being served first. You need to have someone dedicated to the online orders or don't take orders online! I stood and watched them make my order....what was the point! I have to say that the guys behind the counter were working like crazy...just a bad system! read more

The sandwhich was ok! Nothing amazing. Bread was soft and plenty of ingredients. The issue with this store is this.... The person you have working behind the counter was beyond rude to EVERY. SINGLE. CUSTOMER!! The couple in front of me, myself and the couple behind me all got a tongue lashing from this person. I would've left, however my child already opened a soda and I needed to pay for it, so I continued getting my sandwhich made. Anyways back to the worker ... Finally after snapping at the couple behind me, one customer looked at me and rolled her eyes. I started laughing telling her I felt like I was in an episode of Seinfeld. The soup episode. It's funny because we live in a day where people are sooooooo rude, but forbid we ask to speak to a manager because then we are labeled "Karen's" ..... so nobody says anything!! I definitely won't be coming back to this place and I doubt the people in front and behind me will be either. This person was working hard though, I'll give her that. She wasn't slow or slacking, but she was dreadfully rude to everyone. Lastly,.. the place was a MESS!!! The tables had food scraps ALL over them. I understand the teens were all just there , but not one person could wipe a table down?? Lastly there were lots of flies in the meat fridge. Also, my original review was removed , I think because I described the worker. Sorry but if your worker doesn't have a name badge and you should know what's happening in your store, how else can you know, if someone doesn't describe them? Anyways...... let's see if this one sticks. I visited this location on 9/2/22 at 1:30pm. The fridge had flies, just as stated on another review from that same afternoon. read more

Id stay away from this one specific location, i had to beg the staff to talk to me. I told the guy twice I wanted easy veggies and he still put full veggies. Cashier dude was just hanging in the back with another dude while customer was waiting to pay. I used the restroom and it was as dirty as the bathroom at a 711 in East LA. Overall they either hired folks who didn't wanna be there or dont take care of them well. First and last time stopping by read more