Food here is great Staff is polite and service is fast This location has a juicy selection read more

I visited Pollo Loco and ordered three meals, which included drinks. When I tried to fill my cup, the ice machine was empty, and there was a self-service option on the counter instead. Seriously? I did ask the employee for ice and she said help yourself with the scoop of ice ! Never again coming to this pollo loco read more

El Pollo Loco - Self serve ice machine - Mexican Near Me - Lake Forest, California

This is a great location. The food is always fresh and the service is great. Evelyn is always so friendly and helpful. The portions are great, and its one of the few locations where you arent stuck having to order on a kiosk. I enjoy having lunch here. The salads are always fantastic and the restaurant is very clean inside. read more

El Pollo Loco - Great salad - Mexican Near Me - Lake Forest, California

I'm not a fast food fan by any means, but this El Pollo Loco location impressed me. It doesn't really belong in the same category as Taco Bell or Del Taco. Usually you walk into those places and know exactly what you're getting... tiny, greasy food that screams "fast food." It's different here. The burritos I've had at this spot were surprisingly solid. Good size, packed with ingredients, and pretty flavorful. Honestly, they felt closer to something you'd expect from a step up Mexican cafe. I wish they'd work on the ordering experience and the interior though. Right now, it still feels very McDonald's-like, cheap and rushed. If you're craving Mexican but don't feel like going to a bigger restaurant, this El Pollo Loco can actually hit the spot pretty well. read more

Honestly just a little annoyed, haven't gotten food from el pollo loco in a while. When I asked Leo at the front what sizes come in a combo he seemed really annoyed. Asked if I can upgrade the sizes he just pointed to the menu and said "it's just this" look I understand that it might be on the menu but I just wanted clarification, not an attitude. read more

Easy to find. Plenty of parking. Chicken was hot and fresh. The service was also friendly and fast. There is no drive thru. Only walk in. Their salsa bar was bad. Messy and needed some attention. read more

After enjoying Pollo Loco for many years I stopped going due to the decline in the quality of the food and service at the Laguna Hills location after three or four visits. However, I recently tried the Aliso Viejo store and was heartened by the gracious service and succulent chicken. I will once again become a regular customer (at this location). read more

Stop cutting corners and serving burnt chicken to customers. I've had 2 recent bad experiences at this location. A few months ago my aunt and uncle drove down far away to visit me after I got out of the hospital. They were buying 2 containers of 8 pieces of chicken each. They did not look at the chicken before walking out. They arrive to my house and to my horror EVERY SINGLE piece of chicken in each container was BURNT to a crisp! We all go outside to eat in the backyard. I ate half of a piece of chicken and just dropped it on my plate. It wasn't edible. So disgusting. The only one that enjoyed the chicken was my dog! My aunt and uncle spent $40 on 16 pieces of burnt chicken. I want their money back! A few weeks back, I went to this location and I ordered a loco salad. The picture shows tortilla strips on top of the salad and in the description it says tortilla strips. When I pick up this order the girl looks at my bag and reads the receipt then looks back into the bag and looked confident all items I requested were there. I get back to my car and realize she forgot my salsa (which is just diced tomatoes and doesn't taste good). So I get the salsa and go back to my car. I don't see the tortilla strips anywhere on my salad so I walk back in again and ask for tortilla strips. She walks over to the trough and grabs crushed chips and puts it in a clear sandwich bag. Best way to compare it is it looks like all the crap at the bottle of the cereal box. I'm like where are the tortilla strips? Some male employee jumps in the conversation and said these are tortilla strips. I'm like those are crushed chips. I want the tortilla strips that are advertised in the app website description and picture. He goes what picture? The picture above your head. It's adverting tortilla strips not crushed chips. He just says that's what we use. I leave and am completely annoyed they didn't provide what was advertised. I hadn't had a salad all year so I was excited to eat the salad with tortilla strips. I ate the salad with the crushed chips and it definitely wasn't the same. The next day I went out of my way to drive 13-15 mins to another el pollo loco. I walked in and asked if they have tortilla strips. She has trouble understanding English so the female manager steps in. So she hands me a little white bag that says el pollo loco and inside are in fact tortilla strips! What is going on here? Why is one location providing the correct product and the other is cutting corners??? I emailed el pollo loco on their website regarding this matter. The HR Director Claudia left me a voicemail a few business days later. I called her back and left her a voicemail and requested her to call me back. I never heard back from her. No missed calls/voicemails or email so I'm posting this review and not removing it. If I could give these experiences a zero star rating I would. I HR is supposed to set high standards for this company. I'm not sure why she is an HR Director when she doesn't follow through on anything. Nothing was done here by HR. I've already told all my friends about these experiences at this location. Extremely disappointed Olivia, I already submitted this request on your website which is how HR got my number. Tell your HR to call me back. read more

El Pollo Loco - Loco Side Salad - Mexican Near Me - Lake Forest, California

Always great food great service sometimes even when I forget to bring my coupon, they still look after me and pull out a coupon for me.

They hook you up here. Portions are huge and bowls are filled all the way. The pollo bowl and fresca salad were huge and a good value. Definitely got my money's worth. Way better than the Bake/Trabuco location. read more

Got take out and Evelyn was super sweet, attentive, and gave great customer service! Food was so good even though i came 30 mins before close :) Thank you to you food workers read more

I had to walk out this place was so horribly slow. They put their workers above customers. Terrible.

Super great service! Evelyn was really nice and attentive, Thank you so much! Definitely will come back again.

I don't give negative reviews, but this one truly deserves it. The place is disgustingly dirty and the workers do not have a clue of what customer service is. To top it all, This 1 person who appears to be a supervisor is very rude. Instead of apologizing after messing up our order, She instrad elected to purposely, make us wait for a long time, Saying "your chicken is being cooked". We would have been more understanding, but everyone else were getting the same chicken that we ordered. Dirtyness and poor customer services are the two worst combination in the services industry.. Never coming back here again. read more

This place was so dirty! No clean tables to sit down and eat at, and the bathroom was so gross! Food was good, but definitely would not eat here again. Good job we were just passing through. read more

Amazing service. Salma greeted me as soon as I walked in. Once my order was ready, she went over the order to ensure it was all there. Food was amazing and well prepared. Store was clean and busy. read more

We order El Pollo Loco often but not from this location. I was very disappointed with the quality of broccoli we received. The entire container was filled with brown broccoli so I had to toss it. We won't be back. read more

El Pollo Loco - Disgusting brocolli - Mexican Near Me - Lake Forest, California

Always good. Staff is really nice and quick. Food is tasty. Delicious salsa. I recommend coming here.

I don't go to El Pollo Loco much... Because I'd much rather prefer my fried chicken. I love most things fried... Don't you agree that fried tastes so much better? Lol. I've got to say that El Pollo Loco has good quality, tasty, healthy chicken. I came here today for their new item: the Chickenless Tacos. They have been marketing their new street tacos, and it will fit whatever diet you're on- keto, paleo, vegetarian. They also have Pollo Fit Bowls, but those all include chicken. The Chickenless Tacos come in 2 for $7.49. I thought they were average, but they were salty and oversauced which made them soggy. If I get them again, I'll opt for less sauce or sauce on the side. I also got a regular side of guac and chips with my order, which was okay. I probably wouldn't get it again. I prefer the Beyond Meat tacos from Del Taco. They taste so real it's scary. Surprisingly, the guac and chips at Del Taco are amazing. You've got to try them yourself. Happy eating! read more

El Pollo Loco - Chickenless Tacos- 2 for $7.49 Average, but a little salty and too much sauce- 3 stars - Mexican Near Me - Lake Forest, California

El Pollo Loco in general is a good, healthy-ish fast food choice. But this El Pollo Loco is especially good. Chicken was hot off the grill, still moist and tasty. Sides were fresh too. And service was quick and nice, especially the friendly and super competent cashier Selma. They were very busy but still kept things clean and moving along. This EPL is worth going out of your way for. read more

Wasn't planning on writing a review today, but Selma was so impressive the cashier and I'm hoping at least manager of the store. She was checking in the order , if we need anything else, greeting customers... restaurant was very clean and food was excellent. Selma is a true standout and made the quality of the experience way over the top. I don't get this great of an experience at high end restaurants. read more

Very bad service, saw us and didn't even acknowledge that we were there and ignored us. We left because we're not waiting a hour to just get our order taken. They weren't even busy either, they just were lazy. These workers are a perfect example of how downhill customer service is now. Do better if this is your livelihood. read more

A much better customer service than the ones in Alicia Pkwy branch. To all my people, come here instead if you want El Pollo Loco lol. The ladies here are still overworked but they smile and treat customers like customers. The food is good. The portion sizes are much better compared to the depressing Alicia Pkwy branch. Nothing special about their menu, but again it fills up the bellies. Love the avocado chicken bowls. read more

Fabulous flame broiled chicken . Cole slaw? Needs salt and red wine vinegar ! But nice , quite nice ! Fresh fountain soda Terrific staff read more

The food is amazing but leaving a review because of the service! These are the nicest guys and they work incredibly hard. They are genuinely kind and go out of their way to show great customer service. This location is not drive thru but the staff is so nice that it's worth walking in. Jose is the man that took my order and he is a GEM! 10/10 read more

Last night I went to pick up food for my family and was shocked on how incredible my service from Alma O who took my order was. I have never be treated this way. Wow EPL I will be your customer forever!!! read more

Best El Pollo Loco that I've been too. The staff is great - two team members walked around asking everyone if the food came out okay and If we needed anything. The whole crew functioned together. Food was coming out quick and everything was made as it should be. They gave plenty of salsa, utensils, and napkins. The location was very clean. read more

Great service. They are very efficient in getting your order ready. food is always fresh

I went to get chicken for my family ,I asked the lady that I needed about 30 pieces only with no sides and what would be a better deal ,getting whole chickens or 4 combos of 8 chicken only,so she said I'm gonna give you 3 combos of 12 pcs and I combo of 8 pcs,I said oh no that would be too much ,also I don't need the sides,so she said ok I'm gonna give you 2 combos of 12 pcs and 1 combo of 8 pcs ,so I said I'm sorry I don't need the sides ,and then I could see her face that she didn't like that ,so I said you know what just give me 30 pcs of chicken only but then I asked if I just buy the chicken I have to pay for salsas or would be free and she said YES AND NO ,I was like ok how that works and she said YES because I'm gonna give you salsas and NO because I'm gonna charge for salsas ,short story she wasn't able to help at all and try to screw me with the prices instead of find a better deal for the guests,so I decided to go to POLLO NORTEÑO close to the area ,and what I difference I soon as I walked in they asked me hello I may I help to today ,do you need time to place an order or you want me to help you to decide what to get for a better deal ?and right away she explained all the deals they have for family meals,the good thing it's everywhere you go you can google places near to you and you can find the best place to buy and not deal with places that what to screw the customers,I don't thing I won't come back to pollo loco at all since I find a better place to buy fresher chicken and the most important thing better customer service read more

I use to love this restaurant, but I have been changing my diet and it wasn't my jam anymore. We got the 14 piece family meal dinner, and it was priced well in my opinion. The macaroni and cheese tasted like they used Velvetta cheese and was too thick. The coleslaw was not for me, but coleslaw is subjective. If you are use to eating processed foods, this might taste better to you. read more

El Pollo Loco - Mexican Near Me - Lake Forest, California

3 piece leg and thigh with rice and beans with green Chile , pico de Gallo sals with lemon and Coca Cola I always eat at pollo loco if you want t a chard broiled chicken and healthy pollo loco is always a good place to stop by and eat read more

El Pollo Loco - Mexican Near Me - Lake Forest, California

I love pollo loco, but the shift leader at this location was arguing with me, I redeemed my $10 reward to use in front of the gal who was ringing me up. He said I received pints and could not used the $10. The. Why did app redeem my $10. I showed him the redemption, picture attached, he was rude and then pulled out His Virgin Mary medallion stating that's all He needs. First religion should not be used at work during work hours, second thank you for crediting me the $10. But frustration could have been avoided instead of flashing the point slip in my face. I won't be going back to this pollo loco again. read more

Faviola gallardo is very rude and disrespectful people like her do not belong in the fast food industry she was yelling at her cashier and just rude the food came cold and they got my order wrong and when I complained she yelled at me very disgusting person read more

I ordered from Uber eats and I couldn't find how to request all white meat. I called the store and spoke with Jose. He went above and beyond to provide what I wanted. He is also very polite and humble. Thank you Jose read more

They refused to honor their own $1 off coupon for taking their survey. Even though it clearly states you get $1 off if you spend $5, and I was spending $6. So I posted a negative review about this on yelp. They commented telling me to contact the company through the website. Which I did. Then no one from the company got back to me. Then somehow they got my valid review deleted! So I am reposted this complaint. And I stand by my review. Don't give out coupons and then refuse to honor them. Today someone from El Polo Loco called me. I explained my bad experience to them over the phone, and how they are false advertising with coupons and then refusing to honor them. They didn't care whatsoever. They refused to do anything for me. I told them I will never be coming back. Didn't care at all they lost a customer for life. I will take my business where it is actually appreciated. read more

El Pollo Loco - They don't address problems. They just blow you off. I reached out twice on the website and no response. - Mexican Near Me - Lake Forest, California

Ordered a family meal with 3 large sides and some tortilla. The employee taking the order made sure the order was correct by repeating the order back to us. Before the food was packed into bags, she showed us all the items to allow us to check if there was anything missing and that the order was accurate. I was impressed that they took just a bit of time to that. Kudos to this el pollo loco. I wish other places did this. She gave us plenty of salsa for the meal. Smooth experience. Lunch was delicious. read more

The food and drinks were good. The services are a bit slow. The price was high and they charged additionally surcharge. Prices were already raised. I would rather they increase prices and drop the surcharge. read more

This establishment is very clean and welcoming when you come in . The staff is great and the food is always on point . There is also ample parking so there is never a need to go in circles looking for a parking spot . read more

The food is terribly prepared. And the location in Laguna Hills just never feels clean.

Received absolutely horrible customer service. I could barely understand the gal that took my order. When she repeated it, I had to ask her to repeat it again because she spoke too fast and I could barely understand her. She got it wrong and I corrected the order. Ten minutes later when I inquired about the order, they told me it was not entered. Then when I got the food, the order was wrong and they had charged me for an extra piece of chicken I never ordered. I was told to stand back in line and bring my food back. Forget it. Was not about to do It. Finally received my change and started eating about twenty minutes after I initially ordered. Will not be going back this location. read more