#1 Management company in Maryland!! They Strive For…read moreExcellence!! Great Customer Service Extremely Knowledgeable If your in the market for a property management company this is the place you want to be!!

If you are a landlord seeking property management, DO NOT work with HomeWorks Property Management…read more Initially, I worked with Lizza; she was very responsive, and things were fine. It took them six months to find tenants for my property. I'm unsure what systems they use to do background checks, but it isn't good. The tenants only paid their first month's rent, and after that, they were late and never paid the full amount. Then stopped paying altogether. My biggest issue with HomeWorks is their lack of professionalism. It seems like they use a third-party receptionist, so you have to schedule a call with your actual property manager. The property managers constantly miss the scheduled calls, and getting information that should only take a few minutes can take days. To date, I have had eight missed meetings with Christine and Zaphyr. To make matters worse, the portal is never up to date, so you have to call to know what is going on with your property. It has been a complete nightmare working with this company. Save yourself the headache and find a different property manager.

Real property management essentials has been beyond wonderful in the process of renting my house! I…read moredidn't have to worry about a thing for extremely reasonable pricing. It does not get better than real Property Management essentials and I would 110% recommend them! You're sure to be happy! -Amy

I signed my lease for my private entrance studio apartment in Rossbrooke area back in March of 2013…read moreand moved in late May 2013. I had lived in over 5 locations throughout the past 7 months and was really excited to just have a solid place to live for 12 months. I came from a small town in Indiana were money wasn't really a priority or really a commodity which made living very difficult. I moved to Maryland over 4 years ago and as previously mentioned, lived in several locations. Henderson-Webb has to be one of the most unorganized and very behind technologically and generationally. They make us pay with coupon cards that you have to put into envelopes and turn into a small drop box every month. There are many other apartment communities that offer online payment options or even a 5 to 6 month chunk payment method. It's really inconvenient. The price you pay compared to the experience you get is awful. I pay for Comcast and BGE. Henderson-Webb provides everything else, garbage and water. If it's anything I really have to complain about it's the amount of times my hot water goes out every single week. I've had to call maintenance at least once a week about the hot water issues. For a last minute resort, I chose Henderson-Webb. They told me I would be incredibly satisfied with the company but I guess that's up for argument. I really want to put nice and enjoyable things about the company but I can't honestly find any. The face-to-face customer service is fantastic, but that's because it's face-to-face and they have to be as nice to you as they can but when you call them on the phone they absolutely don't care about you. Anytime I have to call maintenance for anything or the leasing office for a question, they don't care about me and have no answers for any questions I may have. I would recommend checking out another apartment complex and company before coming back to Henderson-Webb. I have lived in one other very well esteemed apartment complex in Towson, MD that really trumps Henderson-Webb and I'm pleased to say that my next years lease has been signed with them again.

horrible bugs raises old windows and broken screens no padding on carpet roaches I use zevo and…read moreroach traps the water has been turned off 7 times year people have dogs no place to throw poop I've stepped on it on the sidewalk that's just part there is much more stay away from henderson and webb

Just wanted to give a quick review for Ramos Nieves -she has been incredibly hardworking I had a…read moreproblem with my bathroom she called a few vendors to make sure they fix it asap, Great job. Thank you and happy New Year.

PLEASE AVOID Bay Property Management Group whether you're a tenant or a landlord…read more Their operations are consistently negligent: maintenance issues go unresolved, tenant screening is inadequate, and communication is misleading on both sides. They prioritize collecting fees over providing any real service or accountability. Overall, this is a company that fails to meet even basic property management standards. Whether you're a tenant looking for housing or a landlord listing your property, learn from our experience and avoid this company. There are better, more reliable options out there.

HANDS DOWN - PEACE OF MIND - 100% SUPERIOR AND PROFESSIONAL!!!!…read more Peace of Mind Property Management (POM) gets my 5 Star rating two times over!!!! If you are a landlord looking for true "Peace of Mind" Melissa and her team are the way to go!!!! A little about me I am an 22 year Active Duty Service member Navy who was super skeptical of renting my property and was gonna sell 5 years ago. In talking with a colleague he convinced me that owning a rental is a smart idea and can really generate some passive income. He referred me to Melissa at POM who simply bridged the gap and eased my stresses of becoming a landlord. Today, because of Melissa and her team I am a success, I was able to deploy overseas on two separate tours and leave my home in the palms of her teams "Golden Hands" The day I moved out I turned over keys to a 4 year renter and had "Zero" issues. In Nov 2021, I got the sad news my 4 year renters were moving out end of December. In one months time, Melissa and her team, turned my property over and had new renters placed to move in the beginning of Feb. "Simply amazing". In closing, all I can say is that Melissa is nothing but professional and truly cares. My responses her entire team are within minutes. Additionally, I want to give a huge shoutout to her inspection enforcer :) Nikki Marlatt" and the rental listing agent, Chris Meldrom from "Cornerhouse Realty". They truly came through with getting this all together and once again, have left me with nothing but "PEACE OF MIND!!!! Nicholas K. SCPO, U.S. Navy, Active

Hello, I started working with Peace of Mind back in late June or early July, through Bridges of…read moreStability. It has been a long journey but it all worked out and thanks to Glenn I was able to secure a home for myself and my children. I appreciate him and POM for giving me the opportunity to get back into a home of my own to feel safe and comfortable.

Pitina is a fantastic realtor and I recommend her fully. She and her team have an incredible…read morededication to her clients and her work and it manifested for me in a process that was very smooth and easy despite a compressed timeline. What struck me the most about working with Pitina and Christina is that they had no hesitation about working late into the night to get stuff done on time. I had several late-night interactions with both of them and that's a level of dedication that's rare. If you're looking to make sure your home buying process runs smoothly, look no further.

A fantastic and kind-hearted agent who diligently helped us in every step of the home purchasing…read moreprocess. Before we met her, we knew very little about buying a house. Pitina patiently educated us about all the steps of purchasing the best house for us. Pitina and her assistant, Christina, were hard-working and timely. Even during stressful times, we trusted them to solve any issue. We just wanted to thank her for all she did. We, now homeowners, highly recommend the service of Pitina and her team.

Based on the service provided by Susan Smith at Residential Realty Group, I highly recommend this…read morecompany. Susan went above and beyond to assist me with my architectural request recently. I had many questions as I was unsure of the process, but Susan was patient, courteous and professional during each of our interactions. Additionally, RRG does a great job managing the upkeep of our neighborhood. Snow removal and landscaping is superb.

These people are downright awful…read more The company charges you $145 per month. Oh, excuse me. $150. My community has no common area and the HOA provides NO services to you for this exorbitant fee other than taking out your trash and mowing you lawn, which at best is a 15 foot by 15 foot patch of grass on flat land. They can dress up their explanation in as many flowery words as they like. At the end of the day, their reasoning for why they charge so much is "well, everyone else charges about that." Oh, and if you're late on your dues? You're going to get an aggressively worded letter demanding that you pay up, or you're going to be dealing with collection agencies and lawyers. You don't like being spoke to that way? Well, too bad, they say. It's legal for them to talk to you that way. A simple polite phone call or even a first time notice written politely would work, but threatening people that you work for is another route, I suppose. Oh, something is broken? Well, "we didn't see your email last month." And if you want to call them, no one picks up the phone, or they'll promise to call you back and no one will. Homeowners associations should be a POSITIVE aspect of owning a home. This one is legalized extortion. If you are in any community "managed" by this HOA, I encourage you to vote for its dissolution.

Contracted through Lowes to install a glass door on our shower-tub. A tricky, labor-intensive job…read moredone with skill. Foreman reviewed the work with me afterward, showing me how to handle the silicon sweep as it crosses the top edge of the tub. A timely arrival, neat and thorough work, courteous. Price seemed very reasonable. As I watched, I was glad I had the job done by professionals.

1-star because it's required to have "something" BUT they get negative 1000%…read more These are by far the worse of any lot of people in this organization and should not be managing properties. In the past they would issue unfounded and unwarranted violations to my property. When I questioned their source and showed proof the violations had nothing to do with my property they continued issuing violations. I found out it was from the toxic neighbors who I believe were targeting my property since it was a rental and were notifying the HOA who didn't do ANY fact checking. This isn't the only issue with them and it's clear they are completely out of touch with the residential community. Fast forward to moving on from this nonsense... I recently ( 7/2024 ) sold the townhome property in the Riverchase condo community in Maryland under them as the HOA managers. Closing was 2 months ago and they were notified of the sale and knew I was no longer the owner and yet, and YET I am still getting notices for monthly payment of fees AND the kicker, they had the nerve to send it to collections. I received a first invoice for August just after closing and was told by the HOA that it would take 2 weeks to record new ownership. Apparently not true and I believe any conversations had with them cannot be trusted. Clearly there is a disconnect in this organization and they could care less since it's not affecting them. I've asked my title company to reach out to them AGAIN to get what ever documents resent to the HOA to show I am no longer responsible and PAID up to the closing. At the day of closing, all fees were paid to those owed. I had to send all my documentation showing I owe NOTHING to First Service since the collections agency is who I need to dispute this action with in order to not have my credit affected. I just wonder if they are sending ME notices, what are they sending to the new owner and is she paying like she's supposed to? But it's a "I just wonder" I really don't care. It's the next day after writing this review and I had to come back to make a comment about this. I got in touch with I'm assuming First Service internal collection agency, which has the same address as FS. I'm sure that there's a conflict of interest there somewhere. Anyway, I spoke to someone and explained I no longer own the property for which they are trying to collect fees from me. I told her Alicia Menefee, who is titled as the community association manager for FS at Riverchase, said to me in an email that it would take two weeks to change my name and remove it as owner of record. According to the person I spoke with, it takes 30 to 45 days. Here's the kicker if it takes that long to do a records update, have a process in place so that FS is not sending bogus information to collections to ruin the lives of people because of your own ineptness to properly update and monitor sales transactions. And why is Alicia Menefee giving out false information?

This HOA property management company operates extremely poorly! They have horrible customer…read moreservice with terrible customer service communication! We attempted to reach our "account portfolio manager", Marissa Freeman, through her direct phone number, and we left multiple VM messages on her direct number but to no avail -- no return call! We called her direct number and left 3-4 direct messages on her number over more than a week's time and we never received one return call. We called the 24/7 customer service number 3 times asking for a return call and got none. We called the 24/7 customer service number an additional 3 times complaining about NOT RECEIVING the courtesy of a return call after MULTIPLE attempts and messages left -- and asked for the call to be elevated and escalated to an urgent level strictly in the attempt to GET A RETURN CALL which the customer service rep said would happen. The elevated call we were told would go to our rep, Marissa Freeman, as well as additionally to her supervisor, Rebecca Clemson-Petrik (the Regional Director) -- and that we would get a return call in their standard practice 24-48 hours. Over 10 days (way beyond the 24-48 hours suggested) we made approximately 8 calls (3 elevated to that urgent return call request) and NONE of our calls and messages were responded to by Marissa or anyone from FSR -- very frustrating and very disappointing from our early interactions with his HOA administration company! Went to their local office last Thursday @3:45pm- (and based on a sign taped to their door -- on a day they operate and are open and during operating hours Tuesday-Thursday 8:30-4:30) - and the office was closed, lights off and empty. After no return calls over 10 days, returned to their local office this Thursday @10::30am, the office was occupied by 5 employees-- among which was our HOA portfolio manager, Marissa Freeman. Discussed their companies POOR customer service and lack of communication in not returning any of the 8 messages and VM left for her or anyone. Ms. Freeman had no answers except to say she never received any of the direct VM messages nor any of the messages or escalated messages left for her through the 24/7 number and she will have to look into the matters --1) "an apparent broken phone VM app" that she NEVER received any of the VM messages left for her on her direct number; 2) that the 3 phone requests to the 24/7 number she did not receive any notice of to generate a return call - saying that the calls were "closed as resolved through the 24/7 number" so she NEVER got the message; and 3) the additional 3 calls to the 24/7 number that were requested and we were told would be elevated and escalated to urgent to facilitate a return call from Marissa or anyone -- WERE NOT -- and were also "closed as resolved through the 24/7 number" -- so again she NEVER got the messages supposedly. No satisfaction and no real answers to the POOR service and lack of service regarding returning our calls-- only non-satisfactory non-answers to justify why she did not do her job and follow-up and follow through with returning a call to a customer. Just a lot of passing the buck and blaming others saying their must be some other explanations that she "needs to look into" to figure out why she never received any of our 8 message requests for a return call -- PLEASE -- I am not that gullible to believe she did not get any of our 8 messages asking for a return call! In addition to the general lack of and POOR customer service and explanations, both our HOA portfolio manager, Marissa Freeman, and her associate (another HOA portfolio manage - Alicia Menefee) were both rude and not very understanding regarding the frustration a customer is appropriately having because of not getting a return call from 8 messages left in 10 days. Lastly, the entire reason for all of the calls -- about not receiving our coupon book to make payments -- was glossed over with the statement "Looks like you should have received it, but I'll put in a request to send you out another coupon book".