If you are a landlord seeking property management, DO NOT work with HomeWorks Property Management…read more Initially, I worked with Lizza; she was very responsive, and things were fine. It took them six months to find tenants for my property. I'm unsure what systems they use to do background checks, but it isn't good. The tenants only paid their first month's rent, and after that, they were late and never paid the full amount. Then stopped paying altogether. My biggest issue with HomeWorks is their lack of professionalism. It seems like they use a third-party receptionist, so you have to schedule a call with your actual property manager. The property managers constantly miss the scheduled calls, and getting information that should only take a few minutes can take days. To date, I have had eight missed meetings with Christine and Zaphyr. To make matters worse, the portal is never up to date, so you have to call to know what is going on with your property. It has been a complete nightmare working with this company. Save yourself the headache and find a different property manager.

Stay away from this management company. I have used them for two years now and they are the worst…read morecompany ever. All my tenants constantly complained of not getting the maintenance from these guys. After terminating this company, they refused to pay me the due rent and security deposits of my tenants. It has been over five months they constantly give me the run around. I am now using an attorney and will most likely sue the company. Stay far away.

Real property management essentials has been beyond wonderful in the process of renting my house! I…read moredidn't have to worry about a thing for extremely reasonable pricing. It does not get better than real Property Management essentials and I would 110% recommend them! You're sure to be happy! -Amy

I I was illegally locked out of my apartment for three weeks. I'm being sued for over $27,000 even…read morethough they've been paid by insurance. some of the pictures they are using to justify this all bogus. No apartments has cinderblocks behind the brick. no one from Henderson Webb Lawyers or management have ever even spoke to me to find out what actually happened. no second chances with Henderson Webb.

horrible bugs raises old windows and broken screens no padding on carpet roaches I use zevo and…read moreroach traps the water has been turned off 7 times year people have dogs no place to throw poop I've stepped on it on the sidewalk that's just part there is much more stay away from henderson and webb

I just started to work with Eric from Bay Property. He has been super helpful throughout this…read morejourny of renting. He is easy to reach and "held my hand throughout the process of renting with them." The rental is in amazing condition and is fairly priced for my area.

Broadly speaking, they are the dogs that everyone says they are. If you find a place of theirs…read morethat you really like that's at a favorable price and -- and this is the critical part -- you can commit to yourself that you won't expect or hope that they'll turn out to be something different than what they are, go for it. However, break that deal with yourself, and you're entering a world of pain. Here's what they won't do. They won't steal from you outright. They won't ignore your emails. They won't let major maintenance requests go unaddressed or otherwise fall down on their obligations under the lease. None of that happened in my experience. But you can't expect to be treated well or like you're the customer. You're not. Their job is to hold the account with the property owner. All you're ever going to do is come to them with problems. You have no leverage. All you have is goodwill. The leasing process and terms of the lease have you bent over a barrel. You have to accept it. You are not positioned to alter the terms of the lease in any way whatsoever; their signing process effectively precludes this by first requiring a non-refundable deposit from you (that converts to first month's rent) to take the property off the market. You'll see the lease afterwards. That's super aggressive, but it's not illegal. If there's carpeting, whatever its condition (see photo), your lease will require you to have it professionally cleaned upon move-out, passing on to you a cost that's typically assumed by the landlord as ordinary turnover. Again, that's pretty aggressive stuff, but not illegal. No documentation submitted upon move-out? You pay. Don't like that? Well, then don't sign the lease. (Forfeit the deposit. You pay.) You'll be enrolled in their insurance/benefits program under the terms of the lease unless you proactively opt out. That's both at move-in and at renewal. You won't receive a courtesy reminder at renewal. That's your responsibility. Miss the deadline by a few days? You pay. Is it starting to make sense? My property manager was located in Mexico and managed the property remotely (through photos emailed in by contractors). Yours may be too. This one was a stunner, I have to say. You can find elsewhere online testimonials from the property managers themselves, along with information about their work and educational backgrounds. Ask yourself what that would be like for that person, to manage a broad-based portfolio of rentals in Baltimore, Maryland. Now ask yourself how that person might feel about you if you were to become less than ingratiating towards them. I understood what the deal was going in. And so I didn't complain when I spent the first week or so in the property giving it a deep clean (windows, moulding, cabinet tops, etc. Or when old cleaning rags and refuse came up out of the sink drain when I ran the dishwasher for the first time (see photo). Or when my bed sheets were stained by a dryer that had accumulated burnt lint around the heating element at the back of the machine (see photo). I accepted it all as part of the deal I knew I was making. But somewhere along the way, I decided that I'd suffered the last indignity--that I'd done this, that, and the other; and swallowed so much; and that it was about time that they did the right thing for once! And so I let the demon in... Do yourself a favor. Go find a mirror and stand in front of it. Ask yourself, how well do I really know myself? Am I sure? Can I even be sure? There's a reliable way to find out. Rent with Bay Property Management.

HANDS DOWN - PEACE OF MIND - 100% SUPERIOR AND PROFESSIONAL!!!!…read more Peace of Mind Property Management (POM) gets my 5 Star rating two times over!!!! If you are a landlord looking for true "Peace of Mind" Melissa and her team are the way to go!!!! A little about me I am an 22 year Active Duty Service member Navy who was super skeptical of renting my property and was gonna sell 5 years ago. In talking with a colleague he convinced me that owning a rental is a smart idea and can really generate some passive income. He referred me to Melissa at POM who simply bridged the gap and eased my stresses of becoming a landlord. Today, because of Melissa and her team I am a success, I was able to deploy overseas on two separate tours and leave my home in the palms of her teams "Golden Hands" The day I moved out I turned over keys to a 4 year renter and had "Zero" issues. In Nov 2021, I got the sad news my 4 year renters were moving out end of December. In one months time, Melissa and her team, turned my property over and had new renters placed to move in the beginning of Feb. "Simply amazing". In closing, all I can say is that Melissa is nothing but professional and truly cares. My responses her entire team are within minutes. Additionally, I want to give a huge shoutout to her inspection enforcer :) Nikki Marlatt" and the rental listing agent, Chris Meldrom from "Cornerhouse Realty". They truly came through with getting this all together and once again, have left me with nothing but "PEACE OF MIND!!!! Nicholas K. SCPO, U.S. Navy, Active

Terrible service from viewing listing to asking questions about the property. After a month no…read moreresolution on reported problems at the property. Then they said it wasn't their problem and I as the tenant needed to contact the HOA again after a month of inquiry. There was no HOA the email bounced back. Then the tenants were told they needed to provide MORE pictures to the head of maintenance again of the issue despite the listing agent taking pictures for POM, the plumber provided pictures, the maintenance person took and provided pictures and the head maintenance had visited the property 2 days b4 move in and should have pictures. We asked for a decrease in rent for the ongoing issue and/or a phone call. Head of maintenance said it wasnt POMs fault so no decrease. I said well it certainly was not OUR FAULT. We received an email from Melissa to end the lease no conversation. Which we happily took. And from move in to move out ~ 20 days of communication there were more than 86 emails for submission and system response to maintenance requests and over 40 texts. Meld is the system and its terrible. I would not recommend this property mgmt in any way. I forgot we were forced to take an earlier move in date and then attend to no less than 4 different plumbing appointments on our time and dime that all should have been taken care of in advance. And no staff accountability.

Pitina is a fantastic realtor and I recommend her fully. She and her team have an incredible…read morededication to her clients and her work and it manifested for me in a process that was very smooth and easy despite a compressed timeline. What struck me the most about working with Pitina and Christina is that they had no hesitation about working late into the night to get stuff done on time. I had several late-night interactions with both of them and that's a level of dedication that's rare. If you're looking to make sure your home buying process runs smoothly, look no further.

A fantastic and kind-hearted agent who diligently helped us in every step of the home purchasing…read moreprocess. Before we met her, we knew very little about buying a house. Pitina patiently educated us about all the steps of purchasing the best house for us. Pitina and her assistant, Christina, were hard-working and timely. Even during stressful times, we trusted them to solve any issue. We just wanted to thank her for all she did. We, now homeowners, highly recommend the service of Pitina and her team.

Had a hvac issue and reached out to property manager Ms Douglas. She was able to have my issue…read moreresolved immediately! The customer service is amazing! it's great having RRG as a HOA Management Company

Based on the service provided by Susan Smith at Residential Realty Group, I highly recommend this…read morecompany. Susan went above and beyond to assist me with my architectural request recently. I had many questions as I was unsure of the process, but Susan was patient, courteous and professional during each of our interactions. Additionally, RRG does a great job managing the upkeep of our neighborhood. Snow removal and landscaping is superb.

Contracted through Lowes to install a glass door on our shower-tub. A tricky, labor-intensive job…read moredone with skill. Foreman reviewed the work with me afterward, showing me how to handle the silicon sweep as it crosses the top edge of the tub. A timely arrival, neat and thorough work, courteous. Price seemed very reasonable. As I watched, I was glad I had the job done by professionals.

1-star because it's required to have "something" BUT they get negative 1000%…read more These are by far the worse of any lot of people in this organization and should not be managing properties. In the past they would issue unfounded and unwarranted violations to my property. When I questioned their source and showed proof the violations had nothing to do with my property they continued issuing violations. I found out it was from the toxic neighbors who I believe were targeting my property since it was a rental and were notifying the HOA who didn't do ANY fact checking. This isn't the only issue with them and it's clear they are completely out of touch with the residential community. Fast forward to moving on from this nonsense... I recently ( 7/2024 ) sold the townhome property in the Riverchase condo community in Maryland under them as the HOA managers. Closing was 2 months ago and they were notified of the sale and knew I was no longer the owner and yet, and YET I am still getting notices for monthly payment of fees AND the kicker, they had the nerve to send it to collections. I received a first invoice for August just after closing and was told by the HOA that it would take 2 weeks to record new ownership. Apparently not true and I believe any conversations had with them cannot be trusted. Clearly there is a disconnect in this organization and they could care less since it's not affecting them. I've asked my title company to reach out to them AGAIN to get what ever documents resent to the HOA to show I am no longer responsible and PAID up to the closing. At the day of closing, all fees were paid to those owed. I had to send all my documentation showing I owe NOTHING to First Service since the collections agency is who I need to dispute this action with in order to not have my credit affected. I just wonder if they are sending ME notices, what are they sending to the new owner and is she paying like she's supposed to? But it's a "I just wonder" I really don't care. It's the next day after writing this review and I had to come back to make a comment about this. I got in touch with I'm assuming First Service internal collection agency, which has the same address as FS. I'm sure that there's a conflict of interest there somewhere. Anyway, I spoke to someone and explained I no longer own the property for which they are trying to collect fees from me. I told her Alicia Menefee, who is titled as the community association manager for FS at Riverchase, said to me in an email that it would take two weeks to change my name and remove it as owner of record. According to the person I spoke with, it takes 30 to 45 days. Here's the kicker if it takes that long to do a records update, have a process in place so that FS is not sending bogus information to collections to ruin the lives of people because of your own ineptness to properly update and monitor sales transactions. And why is Alicia Menefee giving out false information?

This HOA property management company operates extremely poorly! They have horrible customer…read moreservice with terrible customer service communication! We attempted to reach our "account portfolio manager", Marissa Freeman, through her direct phone number, and we left multiple VM messages on her direct number but to no avail -- no return call! We called her direct number and left 3-4 direct messages on her number over more than a week's time and we never received one return call. We called the 24/7 customer service number 3 times asking for a return call and got none. We called the 24/7 customer service number an additional 3 times complaining about NOT RECEIVING the courtesy of a return call after MULTIPLE attempts and messages left -- and asked for the call to be elevated and escalated to an urgent level strictly in the attempt to GET A RETURN CALL which the customer service rep said would happen. The elevated call we were told would go to our rep, Marissa Freeman, as well as additionally to her supervisor, Rebecca Clemson-Petrik (the Regional Director) -- and that we would get a return call in their standard practice 24-48 hours. Over 10 days (way beyond the 24-48 hours suggested) we made approximately 8 calls (3 elevated to that urgent return call request) and NONE of our calls and messages were responded to by Marissa or anyone from FSR -- very frustrating and very disappointing from our early interactions with his HOA administration company! Went to their local office last Thursday @3:45pm- (and based on a sign taped to their door -- on a day they operate and are open and during operating hours Tuesday-Thursday 8:30-4:30) - and the office was closed, lights off and empty. After no return calls over 10 days, returned to their local office this Thursday @10::30am, the office was occupied by 5 employees-- among which was our HOA portfolio manager, Marissa Freeman. Discussed their companies POOR customer service and lack of communication in not returning any of the 8 messages and VM left for her or anyone. Ms. Freeman had no answers except to say she never received any of the direct VM messages nor any of the messages or escalated messages left for her through the 24/7 number and she will have to look into the matters --1) "an apparent broken phone VM app" that she NEVER received any of the VM messages left for her on her direct number; 2) that the 3 phone requests to the 24/7 number she did not receive any notice of to generate a return call - saying that the calls were "closed as resolved through the 24/7 number" so she NEVER got the message; and 3) the additional 3 calls to the 24/7 number that were requested and we were told would be elevated and escalated to urgent to facilitate a return call from Marissa or anyone -- WERE NOT -- and were also "closed as resolved through the 24/7 number" -- so again she NEVER got the messages supposedly. No satisfaction and no real answers to the POOR service and lack of service regarding returning our calls-- only non-satisfactory non-answers to justify why she did not do her job and follow-up and follow through with returning a call to a customer. Just a lot of passing the buck and blaming others saying their must be some other explanations that she "needs to look into" to figure out why she never received any of our 8 message requests for a return call -- PLEASE -- I am not that gullible to believe she did not get any of our 8 messages asking for a return call! In addition to the general lack of and POOR customer service and explanations, both our HOA portfolio manager, Marissa Freeman, and her associate (another HOA portfolio manage - Alicia Menefee) were both rude and not very understanding regarding the frustration a customer is appropriately having because of not getting a return call from 8 messages left in 10 days. Lastly, the entire reason for all of the calls -- about not receiving our coupon book to make payments -- was glossed over with the statement "Looks like you should have received it, but I'll put in a request to send you out another coupon book".