We had a fantastic experience designing our kitchen and bathrooms with Amy. She was tremendously helpful and professional; such a sweetheart to work with! She and her staff gave us stunning quartz countertops that were cut and polished beautifully and the fit to our countertops was perfect! What a great experience with this shop from start to finish! read more

I wish I could give zero stars! They did a ton of counters for me and unfortunately did a really poor job. None of my seams match. The edges are not smooth. The owner truly didn't care nor did he do anything to make it right. I have had other professionals in to look at the job and they all agree, HORRIBLE!!!!!!!! The owner is arrogant and doesn't care about the customer. Run do not walk to find someone else!!!!! read more

I was extremely disappointed with the fabrication of the marble used for counter tops in my new house. The marble itself was improperly cut. Ryan in the Newington office was offensive - he knocked the designer that I was working with and am personal friends with and he was rude to me when his drivers went to the wrong address. The marble has stained and spotted terribly; we knew that there was a potential to do this but...why didn't they offer the 15-year sealing system at the time? And now that winter is here, there is a large crack in one area. I've called the Massachusetts office twice, where the fabrication occurred and they won't call me back. I would never recommend using Sudbury. Stay away. read more

Paid a lot of money for our kitchen countertops. Was told it was quartzite, even though the invoice says granite. The sales rep said they use the term interchangeably, but that I was truly getting quartzite. I have my doubts based on some issues I'm encountering. On top of that I asked for a particular counter under edging to be square at 90 degrees so I wouldn't get drips down the front of our beautiful cabinets all the time and guess what, they did an eased edge. So, here come the drips. My advice, stay away from them. I reached out three times to have them address these issues and the first response was they can't fix anything, good bye. The last two follow up inquiries, no response. Really, poor customer service. They deceptively got my money and that's all they care about. read more

Terrible company. Stay away...owner is arrogant and refuses to take care of issues. Their sales rep screwed up our project by failing to schedule their labor for the date they provided us. Rude and threatening. read more

So far they have been a complete nightmare. They do not return emails They do not call back phone messages They took our Credit card payment for granite AND THEN BILLED US TWICE! ! ! ! Run before doing business with these people. Customer Service is non existent. We think they must be going under. We are pursuing legal action to recover our money, never mind the Granite that disappeared! read more

ABSOLUTELY HORRIBLE!!!! DO NOT USE THIS COMPANY!!! I was scheduled for a repair because my sink was sinking due to this company failing to install my sink correctly the first time. NEVER showed up to do the repair after they scheduled me and never gave me a phone call. I had to call twice and was assured the they were on their way. NO SHOW! I never received a phone call the next day. I called them, they said they would come 8:00 Monday am again NO SHOW no phone call. I missed 2 days of work had my plumbing unhooked for days waiting for this company to come. My feeling is they never intended on coming to repair my sink. The customer service is terrible no one cared and all gave me attitude when I complained. They don't deserve even one star. Do yourself a favor and stay away from this company!!!! I have never been treated so poorly in my entire life by a business. read more

Great service. Friendly, prompt, flexible. Beautiful product! It's best to see the slab first and Amy is a big help. read more

Sudbury Granite & Marble - Bathroom granite top. - Building Supplies Near Me - Hopedale, Massachusetts

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Awesome friendly service. They did my kitchen and bathrooms it is gorgeous On time and everything looks amazing!

Sudbury Granite has the worst business practices of any company I have ever dealt with. Their practice is to only charge you for the actual square footage of your project, which sounds like a great way to save money. The problem is, they will use even the areas of granite that would be "waste" for other companies to maximize each slab which will leave you with an unacceptable finished product. My first visit to Sudbury Granite did not go well. Despite having an appointment, I was practically ignored and left without picking out granite for my project. After doing a ton of research on my own, my second appointment resulted in me picking granite for both a kitchen and 1/2 bath remodel. I was shown slabs for approval. As the company must really be pushing their sales team to minimize waste, I was told that the bar area would need a seam. I asked multiple times as I did not want a seam on the bar area and told that it would almost certainly need a seam once it went to templating because of it's size. Although it is not what I wanted, I was told that it would probably be the only way to do it. It wasn't until I discussed this with my contractor that he informed me that the measurements were well within the ability to cut it in one piece. He returned to Sudbury Granite with this information and my bar top was thankfully cut in one piece. Had I not had a contractor willing to fight for me, Sudbury would have given me an inferior product by misleading me with inaccurate information. Unfortunately, the bad business practices did not end there. When picking granite, I was show 2 slabs with a vein running diagonally across the far corner of the pieces. Again, templating was discussed. In most places, that would have been a waste piece, but I was told that they would be able to stick that piece under a cabinet where it would be hardly noticeable. We discussed two possible corners to put it in. When the granite was delivered, however, the vein was running right through the center of my island! That is the one place I had emphasized would be unacceptable. The company was immediately called by my contractor but dodged his phone call for days. He finally had to go down to Sudbury Granite to get anyone to talk to him. Not only did the owner indicate that my contractor's business did not matter to him since he ran a "7 million dollar company", he was completely unwilling to take any responsibility for fixing the product. When asked if he would accept that in his home he replied that he was there when the island when it was templated, but since the vein wasn't tagged he used it. The two problems with this statement are 1. It is not the customers fault if the salesperson fails to tag the slab properly, and 2. He continued to use an unacceptable piece just to save himself a few bucks. I've had to resort to stopping payment and dealing with this through my credit card company. Here's the real kicker... In reviewing the charges with the credit card company, I realized that Sudbury Granite charged me for the counter top for the 1/2 bath that I NEVER received.! ( I was told it was taken off the order, but it never was) Just think, if they had done the job correctly, I never would have caught that one. In compiling information for my credit card dispute, I've had 2 granite companies come in to give estimates. Both have stated that the granite never should have been cut that way and that they have heard many of these complaints about this company. Now that I have found another company, I can't even begin to tell you the difference it is to deal with honest people that are invested in supplying the best finished product possible. Find an HONEST company and a good contractor. Both are invaluable. (Make sure to also check the reviews for Sudbury Granite and Marble in Sudbury. They are listed separately, but are the same company.) read more

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These folks installed a granite kitchen counter in a less than perfectly square location, as well as a bathroom vanity counter. They got it all perfectly and Amy from Sales in their Hopedale location was ever so helpful in educating us since we'd never had granite or gone through the process before. She also helped us identify a very reasonably priced lovely remnant to be used for our new fireplace hearth. The installation crew was also careful to ensure that that base cabinet installers had properly prepared everything. Great work. Don't know what went wrong for the services described by a few of the other reviewers but we highly recommend them. read more

We worked with Camyla in the Newington, CT and had no problems at all! She was highly recommended by our neighbor and we loved their kitchen counter so we checked out Sudbury and three other granite suppliers. Everything went just as she said and we are very happy with the results. read more

I'm surprised that I'm the first to review Sudbury Granite. Although my granite has not yet been installed, I have been pleased with the excellent service and price. I originally stopped by their showroom in Sudbury to pick out my countertops. Not a huge selection there and kind of unimpressive, but I knew what I wanted so I made an appt to go to Mendon (their stone yard). Wow! Huge selection and the woman (forgot her name) that helped me was very patient and personable. Perhaps 5 weeks later I went back to Mendon a second time to pick out a marble remnant for a bath vanity and Amy helped me. She was wonderful to work with. She even suggested I revisit my White Zito selection since the original slab was a bit aberrant. SO glad I did. I chose a new slab and now I'm waiting for templating and fabricating. Will update when I get those. read more

I can't say enough about the positive, professional experience we have had with Sudbury Granite & Marble Hopedale location. The staff is beyond friendly and knowledgeable. Especially Clelia, she is wonderful to work with! She took her time to walk around the grounds with me to find the perfect slabs for my kitchen and bathrooms. She went over all of the different options with me, what stones are best for bathrooms, edges, and more! It is clear that customer service is their number one priority and it shows in their work and craftsmanship as well. Top quality products and can't wait to use and enjoy for many years to come. We will be returning customers and have already recommended to friends and family. Thank you Clelia and team! read more

I went in and asked them for a quote which most places can do while I wait. It has been a few days and no word from them. Their website is horrible. They do not list an email address anywhere so you cannot email them. They have this broken little web form you have to fill out in order to contact them and after you fill it all out and click submit you get an error message saying some error occurred and the form comes back blank so you have to fill it out again if you dare try. Under "contact us" every good company should list an email address. Very difficult to work with them so far and I don't even have the quote yet. read more

Sudbury Granite has many choices of beautiful granite, and I mean beautiful. Their warehouse is clean and organized. Their displays are stunning. Their reps were very helpful matching our cabinets and discussing aesthetics (They knew granite). Unfortunately, we had some problems getting options and pricing down on each visit. We worked with several different reps and each time we could not "close-out" and move forward on our purchase. The people were always nice and polite, but the inconsistent information made our purchase tougher then it needed to be. With some tweaking, this could be the ultimate experience. When the time comes to purchase new granite, we would easily return to them as repeat customers. I recommend making an appointment as they get very busy on Saturdays. read more

I had these people make a simple counterpoint for my bathroom. They made an mark on the top when they cut out the place for the sink. They refused to fix it and try to buff it out leaving a huge dull spot on my countertop. Stay away!! Far away!!!! They suck and they are rude. read more

Careful about complaining about this Company's customer service. The Company was hired as a subcontractor by the builder of our subdivision, and installed the granite countertops. One of my neighbors countertops became stained after only a few months. After trying to get them to fix this defect, she wrote a negative review and now Sudbury is suing the customer for the bad review. Not the best customer service. read more

Completely unprofessional. Their granite installers showed up 2 hours early to install the new countertops for our kitchen and didn't bother to call. We weren't home when they arrived but they went in and started installing anyway. Later on we discovered that the granite they were installing was wrongly cut at the shop and was not what we had ordered. The installer admitted that he realized it but installed the counters anyway. Luckily we had an experienced kitchen designer working with us who insisted that they take the miscut granite out and redo it. I'd suggest avoiding this place at all costs! read more

The only part of our experience with Sudbury Granite & Marble that was handled with professionalism was showing us their inventory and the collection of money. We contracted with Sudbury Granite and Marble to have new counter tops installed in our remodeled kitchen. According to their advertising they guarantee installation within 10 days (including Saturdays) after the customer meets a defined set of criteria. When we signed the contract it says in there "10 day install guarantee". When the sales-person pointed this out we believed it. When we met the criteria (Dec 14), they immediately scheduled installation for Dec 30. This is 12 days IF holidays are excluded, which their guarantee does not exclude. When informed that this would miss the deadline they claimed Saturdays don't count, which is clearly against the terms of the contract both parties signed. The contract only specifies Sundays as days not counted toward the 10-day guarantee, saying nothing about weather, holidays or any other reason for missing the 10 days. We kept pressuring them to install on time and they ignored us. When the day of install arrived (already past the 10 day guarantee) inclement weather forced a cancellation. We expected install on the next day but were told it wouldn't be for another 5 days (Jan 7). On the new day of install, the installers brought the pre-cut slabs into the kitchen and set them into place. The installers didn't know that soapstone is not to be sealed, so they sealed it. The sink opening was cut incorrectly, with a slight taper in the front and back edges along approx. 5 inches of the opening. When we called to inquire about what they do to rectify missing their advertised, contractual 10-day guarantee, they were combative and argumentative. They tried to give many excuses for missing the deadline, none of which are allowed in the contract. When we called to discuss the incorrect opening and the applied sealant, the manager was apologetic and offered to send someone to repair it. The guy they sent was very unprofessional (looking like he had just rolled out of bed) and unprepared. Despite being told by the office manager what he would need to do, he showed up with no supplies, no tools, nothing to remove the sealant and no assistant. He said it would be another 5 days before he could do the repair then he left for the day. I immediately called the office manager and complained about this. Again she was apologetic and said she told the owner what needed to be done and he must not have passed that information on to the repairman. By this time we were thoroughly disgusted with the service and product we received. I called the office manager to discuss recompense for parade of errors this experience ended up being. When the office manager was unable to help, I called the headquarters and spoke to the owner in a polite manner. He was extremely rude, combative, argumentative, and hung up on me when I tried to ask him about recompense for the missed deadline. SUGGESTION: Take your money elsewhere! This company is solely focused on taking your money and will not address any customer concerns after they have their payment. read more

Terrible experience with this company! We worked with the Connecticut branch to buy our granite countertops for our kitchen. The initial experience with the company was great and the customer service prior to installation left us with no complaints. Shortly after our countertops were installed (less than 3 months) we were left with rings (not water rings) on our countertops where it looked as though the seal of our countertops were removed. We called the company to see what was going on. It took over 5 weeks to get the owner to come out and look at our countertops. He said he was going to do some preliminary testing to see if he could replicate the issue. He promised us he would be getting back to us in 2 weeks with his findings. 2 weeks came and went with no response from anyone at this company. We called and left messages and it took several days to get a returned phone call at which the owner asked for a few more days to come up with a finding. Those days YET AGAIN came and went without any form of communication. At this point we called the company AGAIN to follow up. The owner then wanted to come and try to re-seal the countertop to see if this would fix the problem but wanted to charge $250 for the service call to fix a defective product that they installed from the get go. Still no resolution from the company. Worst customer service after installation I have ever experienced with a company! The company's mission statement claims "Our mission is to ensure that granite, marble, and all unique exotic and beautiful stones are available and attainable to all who desire them. We aspire to combine the beauty and durability of natural stone with unequalled personalized attention for all our patrons. We pledge to faithfully implement innovative techniques in order to assure that our products remain affordable to all those who admire natural perfection and guarantee delivery of our products within ten days without sacrificing quality or excellence." In my opinion they have not upheld their end of this and will NEVER buy from this company again. If I could rate 0 stars this is what I would give them. I am shocked the owner operates his business this way. Very disappointing when you spend this kind of money on something and the company shows no interest in helping you rectify your problems after they have already taken your money. read more

My wife and I just had new granite countertops installed at our house. Overall we are satisfied with the countertops but were disappointed in the lack of communication from Sudbury Granite. We went to their warehouse in Mendon and picked out the slab we wanted. We were fully aware that there were a few natural rust spots in the slabs but were told they would do their best to eliminate the spots by positioning them in the sections that were to be cut out or covered. Unfortunately when we got the digital template, they didn't seem to try to remove the rust spots or even call our attention to where the were. We had to zoom into the template to due our own due diligence and try to come up with our own way on how to eliminate the spots. We had a really difficult time communicating with them on how to eliminate the spots and they made us feel like we were being difficult to deal with even though we were spending thousands of dollars with them. We finally came to an agreement based off of the 4th or 5th digital template and scheduled the installation. Once the countertops were installed, we noticed that a pretty significant rust spot was right in the middle of the countertop that didn't come through clearly on the template. Overall we were really disappointed in the process as we spent a lot of money on the countertops and wish Sudbury Granite was more forthcoming on helping us identify and eliminate those spots more so than they did. read more

I am a contractor and have used Sudbury Granite 30-40 times. After dealing with a few other fabricators and their disreputable business practices (ahem Cassa Stone), I would not use anyone else. Lori, the salesperson is very professional, their prices are competitive and do not change, their product is flawless. read more

Getting new stone countertops is an expensive but worthwhile investment. The people at Sudbury Granite made it such an easy process. They answered all my questions and really informed me about my options. Shopping for the stone was so simple. The installation was great. They came and did my kitchen and bath in a little over three hours. The stone looks fantastic! Everyone I dealt with from purchasing, measuring, and installation were very easy to talk to and very helpful. read more

I have worked with Sudbury Granite for years. I've done at least seven countertops with them, from an entire kitchen to a basement utility sink. Whether it was a small or large project, I always got amazing service from everyone, at every step in the process. You get the same care whether you're looking for a remnant or new high-end granite. The salespeople are wonderful. The people who come out to do the templating are meticulous. The scheduling department is great. Every installation has gone as smooth as silk. You can walk through the template process on site or leave it to them. Once, I had a rush project that required a measurement for a builder--they provided that and then let me pick out the material afterwards. I felt like they really went above and beyond and treated me like a valued customer. Even now, I feel like I could call and they'd remember me (probably not true, but isn't it great when you feel that way?) I should note that I put in new countertops in my last house and worked with a different company. I felt pressured to pick the granite I chose (and never really liked it). They ignored my templating requests. My advice is not to just look for material that you like--ask questions about the process, too. read more

Reading L.Ss' review reminds us of similar problems that we experienced very recently. I can't believe that a company like Sudbury Granite would do this to its customers. They showed good business knowledge when we first went there with our decorator, but failed to deliver as promised. There were numerous delays in delivering the product, schedule conflicts, granite measurement errors and failure to communicate, even with our decorator. Just read L.S. review and you'll know more about what we're talking about. I would never, I repeat NEVER recommend Sudbury Granite to anyone. read more

Horrible service. They installed broken granite in my kitchen. They broke it, glued it together and installed it. Then they tried to blame me and my contractor because we didn't see the broken part until after they left. When I would call them they wouldn't return my call. They showed up 7 hours late for an 8am appointment. I was the first appointment of the day, and they told me over and over again that they were on their way to my house. They came at 3pm, seven hours late. Obviously they repeatedly lied about being on the way to my house. Moe the owner is dishonest, and so are his employees. This is a great company to use if you want to be yelled at, cheated and aggravated. read more

Absolutely awful experience with this firm. I own an award-winning building & remodeling firm that is ranked within the top 5% of firms nationally and has been since 2006. I am also a highly-decorated Naval officer and fighter pilot that has been in business for decades. We have built this business by going the extra mile to satisfy our clients. Sudbury Granite sold us a stain protection kit that they promised would prevent stains on the new countertop. The stain protection cost ~10% of the total cost. Not insignificant, but we felt it was a very good investment for our client's top. Within 2 days of the installation, the client called and said they had a stain. It took months, but the sales rep from Sudbury Granite finally came out to look at the stain, and suggested we either live with it as it was off to the side of the counter, or try some type of paste solution to remove it. This counter cost several thousand dollars. If it were my countertop, I wouldn't, "just live with it" and I would not expect my client to do so either. Not being a granite fabricator, we were reluctant to try "some type of paste" for fear of damaging the counter. We called the firm that warranties the stain protection kit, and they said THIS TYPE OF STAIN wasn't covered by the warranty. They suggested I contact a granite fabricator for the stain removal, which we did. This gentleman came out and was able to quickly & easily remove the stain, but we had to pay him as much as the stain protection cost. Sudbury Granite would not refund our money for the stain protection, nor would they return our calls. We were going to do whatever it takes to satisfy our client and I had hoped that Sudbury Granite would do the same for us. Their business practices are deceitful. Unfortunately, all they care about is the sale. Once they are paid in full, the problem is not their problem. We now have a client that is thrilled and their word-of-mouth recommendations will more than compensate us for the time & $ we had to expend to satisfy them. I would not want anyone else to get burned by Sudbury Granite. read more

We used Sudbury Granite for our kitchen counters and island and had a very good experience. The counter looks great.

Our overall experience with Sudbury Marble & Granite was terrible. Our initial mtg was pleasant & they carried a quartz we couldn't find at a couple other places. We moved forward and it went downhill from there. I realize the below is lengthy but I feel the details are important for you to decide whether this experience will affect your decision to work with them. We were removing granite from our home which was together with remnants and was uneven (from previous owners). B/c of this I stressed many times with Sudbury that seams were one thing that was really important to me due to the terrible job we were removing & the amount of $ we were going to spend. They assured me this is something they are great at. When we went to sign the paperwork our salesperson was not in so we met with the head fabricator. We discussed seams & she told us there had to be a seam in the middle of the sink due to the weight of the piece but no seam was needed by our stovetop. (Our salesperson had originally told us we would not need seams in either of these places after looking over the sizes of the slabs and our kitchen measurements). Also, they would not have 2 guys carry such large slabs. We thought but didn't say. 'then why don't you get one more guy to help deliver the product and make a customer spending a lot of $ happy'? This was not ideal to us but we agreed trusting that she knows the material better than us. The templator came to our house & spent 2.5 hrs measuring everything. He was very nice and thorough. He told us the opposite-there was no need for a seam at the sink and the stovetop could be scored at the shop and cut on site to give us no seam in either place. He also asked me what type of cut I would like in one of the corners. I signed my initials on a 90 degree corner rather than curved. The next day I received a call from our salesperson asking why I changed the seams. I told her I didn't initiate anything, the templator had suggested less seams & of course, that was ideal to us. The fabricator then called & said she would not have her guys cut on site & we had to have a seam in the middle of the stovetop. Fine. Install day was going smooth until one of the guys had to leave due to a family emergency. They left & I had no idea when someone was returning. I called the salesperson & she wasn't aware the job was left unfinished. They did send someone out later in the day to finish but the cuts & seams did not line up. Our material is white based & the seam color was yellow. The top of the island was also placed with a .5 inch filler of caulking on one end & 0 on the other end. Also, the guys did cut the stovetop piece in half on site which we had been told prior they would not do-if I had known they were going to do this I would have been adamant about having them score it at the shop & have no seam as the templator had suggested. Also, the corner I signed off on was curved not a 90 degree angle. I sent photos & they agreed the job was not done well. I had to call several times to find out when they were coming back out. It was finally scheduled for a Saturday morning but they did not show up or call. After 1.5 hours of waiting we called & they said "Oh we rescheduled you to the afternoon." unbeknownst to us. They arrived and scraped out the seams & replaced with a bright white filler. Still not a great match but better. They then recut the piece where the caulking was uneven to fix that and pulled out a piece to cut and fix where the seams didn't line up. When they did this apparently the piece cracked. They did not let me know and installed it back in with the crack. I then realized we could not put our switchplate covers back on as the screws were bumping into the quartz. They told me that is not something they measure or confirm. While I was fidgeting with the switchplates I discovered the crack. I asked them about it & they said it was only a hairline crack. I asked them if they were paying thousands of dollars would they want it in their house. They took the piece out right away and left the space open. I had to continue to call to find out when they were going to finish the job. Finally, they found a remnant from another dealer and after rescheduling me again they came out & put the last piece in. I asked about the switchplates again since it was in the piece they were replacing. They said they don't take care of that. I called & the fabricator told me I had to get a contractor to come out and cut the quartz to fit. I was shocked that I had to hire someone else to cut material that is Sudbury's main business. We were also waiting on a sink grid which the installer told us he didn't know was ours when he saw it in the shop. Even though he later said he had spoken to the salesperson who had asked him to bring it along with him. I have run out of character space but I can tell you this has not been resolved and my complete review is on their Facebook page. read more

BUYER BEWARE Everything was fine until the installation. After the installers left, I noticed scratches all around the sink and I was not thrilled with the condition of the seam (rough edges). They agreed to come back and take care of it. A week or so later the tech came and said he could do nothing about the seam. It was an install issue. He proceeded to buff out the scratches. Upon leaving, I once again noticed that the finished area he buffed was now slightly different then the remainder of the counter. You could see the rotary buffing lines and it did not have the same shiny finish as the rest of the counter. Normally, I might accept this. However it was in a very noticeable area. It was not tucked in a darkened corner and such. I again called and after a battle (they wanted to send the same guy out to address the areas), one of the owners agreed (Moe) to come out. He went into a song and dance as to why they could not do anything about it. His solution was to give me a discount on a FUTURE purchase of a counter for my bathroom. He stated he could not give me an equivalent refund/discount on the original price (we spent over 5K). I stated you could, you just refuse. Why would I want to purchase additional products from the same company that has not met their obligation to the customer? I highly recommend that you shop elsewhere. There are plenty of other better options out there. read more

Sudbury Marble and Granite did not provide any follow-up after installing my Caesar stone counter-top . Their after-sale service was deceptive as despite indication that appointment was ans will be made after repeated requests for having the chipped counter-top repaired. Their after-sale department indicated that they missed the first appointment then despite setting a second appointment, their repair team did not come. The workers never showed up on the 3 specific days they were supposed to do the work despite repeated telephone conversations with the customer care department. read more

I don't know about the other locations service, but the Newington, CT location service and response leaves a lot to be desired. We were switched back and forth between 2 sales people. We spent a lot of time on the layout of the countertops so that we would have an exact match, but the stonecutters did not match the colors and the seams. The seams shows up from 10 feet away and the color match isn't even close to what we had laid out. When we called them and asked them about it they said they looked at pictures of the install and it looked fine to them. They also charged us $ 400 .00 for a 15 year sealant. Mendon charges only $ 325.00 and when I called the sealant insurance company, they said that Sudbury hadn't registered us as having had the sealant done. Although when I called the company they said that they did it in plant. The sealant company said it should have been done after the installation with a brush and roller. The installers splashed it on the counters and told us to wipe it off 35 min later! So overall, the stone we picked was a good look and value, the matching of the stone color was not close, and the customer service after the install was not congenial, if not contentious. We were dealing with Patricia first , the office manager who handed us off to Sarah when another customer came in , and have not heard back from anyone but Sarah. We asked for someone to come out and view the seams and color match, but Sarah said that she looked at the pictures and they looked fine to her. I guess customer satisfaction doesn't exist at t his location in my opinion. If you do buy from them, make sure you are there to view the actual cutting of the stone. While we spend hours to lay it out properly, they have no pictures of our layout and the final products. Maybe the other locations are more experienced but like everything else, buyer beware! read more