I always have the best customer service experience when dealing with Jason and very glad that he is…read morepart of management on The Plank Road area! He is awesome every single time!!!! The experience was exemplary Jason and Jashana we're great I was having a problem paying my past two balance which they were working with me on. They were very thorough!! I was informed of my next balance because the next balance was due as well, after I got off the call and my payment was successful they let me know that they had some of the next balance waived!! I was very ecstatic they really helped me out and listen to me very caring and genuine I recommend any day!!!! EDIT: I called and spoke to Jason today He is always very helpful and was able to assist me with making a payment and waving my late fee as a courtesy due to making a payment one day after the late fee was charged!!!

We were confused on what size we needed so Ms.Shelly showed my dad exactly what he needed thanks to…read moreher, learned so much,.thought we just put it in,.pay and that was it,.but so much more,.Thank you Ms Shelly

Thank you Sybil for your awesome customer service and going above and beyond to answer the million…read morequestions I had. Lillie

A great place to store your home items. Clean, safe and secure. The friendly professional staff…read morewere very helpful. The Little Rock Rd. is a convenient location, right off I85. . Climate controlled units.

The manager Cathy was awesome!! Over a period of 2 years, I needed 3 different storage units. She…read morewas always great at working to find just the right size spaces for me. Given my particular situation, she took extra time with me to make sure I understood the procedures for moving out quickly so that I wouldn't be charged extra for moving out on short notice. She was kind and made a very difficult emotional time for my family less difficult. Can't say enough good things about them. The area might be a bit rough, but the climate controlled units I used were clean and well monitored by cameras, locked doors & lots of safety wire around the perimeter. Cost was a concern for us, and they provided the perfect solution.

This is your warning avoid Brookshire mini storage my storage was broken into very important tools…read moreand equipment was stolen manager was no help about me reporting about my storage being broke into video camera at facility and no video evidence I personally knew it had to be an employee they are very rude nice about taking your money and leave u out of hundreds of dollars because of their dishonest workers and managers please take my warning and save time money and headache just avoid thank you u been warn

Jessica and lamiya i hope i spelled it right but, they helped me with everything i had and gave me…read morea great experience getting my rental done love you both thank you.

I just wanted to take a sec to wrote this because I feel it's important to give credit where credit…read moreis due. I came into this location in immediate need of a storage unit, and having never had to secure one before, I had A LOT of questions. I also had a few criteria I really wanted for the location of my unit - I wanted to be as close to the security cameras and elevator entrance as possible, since I or my other teammates would sometimes have to come to the unit alone or late at night. Danielle patiently searched each floor in the computer to find units that fit my size specs, along with these other two main criteria, and found a few options. We went and looked at each one, and looked at the location in reference to the cameras for each unit. We found the right one and placed it on hold until the 1st of the month (today), so we could start the rental on a full month. On the 1st, I went back in and found that my needs had changed. Even though this caused her to do a little more work to edit the info in the computer, she was still super helpful and upbeat. After a little while, we found the perfect, bigger unit and got it keyed and ready to go! I am so thrilled to finally be able to move this stuff out of my home into a space where it can be organized and well kept. I really like that there are trashcans on each floor, easily accessible, and bathrooms on 2 levels as well. The office at this account is clean, welcoming and they even make popcorn on the weekends for their customers! So far, I'm really loving my experience with Morningstar!!

This facility is the best option in Uptown Charlotte. The building is extremely secure and safe…read more Customer service is outstanding! Danielle is the best! She was helpful and very knowledgeable. She made my move a whole lot easier and stress free.

I've always preferred Morningstar to their competitor. They've consistently been cleaner, better…read moremaintained, and have stellar customer service. Their original location off of S. Tryon in Yorkmount had been acquired by "those who shall not be named" and the place has been going downhill ever since, so when I heard Morningstar was opening up in Southend I knew I had to switch back to the winning team. Sherry, the property manager, is fantastic. She made the leasing process incredibly smooth and has real pride in her property. You knew you were in good hands after talking with her. I toured the facilities and found them to be clean, very climate controlled (especially in this 90 degree weather), and easy to navigate. The day I turn in my keys to "the other guys" will be a happy day indeed. I seriously missed the quality and care of Morningstar.

My husband met with Belinda and we were very pleased with our experience at Morningstar Storage!…read moreShe was very professional and had excellent customer service. The moving truck is free to use which was very useful as we had bigger items we needed moved (bed, dresser, etc)

Do not rent from them. I am a traveling hospice nurse and got into a horrific car accident been in…read morethe hospital since June. They couldn't wait to auction off all my belongings without having direct contact or concern about me. They sold everything I have and I have nothing.

I made a reservation for Saturday 8/26, paid the fees, but when I arrived my access code was…read moredenied. Called the office, called the other local PS offices, and the 1-877 number, got no answer. I left voicemails letting them know what was happening, no response. Even called all those same numbers today Mon 8/28 and no one answered. So, simply put, I never even got into the property to access my storage unit... Finally got some one on chat, which is a tiny logo in the bottom corner of their website, and Keith couldn't care less. Terrible service at all levels of this company.

The young lady was most helpful and knowledgeable. I was given the wrong unit on line she quickly…read morefound the problem and created a solution. Im very pleased with the outcome.

The customer service is friendly, helpful, and most importantly professional at the Reames Road…read morelocation, however, the place smells like urine and has been smelling like urine for quite some time now. While the staff is doing great work, the physical state of the property does not match the high level of service that I experience on a monthly basis. I thought that management would have done something about the smell by now, but it appears that no one is inspecting the property on a regular basis. I was taught that YOU CANNOT EXPECT WHAT YOU DON'T INSPECT! To be clear, If you don't inspect the property on a regular basis, then you cannot expect the property to maintain the five-star experience. The staff deserves a cleaner environment to show new customers and to retain old ones. Hope to see better maintenance next time regarding the urine smell, because the customer service is first class! Thank you. J. M. - 3403

We rented there for over three years until we just could not go with the constant increase in rate…read more When they sent another increase to $180 per month (for a 10x15 storage, it was time. The access road is a mess, huge potholes so we had to take a different van as we could get stuck. For three years they said it is being fixed. Nobody is there now at all. I called after trying to catch someone there for three weeks...found out there is a person only between 11 am - 3 pm three times a week. The place is unkept, the hallways are never swept and yet the rent keeps increasing...I called for rate change with an offer of prepayment but they only would lower it by $10 for 12 month prepayment. Well, we are off to elsewhere and saving over $100 a month already.

I had my camper stolen from secure care mount holly in just 4 days!! No working cameras and gate…read moreleft wide open all day!! I later learned that a car hauler trailer was also stolen just a few weeks earlier. Obviously they have issues. They acted like it was just an every day thing. my camper was only a week old!! The lock was cut and they stole it in broad day light. It was there when I drove by at 2 pm and gone when I later drove by at 6 pm. do not go here unless you want your stuff stoLen!! Even though they refunded me my month rent And I had insurance.... I will be eating $3000 due to price increases , deductible and the hitch not bring insured!!