We went last year for my friends birthday . It was so cool, the drinks where there favorite part and we danced together. But I recommend going. The service was amazing they always came when you needed anything. The ambiance of the place was very soft and good me and my friends and her family felt very safe in the erea. read more

What a neat place!! It's a quaint candy store/ restaurant. Pricing isn't bad. Plenty of seating. Staff was great!! The menu was full of great things! The store part is every child's dream come true. The decor, inside and out, are also fun. If you are in the area, be sure to check them out!!! read more

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We came there for a team building event for our team and celebrate a birthday. We had reservations and they sat us in a room all by ourselves (NICE). This place offers a lot of photo opportunities, super cute. They were very slow (less than 3 tables total) and the service was slow or non-existent. We finally ordered our drinks and food (many items were not available). I got the Steak Sandwich Melt served with signature fries (sea salt & parsley). The food looks good but the taste was just not there. We all ordered a dessert or drink, I got the Pink Unicorn Hot Chocolate. One it took forever to get it and second it was not HOT. Then the rest of our drinks were either out or no one on staff could make it. WOW! The Manager came out to talk to us and our desserts or drinks on the house, but the experience was still not read more

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We went here for my grandson's birthday. We had a party of nine. Bryan was our server, and he was fantastic! He was attentive and took good care of us. The food and drinks were very expensive and definitely not worth the prices they were charging. The burgers were average at best. The chicken was not good. Grandson did like his colorful sliders. The bathroom floors were sticky. He had a good time, which is all that matters. I hope he picks a different restaurant next year. read more

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I said I would never make it back here but decided to give it another shot for my daughter's birthday brunch. Again, highly disappointed. Everyone's food was brought out at different times making it hard to enjoy while you're waiting an additional 10 minutes for your food. 2 meals were brought out cold, which you think would be hard to believe after I've waited all the extra time. The complaint was received well by management, who remade the order (more wait time), however it seemed to give our server the biggest attitude. To top it off, when the food was brought back, there was a hair on our plate of bacon. When you come to a highly recognized establishment, you really don't expect such poor service. Especially with their 18% service charge for absolutely horrible service. I definitely won't be back again. read more

Here for Morgan wallen and their AC says 83 degrees. Hotter than hell. Asked if they could do something and was told no. For a big and popular spot, invest in better air conditioning. Drinks took about 25 minutes as we were melting. One bartender. Again, on a day with Morgan wallen. Everyone is fanning themselves read more

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This is such a cute restaurant with a little candy store inside. The menu is on the more expensive side but definitely worth the experience. The staff was super nice. The little shop was unmanned, but it was not a high v traffic time. Our server was attentive to us. The drinks look amazing and everything we had was delish! read more

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Such a cool experience especially for a birthday! We came a party of 12 on a Thursday and was able to sit with no issues and had such a great time! Definitely a great! read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

Sad to see a company invest so much into the build of a store only to not be able to operate it. Long waits for food and drinks even with a reservation, no a/c, food was barely warm sitting a long time. Music was kid appropriate then got turned up and was hardcore inappropriate rap. So many menu choices they can't seem to do any of them right. Almost a good concept. Too many other choices in this mall - place is insanely expensive for what you get. read more

Had to try the famous Sugar Factory. First, ITS A VIBE!!! You just take photos at this place. It is kinda loud, so I wouldn't say a romantic place. It's definitely fun. The server we had was amazing. Gave great recommendation & I just love when they talk to you just like a normal person. I had a steak sandwich. It was honestly so good. Had great flavor, the bun was nice and toasty, and I was pleasantly surprised. I had a drink & honestly this is where they stand out. Their drinks are so fun, so good, and picture worthy. There are so many options and they really ate high quality drinks. I will say what I didn't love was $30 for one drink, but the experience was fun to do once. read more

Sugar Factory - Pretty In Pink drink - Desserts Near Me - Glendale, Arizona

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We came for my son's 10th birthday and did not have a good experience. We sat for an hour before we got our drinks, our food took another hour and then some items came out wrong. Our waiter made it up to us by giving our birthday boy a big ice cream dessert with dance which was nice and fun. We were very disappointed that our first experience at sugar factory was not great. The restaurant is fun and cute but the service was not great at all. read more

Came for my daughter's birthday and we had a great time. I ordered the Spicy Penne Pasta a la vodka, and it was very flavorful. The chicken on this was definitely reminiscent to a chicken Parmesan. This was a plate for two. The drinks were very Cool and you'll definitely pay for it. Our waitress Nicole killed it also with awesome attentiveness and good vibes! read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

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We decided to go here for lunch today (Monday) around 2ish...it was empty. The restaurant is very bright and VERY pink. The first thing hubby said was it reminded him of Las Vegas...and, it really does!! We ordered our drinks: water and iced tea. The iced tea is sweetened, they don't have unsweetened. And, the glasses were like small tumblers, very pretty to look at, but don't really hold a lot of your beverage. Luckily, our server was on top of it and kept our glasses full. We wanted a starter, but after looking at the menu, decided to choose a Chicken Quesadilla and split it. It was good, very cheesy and the chicken had a tangy rub on it. It came with a tomatillo sauce and what looked like applesauce. After asking, we were told it was their salsa. Hubby really liked the tomatillo sauce a lot. For our entrees, we both got burgers. I got the Bleu Cheese Bacon Burger...no bacon (if you've read my other reviews, you know I don't like bacon on my burger), no pickles, no shredded lettuce or tomatoes. It did have bleu cheese crumbles, sauteed mushrooms, grilled onions and their Sugar Factory sauce (like thousand island) on a toasted brioche bun. It was a delicious burger! Perfectly medium and very juicy. I enjoyed it immensely!! Hubby got the Big Cheesy Burger...no pickles. It comes with what looks like a tin can on top of it, our waiter lifts it up and the cheese sauce drips over the entire burger. It looked very messy, but he loved it!! A little hard to eat, but he managed with a fork and knife...LOL!! The burgers come with a side of their fries, which were very good!! Both of our burgers were supposed to come with fried onion straws, which we didn't realize were left off until we were done. They would've made for a really nice crunchy texture to our burgers. Since it's the Sugar Factory and there's candy and sweets all over the menu, we decided to order dessert. We shared the Cookie Skillet with vanilla ice cream. It came to the table in a little skillet with a side of multi-colored white chocolate (we didn't pour it over...too sweet) and a little shot glass of M&M's. We were so excited to dig in, but were met with a very hard cookie. We were surprised to find that it wasn't hot or warm. We were able to dig out the middle, which was very tasty, full of nutella and chocolate chips, but disappointed that it wasn't gooey with melted ice cream over it. We asked our waiter about it and he said it's supposed to be hot. Oh well... Overall, it wasn't a bad meal, but there were definitely some things to improve on. They should really offer unsweetened ice tea and, please, use bigger glasses!!! And, make sure to have all the components on the burgers. Also, if your Cookie Skillet is supposed to be hot...serve it hot!!! I will say, our server was very nice, so sorry I didn't get his name. He was friendly and honest with us. The restaurant was very clean, including the restrooms (another reviewer said they were disgusting...they were not). I have a feeling we're going to come back here again. The menu is huge and there are some really fun things to try out. read more

Okay, so.... Food- okay- not worth the prices. Definitely nothing out of the ordinary. The hot coca was okay too. Again, nothing out of this world. Service was good! Ambiance- good too, great decos. read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

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First time here, it was ok . The drinks are pricey between $17-$39 for the bowl ones. The drink was ok no great. The food was at best decent nothing grand that I would feel like I need to come back. Our server was nice and made sure we were taken care of. It's definitely one of those places you try once maybe for a birthday but nothing that you could regularly go to. read more

Came here around my birthday. It just depends what you order the tacos for pretty decent. In my opinion. The martini was pretty good in my opinion and the service was really nice since it was just me and my mom. I definitely recommend coming here early during week read more

Sugar Factory - Food - Desserts Near Me - Glendale, Arizona

The people were nice. There was burnt leftovers in our food. They were out of Pepsi out of bananas. Out of a few other things. This place is trash. The martini is as great but for 27$ give me some vibe. It was my wife's birthday brunch. We always make the best of things but no way this place stays in business. So hurry if you want try it. Cause it'll be gone soon.... I had to add it got worse. I wish I never saw the bathroom. This place is also disgusting and would love to see them pass a health inspection OMG read more

Sugar Factory - Yeah it was bad - Desserts Near Me - Glendale, Arizona

I came here for drinks...I left with $45 less dollars (from 1 drink), no buzz and an unfortunate headache from inhaling dry ice. The drinks are cool looking and girly for sure. Is it worth the hype or price? No. My drink was all ice and candy. Furthermore, the dry ice they put in the drink for my friend and I was practically a hazard because it kept shooting up our noses when we tried to sip the drink. The restaurant itself looks very cute and Barbiesque but it is not worth it. read more

Sugar Factory - Lollipop passion with rum - Desserts Near Me - Glendale, Arizona

Stopped here for a late night dessert spot. Was pleased to see the large dining space inside and outside, and it was fun to see the whimsical life size candy decor. Sat at the bar for our sweets, most of the counter space was sticky and dirty. Ordered the Rainbow Brite milkshake, it was great for pho-op, but for $19 and a very watery milkshake not worth the hype. read more

Sugar Factory - Rainbow brite shake - Desserts Near Me - Glendale, Arizona

Went to the one in Vegas so happy they made one here. The aesthetic is cool. It is expensive. Everything is about $20. We got one of those big drinks, the Miami tropical punch. 2 or more people could definitely drink 1! You can also get it without alcohol! Any drink! We got the fried macaroni cheese pops. They were good. But they only give u 3. I got a burger and asked for well done and it was pink inside. The fries are good. My sister got the Buffalo chicken and it was good. read more

I have always wanted to check this place out because it looks like a lot of fun. I was so excited when I found out that Arizona was finally going to get one so I quickly made a reservation online. Booking online was easy and it was set for Saturday at 6:30pm. The day came and of course traffic was super bad. It was a 45 minute drive from us but with all the traffic it added like an extra 30 min. I called to let them know I was running late and the hostess was soooo friendly and without hesitation bumped our reservation back to 7pm. Phewwww! We arrived at 6:52 and she kindly checked us in. We were seated at one of the tables that was towards the font by the main door. The waitress came over right away and she was very friendly and introduced herself. There were a bunch of birthdays being celebrated so it was pretty louddddd. The menu is pretty big and there is an assortment of drinks, food, and desserts. It can be quite overwhelming. I was not worried though because I had already studied the menu beforehand and I knew what I wanted. I had my eyes set on the Keven Hart Peach Lemonade gauntlet. No alcohol of course because I was driving. My sister and friend decided they were going to share an alcoholic gauntlet and they wanted a watermelon flavored one. We also ordered one spinach and artichoke dip to share and I had the brick chicken with mashed potatoes. The waitress came and took our orders. I ordered first and she said the Kevin Hart Peach drink was not available and that they had been out of it for some time so I ended up getting a different peach one... When I asked for the chicken, she said "let me check if we have it." Fortunately, they did. My friend ordered the watermelon flavored gauntlet and again the waitress said that they were "out of watermelon." The dip was in stock though, yay. The food and drinks took a while to come out. We waited about 30 minutes for just two drinks and about 40 minutes for our food. We kept chugging the free water since we were thirsty.. Our neighbors ordered the $150.00 sundae so we got to witness the funny - hype dance they do when it is ordered. The little girls face was so happy when she saw them performing for her, it was quite entertaining and probably a memorable experience for her. The drinks came out first. Mine turned out to be really good even though it was not what I wanted.. It was cold, sweet, sugary, and it had the perfect amount of fizz. My friend and sister said they couldn't really taste the alcohol in theirs and that it tasted like a plain mountain dew. They did not care for theirs. The dip was good and it came with a plate full of colorful chips - they were not stingy. The chicken was not my fave. It was lukewarm and a little chewy. The outside had a weird texture to it. The mashed potatoes were pretty good but again they were also lukewarm. Service was good. Our waitress did her best to come around as she was checking up on other customers. The gift shop is sad and has nothing worth buying as it was pretty empty. So not worth the time. They should have some cute Arizona Sugar Factory merch but all I saw was overpriced candy. One of the neon signs was already malfunctioning and on the word "love" only the LO were lit up - thus ruining pictures. Overall, I would've liked if they had every drink listed on their menu available for purchase. Why have a massive menu when only a select items are in stock? I wonder what other menu items they were out of?.... Oh and the outside needs a little more color imo. It's too dull and it looks like it's just a warehouse with a random duck in the front. This place has potential to be great but unfortunately it was not a great visit for us.. read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

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First time here and I will definitely be back, this place is amazing and Bryan was a fire server!!!! read more

Sugar Factory - Drinks - Desserts Near Me - Glendale, Arizona

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We came to celebrate my grandson 6th birthday and couldn't be more magical The ambience was pretty cool and topservice from all the staff . They make sure to make his day feel special. He got the big bowl with lemonade , The Cookie Monster shake And berries pancakes The food is fine We all have a fun time And there's plenty to take cute pictures All the drinks were amazing will be back for more read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

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I would not recommend this place at all. The entire process took over 3 hours. We called ahead to make a reservation and were told it was dead and no reservation was necessary. When we arrived, we were told there would be a 1.5 hour wait. I gave the front desk my number, but no one ever called us when our table was ready. When we checked back in, they claimed they had been waiting for us--even though we never got a call or text. We came with a party of 10 just for the Kong ice cream. When we were finally seated, the bowls we were given were filthy. We told the waitress, and she took them but never came back with clean ones. Several people asked for drinks, and again, the waitress never returned. By the time we received our check, the ice cream had completely melted into soup. I ordered the Kong ice cream, which is around $100, but my bill came out to nearly $150 due to service charges and an automatic gratuity--despite the fact that the waitress only brought us one item and never returned with anything else we asked for. I will never waste another minute or dollar at this establishment. read more

They have Food! Well, It's great to have something new. We wondered into Westgate not sure where we were going to have lunch. As we passed Sugar Factory, we noticed it had opened! Well, we were hungry and wanted lunch, but decided to stick our heads in the door to see what the place is about. We were greeted by a pleasant young lady at the front counter. We told her that we were just looking and were going to have lunch somewhere first. We she pulled out a menu and said "we are serving brunch right now." Food at a sweet shop? Who knew! Okay, we'll give it a go! The construction is still incomplete. We were told that it was a soft opening and could see a candy store and soda fountain still under construction. Everything else seemed to be working well. As we were led to our seats, we saw drinks that were more beautiful than any I had ever seen before. The place looks really fun and had Disney Landish music playing in the background. All of the colorful drinks with dry ice bubbling out of the top them. Yum! They have a large selection of alcoholic and non-alcoholic drinks, ice cream and much more! There were also sliders in all the colors of the rainbow! If Willy Wonka made burgers, they would look just like these! The only surprise was that many of the non-alcoholic drinks were in the $30-$40.00 range. I was surprised that the alcoholic drinks were significantly cheaper. Okay, twist my arm! So, we ordered something to eat. The brunch menu was really nice. I ordered the steak sandwich (Philly) and my wife had one of their signature burgers. Both were excellent! The Philly was one of the best that I've had in a while. It had thin strips of beef, onions, mushrooms and provolone on a really good roll. Yum! The burger was juicy and was topped with fried onions. Also yum! My wife also commented on how good the fries were. Not bad... I am sorry to say that we did not try the sweets. But, their menu is comprehensive, the food is great and the staff is friendly. Yes, we will be back! Sugar Factory is a must try. read more

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Sugar factory is very appealing to the eye just based off of their decorations. Inside is very clean and placement of tables are not over crowding. Service was great and all staff members we encountered during our visit were friendly. The main reason for the drop in stars is due to the quality of the food and the price of the food. Also an overwhelming options to the menu (this could be a good and bad thing). We ordered three different plates and all with the exception of the burger the food was not of quality and hard to finish. This type of environment is more known for their over the top drinks which are really "photo/video friendly". Also when you purchase the birthday sundaes it comes with a good amount of ice cream to share and they have staff sing to you! It's a fun environment but if the quality of the food was better I could see this place being a hit. read more

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I should have known something was up when we walked in and only one other table of customers, granted it was a Thursday afternoon, but expected to see more people. The service was ok, but the food was not, got the veggie tacos, they came with a side of beans, which was like flavorless bean soup, and the rice was dry and flavorless, the tacos were fine, once I asked for the avocado crema that was supposed to come with it. Very overpriced, the floor was filthy, and considering there was only two tables with customers, that is a shame....I wonder what the kitchen looks like?? Will not be returning to this restaurant! read more

The most instagrammable restaurant! Amazing bubbling drinks filled with candy and colorful foods! So much fun and so sweet! read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

I rate this a 4 star because you have to know what you're getting into when you go here...it's a theme spot...the theme is sweets/candy/sugary treats. Having said that...it nails the theme - from the vibe to the decor to the candy store to the drinks! We went on a Monday at lunch and it was dead, ordered the rainbow sliders - so fun! The specialty drinks are $39 but are big enough for 2 people and presentation is pretty spectacular. Candy store is fun too! Food not bad at all, service great! read more

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I went here for the first time today!! The restaurant is beautiful and the ambience is great. Our server was Brian. We were a party of 10 and Brian was very patient with all of us. ;) He gave great suggestions and was super helpful with the kids order, making sure we weren't ordering too big of an item for their little tummies. Overall it was kinda pricey but again Brian was awesome. Deserts were beautifully made and everyone enjoyed their food. My only negative is the lady who walks to your table taking photos. I feel it's a disturbance and it's obviously not free which isn't too cool considering things are kinda pricey. Thank you Brian for making the experience a good one. Love the pink bow tie! read more

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The service or lack there of this the first turn off to this place, it does not reflect the outrageous prices they charge for the food and drink, we went for lunch / brunch and it took over an hour before our order was taken, which is crazy because there was only 5 other parties here. Will not be returning! read more

Stay clear of this place. Their ac has been out for over a month. They don't even tell you when you make a reservation or walk in, instead you are seated and in the dark until you look at the thermostat and it's 89! Who is running this place? Need better management asap. Or a whole different restaurant. Second bad experience here, won't give them another chance. read more

Stopped in for brunch for my daughter's birthday, just the two of us. There were hardly any people there yet somehow the service sucked. Smelt like sewer when at walked in so we asked for a table on the patio. We arrived early, I asked if they could seat us know even though we arrived early and the girl up front acted confused. She asked me 4 times what time my reservation was and I kept saying noon. 5 th time she asked me very slow what time my reservation was for " like 1, 2,3?" I said "noon as in 12". LOL. Honestly we should've just left but my daughter really wanted to go for her birthday. So we were sat on the patio. Quiet. But there was food all over the floor, napkins on chairs and floor, tables not bussed, and the seat cushions were FILTHY!!!! Fast forward, 30 minutes later our waiter finally came and we ordered drinks. Another 40 min later he came back to take our order. I've never waited so long to order drinks or lunch it was insane! 20 min later waiter comes back out to tell my daughter they didn't have bananas to make her French toast. By the time the food came we ate two bites and again after waiting another 30 min for the waiter to come back we asked for the bill. Bottom line, the food SUCKED!!!! Service was even worse. And we walked away with a $118 bill for myself and my teen daughter to have a shitty brunch. Save yourself the hassle and go somewhere else. read more

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If you enjoy unique and amazing flavors served by the most incredible people ever, you need to experience the ambiance and energy of the Sugar Factory !! Our server Ta'ki J was the best EVER and needs a raise! It was a special evening with our grandson celebrating his birthday and was perfect in every way! The decor is beautiful and the candy store cannot be missed! The Flaming Hot Cheeto burger was a big hit and the fried Oreo milk shake was incredible! read more

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My friends and I came here for a birthday celebration. Upon walking in, I felt like a kid again. The atmosphere just makes you feel happy automatically. We sat in the VIP room and were totally given the VIP treatment from the staff. Our server, Ta'ki was awesome! He took very good care of us and the birthday girl. The drinks, although expensive, were worth every penny. They were not only super cute, they were also tasty. For food, I had the shrimp pasta and added a Lobster tail. The lobster tail was huge. I highly recommend you add on a lobster tail to your order. Please go visit. You will not regret it! read more

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Ta"ki, you are fabulous and awesome! Thank you for all your recommendations and for being so attentive. We experienced the best service and I was so pleasantly surprised with how delicious most of their entree selections and drinks were. Staff were very welcoming from the moment we enter this brightly lit, colorful and magical venue. Enjoy some festive photo backdrops, too. We ordered a couple shakes: the Carnival (something with fried oreos and silver dollar pancakes) and their Oreo Madness. Both shakes were perfectly sweet, as long as you're someone with a sweet tooth like our table was, we enjoyed our shakes. We shared each shake easily with three people, along with our entrees. I tried a few of their appetizers with the sampler, and that selection may have been the least impressive if I had to pick one. Our table also ordered the Cajun chicken penne pasta, the flamin hot Cheetos angus burger with fries, and Brooklyn loaded fries (pepperoni, mozzarella, marinara sauce) That dish was a pleasant surprise with how delicious and cheesy it was. I'd definitely suggest requesting light on the marinara sauce, or ask for the marinara on the side since the only complaint was how soggy the fries got. Everyone seemed to enjoy their dishes. We shared everything, too, among 5 of us. It's definitely a great venue for special occasions, or holiday get-togethers as we had with family. It's pricey, but you could easily share every plate, just as we had. If I'd had a bigger stomach, I'd have wanted to try more from their menu. Just means I get to return to try more from their fun drink selections on the next visits. I checked out the candy store in hopes of finding some lollipops and their rhinestone accessories to add to my collection, but inventory seemed sparse. Their candy store beside the dining room looks a bit empty, even the candy bins, compared to the other candy store a few venues away (near Yard House). I'd rather venture over there for some sweet treats because here, it seemed more a photo gallery of celebrity visitors on their walls. read more

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I'm so glad we didn't end up sitting down & wasting my money here! I was really looking forward to having lunch with my 5 year old because of the desserts. We walked in around 1:30pm, mind you the restaurant was nearly half empty! The hostess in front named Gigi asked if we had reservations, I said no just walk ins. She proceeds to say we might not get seated because they're fully booked with reservations. Mind you, it's literally half empty! She waits for the other hostess named Charisma, whatever her name was She said there was nothing available, I asked her if I could leave my information & have them call me if there's a cancellation. She said no because she said the reservations have all confirmed So I go online, check the reservations & there's a 2pm available! I ask for the manager & he goes Open table over books them & I might not be on their list but indeed I was on the list on his iPad smh! They had the WORST customer service & I've never had any issues with Open table. The point was, the hostess Charisma lied and said that they confirmed all reservations & there was nothing available!! I do want to commend the lady named Dulce at the pastry/candy section! She was very understanding and empathetic of our situation. She needs a raise because she was the ONLY one that had real customer service!! read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

Pasta and bartender keeps me coming back!! Alex is the best, absolutely love him! Definitely recommend read more

Sugar Factory - Pasta and bartender keeps me coming back!!! Love this place - Desserts Near Me - Glendale, Arizona

Just celebrated a Birthday here tonight & had such a wonderful time. Our server was fantastic (forgot his name, he had red hair) he was always checking up on us and explained the menu as well. The restaurant itself was beautiful, great photo ops & family oriented as well. We ordered the half Kong and it definitely made the experience even better with the dance the server did! Thank you all read more

Sugar Factory - Desserts Near Me - Glendale, Arizona

Just treated our small group with kindness and laughter . Kids and grandkids visiting and enjoying the drinks and deserts and warm weather. Everyone enjoyed the atmosphere of sugar factory read more

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