They were perfect quality. They also identified and fixed issues with my car I didn't even know were present.

Outstanding customer service and a very knowledgeable and friendly staff. I got my car back ahead of schedule and finished beyond my expectations. The staff is professional , knowledgeable and very friendly. Truly a great experience from start to finish read more

Sugar Hill did an awesome job repairing my BMW. Cole kept me informed throughout the process and car looks brand new. They were easy to deal with and will not hesitate to use again read more

I cannot say enough about this service center! I had damage on my car and I had Sugar Hill work on it. They exceeded my expectations and beyond! Not only did my car come back to me perfectly done, but they detailed and cleaned it back to new! What I really loved about the service was the communication. I received an email every other day letting me know where they were at and when it is on target to get it back. They also called me to tell me. They're professional, so easy to work with and pretty unbelievable! I will now always bring my cars to them and recommend them to the umpteenth degree! read more

I just picked up my car from Sugar Hill. Looks just like it did the day I bought it! Fantastic work. There were no surprises, price was as quoted, and my car was ready 2 days earlier than anticipated. Sugar Hill sent regular updates via email. My car had been cleaned inside and out when I picked it up which was a very nice touch. This is the second time we have used SH for body work. They have a customer for life. read more

The repair on my vehicle was excellent. Sugar Hill is professional, kept me up-to-date on the repair progress. Delightful experience, took longer than expected due to parts being on back order, no fault of Sugar Hill though. They were committed to repair my vehicle as if I brought it brand new from the dealer, and it was repaired in that fashion. I would recommend Sugar Hill. read more

They do know what they are doing here and they are nice but won't be coming here anymore-ridiculously pricey! They were communicative through the process but holy cushioning on the bill! read more

They did a fantastic job replacing my rear bumper and 3rd row seatbelts on my Infiniti QX60. Completed the work in 3 days, cleaned my car inside and out and even gave me a lift to their shop when I mentioned I needed to find a ride. Friendly and courteous, kept me informed thru the process and charged a fair price for the work. Will definitely use them again. read more

Sugar Hill did a wonderful body repair to our car and gave exceptional customer service! They went above and beyond for us and the car was ready sooner than estimated. read more

Sugar Hill Auto repaired my suburban after another car rear ended me. They were great from start to finish. They walked me through the process of getting a rental and dealing with the other person's insurance company. They fixed my car and even called to ask if we wanted to use the extra paint to fix any other scratches/dents not caused By the accident. When we picked the car up, it looked brand new!! They detailed the inside and outside and left some SH chapsticks, SH car insurance card holder and the extra paint for more touch ups. My car looked just like it did the first day I drive it off the lot!! I highly recommend Sugar Hill and will be back! read more

I want to personally thank Rob, Joe, and the entire Sugar Hill Auto Staff for doing an outstanding job on our 2007 Mercedes Benz E350 4Matic which was recently in an accident. Their involvement with every insurance claim detail and fast and precision repair afforded us the opportunity to enjoy our car for years to come. The car looks absolutely amazing, like new again, with no sign of ever having been hit. The paint job matches exactly and we would challenge anyone to try and figure out where the damages were, yes, they're that good, you won't find better attention to detail anywhere else. We highly recommend you have your car repaired here for all your auto service needs, from mechanical, to auto body repair, and much more.....they are "The Best". A BIG thank you to the entire staff, you've got our business for life. Thanks, Tom & Maryann Murrin read more

Great Local Service Shop - I had some car issues last week, and as I was driving home from work I stopped to get gas at SugarHill Service Center. When I went in to pay I spoke with Rob, the owner and told him about my engine trouble. He quickly came outside and diagnosed the problem - I dropped the car off the next day on the way to work and got it back right after work at a price that was actually less then the estimate. It is great to see a family run business like now a days - where the employees actually take pride in their work. Since my engine repair I have had quite a bit of body work done (from my past mistakes) and got the same great service and honesty! From here on out SugarHill is the only place that will be touching my car! read more

Sugar Hill Service Center - Auto Repair Near Me - Newtown, Connecticut

My car recently broke down on nearby I-84. AAA sent the Sugar Hill Auto's tow truck (professional and friendly driver). The service team there later confirmed what I suspected. My car's 291,000 mile engine finally gave up the ghost. They could have easily have replaced the engine, but then what about the transmission? It was too much to fix a 15 year-old car that I bought brand new. It was sent for a proper retirement. The crew at Sugar Hill Auto made an honest assessment of the situation with their courteous manners and appreciated professionalism, (Special shout-out to Joe and his crew and especially Louisa, whose kindness and understanding was much appreciated). Thank you very much , Sugar Hill Auto for making a bad situation into a bearable one. It's good to know businesses like that still exist! read more

Needed to repair Jeep after accident did damage to taillight and rear bumper - Sugar Hill did an absolute A+ on the car. The car is better than ever and they returned it in pristine condition in super quick turnaround. Thanks Sugar Hill!! read more

I've been a customer of Sugarhill for over 27 years now and never have I ever had a bad experience on the on the contrary I've had great experiences every time I brought my car or truck or my family's cars to him for service .they really are full-service , knowledgeable and courteous people who work for Rob Merrifield. I recently had brought my truck in with the major body damage from an accident with a snow plow and Rob was extremely helpful with making sure all the damage was accounted for with my insurance company and the suspension repairs and Bodywork were all done exceptionally well and on time. All in all another great experience thanks to Rob and his team at Sugar Hill read more

I dont care about there service department, all i gotta say is that they tryed to screw me over for a tow that was about maybe 2 miles. um... $400??? Then $80 a day or something...billed me almost $800! Yeah, i dont think so, They ate that whole bill and my car too. read more

Helpful, fair prices, nice people!

Great Local Shop - Unfortunately have had Sugar Hill Service Center repair more than one vehicle over the years. Ownership is always onsite and they are very competitive price wise as well as accommodating in general. read more

Trustworthy and helpful. My wife was in a car accident and I could not asked for better service and advice from the owner. When the car was completed and ready for my inspection there was a bit of overs-pray on the car. The owner, as he should, took care of it. However, in addition to taking care of the over-spray he drove me home, then when my car was ready he delivered it to my house. This is why you use a local shop and this is why I will use them. read more

Had some work done and was very poor quality work. First time we get quarter mile away and the car stutters so we bring it back. Next time its a leak that should not happen. Then its sure mr. customer bring it in we will take another look which means you pay more again. A raquet. The milk run just ended for me. Do not go there. A typical AAA shop, the only business they get is a tow in for repair and then a repeat visit for of course another fee for the original problem. read more

While this place has historically done good work for the little I don't do myself, my experience the last 7-10 days with them has me telling all who will listen to stay away. Brought one of my cars in when I noticed torn axle boot, they replaced entire axle and car shoot hard enough to scare my wife into not driving it further. They towed it back and after a full day of back and forth with never getting a clear answer from anyone they magically said car was done and new (replacement) axle was in the car. My wife said car still didn't feel right and was making squealing noises now on hard right turns. Took a look at right from axle today (the one that was to have been repaired) and the inner boot isn't seated at all, no grease at all in the CV joint and what was there is all over lower suspension. Can't wait to hear there excuses this time... read more

A+ Highly recommend. Great customer service. I have had a positive experience every time I have used Sugar Hill.

I called AAA for a tow and they dispatched Sugar Hill. Although the wait was a little longer than expected, I am thoroughly pleased with the service I received. Not only was Rich, my tow driver, kind, patient, and knowledgeable, he was an excellent conversationalist during the ride from Newtown to Waterbury. I would definitely recommend Sugar Hill. read more

Just like most people I was not that trust worthy of Auto Body shops. I brought in my 2004 Pathfinder for some work to be done and was greated by a great staff at Sugar Hill Gas Station. They took good care of me and my car with no hassel or price gouging.I have been going back to Sugar Hill now for over 5 years and have never been disapointed in there service. I would recommend Sugar Hill Gas station to anyone who wants to get there car fixed right and the first time. Thanks Sugar Hill for keeping my car in Tip Top Shape!!!! read more

This is the place to go for body work!! In the past I have taken my Honda here, and each time they have exceed my expectations. From bumpers, to front ends, to maintenance, Rob, Marty, and the team at Sugar Hill are experts at their craft. Once you have work done here, you'll never want to go anywhere else. Thank you again. You've made a loyal customer for life. 5 stars all the way!! read more

Attempted to have some work done here as they are the local shop. They refused to quote me anything unless I brought the car to them. The parts were factory fresh, still sealed in their shipping boxes and they were going on a race car. What was I supposed to do, trailor it down so that they can take a look at a car that they aren't going to touch? I was fitting the parts and needed only the paint. Guy I talked to was not exactly pleasant and was generally unhelpful. Considering what I wanted was so simple and they wouldn't provide me any info, I'd be wary about what else they might not want to tell you. read more

Owner Rob is named appropriately. Will absolutely screw you on a tow job, demand payment in cash before he hooks it up, refuse to follow your directions about where to take it . Charged me $400 to take it 3 miles, and took it to HIS shop instead of the mechanic I told him to deliver it to, made up lies saying that after he put my vehicle on his flatbed he decided it was too big to be safe, then made my mechanic come and get it: he completely lied and said I had authorized the second tow, cashed my check before telling me the total amount for the tow. In my experience: DISHONEST. UNETHICAL. AVOID AT ALL COSTS. read more

Great service. Really friendly and accommodating. Towed me, gave me a ride to and from hotel, fixed my car, and got me on the road in 2 hours. These guys know what customer service is. read more